ZERO STARS. RAT'S AND LOTS OF THEM. MILDEW INFESTED AS WELL. SHOULD BE CONDEMNED. DO NOT LEASE HERE. They'll lure you in with a low rate and then continually raise the rates out of the blue. Will never lease from Public Storage again. Phone calls are hardly ever returned and good luck catching anyone on sight. Piss poor management. Their overpriced forced insurance is a scam as well. read more

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Customer service, cleanliness, pest control and maintenance are severely lacking at this location! 1. Employees are rarely physically in the onsite office. 2. Phone calls are not answered, and no one calls back to respond to phone messages. 3. Common areas, such as indoor hallways and anywhere outside, are not cleaned or swept. 4. This location has either a mouse or rat problem, evidenced by me finding droppings and urine on the top parts of my belongings that are stored in my unit. It's a good thing that I sealed everything in large plastic bags so that I could easily see if any critters had chewed through the plastic to get into my belongings. Fortunately, they hadn't. 5. Even though their website states that this location is climate controlled, it is definitely not climate controlled. As a result of not having any working air conditioning, it feels humid inside and smells mildewy (like being in a basement). 6. Because rental rates go up every few months, renting here is not a good value. I'll be moving my stuff out of this Public Storage location within the next month. read more

Maribel S, customer service, probably one of the few individuals on this planet that I would say has zero business being in customer service. I mentioned that since moving in three years ago, my rent has almost tripled, and she basically just copy and pasted what the agreement said. No help, no concern, no type of company I want to do business with. I'll just repurpose my garage for my storage stuff and the time being and save myself $300, not putting it towards a trash company, such as this one. Be cautious, be careful, do not get a first level unit unless you are willing to pay triple within a three year period read more

Mo was very efficient, welcoming and got the job done in a timely manner. Thank you so much for your service today. :)

I went online to reserve a unit for the next day at one location and Public Storage changed my reservation to a unit at a different location without my consent or authorization. So I changed it BACK to the original location I wanted the next day when I realized they moved me, but was charged a full month for the unit they gave me in their own error. I did not even go the unit they assigned me (I didn't even know that location existed). Now I'm jumping through hoops trying to get my money back for the unit that I never asked for or used. I've called all the customer service numbers I could find and left voicemails for the district manager at one location, but my issue has not been resolved. Public Storage customer service is TERRIBLE. No one knows what they are doing and wants to pass the buck to someone else rather than deal with your issue. I will never use Public Storage again! The photos show the confirmation emails for the original reservation I made, then the one they changed it to 5 minutes later because they felt like it. read more

Public Storage - 2nd confirmation sent at 7:05pm on 3/10 for a location I did NOT request a unit at ‍ - Self Storage Near Me - Atlanta, Georgia

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Worked with Bri, a manager at the location. Needed to move to a larger unit and she was remarkably helpful in solving a problem we had. Committed to her word despite challenges from her colleagues and scheduling a date/time to sign a new contract. Highly recommend working with this storage location and her! read more

save yourself the stress and trouble! first things first my unit was not available when I arrived with my U-Haul and there was no staff there...I moved my things into a vacant unit and when I came back to let them know they did work with me but there was rarely any one on site. one day I came to check on my things and it was fly infested in one of the hallways like a scary movie!!! I'm sure something was dead in one of the units the smell was like death!! fast forward to a few months later I come to check on my things and there are rat droppings on everything!! they got into the plastic covers on my furniture....my sectional, mattresses, box springs are all ruined and they are going up in the rent! I'll be out by next month...Ill probly throw most of my things in the trash...I don't play about rats and things of that sort on my damn furniture read more

READ BEFORE RENTING AT PUBLIC STORAGE 3692 CLAIRMONT RD. Main entrace door is BROKEN - no moving in ground floor! Instead, almost all units require a steep climb up a very narrow set up 15+ stairs. Moving anything become difficult and triple the time and effort. Aside from these access issues, the on-site manager, Danielle, who at first encounter seemed to be professional and nice, became rude and dismissive. Quite simply, after signing the rental agreement, there was little to no service after the sale. After signing the contract, I tried setting up online payments and getting the support needed to make re-occurring payments online. These were met with continued disregard and disrespectful attitudes from Danielle. After Danielle's disrespect, I asked to speak to the owner. This took repeated phone calls, missed appointments with the owner, and general disregard by the owner. We finally met, after three missed appointments and was made to feel as though I was an inconvenience. Being late, cancelling appointments last minute, and not showing up at all is no way to run a business. Pedestrian gate is permanently locked, thus every time you're inside the gate and need to get back to your car or visit the office, you have to exit the property via gated entrance, then go through a traffic light, then re-enter the property to get to your car/main office. Plan on doing this multiple times - all because the pedestrian gate is chain- locked. Why would the property management make it difficult to access the office once you're on-site in your unit? Online payment portal is unnecessarily time-consuming, tedious, and very much not user friendly. Its kind of slick how this Public Storage has everyone write a review BEFORE they actually have been in contract. If you have the misfortune of being swayed by their offers, beware... read more

