The moment i walk in i felt that this was place to put my stuff. This location was clean, organized and the staff members are tremendous at helping me out. I have to give a big applause to Ivan Carmona for spending extra time explaining everything and anything. I had a billion questions and he had a trillion answers. I really recomend this location to my friends, family, and everyone. read more

Great place, in a very convenient location. The staff is incredibly nice and helpful, ready to answer your questions and help you buy what you need. Highly recommended. read more

So far so good. Ricky was great. Friendly and professional. The place seems clean and rates seem fine so far. I'll repost if anything goes sideways. read more

I am today writing this review based on my poor customer service experiences at 3659 S. Ashland avenue in Chicago, IL 60609. I had been renting a 10 ft x 8-10 ft storage unit there for a few years now. Twice (two) separate times I had gotten locked in after hours. The gate access code did not let me out. Had to call 911. The first time cleaning services/other people had shown up. The 2nd time, a moving truck's movers (who had also gotten locked in) were able to call for help to unlock the outside gate. I received poor customer service at this location several times. Also, the workers there do not wear Identification badges. A female clerk there went out of her way to literally pick a verbal fight with me on February 1st,2022, I paid for 1 full month of rent. I vacated on 7th February 2022. On 6th February 2022, I called Public Storage, asked about a possible pro-rated refund. I was told that I might receive a partial rent($161.00 USD)refund if I vacate before 15th day of the month. I vacated today,leaving no property behind. Also the storage unit was swept. read more

We moved in in April and we moved out this week. While we need a storage unit, we don't need one for the next few months. When we need one again in November, we will be going far, far away from this place. The biggest issue I have with them is their customer service, from the actual location AND corporate. When we signed up we opted in for auto billing on the 1st of every month. Everything was (mostly) fine up until this month. I received a phone call from them somewhere around the 1st or 2nd of the month in regards to the storage unit. I thought it was because my boyfriend had told them we wanted to move out soon. I called back and there was no answer so I left a message to please give me a call. Days go by and there is no returned call. I figured whatever their question was, they must have figured it out. Fast forward to a few days ago, around August 7th. I am checking my email one last time before going to bed and I get an email from Public Storage saying a late-fee has been applied to our account since we didn't pay on time. What? How does that happen? I am on auto pay? They are charging me because they forgot to take the money out? So I give them a call the following morning and they tell me that auto billing was stopped on our account. By who? Not me. Not my boyfriend. Not our dog. So I start telling her this and she takes is VERY personally and gets snippy and tells me to call corporate. I also tell her I want to move out and she tweaks out on me saying I can't move out till I take care of our outstanding balance. I tell her we actually already did move out and I just need the account canceled. She gets very, very upset with me "How did you move out? You took the lock?" 'Yes, I moved out by coming there and taking my stuff and putting in it my car and taking the lock off the unit.' "How did you get in with an outstanding balance?" 'We drove there and opened the gates and went up." .....sooooo I call corporate, follow the key prompts and am ultimately connected back to the unit! "Hello?" 'Hi! Is this corporate?' "No. I JUST told you what number to call!" 'I called that number and was connected back to you.' (insert rant she went on so I called corporate again and followed different prompts.) FINALLY corporate takes off the late fee and I tell them okay next thing I need to do is move out. I explained our unit was vacant and we just wanted to be prorated for the rest of the month, moved out on the 9th. Much to my surprise, they won't prorate after the 6th. But when I called them on the 1st they couldn't return my call so I should have been moved out by the 6th to have a prorated amount but they couldn't return my call to let me know that. So anyways I agree to pay the entire month and move out. Corporate tells me the fee was removed and I tell them to pay the month. They said they did. I call the unit back and tell them we are all paid up and time to vacate. She yells at me and tells me I am not all paid up. What? How? I just spoke to corporate and they told me they took care of it. Nope! Corporate took the late fee off but when I said to just charge our card on file for the month they said they did, but they didn't. So after getting berated by the unit person herself, I hung up and figured I would take care of it online. So anyways, we have a vacant unit we are paying for through the end of August bc apparently August 9th is too close to the end of the month to prorate. So, anyone want to have a party in our unit? Basically, this place has been a nightmare this past week and we will not be returning. I thought I could get past the other things wrong with the place, like never having carts available, but after this, no way. But just so you are all aware, they have about three carts for use. We have a truck so we CAN keep stuff in there, prefer not to, but CAN.... but we have pulled in on MULTIPLE occasions wanting to put stuff in there after work and there are never carts available. I feel like half the time I was paying PS for a unit but kept everything in our truck since we couldn't actually get our stuff UP to our unit without the cart. Frustrating. Over it. Never going back. Run far, far away. read more

The staff is inattentive and indifferent to customer needs. I got a call saying they had placed a lien on my property on a Sunday while on vacation. Turns out she didn't check to see who she called. I'm moving out this week. I contacted corporate, but got no response. AVOID if possible. read more

Ivan is extremely responsive and the property is well maintained. I use the storage unit for work and have had no issues and enjoy the convenient and secure location. I only wish customers could use the large garbage/recycle bins for dumping boxes etc. read more

Very nice manager, Ivan, and staff at this location. Ivan was friendly and took us for a tour before we signed our contract. He answered all of our questions and explained the "fine print." read more

Ivan did a fantastic job! He as very friendly and thorough! Thank you!

