I am relocating to Charlotte, NC. Upon searching storage locations I found public storage on Park…read moreRoad, 10111 Park road. It has been a terrific experience from the first phone call when I spoke with Robin. She has extended every courtesy and has gone well above what she needed to to make my move a terrific experience. As I have rented from this company before in other cities, I can honestly say this is the best experience I have had! She deserves lots of phrase for her hard work. Carolyn Stamler​

AVOID this location!!!! If I could give zero stars, I would. The units are run down with poor…read morelighting and interior panels falling down. The customer service is horrible. We started at a very reasonable rate about 1 year ago; which was quickly increased by hundreds of dollars. They lure you in with a low rate and then issue increases every 6 months or less. We had to hire a moving company to move all of our items to another reputable facility with proper lighting and great customer service. To make matters worse. I needed to dispose of two bags of paper and a small bookcase. I located the trash bins and the gates were "wide open" upon my arrival. I placed the bags in the dumpster and left the small bookcase outside the dumpster as it was in "good condition". Imagine my surprise when we received a very unpleasant phone call, accusing us of leaving the trash gate open and we were labeled as "dumping" and assessed a $75.00 dumping fee. These folks are hungry for money and will do anything for it. STAY AWAY!!! Choose another facility. It's not worth the headache when there are many other options.

Nick is an excellent manager offering superior customer service, as well as being a super nice…read moreperson, the same goes for the lovely Mae - both are always exceptionally helpful. Tenants at this facility are treated to a clean, supportive, and yes - unexpectedly fun and creative environment - wonderful job being done here to make something difficult as easy as is possible. Thank you - so grateful!

Please be aware that this location does not rent U-Hauls based on calendar days, but rather by…read morerental periods, which I was told are based on 24-hour increments. I rented a U-Haul on 9/1 at approximately 9:30 a.m. At the time of pickup, I explained that I would try to return it by 1:00 p.m. on 9/2, but that it could possibly be later. I paid for what I understood to be two days specifically so that I would have additional time if needed. At approximately 4:00 p.m. on 9/2, while I was already on my way to return the truck, I received a call asking when I planned to bring it back. When I arrived, I asked for clarification regarding the two-day rental period and was met with a rude and dismissive explanation. The rental-period policy was not clearly communicated, and the way my concerns were addressed made the experience even more disappointing. Unfortunately, based on this experience and the customer service I received, I will not be renting from this location again.

Like the end of a drug commercial. Only 19.99? The speed through or don't TELL the Many Hidden…read morefees- and snippy manager. Complete disaster inside. No one knows what to do or where anything is. Can't check in on app without help. The face of Uhaul Manager is everywhere so I know the one person there was him and he is a complete rear end. I am partially deaf and spoke to me like an idiot. I cannot believe his attitude and lack of understanding. How can one person run the store and you have 12 people in line? This location advertised 10 things on the list that are NOT actually available. No space. No propane. No boxes..... no extended access. No unlimited miles. The value was not there. And the fees literally went sky high. They glaze over it like the end of a drug commercial. Unreal. Someone needs to run that place who KNOWS what they're doing!!! And this guy can't even find my keys!?!

My husband and I are very please with Advantage Stor-N-More. The owner Adam is extremely helpful…read moreand quick at responding to my texts. The facility was clean and secure, and accessing our belonging is a breeze. We highly recommend it for anyone in need of reliable storage solution.

From the owner: "Advantage Stor-N-More in Rock Hill, SC offers secure and convenient storage solutions tailored to…read moreyour needs. Contact us for details!"

Tierney is wonderful to work with. I saw the unit I wanted…read moreonline yesterday... Reserved it.. Called her and made an appt for 11am today... She Knows her stuff... The office is all set up for social distancing : ) and contactless renting!! She had everything ready and I was done in 10 minutes flat... The unit is Perfect!! AND A Necessity Since I Downsized. Very Happy. TY Public Storage & Tierney. From Lisa . 4/16/2020

DO NOT USE THIS FACILITY. Do not use this company if you have another choice. Maybe the other…read morelocations are better, but they tell me the district manager has been there for 18 years - so if they haven't got it right by now, not sure they will. It's been the worst experience from start to finish.

Beware! My husband and I rented a large outdoor space to park our fifth wheel camper. We purchased…read moreone month ahead of time knowing that we just wanted to secure a spot. Two weeks into the second month and we were finally able to move our fifth wheel from the beach to this location. Upon arrival, there were so many vehicles parked all over the place and many, many double parked, that it we couldn't get our vehicle into our rented and paid for space!! . There was absolutely no way we could fit our unit in since they had allowed other customers to double park in one space sticking out into the common area where you would back your vehicle in to your spot. It was absolutely impossible for us to use our space. The property manager, Megan was very helpful and we managed to get out after trying for an hour to get our vehicle into the spot we had purchased. When we finally got out of the storage area we had nowhere to take our fifth wheel. We had traveled back from the beach with both our dog and our cat and they had been in the car for five hours! They completely left us in the lurch with nowhere to go! Megan understood that we would absolutely need to cancel our space since our fifth wheel would not fit. She also said that the general and/or district manager of the property was well aware that there were many vehicles parked all over and double parked, but because they paid more money, this practice was being allowed. When I asked for a refund of the whole month of November, I was told that no refund would be allowed, not even a partial refund would be given!!! This business is run terribly. The property is trashy, unkept and generally a mess and disorganized. They can't even bother to clear brush from behind each space or paint decent lines or numbers so you know where to park. This business is a disaster and I regret having dealt with them. I would absolutely go somewhere else if you can. Next stop, the Better Business Bureau! This disaster of a business needs to be reported and believe me I will do my best to make sure they know how angry we are.

