Undercover storage is family owned and operated .clean well maintained facility .with modern…read moresecurity .each unit is alarmed with private codes .some units are heated 24 hour access. Vehicle storage available.

Very helpful and nice people. Secure and easy access. Great prices and nice facility. Their newly…read moreexpanded lot has plenty of room to accommodate my large trailer. Thanks Mike !!

Just purchased a unit here. Facilities are awesome. Asked the front desk on 9/17/2020 at noon to…read morebreak a hundred to tip the movers and the lady said sorry, no change. Ok, so customer service sucked this day. Hard to believe they don't have cash available to change a hundred.

I rented a storage locker during a basement renovation. Being able to load/unload inside is a huge…read moreplus. Very helpful that you can borrow their truck for move in too. And, the keep ice cream sandwiches in the lobby so my helpers are always happy to carry a load.

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

I had to move due to work related issues and had to find a storage facility that was large enough…read moreto hold all of my furniture but not super expensive. I met with Julie the store manager and she took care of everything I needed from recommending the correct size and also giving me the best price. I would highly recommend this storage facility for it's cleaniness, space and wonderful staff!! Secured Self Storage of Dearborn Heights gets my vote!!

I got a small unit & didn't have any issues, damage , theft etc .. what I am concerned with is…read morethat anyone can just follow another car in without punching in any code.. the gate is slow to close..I only used it for 4 months & it averaged $ 40 per month..

There are so many options for storage rental but this is the only place out of 7 businesses that I…read morecalled, that had a live person answer and she was so helpful. What a relief.

I loved storing my schtuff here as much as to be expected. Put it in, close the door, fuhgetaboutit…read moreuntil you actually need it and put that cycle on repeat. What made the whole experience pleasant however was the manager of the facility, Teri. She is very friendly, professional, accommodating and she makes this place an overall stellar mini storage facility. They sell packaging supplies like boxes and tape, locks for your unit and Uhaul rental vans/boxtrucks are available for rent. There is a coded gate for entry and Teri lives on the premises which adds an additional sense of security.

Friendly and knowledgeable staff, especially Kandace who went above and beyond for me. Easy check…read morein process, clean facility.

Staff was excellent. Move-In process was easy and the unit was clean and easily accessible.read more

I love this place it always clean. The staff is very helpful they listen to your needs they will…read morenot put you in a bigger unit unless you need it. Sue at this place is awesome , she the kind of person that just make your day go so much better give this company a chance to serve you you'll be impressed You won't want to go back to your old storage unit.

I have used them for a year, last couple of months been an issue with being able to submit a…read morepayment online. It's tough when you're always on time and there's all of a sudden a system issue. I hope they fix it because I am getting late fees and a person that works can't always go to the place or call before they close

Despite what the property manager for the Oak Park location may think, it is not proper etiquette…read morein customer service or otherwise to lecture a customer. Over the course of these last 3 months in having to interact with the property manager over the telephone to be told that I as a customer was rude to staff which was not true as there are cameras on the premises which may or may not record sound and to see and continue to pay for storage at this establishment despite being cut off in verbal conversation or flat out LIED to or about is beyond what any normal customer would tolerate. The fact that I had to have someone else call after the manager left for information that she should have released do that business could be completed in a decent fashion is far beyond what it means to be CUSTOMER SERVICE ORIENTED LET ALONE PROFESSIONAL OR FRIENDLY. A previous opinion of a situation or even a customer should.....

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.