There is no manager on this property and it is impossible to get ahold of anyone either. We had…read moresomeone run into our door and couldn't access our unit for over a month. They didn't give us any discount for the inability to use our unit or access our unit either. Apparently they don't pay the company they use for maintenance in a timely manner so he refused to do the work. Now the drywall is falling down from the ceiling in our unit and is all over our stuff.

This place is a Sh** hole! DO NOT rent here. The people that work here are liars nor do they…read moreactually care about anything besides playing their phone games behind the desk. Before we put out stuff in here, we requested a bug bomb. Not like that made a difference. I come here monthly and this month was FILLED with spider webs and eggs. Oh and water damage to EVERYTHING that was touching the ground. Insurance or not, i didn't put this in storage to have to replace it or throw it out. This place is garbage. They will tell you any lie to make a buck. Oh! And like another reviewer also mentioned, my contract agreement said I would be be paying $55 but one day I received a notice in the mail that said the payment was changed to $73 a month. When I called thinking it was just a mistake... no, it was not to my surprise. They said they "reevaluate their market value" each year and the price can change. -- Personally they should re-evaluate their upkeep in their building construction and their thought process with pricing if they want to keep or gain any customers. I'm honestly just frustrated, disappointed, and basically robbed. So, to summarize look elsewhere for a storage place.

The Good.. Overall its a nice clean facility and the people are super friendly in the office.. Easy…read moreaccess and security seems outstanding.. I looked around online alot before renting here and they are all pretty much the same, as in price. So far I am happy with the facilities.. The bad.. The mandatory insurance thing is a pain and I had to call my insurance agent in the office to verify that I was covered before they would let me decline it. 30 dollars or more for a paperwork fee is pretty outrageous, when you are already paying over 120 bucks a month for "space". MUST buy their lock (why are these not included since I cant use a standard lock?).. Not enough, or any, environmentally controlled units available (none, when I asked for it in the office). No one mentioned any of the above charges until after you started signing paperwork.. If I had known I may have looked around more, but I was already there.. and they all (probably) charge those same fees..

This is the most horrible place to ever rent a storage locker I would not suggested to anybody…read more There are much more affordable places with much better customer service and facilities as this one is not updated it is lacking and cleanliness there's never anybody there to help you with anything they never call you back and they charge way too much for I'm not sure why they charge so much but it's $35 extra month if you want 24/7 access I have three storage lockers and this one is got to go because the other two that are the same size are $55 cheaper per month with 24-hour access free of charge and people who answer their phones or are there with a set schedule in case you need something you know when to when you can get a hold of them

Signing up was super easy. I completed the whole process online and had a notification saying my…read moreunit was ready when I woke up the next morning. I will say that when I showed up the next day during office hours no one was there, but currently it seems like everyone is short staffed so that may be why. It was ok that no one was there because there was a plastic lock on the unit that I broke off and the real lock and key were waiting for me inside the unit.

Unit is fine. Horrible customer service. I have been renting 6 mos and have yet to ever have a real…read moreperson answer the phone. On top of having no customer support, they require you to come into the office to sign off if you refuse the mandatory insurance and then conveniently never have an attendant in the office. So you keep getting charged. Scam scam scam

This feedback is specific to the facility at 2211 Barrett Station Road…read more First, I want to say what sets this property apart is Kami, the property manager. Kami was not only friendly and welcoming, she went above and beyond to ensure we we had everything we needed, responded to calls and requests immediately, and always made us feel like her most important customers. We have had a lot of experience with various storage companies in both MO and FL. This was one of the best experiences I can recall. The property was spotless, safe, and secure. The coded entry gate was always functional and the roller door to our 10x30 unit operated smoothly. The interior of the unit was clean and dry, without any evidence of bugs or vermin. Whenever we were there Kami always dropped by to see if we needed anything and ensure there were no problems. I have never experienced that at any other storage place. She was protective of us and our property and even checked some of our furniture with us to refute one of our movers. I appreciate that she showed genuine interest and concern. As long as Kami is at this location I will use it for my future storage needs and definitely refer anyone I know in the area looking for a self storage facility.

This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

It was easy to move in and easy to move out. The storage space was clean and the access was…read moreexcellent. I used this facility for a number of years for storage of items I could not keep at home all season long. It worked well.

Helpful and best rate in my area. Sam was very nice and helpful and the app is easy to use.read more

Josh and Nicole were very knowledgeable and friendly. You can tell the owners focus on customer…read moreservice by hiring good quality people! Thank you for making the storage easier. Keeley

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

If I could give a company zero stars I would. This company is a rip off. They give you a quote over…read morethe phone. You send them a deposit and when they show up they outsource your job to another company. The other company shows up, they then tell you that you have more cubic feet than quoted and tell you if you want them to move you then you have to renegotiate the contract. I called the office several times and they never return it. The person Tony Jones who is a representative of the company never calls you back when there is an issue. I filed a better business claim against them and they never answered the claim. The trucks they used to move me had a skylight in the roof and leaked all over my furniture. They damaged several items and never replaced the items. The company uses bait and switch tactics. Buyer beware do not trust them whatsoever.

From the owner: We make your move easy. Not matter the distance, our expert staff will help coordinate everything,…read moreand make sure your belongings arrive safely.

Great car storage and "man cave." Fun rec room for those not into working on cars. This place is…read morespotless.

From the owner: The Place is the first facility to offer private storage condominium suites for active use in the…read moreSt. Louis area. These customizable condominium suites offer security and a country club feel for your Classic and Exotic Cars, RV's, Boats or other Collections. Build your dream suite to suit your passion. Specialties: private storage, flex storage, storage condos, storage suites