Staff was friendly and took the extra time to explain the lease and show me units. The price was…read moreright and the security feature of having to type in a code to exit I liked so if someone hopes the fence they can't exit or allow a vehicle to enter with the automatic exit.

Reserved a space for 10x20 it came as two separate units but you only get one lock and have to…read moreprovide a lock for the other one out of pocket. They raised the price but can't maintain the facility. You can never get anyone on the phone unless you owe them money. People are always complaining about the lack of carts. The entry is disgusting. My things were put up for auction due to lack of payment and they changed the locks (understandably). Once the balance was paid and I went to move my things I realized the locks had been changed I was never given a new set of keys and when I called them about it and left several messages I never received a return call. I traveled over 500 miles to get my things was told someone wouldn't be able to meet me until the next day after having called for 3 days (to leave a message with the property manager) I ended up having to pay a locksmith out of pocket and realized someone had been watching me move on the cameras because the sent me a move out receipt when I never confirmed my move out. So you can watch me but you can't come open the door. You don't know what someone's situation is and what they may be putting in storage. Whether it's memories or they had to move from a home they loved unexpectedly or just overflow. I just wish people were more kind and this place lacks basic customer service and I would never EVER put anything I cared about here ever again.

Public Storage 6805 E Harry St…read moreWichita KS 67207 Phone: (316)2237218 Customer Service: Taliah Phone: 1(800)792-1602 Hours: Min- Sat 5AM-10PM Sun 5A-9PM (PST) Great customer service experience with Senior Customer Service Call Center Representative Taliah. I have had a unit for 9 months and called customer service to go over my monthly rate in detail to understand my account and printed payment receipts better. Not only did Taliah go over my billing in a detailed manner she helped me understand my bill better going forward and was very knowledgeable, professional and went above and beyond in assistance requested answering all of my questions. Great job! Public Storage offers many amenities such as: - 24/7 access units - Auto pay - Mobile app - Move in specials for $1 -Online promotions -Insurance on unit -Advanced rent increase notice -Cancellation/Credit request -Multiple accounts/units -Transfer/upgrade availability -No hold time for service -Various methods of payment accepted Respectfully, Evans Family (316)990-3949 Great company and great Customer Service Representatives

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

As I researched moving companies to assist us after 26 years in our home, Reign kept coming up as a…read moregreat choice. I spoke with their scheduler and felt assured that Reign would be the one we would use, even though they seemed to be a bit more expensive. A few weeks before we knew our moving date, we did a Face Time walk through of the old home to get an idea of what the cost would likely be. The date and time were set, the morning arrived and Reign was right on schedule. The guys worked hard, took their time to wrap furniture, appreciated the lunch we bought for them, and left for the new house where I met them. Some things were stacked (wardrobe boxes on top of each other), a few boxes were in the wrong room, the garage was left in disarray, a fern stand had fallen over and had a broken base, and the treadmill was not reassembled. Reign had made arrangements to have two follow-up movers come when the first "shift" ended, so these two young men unstacked the stacked boxes, arranged the garage, went back with us to the old house and checked to see that everything was delivered, moved a few leftover items that we missed, put the fern stand in the truck, and tried to reassemble the treadmill. When they could not, they asked us to call Jason, the owner. Jason immediately dispatched another employee who also could not reassemble the treadmill. Not to be outdone, Jason called us and said that he was sending another employee who would arrive first thing the next morning to fix the treadmill. Two young men arrived about 8:30 and had the treadmill together in a few minutes. Of course, that is not the end of the story because moving is never a one-day event--and ours began to unfold with some items that needed to be addressed. The movers had "dinged" a few spots in the old house, which took about a week to repair because Jason uses a man whom he trusts to do a good job, and this man was not available right away. When it was finally completed, the repair was flawless. Then we noticed a dining room piece was damaged, so we sent a picture to Jason who came to inspect and assure us that it would be fixed. While he was with us, he noticed a small scratch on the floor in the dining room, so he helped my husband put felt pads under the table legs and on each chair leg. This was above and beyond anything we had experienced in the past. Again, we had to wait to get the dining room server repaired because Jason uses a furniture repairman who does a remarkable job in repairing damaged wood. He even stabilized the piece while he had it. I might not have been happy waiting, but I was delighted with the finished product. After a few days in the new house, I reached for a file in our filing cabinet and discovered it was in bad shape from the move. When I called Jason, he said not to worry; he was coming to our house to help. This is where his customer service will astound you if you have ever dealt with moving companies who just give you a check and make you sign a document that releases them from further responsibility. Instead of attempting to fix the filing cabinet, he suggested just purchasing another to replace it that would be similar cost. He and I picked out one that seemed identical, his warehouse team came to our house and assembled the new one, realized it would not work so they called Jason who told me to order whatever I wanted. It took two tries to get what I wanted, but Jason never hesitated to find what would make me happy. His company should be your choice for any move.

At the time of my previous review, law enforcement was in the early stages of investigating the…read moretheft that took place during our move. Now that time has passed and we have learned more information, we have even more remorse for hiring this company. We have become aware of two other families who also experienced the theft of nearly identical items during their moves with Reign. We never received reimbursement for any of the lost, broken, or stolen items from our move and will end up having to take legal action for this. There were many logistical things this company did very well - they were organized in the planning of the move, very timely and efficient, and careful with (most) of the furniture. However, they were dishonest. While what happened in our move may be a reflection of one employee versus the whole company I reported it to the owner, Jason, right away, and he continued to let other customers be stolen from for several more months before putting the employees on leave. Trusting them in my home will forever be one of my biggest regrets.