I highly recommend U Lock It Self Storage. The staff are fantastic and easy to communicate with…read more They send you polite reminders that the payment is due soon, which helps a lot! The place is clean and well kept. They even offer wood pallets to put your stuff on, if you wanted. You have 24/7 access to your unit, which is great for me. They are less expensive than surrounding facilities.

I had my landscaping trailer broken in over the winter. They told me that they had cameras when I…read moresigned the contract. Come to find out they don't. I will never use this place again.

Great service when needed in a pinch when moving my grandparents things from their home. Needed a…read moreshort term storage unit for a few months. Kathleen was great to work with. When an issue arised she was quick to call and notify me and it was rectified immediately.

BEWARE-initially a nice & friendly place but the tables turned with my mother and I having the same…read morename. We each had different units and rented at different times. The staff became confused with our similar names so they changed our names for their own convenience and without notifying us. This all came to be with my mother passing away and the storage facility started doing unscrupulous business tactics, they created their own mess and refused to correct it. They admitted their errors and provided me with their own documentation to review. Interesting, they are so confused with their own billing mishandling they can't even explain to me what they did-I had to go through their own documents to comprehend their level of incompetence, which is shocking to say the least. They changed customers names, even though they have our driver's license on record, for their own convenience in order to distinguish us. They were paid for their storage unit. Payment is not the issue but their INTERNAL BILLING PRACTICE. They admitted they were confused themselves and left our accounts a mess and have REFUSED TO CORRECT the paid receipts to reflect the proper name of the customer occupying the storage unit. They changed the customer addresses resulting in the wrong customer address on the receipts, charged my card without my authorization to pay on another's persons storage unit and only refunded my card when I received a notification of an unauthorized charge. They assigned legal liability responsibility of the unit because they said someone needs to be held responsible for the unit, although they had a contact for the person responsible for the account and who obviously clean out the unit. I was merely the emergency contact only on the storage unit-I didn't know you could be held legally responsible for something if you're merely an emergency contact person. They sent someone else's receipts to my email address and put my address on the receipt-all reflecting an incorrect name, the name they elected to change/reflect. Many attempts have been made to sit down with them in a reasonable manner to review their own records and they have refused. They manually change documents and falsified records to reflect their own narrative. Now I see how people get wrongfully accused of a crime because I am-it was not my unit and never was my unit. I held my own unit, paid for my own unit and left my unit and took my belongings to another facility where they weren't so scattered and they don't change people names because they have the same name. You have incompetent people who change the course of an account and because they knowingly made the changes refuse to admit their own wrong doing to correct their mistake. All I asked was for them to correct their manually produced receipts 3 of them to reflect the correct name of the person occupying the storage unit, correct the address on the receipts because it is a wrong address and explain their error. But, no! So I am forced to share their level of incompetence and caution you in renting from them. I reported them to the BBB and they refused to respond-because they know they are WRONG.

Have used them for 6 years - great support staff on site and very responsive to the needs of the…read morepeople storing things there - been really happy with their operation and also have rented on occasion trucks from them for moving.

Love this storage unit!!! Great service and love the employees. I was in one of the climate…read morecontrolled units and it kept my belongings in excellent condition!

The customer service here is outstanding. I needed emergency assistance for a previous customer…read morehere, and Candy was nothing short of wonderful. Very friendly and personable, she resolved out problem quickly. She didn't even have to help us, but went out of her way because that is the type of person she is, and the type of business she runs. Although I didn't rent from her, I hear the storage facilities are also very clean, well cared for, and climate controlled. Would recommend this place highly, and without reservation.

Outstanding customer service! Rob and Candy went out of…read moretheir way to accommodate my storage needs. Units are very clean and great security too. Truck rental was excellent also!

Highly recommend Metro Storage on Van Born Rd. in Taylor…read more Joe and Tony and their staff were always pleasant to deal with and very accommodating. The units and grounds are kept very clean and secure. I would definitely recommend them and use them again.

Great people. Clean and convenient location with Truck rental available. Also offering other…read moreservices like shipping. Competitive pricing.

Very courteous and helpful, they gave me all the options of what would be better for me in order to…read moresave money and get the most out of my space.

Had to rent a van for moving my daughters to their new place and this was a nice close option if…read moreyou live in or near Dearborn. First the positives. The van was newer, clean, tires new, it had about half a tank of gas, and the place was close. Now for the possible improvements for this location and U-Haul. I had to rent through the U- Haul app because there is no employee working that location on a Saturday. The app was fairly easy to use and managed but it puts all of the work on the customer. First, we did have a little issue getting the key out of the lock box because of the way it was placed and the door would not open properly (lucky my wife was with me and she was able to get it out with her small hands). Next, you have to take pictures of the entire vehicle to make sure that there are no issues or damages which took us about an extra 15 minutes to complete and go over the vehicle. One other thing that you need to be aware of is cost. U-Haul tacks on some other fees like the "environmental fee" that basically you pay to help keep their fleet of vehicles more efficient, and a recovery fee for whatever reason. This I believe is so that they can keep their advertised rental cost low. I do believe that U-Haul should actually offer a discount for those people who do this total rental process through the app because the customer is truly doing all the work. Lastly, I cannot comment on the location itself in terms of employees or the store itself because as I mentioned earlier the location was closed and no employees were present.

I like storing my RV here at Bills Trailer Storage, I have used them in the past and the owner…read moretreats you right and I have not had any problems at all. I just recently went and rented a spot there this month again for my 33 ft RV. I was able to get a pull threw for it but it really doesn't matter if its a back-in or pull through for me In order to get you a spot where you need first and last months rent and pay for 1 month, say if you just want 1-month rent @ $50 you need to bring $150, I'm sure he does this cause people have burned him in rent and I would too or you can pay for 1 year and get 1 or 2 months free. Thank You, Rick! Signed, Tony Gonzalez