Reserved a space for 10x20 it came as two separate units but you only get one lock and have to provide a lock for the other one out of pocket. They raised the price but can't maintain the facility. You can never get anyone on the phone unless you owe them money. People are always complaining about the lack of carts. The entry is disgusting. My things were put up for auction due to lack of payment and they changed the locks (understandably). Once the balance was paid and I went to move my things I realized the locks had been changed I was never given a new set of keys and when I called them about it and left several messages I never received a return call. I traveled over 500 miles to get my things was told someone wouldn't be able to meet me until the next day after having called for 3 days (to leave a message with the property manager) I ended up having to pay a locksmith out of pocket and realized someone had been watching me move on the cameras because the sent me a move out receipt when I never confirmed my move out. So you can watch me but you can't come open the door. You don't know what someone's situation is and what they may be putting in storage. Whether it's memories or they had to move from a home they loved unexpectedly or just overflow. I just wish people were more kind and this place lacks basic customer service and I would never EVER put anything I cared about here ever again. read more

Public Storage 6805 E Harry St Wichita KS 67207 Phone: (316)2237218 Customer Service: Taliah Phone: 1(800)792-1602 Hours: Min- Sat 5AM-10PM Sun 5A-9PM (PST) Great customer service experience with Senior Customer Service Call Center Representative Taliah. I have had a unit for 9 months and called customer service to go over my monthly rate in detail to understand my account and printed payment receipts better. Not only did Taliah go over my billing in a detailed manner she helped me understand my bill better going forward and was very knowledgeable, professional and went above and beyond in assistance requested answering all of my questions. Great job! Public Storage offers many amenities such as: - 24/7 access units - Auto pay - Mobile app - Move in specials for $1 -Online promotions -Insurance on unit -Advanced rent increase notice -Cancellation/Credit request -Multiple accounts/units -Transfer/upgrade availability -No hold time for service -Various methods of payment accepted Respectfully, Evans Family (316)990-3949 Great company and great Customer Service Representatives read more

Absolutely terrible. Please trust me when I tell you to avoid this place like the plague. They are rude, not helpful, nonresponsive, dirty and look for every way to grab money from you. This is terrible and I am stunned as there were over PS places that aren't like this one. read more

If I could do a -0 I would these people are a complete rip off rude no one is available to call I had my things in store for 2 weeks after paying $177.00 I immediately start getting harassing text messages and phone calls threatening to lock me out from getting to my things what happened to free month or prorated fees I put my things in storage on the 25th by the 1st I was told my payment would be late with a fee ended up paying another 90.00 on top of the following 4 days hit with another bill for 193.00 THEY NEED BETTER MGT and a direct call to the facility GO SOMEWHERE ELSE PLEASE DEFINITELY REPORTING THEM TO THE BBB AND CONSUMER COMPLAINT DEPT Sad to take advantage of people during a vulnerable time shame on all of you RUNNNNNNNNNNN DONT SPEND A DIME WITH THESE PEOPLE TRUST ME . read more

Worst storage company...raising rates for the 2nd time in a year. You can better believe I will have my stuff out by 1 November! It does explain all of the recent empty units at the location I use. Be better Public Storage. read more

There should be a rating less than one for how poorly Public Storage, as a company, treats its customers. That said, I have been a renter at several locations by necessity and there are some wonderful people working on-site, who have been extremely helpful. But as a souless corporate entity, they just don't care. They - the alleged corporate customer service - do not respond to calls, voicemails, emails at all. It is clear that their strategy is to ignore an issue until you go away. They will continue to raise prices dramatically, while offering great discounts to strangers off the street. They just don't care. You only have to read other reviews to realize this is how they operate. Once again, thanks to those on-site who have been helpful. read more

Extracting money from their customers and customers are their victims. Tried to jack the price up $200 and gave option to move to smaller unit or vacate. Terrible customer service and horrible treatment. Will NEVER do business with them again. Units are terrible. No upkeep. Water gets into the unit and its all a patch job. No one is friendly and downright rude. They dont mind lying to you either. When I ask them to honor what they said, they said they didnt say that. When I told them to pull the recorded conversation, they wont. When I tell them I have the recording of what they said on my security camera, they say thats not legal. They have no honor. Terrible company all the way around. read more

Customer service horrible and receptionist apathetic. Facility appeared to be clean and decent. Security gate requiring access code is ALWAYS open. There goes secure facility. Because of poor customer service and apathetic receptionist, I moved out next day. Would never recommend. Will never return. read more

Renters beware. Public Storage is not customer friendly by any means! After having everything we own stored for less than 2 years while we were out of state looking for a new home we know are facing a a bill of over 10 grand for a company to come in and try to salvage anything that is salvageable because of black mold! Apparently there has been a roof leak that we were unaware of as we were out of state and now our unit is covered in black mold! Public storage is refusing to take any responsibility at all! we can't get a hold of anyone in their corporate office and the local and district managers have been worthless. They required us to purchase the maximum amount of insurance that we had to buy through them (5 grand) and that will not even begin to cover the damage and losses that we have incurred. Renters beware this company is despicable! read more

Consumer Beware. I've been using this facility for the past three years, 10x10, inside unit, first floor, climate controlled. Automatic payment, so never missed a months rent. I am paying $217 for this storage, and it goes up every year, up already 12% since moving in. You can find similar sized storage with same inside, climate control for a lot less. Once I move out, they will rent to someone new, for less than what I'm paying - so they penalize the loyal customer, and give the better rate to someone new and unproven. Shopping around and will be moving to another storage facility. You can get a 10x15, larger unit, first floor, climate controlled, on South Boulevard Public Storage for half the price??? Shop around!!! Other Public storage facilities for the same product, in the same area for more than half the price. read more

Very attentive, Very polite, Nice area love the property manager all around awesome.