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I moved in 12/19/21 and utilized the $1 for the first month advertisement special. I paid however $20 for a lock, and another $20 for some kind of administrative fee, so it really wasn't $1. It was more like $48 total for the first month. However, today (1/2/2022) - about two weeks after having my items in place- I received a call from a very rude staff worker who without my authorization attempted automatically debit my account and told me my January bill is due and I need to avoid late penalties and pay now. One, who authorized a debit 3 weeks before the due date, two; how is my bill due on 1/2? a month would be 1/19- finally- what late penalties? Do not recommend read more

This is the WORST storage facility I have EVER encountered! I put my things in there due to having to relocate due to the CoVid-19 pandemic. I left my items in there for 7 months while I went back home to NJ, and had to come down a few days ago (November 13th) to film so I needed some items from my storage. I got there only to discover that I forgot my key back in NJ, so I would need to break the lock to get in the unit. The girl at the front desk was ZERO help. During the initial 20 minutes of trying to break the block, I heard the sounds of something in my unit scurrying around, so I began to panic and I ran up to the front desk to tell the employee that I heard a mouse or something similar in my unit. She says "Oh it's just a squirrel, it had a baby... we saw it." as if that was ok! She didn't file a report or call pest control or even seem like she planned to do anything about it! I ended up staying there for 4.5 hours fighting with that lock and was unsuccessful getting it off. I went back the 2nd day after that and finally got the lock off only to discover that many of my items have mold on them, there are rodent droppings on my stuff and the insulation from above the unit had been torn apart by the rodent and was ALL over my stuff! I was livid and I left a message on their voicemail after hours about my discovery. When the same girl called back who was at the desk, reiterated what I found in my unit and asked if they planned to do anything about the issue, she told me that she couldn't discuss it with me because I didn't have THEIR insurance (though I do have other insurance). I am paying THEM to store MY items there and they can't discuss anything with me?! And to make matters worse they increased my rent by $20 about 2 months ago! I have to pay MORE to have my things ruined?! These people are the worst! She repeatedly says you can transfer to another unit or vacate the space as if that would remedy the issues I already have with my things being ruined! She was very dismissive. Then I inquired about why my things would have molded because the facility is supposed to be climate-controlled (It's LITERALLY on their website) she says "Oh your unit isn't climate controlled, it says it on your unit information", but it DOES NOT state that anywhere on my account online. And THEN as an additional slap in the face, she tries to upsell me storage items to "protect my belongings". So I pay you each month to store my items and they get ruined and I express that to you, and you do absolutely nothing and act as if I'm bothering you when I'm expressing my irritation with my items being ruined, but you think that I am going to buy things from you to supposedly protect my things??? NEWSFLASH! THEY ARE ALREADY RUINED AND I DON'T EVEN WANT TO PAY THE RENT TO YOU ANYMORE, WHY WOULD I BUY ANYTHING FROM YOU?! They are liars and scammers in my opinion, and they need to be closed down for good! They are taking hundreds of dollars from people each month and not taking precautions to make sure people's items are not ruined under their care. I have never had such terrible service in my life and have never had such a terrible experience at a storage facility ever! I came just to retrieve a few items from my storage and put a few items in there, but now I have to file a claim with my insurance and possibly move my things out with NO help and no where to take them, because this was not planned for and I'm still not back in the area! They should have some accountability in what happens to people's things, maybe they'll actually take precautions to ensure these sorts of things don't happen! They have no responsibility, so they don't clean, they don't call pest control to get rid of the "squirrels", they don't have a real ceiling above the storage units, they have this dated insulation for ceilings that is apparently easily shredded by pests. And they lie about the units being climate controlled. Now I have to prolong my trip because I have to decide where everything is going to go. I don't believe all of these great reviews are real because there is NO way that other people have not had these experiences with terrible service and the disastrous storage conditions. DO NOT store your items here if you care about them, they will not come back the same! read more