Nice, clean, secure facility with excellent staff. Location is great, just a mile east of the Water Tower, close to many apartment buildings. Ideal place for us to stash our camping gear, Xmas decor, family files, etc. Two issues to bear in mind that stand between four stars and a five-star rating: ** Show up in the off hours (first thing in the morning or after 600pm) and you may run into people who are obviously living in one of the units, or at least stash all their worldly possessions in there. They don't have key/code access and beseech you to code them in so they can get upstairs and change clothes or maybe even sleep. It's a little off-putting. ** Exorbitant 10% to 15% rate increases imposed every six months, like clockwork... you're paying for quality and proximity, and will pay more and more the longer you stay. So it's not really a permanent storage solution. The crazy rent hikes will eventually drive us to a cheaper locale further away from the city core. read more

Great experience! Easy, fast, professional. Brittany is a gem - very personable, professional and efficient. Thanks !

Needed a storage unit near Gold Coast and selected Public Storage on Chicago Ave. Very pleased. Convenient off-street parking, clean and feels very safe. Brittany H. and Ivan in office are very helpful. Impressed when we received a call asking if we had changed our lock which we had. We didn't notice they put stickers on all locks and when they see one without a sticker they check to make sure it is the renter's lock. Good elevators and washroom. Would be nice if they offered a dumpster for renter use but no storage facilities seem to do this. read more

Everything was quick and easy. The place is clean and the property manager was super nice and accommodating.

Worked with Cherneal, she was awesome! Got me hooked up with all of my moving needs and gave advice on organizing my closet! Will be back if I need more packaging! read more

Great facility - Ivan was very helpful and professional. He gave a very thorough overview of the facility and answered all of my questions.

Within the last two weeks, we had someone cut the chicken wire above our 2-bdrm storage unit on higher floor. We had $2700 of wedding stuff and personal belongings stolen from my wife and me. We had been there Aug 10th so silver lining was the hope that video tapes and responsiveness from management would lead to an arrest as a key code is required to get on the elevators. FYI, rates have gone up approx $20/in 1.5yrs so at $198/mo you expect excellent service. Their camera's only cover the on/off area in front of elevators though so no video's available for anywhere else on the floor and if you have a unit on 2nd floor, you can go anywhere in the building once you get on the elevator. We called 311 immediately Sunday while there to have cops come out and was told that they wouldn't unless there was $5k in cash/property or more stolen so I should just file my claim with insurance. The insurance I pay for costs $9/mo, covers $2k in stuff w/ $100 deductible. (You can get double that if you pay higher premium.) The receptionist also called the manager immediately and was told he couldn't come out then but would be there first thing Monday morning and would call me. It's now Thursday and no call yet from the manager, chicken wire has not been replaced so all of our belongings are still exposed to more theft, and videotapes still not reviewed. In addition, the insurance company (Willis) is asking for receipts, warranties, pictures, etc of each item being claimed now to prove ownership? How would I find a receipt for my iPod docking station that I've had from over a year ago or the Kate Spade wedding silverware we received as a gift, or the floor fan, or the TUMI rolling luggage? They don't take inventory of stuff going in so now I have to prove what was stolen with a picture of me on vacation, or listening to music in my condo, or holding a box of the silverware up like I won at some poker table, or that I should of kept the warranty? That's insane! Someone broke into our locker at your facility and there are no motion cameras to record ANY OF IT!! W T F!!?!?!???! Horrible experience in every single way! Elevators are really slow, parking area is pretty small, rates have been raised more than I would've expected. More importantly here, even though the gates to the lot and the elevators require a code, anyone else can drive in, hang out, and wait to get on the elevator with you if you punch in your code. You don't have to punch in the code again to go down so once you're inside, you're inside! System is seriously flawed... read more

