BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same name. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG. read more
