They force rental insurance even when you have it, saying that you can cancel because it is "free"…read morewhen you sign up. But then they start charging you almost $20/mo for the insurance and the only way to cancel is to come in person and cancel. Even though you can sign up and move in COMPLETELY online. This makes no sense. I work during their business hours so I have to leave work in the middle of the day just to go in for a signature? That screams scam and it really seems like something that will eventually get in to the courts to decide if that was a shady business process. The rates go up and when you call to question it, and question cancelling the insurance, they are so extremely rude on the phone. I work in sales, I understand customer service. You can tell they get paid whether they are good or bad, because it was never a good experience when I spoke to someone on the phone. You also can never find a cart. Apparently people were keeping them in their storage units (at least that is what I was told). But perhaps if they had more than one per LARGE building, people wouldn't keep them in their units?? Plus, find a way to keep track of them instead of completely making them inaccessible to people who are in the far back of the building and on the third floor... ugh. It's a clean building, but outside of that, I have already told my friends to never rent from them. Their app that is supposed to open gates and things never seems to work, and twice I have felt locked in the gate because I couldn't get it to open. I've rented plenty of storage units in my life and this has hands down been the worst storage experience of my life.

This location itself is fine. But the corporate part of Public Storage is awful. All they do is…read moreoffer you a good price when you first sign up and then proceed to randomly increase the monthly rates once you are in. Their customer service is useless and not helpful in anyway. I'm going to look to clear out my storage unit as soon as I can.

I am giving 5 stars for Gabby, who is wonderful to work with as a person but lied about there not…read morebeing any issues with roaches...the units, I give 3 stars, as this place is run down and could use a make over with tighter perimeter security...some of the fencing in the back has gaps that a person can get through, the gate that lets you in, stays open for quite a long time after you drive through...a few lights were burned out and the back storage, climate controlled which is like the fan option on a persons thermostat at home, where it circulates the current air temperature is in need of a new light switch control as this one is malfunctioning...the unit I had for two days, I sprayed with home defense the first night and came back the next day to place a shelf and saw a few dead roaches...didnt want dead roaches in my belongings, so I pulled out and went with plan 2...the units could be caulked and cleaned from spider webs as she does state that this place is like her second home...she is conscientious of trash that is lying around...all in all...The place needs fixin and the lies need repenting...up front, no hidden fees are a must...

There is no manager on this property and it is impossible to get ahold of anyone either. We had…read moresomeone run into our door and couldn't access our unit for over a month. They didn't give us any discount for the inability to use our unit or access our unit either. Apparently they don't pay the company they use for maintenance in a timely manner so he refused to do the work. Now the drywall is falling down from the ceiling in our unit and is all over our stuff.

The Good.. Overall its a nice clean facility and the people are super friendly in the office.. Easy…read moreaccess and security seems outstanding.. I looked around online alot before renting here and they are all pretty much the same, as in price. So far I am happy with the facilities.. The bad.. The mandatory insurance thing is a pain and I had to call my insurance agent in the office to verify that I was covered before they would let me decline it. 30 dollars or more for a paperwork fee is pretty outrageous, when you are already paying over 120 bucks a month for "space". MUST buy their lock (why are these not included since I cant use a standard lock?).. Not enough, or any, environmentally controlled units available (none, when I asked for it in the office). No one mentioned any of the above charges until after you started signing paperwork.. If I had known I may have looked around more, but I was already there.. and they all (probably) charge those same fees..

DO NOT spend money here!! If I could give 0 stars I would!! Today was my 2nd day here currently and…read morejust had the cops called on us for being here for 2 hrs! So now I'm evicted and have been removed from the property and I demanded to speak to a higher up and the 2 lady's wouldn't give me the number for cooperate, but I found it on google. I asked for a refund and she shut the door on me and wouldn't talk to me anymore. I also asked if it was a pet friendly place bc I have a dog before I even got this unit bc I'll have my dog on his lead while Im moving things around and apparently after I signed for this unit now it's all of a sudden not pet friendly anymore!! This is very aggravating and just save yourself a waste of time and effort and money! Go somewhere else this place is a SCAM!! 0 stars!!!!!

Worst place ever experienced using a storage facility! Go somewhere else!! Never any carts…read moreavailable and never an attendant on the premises to get a cart that they keep locked up in the offices. They have huge price increases once you are already a customer. Always smells like cigarette smoke, I believe someone lives in one of the units. And every attendant that does work there if you can ever catch one there, has major attitude issues for no reason. Horrible customer service!!!! Go somewhere else.

No one ever answers phone, no one is ever on property, carts are never available. Price increase…read moreafter 3 months from $65 to $90. Its always dirty, will be finding another storage unit.

This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

Cami, property manager, was outstanding! Went above & beyond to help me with a tricky move! She's a…read moregem!

It was easy to move in and easy to move out. The storage space was clean and the access was…read moreexcellent. I used this facility for a number of years for storage of items I could not keep at home all season long. It worked well.

Helpful and best rate in my area. Sam was very nice and helpful and the app is easy to use.read more

Josh and Nicole were very knowledgeable and friendly. You can tell the owners focus on customer…read moreservice by hiring good quality people! Thank you for making the storage easier. Keeley

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

If I could give a company zero stars I would. This company is a rip off. They give you a quote over…read morethe phone. You send them a deposit and when they show up they outsource your job to another company. The other company shows up, they then tell you that you have more cubic feet than quoted and tell you if you want them to move you then you have to renegotiate the contract. I called the office several times and they never return it. The person Tony Jones who is a representative of the company never calls you back when there is an issue. I filed a better business claim against them and they never answered the claim. The trucks they used to move me had a skylight in the roof and leaked all over my furniture. They damaged several items and never replaced the items. The company uses bait and switch tactics. Buyer beware do not trust them whatsoever.

From the owner: We make your move easy. Not matter the distance, our expert staff will help coordinate everything,…read moreand make sure your belongings arrive safely.

Great car storage and "man cave." Fun rec room for those not into working on cars. This place is…read morespotless.

From the owner: The Place is the first facility to offer private storage condominium suites for active use in the…read moreSt. Louis area. These customizable condominium suites offer security and a country club feel for your Classic and Exotic Cars, RV's, Boats or other Collections. Build your dream suite to suit your passion. Specialties: private storage, flex storage, storage condos, storage suites

Matt H is an amazing person who helped me out in finding available storage space. He even assisted…read morein looking and lowering the rate. The operator company for this location needs to keep him.

The Ellisville, MO location is generally nice. The main drawback from an operations perspective is…read morethe limited number of carts to wheel items around on. From a business perspective, I highly recommend looking elsewhere and trying to lock in a rate. I've grown so sick of the rates going up every 3 or so months. I started at $72 for a 10x10 2 years back and the increase fight began so quickly. I was able to fight it off for a bit, but now they're looking for $193/mo from my current $113. I also had a larger spot to store a car that was at $240/mo and they tried to raise it 3 months later to $360 if I recall correctly. It was something ridiculous like that so I simply closed that unit out like I'll be doing my 10x10.