I have no issue with the outdoor parking spot I have for my boat, however, I just got hit with a…read more32% rent increase out of the blue. I guess I will have to move out as I have only been at this place since late April. I guess they can raise your rent whenver they want and how much they want as well. Complete BS!!! And now, as I wait for someone to respond to me in 5 minutes, itss been 15 minutes and no response! Be careful renting here!

They force rental insurance even when you have it, saying that you can cancel because it is "free"…read morewhen you sign up. But then they start charging you almost $20/mo for the insurance and the only way to cancel is to come in person and cancel. Even though you can sign up and move in COMPLETELY online. This makes no sense. I work during their business hours so I have to leave work in the middle of the day just to go in for a signature? That screams scam and it really seems like something that will eventually get in to the courts to decide if that was a shady business process. The rates go up and when you call to question it, and question cancelling the insurance, they are so extremely rude on the phone. I work in sales, I understand customer service. You can tell they get paid whether they are good or bad, because it was never a good experience when I spoke to someone on the phone. You also can never find a cart. Apparently people were keeping them in their storage units (at least that is what I was told). But perhaps if they had more than one per LARGE building, people wouldn't keep them in their units?? Plus, find a way to keep track of them instead of completely making them inaccessible to people who are in the far back of the building and on the third floor... ugh. It's a clean building, but outside of that, I have already told my friends to never rent from them. Their app that is supposed to open gates and things never seems to work, and twice I have felt locked in the gate because I couldn't get it to open. I've rented plenty of storage units in my life and this has hands down been the worst storage experience of my life.

There is no manager on this property and it is impossible to get ahold of anyone either. We had…read moresomeone run into our door and couldn't access our unit for over a month. They didn't give us any discount for the inability to use our unit or access our unit either. Apparently they don't pay the company they use for maintenance in a timely manner so he refused to do the work. Now the drywall is falling down from the ceiling in our unit and is all over our stuff.

This place is a Sh** hole! DO NOT rent here. The people that work here are liars nor do they…read moreactually care about anything besides playing their phone games behind the desk. Before we put out stuff in here, we requested a bug bomb. Not like that made a difference. I come here monthly and this month was FILLED with spider webs and eggs. Oh and water damage to EVERYTHING that was touching the ground. Insurance or not, i didn't put this in storage to have to replace it or throw it out. This place is garbage. They will tell you any lie to make a buck. Oh! And like another reviewer also mentioned, my contract agreement said I would be be paying $55 but one day I received a notice in the mail that said the payment was changed to $73 a month. When I called thinking it was just a mistake... no, it was not to my surprise. They said they "reevaluate their market value" each year and the price can change. -- Personally they should re-evaluate their upkeep in their building construction and their thought process with pricing if they want to keep or gain any customers. I'm honestly just frustrated, disappointed, and basically robbed. So, to summarize look elsewhere for a storage place.

The Good.. Overall its a nice clean facility and the people are super friendly in the office.. Easy…read moreaccess and security seems outstanding.. I looked around online alot before renting here and they are all pretty much the same, as in price. So far I am happy with the facilities.. The bad.. The mandatory insurance thing is a pain and I had to call my insurance agent in the office to verify that I was covered before they would let me decline it. 30 dollars or more for a paperwork fee is pretty outrageous, when you are already paying over 120 bucks a month for "space". MUST buy their lock (why are these not included since I cant use a standard lock?).. Not enough, or any, environmentally controlled units available (none, when I asked for it in the office). No one mentioned any of the above charges until after you started signing paperwork.. If I had known I may have looked around more, but I was already there.. and they all (probably) charge those same fees..

DO NOT fall for this bait and switch place!!! They offer you a cheap rate at first, but be…read moreready-your monthly bill will continue to go up in price! Not to mention the bugs, dirt, and water damage my items were ruined with! You're better off renting elsewhere!

