Cool place. Matthew is cool dude. However they need another push cart dolly!!!! Asap! read more

Unethical, moved out on the app and management "claimed" to reach out to me and tried to leave me a voicemail but it was full, but i dont have records of a call. I do have plenty of voice mails befor and after the date kat/cat claims to have called me. As a business owner i dont have 30min to hold trying to get a hold of a human to explain to me that the reason i was charged months later after i moved out on the app is because the lock i purchased from them was never removed by my employee. Would have been nice to receive a courtesy call after renting a large unit for over a year, take your storage needs elsewhere where management actually answers the phone and truly gets in contact with you not just notes it down to keep collecting monthly rent. read more

We rented this space in 2022 for an initial rent of less than $200. Our rent is now $421/month for a 5 X 10 space which is being advertised for $67/month. The rent increases are every six or so months and I've never been advised of an increase. So if you're planning to rent from them, expect significant rent increases every 6- 12 months. The initial rent price is a scam to get you committed so they can raise the prices read more

Avoid at all costs! So many issues with this property. 1) The freight elevator has never worked in the 6 months I have had this unit, So you have to manually carry everything up the narrow stairs. This is Very difficult because the door automatically closes before you even get a chance to grab one box. 2) the app rarely works to unlock the door at the stairwell. I have to set everything I'm carrying down, type the access code, Hold the door open with my foot, grab my boxes, and quickly enter the stairwell before the door automatically closes. Such an unnecessary hassle. 3) the access hours are a joke 4) they increased their prices twice in 6 months 5) the building smells terrible So frustrating. read more

This place is awful. No one answers the phone and they just automatically raise the rent!!!

Really nice people working there. Its clean and organized, they have tools to move in and out of your unit. Management will increase your rent twice a year. Short term is good but dont plan on being there for more than 6 months. I walked in and try to talk to someone about why they increase my rent but the lady there told me she can not do anything about. All she can do was send a request and wait for management to get back to her. What is sad about this story is that I asked many times before getting my unit about price change, and the lady there said that they may change price once a year. read more

Public Storage - Self Storage Near Me - Costa Mesa, California

What a RIP off this place is ... the rent goes up several times a year for no good reason... very hard to get in touch with on sight personnel even if you leave a message ...and if you must realize this - they rent by the month starting with the 1st so even if you have 2 days left in month you pay that month ... I accidentally vacated 1 day late and still charged for a whole month even though I left my unit nice and clean ... so they can charge someone else for another months rent and even corporate has no shame ... wow read more

Public Storage - My clean, vacated unit ... to public storage "bye felicia " - Self Storage Near Me - Costa Mesa, California

I've been doing storage clean outs and auctions for about eight years now, I really feel bad for whoever rented the unit I just cleaned out last week. This unit had obvious water damage from what appears to be a roof leak or busted fire sprinkler inside the unit. Everything was covered in black, green and white fuzzy mold and was musty and damp. So damp that the boxes of clothes, books, sports cards, family pictures were all unsalvageable and the drawers of the dresser literally fell off and crumbled in my hand when I touched it. This person had been renting here for more than ten years and paid insurance up until they defaulted on their unit. I'm willing from bet they stopped paying on the unit after discovering all of their valuables had been destroyed yet the company shamefully auctioned this unit off. This is a biohazard and should have been evident as soon as the lock was cut, the smell was overwhelming!! If you plan on renting anything in the D building I would be extra cautious. Also, this is an unstaffed location with only a kiosk so no manage is present to keep an eye on things. It took me almost two hours to get access here and I had to drive to their alternate location down the street and even then the manager was not in the office and I had to sit and wait. Public Storage has really become increasingly more customer unfriendly as of late. Why should this matter to you? In the event you do default on your rent your unit will probably sell for pennies on the dollar leaving you to pay off a hefty collections bill still. Trust me, I've been doing this for many years. If you really value your possessions choose a facility that doesn't have drywall walls and leave their vacant units unlocked for some tweaker to break into your unit. Plus the fact that this facility is unstaffed with just a stupid kiosk and no air conditioning turned on in the office (even though the Ac unit is installed in the office) just goes to show that PS really only values your money and not you as a customer! read more

Public Storage - Office has AC but do they turn it on for customers standing in the 100 degree office? Nope. - Self Storage Near Me - Costa Mesa, California