Public Storage - Self Storage Near Me - Atlanta, Georgia

Seriously bad costumer service. There is no one ever in the office, not even respond the calls for when is needed,, no security inside due to no cameras. Not good at all read more

This storage is by far the worst one I have experienced. I wouldn't suggest anyone to go here. It reaps off cigarette smoke. I never wrote reviews but this one is definitely needed. The customer service reps were very nasty via the phone and how ironic the most nastiest of them all was the supervisor. If I could drive to corporate office I literally would with no regrets. I have been waiting on a refund for over 7 days and each time I call it's a excuse !!!! DO NOT RENT FROM THIS FACILITY !!! It needs to be shut down... read more

BEWARE! RAT infested and NO climate control. I had my most precious possessions in this location for 8 YEARS. Up until last year, December 2021 all was well. I went to my unit this past June 2022 and all was lost to rat feces, urine, and mold. What happened???? Change of management, for one... and NO apologies or F's given by revolving staff since then. I was simply advised to file a claim. My deceased mother's photos and most cherished items are a total loss, not to mention the 8 years of RENT I paid. A total waste. I am heartbroken and devastated. NO monetary value could be placed on those things... and they tell me to file a claim without any sort of apology or remorse. BTW insurance filing is the longest grueling process that won't even compensate you for a fraction of my loss. Ill have to get a Lawyer. Worst experience ever. RUN from this place!!!! read more

My experience with Public Storage has been nothing short of a disaster. I honestly would give it ZERO stars but I have to give it 1. I set up a "e-rental" to ensure a smooth transition and it still was a hassle. When I arrived, there was no one in front office -- only a note directing you to go to another location. The code that I was given to access the building didn't work; so I had to call and have them reset my password that I hadn't even used yet. Once I made it in and to my unit; there was already a padlock on it as if it was already in use. I had to call back again, and get in contact with someone about getting the lock taken off. I was promised on two separate occasions that someone "would be there in 15 minutes.." After waiting for TWO HOURS, I left and gave up for the day. I was given the District Manager's number which was completely off & i'm still waiting on a reply to my voicemail. All in all a pretty terrible experience. Not to mention the lock I paid for that I never got. read more

I put my furniture in the Public storage on Clairmont Road Tuesday. Today I go to get something out and there is a coach roach in my basket.I despise roaches and I had No roaches whatsoever in my house or my furniture. This has given me a very bad opinion of this storag unit and it's cleanliness. I am going to have to buy some bug spray and spray my storage unit down because I don't want any bugs coming to my new house. read more

I was told over the phone the first payment would be $1 when I arrived to Public Storage but that wasn't ture!

I'm in need of storage and the advertisement says 1st month $1. However when it is time to purchase the unit the month of rent for the 5x5 is the same $32 that is cost normally a month. I am disappointed in the misconception. The total to move in is $92 for the small space that you see the big sign stating $1 moves you in. I am unfortunately in a desperate situation and had to go through with the contract. However I will not do business with a company that advertise one thing and charges another. Public Storage please try to be less deceiving with your customers. Be stand up and say NO $1 is no where near your first months rent! read more

If you are looking for fast service, detailed information for your storage lease, and 1st month rent $1 then go see Cheryl P. at Clairmont Public Storage. She is fast and efficient and knows her stuff. She had an answer for everything even when I asked her about her having a boyfriend she replied, "His name is Public Storage!" The space is a good space as well. It's clean and well maintained. Bobby B. read more

We had a stellar experience with this Public Storage location and would definitely use it again, though we would probably go with a unit inside instead of outside. Pro Tip: if you have an outdoor unit, make sure you say YES when they offer you that little moisture cup thingy. Cough cough make the investment cheap people! #yourewelcome Anyway, I feel very badly but I can't remember the name of the woman (psst Cheryl, is it you?) who helped us through the process. We literally had to get our stuff there in a matter of hours after we called, so she was super helpful and patient with us. In addition, we got a great deal on our unit and paid a nominal fee, since we only needed our stuff to be there for less than a month. Great experience. Rock on, Public Storage Clairmont! read more

Great service from Sherry & Cheryl... Fast & helpful... Helped me make my move even easier... read more

Public Storage - Clean - Self Storage Near Me - Atlanta, Georgia

I made my reservation today with Cheryl. She was wonderful to work with. She took me on a tour of the property, showed me my unit, and went over the paper work. The facility was neat and clean and I feel very comfortable storing my items at this property. read more