Unit is fine. Horrible customer service. I have been renting 6 mos and have yet to ever have a real…read moreperson answer the phone. On top of having no customer support, they require you to come into the office to sign off if you refuse the mandatory insurance and then conveniently never have an attendant in the office. So you keep getting charged. Scam scam scam

I hate to give negative reviews. It makes me sad. We had a storage unit that kept going up in…read moreprice and not by a small amount. With this economy, we couldn't keep up with it. Now there were 3 people using the unit and there was some miscommunication about who was paying. This is our fault. Unfortunately, they auctioned off the locker for a grand $40.00. There was something irreplaceable in there. It was a painting of my sons' sister who passed from cancer about 10 years ago. She was 15. All 3 kids were teenagers. It is the only thing we are trying to track down. We couldn't get ahold of anyone for days. Then when we did they transferred us to their call center. They aren't able to help. Called again and got vmail. Left a message and got a call back. The man was very nice. I explained to him the situation. Asked that he possibly contact the buyer and give them our contact information to see if they have the painting. He said he would see what can be done and contact the district manager and call me the next morning because he is only there for 2 hours each day in the mornings. We had hope. He did not call back. Now unknown to me my daughter in law had already tried to contact the district manager but did not receive a response back. We posted all over Facebook and 2 people said they had seen the painting and someone was trying to find the owner. They didn't remember what group it was though. I called and left another message explaining that whoever purchased the locker was trying to find the owner of the painting on FB. Hoping for a call back tomorrow. We take responsibility. We are just devastated at the lack of empathy and humanity we have been shown.

This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

Cami, property manager, was outstanding! Went above & beyond to help me with a tricky move! She's a…read moregem!

Good Service, Clean Units, Reasonable Rates! See note*…read more*NOTE: When I first rented the space, the "inside" units were climate controlled. the main building was Air Conditioned and had a Dehumidifier. Sometime in the last few years that was discontinued. I do not recall ever having received any notice. I would like it if that amenity was reinstated. That was a reason that we chose this unit in this facility.

It was easy to move in and easy to move out. The storage space was clean and the access was…read moreexcellent. I used this facility for a number of years for storage of items I could not keep at home all season long. It worked well.

We used Storage Masters Chesterfield to store items from my mothers home when she moved to senior…read moreliving in Chesterfield. Mark was particularly helpful in helping us choose the size unit that was right for her things, based only on photos I had taken of her things. He saved us even more money by recommending we take a 2nd floor unit in their temperature controlled building, since we would be going in/out a lot to the unit. Used their truck for a nominal fee to move the things into the unit, and once I got the hang of using the cart and elevator to bring things upstairs, all went well. I recommend using Storage Masters Chesterfield for whatever your outside storage needs are.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

If I could give a company zero stars I would. This company is a rip off. They give you a quote over…read morethe phone. You send them a deposit and when they show up they outsource your job to another company. The other company shows up, they then tell you that you have more cubic feet than quoted and tell you if you want them to move you then you have to renegotiate the contract. I called the office several times and they never return it. The person Tony Jones who is a representative of the company never calls you back when there is an issue. I filed a better business claim against them and they never answered the claim. The trucks they used to move me had a skylight in the roof and leaked all over my furniture. They damaged several items and never replaced the items. The company uses bait and switch tactics. Buyer beware do not trust them whatsoever.

From the owner: We make your move easy. Not matter the distance, our expert staff will help coordinate everything,…read moreand make sure your belongings arrive safely.

Great car storage and "man cave." Fun rec room for those not into working on cars. This place is…read morespotless.

From the owner: The Place is the first facility to offer private storage condominium suites for active use in the…read moreSt. Louis area. These customizable condominium suites offer security and a country club feel for your Classic and Exotic Cars, RV's, Boats or other Collections. Build your dream suite to suit your passion. Specialties: private storage, flex storage, storage condos, storage suites

It's a very nice facility. Easy to get to. Secure. Clean. Smells good…read more The big draw back is the price increases. They increase the price due to demand. Might be better to look for the same company in a different area.

The Ellisville, MO location is generally nice. The main drawback from an operations perspective is…read morethe limited number of carts to wheel items around on. From a business perspective, I highly recommend looking elsewhere and trying to lock in a rate. I've grown so sick of the rates going up every 3 or so months. I started at $72 for a 10x10 2 years back and the increase fight began so quickly. I was able to fight it off for a bit, but now they're looking for $193/mo from my current $113. I also had a larger spot to store a car that was at $240/mo and they tried to raise it 3 months later to $360 if I recall correctly. It was something ridiculous like that so I simply closed that unit out like I'll be doing my 10x10.