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Horrible place. They will quote you one price and charge another when you actually get your keys. Also their kicks are garbage for $20 bucks. Key broke off in less than a month and they refused to replace. Also the hours are terrible!!!! Only open till 5pm on weekends and 6pm during the week therefore anyone with a full time job during the day cannot even access their stuff. read more

note to self- dont rent from public storage. they dont pro rate you, or give any money back if you give notice n move out early. total rip off. over charge. raise rents by 40% me. 173. to 242. then add insurance 11.00 * never again!! read more

I reserved a unit online at a discounted rate, and when I arrived, the extremely helpful and courteous Matthew found a better deal and have me that price, even though he knew that I planned on using their services for only one month. The unit I rented was clean and lit. I was in and out in one month. My second trip to the office, to check out, was as pleasant as the first. Check out was extremely fast, but not rushed. This was my first time renting a storage unit, and it was a great experience from beginning to end. read more

lorraine, monique, breanna, juan, and melissa have ALL been wonderful and friendly. i moved to San Diego and i am renting another PS unit in the La Jolla Village area. so far; the new team (Gilbert and Manny) have been so welcoming. read more

Adam was the best! On a Sunday morning he greeted with me with a great attitude. Showed me different spaces and walked back and forth with no complaints. Thank you Again. read more

Over the course of my life I have had 8-9 storage units, of various sizes in different city's. I have never win my wilds dreams thought that a Racist remark could Affect like this. First of all I had a death in the family so I have been out of state I got back last week. When I left I forgot my credit card. I had to cancel it because I wasn't sure 100 percent that it was at my residence. When I got back I had a call saying I owed 260 dollars by the manager that lives at this storage. I was six days late the monthly rate was below a hundred for the smallest Tlingit they have. They calculated liens fees for 30 days when it was six I had a secondary lean charge for 45 days. I have pictures of my aunt who passed away in that storage. I advised Adam that I would be able to pay at 200pm. My only request was for him to point out to me in the agreement I signed where it gives him the rite to charge and treat me in the manner he did. I did not appreciate him threading multiple times to auction off my property. I heard what I know to be the live in manager her voice in the back tours laughing and directing Adam who used a Racist derogatory remark in her presents. I took the liberty of looking up the assembly bill, 1108 chapter 227. read more

Public Storage - Law - Self Storage Near Me - Costa Mesa, California

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I felt it necessary to share my extremely poor experience after recently being robbed at the 2099 Placentia Ave Public Storage location. I have included a letter I wrote to the Public Storage CEO, and while my experience may be atypical, would encourage those considering this location to be very wary of security (or lack thereof). "I am writing you to share my very disappointing recent experience as a Public Storage customer with your Orange County division, managed by Todd Haynes. As a business owner myself, I would want to be made aware if a customer of mine was less than pleased with my product or service...so I thought it only right to bring it to the attention of the Public Storage Executive Team. In September of 2014, my wife and I were married in Northern California. At the time we were living in Newport Beach, CA and had been renting a 5' x 8' Public Storage unit for over a year as of that September (2099 Placentia Ave, Costa Mesa, CA location, Unit #141). Prior to our wedding, we primarily used our storage space for extra household items that could not fit in our one bedroom apartment. Leading up to the wedding however, we began storing many of the registry gifts received from loved ones in our storage unit. The last day we visited the unit was Saturday, August 30th prior to our departure for the wedding. It was not until Friday, October 31st that we went back to the unit for the first time since the wedding and honeymoon. Upon arrival we noticed that our key was not fitting into the disk lock on the unit door. Only after several minutes did we realize that the door jam had been badly bashed and cut...and the lock on the door was clearly not our own. As you can imagine, it was incredibly nerve-racking to discover we had just been robbed...likely of many of our wedding gifts. Luckily a woman was still in the location office and was able to call Todd Haynes (your District Manager I believe) who was able to cut the thief's lock. We discovered that the unit had been ransacked and a number of our wedding gifts had in fact been stolen, some were also broken or damaged, and an expensive hunting rifle and ammunition was also taken. After filing a report with the front desk, Mr. Haynes offered a replacement lock and said he would get in touch with us about moving our belongings into a more visible unit (we were on a second floor hall about half way down). We followed the standard procedure of filing a police report, but when several weeks later I asked for a copy of the Public Storage report, or a print-out showing when our gate code had been used...the office workers were unwilling to help. I was told that this information was Public Storage property and was not available to customers. It is very surprising that this is the case, especially in the event of a robbery where police are involved. I am writing to you now primarily because my wife and I just completed the claims process with our insurance company and discovered that of the ~$2,500 in stolen gifts, we will only be reimbursed for roughly $750 after deductible and depreciation -- we essentially lost $1,750 in wedding gifts purchased by those closest to us. Perhaps you are already familiar with our rental location, but there are no security cameras beyond the gate entry...and otherwise the location remains unmonitored. The method of entry in the case of our robbery means that somebody was able to bash or saw their way through our lock, add a lock of their own, and escape the facility undisturbed with no small number of items. How could this be possible? Particularly in conversations with the police, I had absolutely no recourse because no camera footage, gate code information, or on-site security staff could provide additional details of any kind. I reached out to Mr. Haynes several months after the robbery -- he never contacted us following the robbery to discuss a new unit despite taking down my direct contact info -- to see if Public Storage would be willing to reimburse us at least for the month the robbery was likely to haven taken place (October), and the additional time it took us to remove our belongings from the unit altogether and cancel our rental with Public Storage (November and December). Mr. Haynes refused, sighting that the only thing he could offer in "this type of situation" is willing cooperation with insurance or police. However, we could not even get a desk clerk at the 2099 Placentia Ave location to print out a record or copies of the report...which feels nothing like "cooperation". Since the robbery, my wife and I have moved permanently to Northern California and will no longer be renting with Public Storage. More than anything, I would implore you to review the security precautions at this location. It is heartbreaking that my wife and I will not be able to replace some of our gifts and that we alone had to deal with the financial repercussions of this incident." read more

