I normally would not think to review a storage space but Cassandra at public storage has gone above…read moreand beyond . Thank you for making a hectic and difficult time in my life easier .

was at this location for 15 years never missed a payment, we finally got out after the rent went up…read moreto 217 dollars a month, this is a 5x10 shed. paid the rent then got out 3 days later, they refused a refund since they said we moved out after the first. this is the worse place ever find somewhere else to rent from. The manager, I think her name is mysti should be fired very angry person

Jason at the Whitestone location was amazing - he walked me through everything and I was in and out…read morein 15 min - love the app technology

I have been renting here for 3 years and recently the gate is always open as is the door to the…read moreunits. On 6/28/21 we went and discovered that the gates and doors were still unsecured and now the elevator is not working- making it impossible to get my stuff out of my 3rd floor unit. When I tried to contact the office on both 6/28 & 6/29 - crickets. I am currently waiting on a return call from the district manager after contacting the company customer service. 7/6/21 Still waiting on a call from district manager, went into the office and finally got to talk to someone who couldn't really do anything for me - said the mgr of the facility would reach out to us - haven't heard from that person - still not pleased with service.

I've been using this storage unit for a couple years now, and the only minor issue I've had with…read morethem is that their price has gone up over the last year. That's a bit of a bummer, but not totally unexpected or crazy or anything. This is a nice, clean, and safe facility (as far as I can tell!). Storage units always have a bit of a creepy factor no matter where they're located, especially if your unit is completely inside a building like mine. I will admit I feel a bit nervous every time I meander through the long identical hallways looking for my unit, and I feel like it'd be pretty easy to get lost in there... But you can always grab a map at the front desk or ask the staff to remind you which path to take! The staff has always been extremely helpful and readily available to answer questions, so you can count on that. Paying online is ultra easy and literally only takes two clicks once all of your payment information is entered. Just don't be late on your payment or they immediately tag on a $10 late fee. I do think this storage unit is a tad expensive, but again, nothing too out of the ordinary!

We've had 2 different units for 4 years. Very secure, clean and easy to access. Terri is fabulous!…read moreShe even called us one time when we accidentally left the unit unlocked - saw it on one of her daily walk throughs! It has been a great experience!

Extra space in Ft Worth by TCU was awesome so helpful and knowledgeable…read more I rented early to be sure to have a space for my son's belongings over the summer. They gave me a great rate so friendly highly recommended

Have used this storage unit for two years. They are professional and units are immaculate. Highly…read morerecommend. And LOVE Roberta. Great customer service.

New member here, and so far no complaints!…read more FAST FACTS: 1. Quick easy sign up online [ check ] 2. Well secured, keypads, locks, gates, etc. [ check ] 3. Great customer service [ check ] 4. Clean, air-conditioned unit [ check ] Is there anything else you need in a storage unit? Nope. MORE EXPLANATION: After moving, we realized we had too much stuff and needed a 10x5 storage unit. We did a quick deposit and claim online. It took minutes! Then, an email was sent to us with all the info needed to access the unit. Happy with how everything was panning out, we rolled over. However, when we got there, the unit was a bit of a surprise. It was a 10x5 unit but with a small door (not the most ideal for moving items in and out). I noticed there was other units available with bigger doors, so I thought... "Let's just ask if we can move units!" My husband was weary of this, but I advised him... "It's worth a shot! The worst they can do is say no. Let's go find someone!" When we got to the front desk, Jacob was there ready to help! He said, "That's not a problem! Let's fix this." In minutes, we were touring new units, transferring our lease and starting to move everything in. This would not have been possible without Jacob's professionalism, diligence and kindness. We are so grateful for his help! Extra thank you to Extra Space Storage for still having humans on site. It really makes a difference to consumers who need service.

This is a very clean, secure facility. Everyone is really helpful. The process to get a unit was…read morevery easy.

Worst ran storage place in Fort Worth. Staff is incompetent and phone numbers never work…read more And there open hours are extremely restrictive.

Tyra was so helpful. I was having a bad day and her kindness turned my day around. I wasn't able to…read morelogin and do everything through app, because of phone issues. Well she walked me through it all. She's very helpful.

I was having trouble getting into my unit and the man that worked in the office came out and helped…read moreme get into my unit. He was so kind and so nice. I definitely had a pleasant experience. I was so frustrated even before I had got there about other personal life issues and he was so understanding and so patient with me and so helpful. I definitely recommend this place it's very clean easy to accessand I love how big the unit is

The team at Public Storage (5204 McCart in Ft Worth) was great. Made everything very easy. When we…read morewere ready to move out, we forgot the keys to our unit. Dominique was extremely helpful in finding us assistance in getting access to our unit very quickly. Without her assistance, our day would have been much longer and aggravating.

Shad and Kendrick worked hard and came in and made the move happened! Thanks guys! Moving can get…read morepricey from the quotes I had previously received from other vendors.

Wow what a great experience!! You all made our move so great thank you!! You all took great care of…read moreour stuff and really took the stress out of the move!!!