I'm so glad to be moved out of this place. They have six rollup doors with regular doors on either side, but they're all locked except for the one door next to the office. Of course my unit was in the very back corner, and they started locking the door closest to it because people were leaving their trash there. Guess what? People are still leaving their trash there. Put a trash receptacle there instead of punishing all of your other customers. Moving in an out is a pain in the neck, especially when there's only one cart and it won't roll straight, so you keep banging the walls. read more

This place is HORRIBLE! I stored my furniture here for 13 months and went to move it out a couple weeks ago and everything was covered in MOLD!! I had every item wrapped in plastic and mold still happened to grow all over all of my stuff! Even items that were in plastic tupperware boxes were completely ruined! To make matters worse, the manager and regional manager completely could care less and were not the least bit apologetic. The regional manager even started giving my mother attitude! This place is a disgrace. I had to throw all my furniture and a bunch of other items away. I spent about $1500 over the past 13 months only to have all of my belongings completely destroyed. If you value your belongings, do not store them here. I will most definitely be contacting the health department. read more

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Cheryl was incredibly helpful, sweet, and crazily skilled with multitasking. The location is super convenient, and since we've been there we've had absolutely no problems or issues. It's clean and safe -- not much more we could ask for! read more

Good place to use for storage. Good place to do business with also good customer service and very friendly.

I have had my things stored in this location for about six years and I would have given it 5 stars over that time period. However, I just received a notice that the location would no longer be climate-controlled - no explanation and incredibly inconvenient. I am extremely unhappy that I had to move my things from here as I had specifically looked for a location originally with climate control, given that this is Atlanta and it is just about to be summertime. However, when I moved out, Edget was a great help and very friendly. It's just unfortunate that the location itself has decided to go without AC right before summer. read more

Awesome storage site. Excellent customer service. The site is extremely clean and well kept. The staff is very helpful. I would highly recommend this site. I've been with them for a year, have not experienced any issues. read more

These people are charging me $268/month for a unit that they rent to new customers for $90/month. They refuse to lower my rate unless I go through the charade of moving my stuff to another unit. They hook new customers with a low price, and then jack the rates through the roof, betting that you aren't willing to go through all the hassle of moving your stuff. Their scam may not be illegal, but it damn well should be. If you give these guys your business, you will be sorry! read more

I can not believe it is legal for this place to say the are climate controlled. Everything I had stored in this dump is covered in mold. Every single box has nests of roaches. I have had to trow away boxes of cherished pictures because they were stuck together from humidity and mold. If you are storing ANYTHING besides scrape metal hear...you will be sorry. THE absolute worse place I have ever used. The customer service is horrible!!! read more

My experience today with Chenge was awesome. She was extremely helpful and knowledgeable abt the process and pwas a delight to work with. I made my reservations online late last night and as soon as the store opened I got a call conforming my order and was asked to come in to complete the paperwork. I had no questions being that all info was up front and clear. I would recommend this facility to anyone needing climate controlled storage facility. read more

This is the WORST public storage facility. DO NOT USE THIS FACILITY. It is mismanaged, no one ever answers the phone, and the onsite manager is USELESS. I chose this facility because it is climate controlled. As of April 2014 the management decided to make the facility a non-climate controlled facility thus now putting me in the position of having to go through the hassle and expense to move my valuables to another location. And, they have the nerve to only reduce the fee by 10% so I am still paying over $100 for a small space. Matt Ernest, the district manager, signed the letter advising of the change and didn't even have the courtesy to include a phone number or email address where he could be reached. The only phone number was that of the actual facility, where no one ever answers the phone (see above mention that onsite manager is completely useless.) In sum, I am completely disgusted by Public Storage in general, the onsite management of this facility, as well as the district manager Matt Ernest. They should all be fired. Please, if you are in need of storage, take your business elsewhere. read more

Storage looks a little old but the front desk lady was very helpful.

The manager really made the experience as painless as possible and gave great customer service. I really appreciated that it was quick and that they had what I needed. As with any business, beware of hidden fees, but the manager was upfront and detailed about every cost. read more

Cheryl was super knowledgeable about the units and her business. She takes a lot of pride in her work and her customer service skills were what every person in the work place should strive for. Cheryl was super friendly, answered all of our questions, and proactively provided us with all of the information we needed to make an informed decision and get set up with a unit in record time. read more