Devon was friendly, professional, and very helpful at helping us select the right size unit at the best possible price to suite our needs. Would definitely rent from PS again! read more

Matthew was very helpful and friendly. He helped me to find the perfect size storage unit, was able to answer all of my questions and was patient with me trying to decide what to do. Thank You!! read more

It's been such an easy experience, especially for someone like me who's never used a storage facility before. Matthew the manager took care of me & made everything such an easy experience & showed me everything & gave me some great tips. I am very happy with my experience & I recommend this place to everyone! read more

I had to rent a storage unit for the restaurant where I work and Oris was extremely helpful. Definitely recommend this location.

Very great experience! I needed a storage unit in short time period and Jamie was absolutely perfect with find the right one for me. She showed me everything around, prepared the paper work in short time and in just a little bit a had a storage unit for move in ready. Very helpful!!!! I rented the unit for almost a year and i couldn't be more satisfied with this Public Storage service! they keeping the place clean and safe. Definitely will come back HERE if i will need rent storage unit again. read more

Matthew was excellent! Very professional, quick and straight to business. Took me 10 minutes to get a unit rented! I definitely recommend this public storage!!! read more

Matt (manager) was great and the experience was just as expected. I would definitely use the location again. The location is an especially good deal if you are looking for a short term rental. read more

I've been using this storage facility for close to a year, and storage facilities in general for about twelve years across the country. So, I know what to expect. This is a good place. The staff has always been friendly and accommodating, the facility grounds themselves clean and secure, and the rental cost isn't that inflated for the area. If you need a storage facility in the CM/NB/HB area, start here to save yourself some time and money. read more

Matt was GREAT! He was able to fit me in for a meeting the same morning I called. He was helpful, courteous and knows his business/product. He wasn't trying to upsell me and in fact mentioned I could potentially use a smaller space based on what I would be storing. I decided to keep the bigger space just so I caould be more organized. People were driving in calling him by name and waving. Matt is very personable and has very good customer service read more

This place is terrific. It suited exactly what I needed, and Matt the manager was great. He was incredibly helpful and friendly. If I ever need to have storage again, I'll use this place. 5 stars. read more

Melissa, the property manager is AMAZING!! She is the main reason I stay here. The rate increases are too much and before you know it, you're paying $200 more than you signed up for. read more

This was our first experience renting a storage unit. We chose this location because of its convenience to our home and the initially reasonable price; however, we received our first rent increase just a few month after moving in. After a few more increases we downsized to a smaller upstairs unit and again, received a rent increase after only a few months. After recently receiving yet another notice of increase ($20/mo) we looked around and found another storage facility just a little farther from our home where we were able to rent the same size unit but with drive up access for $30/mo LESS than what our new rent would be here. The day we went to vacate our unit the lift was not operational and we have several items that are too large and/or heavy to carry down the stairs so we were worried that we would not be able to move out before the end of the month. Adam was the manager on duty and he went out of his way to help us. After we left he was able to get the lift back in working order and called right away to let us know we could come back and finish our move. He was friendly, courteous and professional. The facility itself is great if you don't care about cost but we are retired and live on a fixed income so the frequent rent increases were a dealbreaker for us. read more

