Everything is ok with the unit and the property. Well managed. But you need to know that they…read morewill constantly raise your rate. My rate went up 100% over one year. Started with about $50 and now they want $100. Not good business. My rating is basically due to their rent increases every few months.

I started rent at 118 plus insurance. Not even been there a whole year yet and they expect me to…read morepay 253 a month. And said it was market value and rate increases are inevitable. I get that I do. But going from 118 to 253 in less than a year is quite ridiculous and way over priced. And the same unit I have they are advertising at 125 a month. Please don't go to public storage for anything longer than five months. Every 5 months they will increase rent 70 more dollars.

If I could give zero...I just paid $560 for a washer and dryer and neither work properly. "Sammy"…read morerefuses to take them back in order to refund me. Then blocked me.

I have rented a second unit. I am impressed with the…read moremanager, Derrick. He has been extremely helpful with my storage needs at this facility. I highly recommend renting a unit here.

Excellent customer service from Marilyn and Debra. I needed a storage unit and had some concerns…read moreconsidering temperature to protect our belongings. They were very informative and great to work with. This place is very well maintained and secure. I will recommend this place to others for their storage needs as well.

This extra space is amazing the experience I had was wonderful Deborah is amazing wonderful person…read moreI love this store will tell everyone I know about this store to come rent from

Mrs. Deb is always great help and friendly. Her and the team she was in the process of training…read morereally helped me out today. I never have anything negative to say about my experience.

they were a real great help with assisting my lady, and I was throughly impressed. keep up the…read moregood work

Great place to store your classic vehicle. The place is very clean and well maintained. The staff…read moreare very friendly and always have a smile.

Easy, trustworthy, professional and affordable vehicle storage!…read more This place is owned, and run, by car enthousiasts.. and it shows. It has all the security and safety you could want and need- all in a beautiful, brand new setting! We store my baby here during the months he cannot be driven, which is a little sad, but at least he is in good company! Plenty of other Corvettes- young and old, Camaros, Mustangs, exotics and the odd but supercool occasional car like a VW Thing (neeeed!!). It really is like walking in a showroom filled with beautiful cars. The facility has an indoor complimentary car wash bay, snacks and refreshments, and the sweetest car themed game room- ever! A Mustang pooltable, pinball machines, a race simulator.. honestly, it is fun, here! During the summer they do car shows/ get togethers outside, too.

Phone calls aren't answered, phone calls aren't returned, updates of things happening with your…read moreunit aren't communicated. Prices aren't fully disclosed, elevator does not work properly (press button to go to 2nd floor the elevator does not react until 40-50 seconds no matter what you do). Be careful about fees - add ons (lock rental, contents insurance). You can provide your own lock but be sure it will adequately secure the locker (might need an add on red latch which they will provide). Corporate customer service doesn't return calls or follow up.

I met Karen this summer (Aug, 2025) at the Public Storage location on 2101 N. Haggerty Rd in…read moreCanton, MI. We had leased two units a few years back when we moved from a house to a condo. She was instrumental in helping us resolve a problem with one unit and navigating the move from two units to one. She answered all our questions, gave us options, and made sure all the paperwork was in order when we eventually closed both units. Karen provided exceptional customer service, even responding to texts outside of normal business hours, which was greatly appreciated. She is definitely a "problem solver" at Public Storage. Thank You Karen!

Their move-in and move-out process was easy, however when I moved out, the majority of my…read morebelongings had mold on them despite being in a "climate controlled" unit for only three months. They let the temperature reach 80 degrees in the summer and do not control for humidity. Local management acknowledged that it felt warm in the climate controlled area, but regional management was completely unwilling to accept any responsibility or remedy the situation in the future, so beware.

Horrible location. I've rented at about 4 different cubesmart locations but never experienced the…read morerudeness and lack of customer service these employees have. I rented a 5x10 online when I got to the location they upgraded me to a 10x15 because they did not have the unit I requested. The store now informed me that my rent would be raised from $95 to $146 I informed the store I did not need that big of a unit and could they please transfer me to a smaller unit for my same rate. They are refusing to transfer me to a smaller unit. And I'm stuck with a $146 bill I never agreed to

I understand if an office isn't staffed full-time (this one is almost never staffed), but the…read morebiggest problem is that the idea of customer service is sort of lost on them entirely. Never mind not being able to find a human being on site, it's more a matter of not being able to leave a message for a human being, nor get a reply to an e-mail, nor actually reach a human being on a cell phone or land line. This is especially frustrating, as I am sure you can imagine, dear reader, when their payment system isn't working and they're trying to charge you late fees. Also irksome is the fact that they inexplicably upped my rent by about $25 for no reason (again, couldn't find someone to explain). Or when my card to swipe in/out doesn't work. The list goes on.

went to the storage office in Ypsilanti on Washtenaw to fill out my paper work and had no problem…read more I knew where the Main Office was, got there and had no problem with the sign in. went to the site where my storage space was and couldn't get access with my key card(24/7). .I called and the guy and he said he could see me on monitor and let me in to facility,he said to look around and he would fix my Key card, about 5 minutes later called to ensure the spot would work for me and assured me my Key card would now work. I under some frustrations if the Main U-Haul Corp doesn't tell you need to go to the main office when you call the 800#. Remember Corps are stupid and no accountability. but Erick did a great JOB!

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!