I am yet to gain access to my rental space. I have tried calling for the property manager multiple times. I have left messages and I have also been there in person. Nothing and no one. Can I please get some guidance on what to do? I have paid for a spot and I still am unable to access it. That's not fun. read more

The new manager has made a HUGE difference! She's really getting every process in order. I checked out in 2 minutes! Friendly and organized, she takes pride in her work. read more

Cudos to Ms Rosa for having great customer service!! :) She does such an excellent job. read more

Don't move out of your unit until the end of a given month. They will not prorate your monthly rent after the 6th of the month. Use a privately or locally owned storage facility instead. Other than that, this place was very clean and well run. read more

I've been a customer since Jan 2016 and every year the rent goes up. Last week (July 5th) I came into town to find all of this trash surrounding my vehicle. Apparently, the yellow dumpster belongs to another tenant however some random tenant was evicted and decided to use this tenant's yellow dumpster. This is the story I was given anyway from the young woman working on this property. She explained that this trash has been sitting like this since around Memorial Day. She referred me to the district manager, Jake & advised me to ask for a credit, which he said he could not do. Apparently they pay an outside company to remove their trash but she frankly said she wasn't going to clean it up (although she was walking around with a broom & shovel) because she told him about the issue before. It seemed that her main concern was about me stopping my auto-pay a few weeks ago and she assumed that I would be moving out, which I wasn't planning on until I saw this. But even if I was moving out that day, how could I move with all of this trash blocking my car? I don't think it's my responsibility to touch or remove the trash that has been laying on their property for over a month. Why would they even want their property to be in this type of condition for this long? The rent is too high & keeps increasing without notice. I'm highly disappointed in the response I received from the on-site employee and from the district manager, who as of yet is apparently not in town to confirm if it has been removed since last week. This is trifling and needs to be addressed asap. I would no longer recommend this property. read more

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There were three units broken into and one of them was my unit, they stole some Disney Collectibles. I am vacating this storage facility due to lack of security, the thieves apparently cased the place one day and then came back the next day and broke into three units. Why didn't someone notice the thieves the first time they were there? And why didn't they review the camera footage, that should be done everyday ESPECIALLY when they tell you that your locks are missing! All I got from the staff regarding the theft was we think we might know who did it as someones locker was auctioned off in the row where the break ins were reported, and then this person is back on the property and they see him in the Video? Why weren't the police called right then and there? No Security and they won't let YOU look at the video only the police. read more

I have been renting a climate control unit here since 2012 and they have raised my rate every year at least 20% and the premises of the climate control area needs to be cleaned up and the exterior automatic door fixed. This time of the year the interior is full of leaves and debris and the automatic door you enter in from the outside is always broken and does not close all the way which allows the heat in this area to go right out the door. read more

The manager was extremely friendly. She helped us get set up fast. We came at the last minute and she was still willing to help us and show us around to make sure we were comfortable knowing where our storage area was. read more

Went in on behalf of my business to add a second unit. Ally was super patient and knowledgeable on the best way for me to handle my account. Great customer service. She even gave me helpful information to ask my insurance provider so I know I'm covered. read more

Very disappointing experience with Jake Oswalt the District Manager. My rent was increased just over 25% after only occupying the space for 3 months. I informed Mr. Oswalt that there were 3 other Public Storage branded facilities within 5 miles of this one renting the same size unit for less than what I currently pay. He essentially told me that there was nothing he could do and I would either have to accept the increase or move out. So moving out is what I will do. Very disappointing customer service! read more

My husband and I stopped in to Public Storage, a little after 6:00pm Thursday afternoon, hoping to look at the size of the units to see what we needed when we moved. Torria & Olivia were working and were both very helpful and nice!! Walked us through everything and talked prices!! They went above and beyond what was asked of them... Not to mentioned they were technical closed when we walked in! I felt so bad when I realized it but they didn't seem to mind at all, just happy to help us! Torria & Olivia earned our business today! Thanks again for all our your help and hard work! read more

Monica is a storage rock star! Very friendly and very helpful. I needed a unit for my electrician van overflow. I showed up 30 minutes before they closed and within the half hour, I had my lock, keys and was all set up. Great experience from the staff and great/clean units. Thank you so much!! read more

Do not use public storage on Park Road why? Because I show up to get boxes to move into my house and they have put a lock on my storage department and I have paid my bills and I just think that that was highly inappropriate for them to do and I don't appreciate it they deliberately have done this and it is not the first time they are disrespectful and rude and don't have good customer service whoever decides to read this I hope you choose a better storage department! read more

Public Storage - Self Storage Near Me - Charlotte, North Carolina

Cant go wrong here! M@ was wonderful and knowledgable. The move into the unit went smooth, accommodated all the items we needed to store and the environment is secure. read more

Today, I rented my first storage unit! Kaylah was highly informative and extremely helpful. She provided me with all my options, and helped me to make the right choice for me. She was professional, kind and patient. :) I feel very prepared. A+ service. And the entire place was spotless!!! read more

I rented a unit from Kaylah. She was very helpful and very efficient. She explained everything thoroughly. This is my first time using a storage unit and I am very pleased so far. read more

I couldn't imagine having a better experience than I did today with Public Storage. I stopped at one location and they didn't have what I needed available so they got on the computer and found this location which had a place available for me to store/park my trailer. Yvonne was very courteous and explained everything. After I left I was doubting if I had closed the side door to my trailer. I called Yvonne and she graciously went out in the rain to check it for me...that's 5 star service in my book. read more

Amazing customer service, clean facility, clean restrooms and had the perfect storage and boxes for everything i needed.