Let me say first, I am not a client of extra space storage I purchased a storage unit at auction…read morehere and that's where the trouble started First off I had no problem with the staff that I dealt with. They were only following orders and doing what corporate told them to do. In the invoice it stated $100 cleaning deposit (I had a crisp new $100 bill). No problem there. It also stated that they accepted cash. Every place accepts cash. And credit cards What they meant was they ONLY WANTED and would ONLY ACCEPT cash. Semantics I know, but accepting cash is a lot different from ONLY accepting cash. Had I known I would have brought cash! I had traveled 25 miles to get this thing started, and they tell me that can't have the unit until I get more cash!! I had to scramble around trying to find a ATM that was open as it was 4:50 and they closed at 5. This is where the young lady I was dealing with stepped in and offered to stay late till I got back. The staff did what was the right thing to do. She also loaned me a lock for overnight as I did forget mine I give the staff 5 stars and corporate 1 star. They kinda sucked at communicating and unreasonable policies.

I am a customer at Extra Space Storage No. 3143, located at 5575 Davis Blvd. in NRH, and I…read moreabsolutely love storing here. Cheryl is the manager and she is awesome! She is very knowledgeable, helpful, friendly and professional. The facility is very clean and well run. I'll never store anywhere else! Marilyn Morgan

Ebony provided professional service. She responded quickly. She returned my calls and did exactly…read morewhat was needed. She is friendly and efficient. Thank you Ebony, I will recommend that location for friends and family.

Xavier was the perfect service manager when showing us the property today. He was thorough, polite,…read moreand caring for what best fit our family's needs. Highly recommend grabbing a unit at this location and ensuring Xavier is your host!

I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!

I got what I needed. Was it above and beyond?? Meh. Normal expected transaction. Price is…read morecompetitive being it that they have gate and cameras. P

After dealing with another terrible storage facility in town, we decided to give Securlock a…read morechance. The manager was very helpful, and the facilities were clean and attractive. We signed on the spot. Needing the use of their truck, we set a day/time to pick it up. We hired someone to do the actual moving, and he showed up at the appointed time. No one was there and the office remained locked up...most all day. We lost between 3-4 hours while we came up with plan B, which involved renting a U-Haul truck. The assistant manager called today to ask if we still needed the truck. Uh, no. She offered no reason why she was not on duty when she should have been. Nor did she offer to reimburse the price of the truck we had to rent because of their mistake. As I said earlier, their facilities are top notch, and ease of use is excellent. However, going forward, we will remain wary of their customer service promises. As a new customer, we are really not impressed.

Great storage. The units are clean and well-spaced. Coded gate provides extra security. Special…read moreshoutout to Omar at the front desk! He is hands-down one of the best customer service people I've talked to and made the whole renting process very streamlined.

Super helpful and responsive. Was able to get a storage unit same day. Great rates. Like the…read moreconvenience of the gate hours. Overall really happy I went with CubeSmart

To Dan A. Thank you for responding. I went to the link that you provided and it is a general page…read morefor Cubesmart and not a direct person for me to get resolution... this is still not resolved!! Please return my money to me!

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

We have always had a pleasant experience storing here. My parents, myself and my brothers family…read morehave all used their storage facilities for a few years now and never had any issues. Glenda is always very easy to work with. Would definitely recommend for all your storage needs including rv storage parking!