I copied this from my Google + because I'm so pleased. I'm honestly surprised these guys have a 4.8/5 instead of a 5/5. I came in right as the store opened on July 31st and I'm so happy with the service that I couldn't wait more than four hours to write this review. I was greeted promptly by Vernetta and Jackie and I explained my sort of sticky situation. I live just a few blocks away and I'm moving (today!) to River North. It turns out the apartment I rented was being made into an illegal bed and breakfast, so the shady guy didn't turn in his keys yet. Until he does, I'm unable to move in. So I needed to find storage quickly. All of the other storage units in the area were either full (for the size I wanted) or advertising for "$1 first month!", but of course with strings attached. Having never used Public Storage before, I expected them to be the same, but they were the closest location to me. Before I could even ask about the $1 first month's rent, I was told about it! Beyond that both Vernetta and Jackie were friendly: they asked about my day, where I was moving to, and they really seemed interested and concerned. When I expressed concern about my mattress getting dirty/ rodents, they kindly showed me to the mattress covers which only cost something like $7. I wish I would have purchased my boxes here too, because they're much cheaper than Target where I bought mine. I would have never expected a storage unit to have customer service, but I really mean it when I say that these guys were better about it than half of the stores on Oak Street. Before I left I asked for everyone's name (there was a trainee as well, but I forgot his name (sorry!)) to write this review and I'm really glad I did. Thanks again guys! I hope I'm never in this situation again, but if I am I hope you're working. read more

I needed to rent a unit for all my belongings. I have rented here before and had wonderful experience. Today, I had that same experience. Vernetta was especially helpful and friendly. In addition, she was to secure a hand cart when others were occupied which saved time and ease of move! read more

I recently rented a storage unit for the first time ever through Public Storage. From the moment I stopped by the Chicago and Orleans location and spoke with "Ivan" the property manager, I was immediately put at ease that the experience of renting a unit would be quick and easy. Ivan was friendly, pleasant, professional and answered all the many questions I had. He informed me of everything I needed to know and was a pleasure to deal with. The facilities were clean, I can rent on a month to month basis, I can pay online or by stopping by their office and I can access my unit by access code and key. All in all an easy and quick process! Thanks Ivan!!:) read more

Ivan is GREAT! Super helpful and patient, he answered all of my questions and was in immense help. I totally recommend this Public Storage!

This is a really great storage facility. Their staff, Kristina and Ivan, were extremely polite and professional while helping us get settled. They voluntarily gave us a tour of a few different units to ensure we had the size we needed. Definitely recommend this building! read more

Moving is a stressful enough so having a good place to keep your stuff becomes paramount. I highly recommend this place for the space, cleanliness and the professional staff. I've been fortunate to work with Ivan and he has always gone out of his way to make sure that all my questions are answered offering nothing but the best customer service and support. Thank you Ivan for helping take some of that stress away. read more

Customer service from the Chicago region Public Storage Senior District Manager, Megan Arket, (not sure of the spelling) is rude and unprofessional. They say they will return phone calls in 24-48 hours, that she listens to them twice a day. I left a voicemail on 12/20/17 and she has not yet returned my call and it is the 29th. She says she did on the 27th (7 days after my initial call - hmmm 24- 48 hours). However, I never received it and certainly not with in 24-28 hours. Lousy Customer Service from Megan. read more

Ivan was great - very helpful explaining everything and made the check in process quick.

Only redeeming value of this place is the controlled climate and security of the property. After only four months of using my space, the rent suddenly increased, and yes, I realized the month to month option was what I signed, but really, four months and rent goes up!! When I called to inquire about the increase, I was told notice was mailed 30 days prior to inform me of the increase...well, that's interesting because I never received the notice. So, all that aside, here's the real scam - during the call, I asked about payment options and was told I could lock in my monthly payment if I paid upfront. Ok, no brainer, why was I not offered that during the initial stage of registration? Ivan talked in circles when I repeatedly asked this question and basically I was told it was common sense - Uh, ya, common sense that they practice unethical business practices and are far from transparent. And I don't buy the whole, you signed a month to month contract, and we may increase again in two months. TOTAL SCAM. Time to move to another place, very disappointing. read more

Great experience, Ivan was thorough and walked me through all of the options prior to me choosing a unit. Location is easily accessible and has covered, gated parking which fit my 15' moving truck with ease. Having the carts available to assist with the move were a lifesaver (movers cancelled on me 12 hours prior). Definitely would recommend these guys to a friend! read more

The people who work here have always been nice to me, especially Tia. However, since we moved some things in several years ago, they've raised the rate on our unit at least twice a year each year to a point that is just too expensive. There are many options in the city which are less expensive and much nicer locations. Sorry Public Storage, we have moved on. read more

Great location! Tmho Moving is hard enough, but Ivan just make sure you get what u pay for and make things a lot bit easier for me. Great services! read more

Worst company ever. They claim that they can not do ANYTHING from the store - including taking any payment over the phone. The policies are ridiculous and they just try to nickel and dime you and raise payment at any time. read more

