There are so many options for storage rental but this is the only place out of 7 businesses that I…read morecalled, that had a live person answer and she was so helpful. What a relief.

I loved storing my schtuff here as much as to be expected. Put it in, close the door, fuhgetaboutit…read moreuntil you actually need it and put that cycle on repeat. What made the whole experience pleasant however was the manager of the facility, Teri. She is very friendly, professional, accommodating and she makes this place an overall stellar mini storage facility. They sell packaging supplies like boxes and tape, locks for your unit and Uhaul rental vans/boxtrucks are available for rent. There is a coded gate for entry and Teri lives on the premises which adds an additional sense of security.

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

We had Alejandro, Hector, Ben, and Rodrigo help us move this week and they were amazing! They were…read morecourteous, professional, careful, and a ton of fun to be around for 7 hours. Would highly recommend the company and that group specifically!

We have moved several times including cross country and within town and Handle with Care had the…read morebest movers that we have ever had. This is the ONLY move we have had where the movers haven't damaged/scratched something. They sent a 3-person team (Andy, Yeri, and Dan) for $189 per hour. They arrived at 8:45 and left our new place at 1:45 moving 3 bedrooms, study, and basement. They wrapped all of the furniture in pads and plastic wrap before they loaded. At our new place, they placed furniture where we wanted. The new place has hardwood floors and they removed metal feet from our furniture and replaced them with felt pads that I already had. Andy even offered to do a simple repair (they didn't do the damage) on an old piece of furniture. We were amazed that they could carry two things easily and go up and down the stairs without banging into the walls. When their hands were empty they ran up and down the stairs. When they left, my husband and I looked at each other and said, "wow! They were amazing!"

I highly recommend U Lock It Self Storage. The staff are fantastic and easy to communicate with…read more They send you polite reminders that the payment is due soon, which helps a lot! The place is clean and well kept. They even offer wood pallets to put your stuff on, if you wanted. You have 24/7 access to your unit, which is great for me. They are less expensive than surrounding facilities.

I had my landscaping trailer broken in over the winter. They told me that they had cameras when I…read moresigned the contract. Come to find out they don't. I will never use this place again.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Excellent storage facility! Offering large and smaller units at affordable prices. Safe and…read moreorganized. Staff are great. Highly recommend for your storage needs!

Great service, overall. They walked me through the lease understandably, gave me a TON of options…read morefor payment, and made sure I was 100% confident before I walked out. The unit itself is great. There's a light bulb in my unit, which I love! I've stored before at other places, and it was just pitch-black inside the units. Also, I LOVE the 24-hour kiosk. I sometimes work erratic hours, and they cater to my needs. They've keep the whole process simple and easy.

Highly recommend Metro Storage on Van Born Rd. in Taylor…read more Joe and Tony and their staff were always pleasant to deal with and very accommodating. The units and grounds are kept very clean and secure. I would definitely recommend them and use them again.

The best!! I could not be any more impressed and grateful for the services I found with Metro…read moreStorage and the assistance of Tony. After an exhausting move, my movers showed up the day I was in labor with a new baby! I was frustrated and annoyed with the movers to say the least. Tony from Metro Storage literally saved the day. The personal service, the speedy communication time, and the excellent support Tony provided was beyond appreciated. I would HIGHLY recommend using this storage company. I needed a ground floor unit and there were many options for sizes and time availability. There are lots of impersonal options for storage, but my experience with Tony was so positive I would trust them with anything! We have been very happy with the safety and quality of the location and facility. I'm so grateful for the superb experience. My review is for the Metro Storage of Oak Park (same company)

I like storing my RV here at Bills Trailer Storage, I have used them in the past and the owner…read moretreats you right and I have not had any problems at all. I just recently went and rented a spot there this month again for my 33 ft RV. I was able to get a pull threw for it but it really doesn't matter if its a back-in or pull through for me In order to get you a spot where you need first and last months rent and pay for 1 month, say if you just want 1-month rent @ $50 you need to bring $150, I'm sure he does this cause people have burned him in rent and I would too or you can pay for 1 year and get 1 or 2 months free. Thank You, Rick! Signed, Tony Gonzalez