I needed a second big storage unit and in less than 24 hours. Jamie at Public Storage could not have been more helpful!! Even to assisting with the delivery if I was delayed. I have been at this facility for at least 15 years and have had nothing but positive experiences with them. And I never worry about my stuff being stored there. If you are looking for storage facilities this is the place to go. read more

I reserved this unit online for the $1 first month rate. I was only using this for a month so this was perfect for me. Matt was super helpful in getting me set up with a unit and showing me around the premises. The unit fit all of my stuff perfectly. The only reason I am giving it 4 stars is that the freight elevator was broken when we went to move in and we were told it would be up for the weekend. Me and my gf had to carry our couch and I had to lift a fridge up stairs to get to our unit. Aside form that, I would come here again. read more

I entered my storage unit last week to remove an item, and was horrified to discover all of my belongings absolutely covered in rat feces, rat urine, and termite droppings! Several valuable pieces of furniture are now infested with termites and must be treated. BEWARE! The coverage you purchase when renting here only covers $250 (with a $100 deductible) for damage caused by vermin! Management was notified, but when I went into my unit today (with a mask and gloves) to close it, the condition was just as bad, if not worse. Management should never have allowed a customer to enter an enclosed space filled with documented rat feces / urine; it is a health hazard! This place has done nothing to reach out to me; I am on my own. I have notified the Orange County Health Department, Orange County Vector Control, and the Better Business Bureau. Do NOT use this facility if you value your stored belongings! read more

Love this location!! Very satisfied customer. The property was well kept, clean and safe. Thanks to Navil for helping me out. Always so friendly and super informative. Made me feel welcomed and was ready to show me unit . Wish all the employees were like her. Again ,come to this location you won't regret it! read more

I had a very chaotic move from my previous address and it was so nice to have the Outstanding Customer service that I received from "Neville" one of the employees at 2099 Placentia Avenue in Costa Mesa. I couldn't get to their location on time for 2 days prior to moving out but Neville's help over the phone was so considerate and helpful I just had to come meet her and purchase a unit. She treated me like I was already a customer ,and very understanding of all the chaos I was going through just to get to their location. Unfortunately When I did make it down there, Neville was not on the schedule but although I didn't make my original reservation date she had kept my information in the system so everything was in the system and on file., which that was just Awesome for me because I don't have a lot of time to sit and fill out paperwork. Mathew , The Manager was very nice. Extremely helpful. He answered all of my questions and had great advice as to what I needed to purchase to make my move into Public Storage, simple, easy and safe. Thank you so much Neville and Mathew you really took a lot of the stress out of moving into a storage unit. I HIGHLY RECOMMEND storing your belongings at this location. The property is very clean and like I said you can't get better customer service like Neville and Mathew Anywhere! Thanks again ! read more

Jamie, was always friendly and quick to have a solution with an issue like; I lost my key. I was there for almost 2 years and always felt safe on the property.... read more

THE BEST!! The property is always clean Matthew and Monique are top of the line people who REALLY care and are very helpful....I feel secure with my stuff there...and there is absolutely no place I would rather be with!! read more

I don't even know what to say. Do not trust that if you reserve/hold a storage unit online with Public Storage that it means anything. Apparently if someone comes in the store and offers a better price they will rent it to them without any consideration for your reservation and move in date! Here is what happened...I called to find out if a large unit was available that I saw on their website and got confirmation that it was available and was told to put a HOLD on it immediately online so they wouldn't rent it to someone else. I did this at 11:15 am this morning. The manager from the location left me a voicemail right after that to call and set up a time to come in however I did not see the message until two hours later when he left a second message telling me that he had rented the unit I RESERVED to someone who came in the store and was willing to pay the full price instead of the online deal they offer for the first month. He didn't wait to talk to me, just sold it to the highest bidder I guess. So my point is that the HOLD option they have online means NOTHING. When I held the unit online I had to put in my move in date and it said I would be contacted by a manage and "to complete this rental to just show up on the move in date." Well, I was contacted all right....but to tell me they rented my unit! The manager, Matthew, just said he was sorry and that he had left me a message and hadn't heard back and so he felt like it was okay to rent to somebody else. He just kept telling me he understands. What a crock! I have been looking for this size unit for awhile at this price and now I have nothing. Extremely disappointing. read more