On Sat, July 1st, I tried to access my unit at this location. For some unknown reason, the key to the Public Storage issued lock would not work and I could not access my unit. The staff on sight was extremely apologetic but advised she could not help me; only the general manager could remove the lock and he was not going to be in the office until Mon, July 3rd. She advised she would call me when he arrived at the office so I could discuss my issue with him. Monday came and went with no contact. Tuesday was a holiday. On Wednesday, I called back and was told the general manager would not be in until the upcoming Friday. Although a bit frustrated at this point, I did not need my items in the storage unit until the weekend, so I was ok with waiting. Friday comes and goes. Saturday comes and goes. On Sunday, I visit the location. I am still not able to access the unit and the neither is the staff person. She gives me the phone number for the General Manager and I call and leave him a voicemail message. I also have to pay for a locksmith to come and remove the lock from the unit so I can access my things. The general manager never calls me back to acknowledge my message nor resolve my issue. I reported this to the corporate office via the Public Storage website and they sent me a generic message telling me to contact the general manager with my issue. No problem ... I have taken my business elsewhere. There are too many storage companies in the area to put up with such poor customer service. If you are in need of a storage unit, look elsewhere. read more