This review is long overdue (sorry Jackie). I rented a storage unit here for about a month and half and the process from start to finish exceeded my expectations. I showed up here after being quoted one price over the phone and asked to pay another price once I came in at a different facility. I was preparing to move and doing lots of shopping and needed a place to store everything. I found lots of deals and didn't want to pass them up or shop all at once after I moved in so over time I furnished my new apartment and stored it all here. After my first experience Jackie was a breath of fresh air. She was professional and courteous and explained and broke down the prices. i didn't pay a penny more than what she told me I would be responsible for. The facility was just down the street from my then current address and easily accessible. Even the other tenants were courteous with the use of the carts they provide for moving things in bulk. Because of Jackie my moving experience went smoothly. Thanks again for all the help Jackie! read more

I was in a panic when I needed a storage unit last minute, (on a Sunday) the staff was so helpful and accommodating I literally got a unit in 10 minutes. I only had it for a short time, but I would just like to say Thank you Ivan for all your help with my move in and move out, couldn't have done it without your help and answering my 100 questions. read more

I'm disapointed ! After 6 mounts of renting with prepay I got a note for increasing my rent with 10% .For my question why the answer form the manager was " THIS IS THE WAY WE DO BUSINESS " .Do yourself favor and rent somewhere . Another way you may end paying way more as you expect . read more

Ivan was the most helpful Public Storage employee I have ever encountered. He helped me find the ideal unit for me. He also let me know which units were offering promotional deals, like the $1 for the first month. This was my first experience with Public Storage and I am very impressed by their employees! If you are looking to rent a storage unit in downtown Chicago ask for Ivan. Thanks for all your help Ivan! read more

Brittany was very helpful in helping me rent the correct size unit to meet my needs, and on move in day she went out of her way to help with questions I had ( even though she was on lunch break). Also, a few days after moving our things into the unit, I received a call from Public Storage to let me know that it was noticed I didn't properly secure the lock on my unit. Obviously I was very thankful and returned immediately to fix the lock. Great customer service! read more

Although Prices went up unexpectedly last year, this storage is clean and convenient if you live in north side. Awesone service by employee Ivan that is always helpful and proactive. read more

I write this review, not so much to criticize a specific Public Storage location, but to alert consumers that the Public Storage business is a classic bait and switch fraud. When I signed on for a medium sized storage unit in January 2017, I was quoted a price of $162/month. When I inquired of the representative on site about price increases, how much and how often, I was told every year or two perhaps, but always small increases, never more than 5%. They played me for a sucker, because of course there was no guarantee in the contract as to price nor any limitation on increases. Three months later, I received a notice that the rate was going up almost 20%, effective April 1, 2018. Then this year, again in March, I receive notice of yet another increase of nearly 18%, effective in May. So in a mere 16 months, the price on my storage unit has increased 38%!! I called to complain and talked to the Chicago locations director. She listened and said she would contact corporate to discuss. Subsequently, she told me nothing could be done. In order for a bait and switch to work properly, the victim must be "stuck", without any practical way to obtain relief. Here, of course, Public Storage knows they have you over a barrel. It's a huge hassle to move furniture and belongings into storage; no one wants to do that over again. And many, like me, move things into storage and then leave town. It is completely impractical for such customers to return and find another unit. It would not be cost effective even if you could find a cheaper unit. It is thus not only the bald faced lie that was told to me at the beginning that is fundamentally outrageous, it is the insidious way that Public Storage pulls this bait and switch. Buyer beware -- Public Storage is NOT a consumer friendly operation. Go elsewhere! read more

Went to possibly rent a space. Office door was broken so had to enter via loading area. A security door was left open by a prior customer as the self-close mechanism was broken and staff hadn't noticed. Finally, staff did not know what humidity control meant or how the units were cooled/heated. Very scary! read more

Jackie helped me find a place quickly and walked me through everything. She made the entire experience very comfortable by offering all kinds of help and making adjustments at the last second so my experience was great. P.S. Thanks for recommending the mattress covers,they really worked. read more

I could not possibly be more unhappy with this location. 1 star is too high a rating... First, ignore all the signs and banners posted about the first month costing $1...it won't happen. Get ready to get surprised with more cost for their mandatory insurance, (which by the way is really mostly cash they get to keep, so bring proof of your own policy). Next, ignore how they tell you that you have access until 9pm; because you wont. According to Megan, the District Manager (who generally wont answer your calls), "corporate" forces them to ignore that selling point/advertisment about getting access until 9p and restricts it to 6p whenever its below 20 overnight. So basically every night from December - March. They consider that "extreme" weather... The best part of this, is that despite them having virtually every tenants' email, Meg tells me corporate wont let them contact anyone to tell them about these random closures.... So if you would like to be able to get to your stuff, and pay the prices they advertise; shop elsewhere. read more