Great place they will not steer u wrong love them guys dis Kyle been dealing with them good ppl for…read moreyears

Very good car wash for a great price around. My car came out so clean and they put in the extra…read morework to get all the dirt off before my car went through.

Service is excellent! Value is wonderful. Everyone is very helpful and polite. Cars come out…read moregleaming!

Even if the line is long, it moves right along. Polite folks with a good attitude. Always great…read morecleaning (inside and out) for a low price. Love the towel dry at the end.

It was really easy to use and it's actually really fun to do haha. My sunroof is broken and i don't…read morewant to take the chance of water getting in my car so i love going here and cleaning out my car

From the owner: Accepting new customers today!read more

My wife and I have been loyal customers of this location since the grand opening. We only use the…read moreservice during the winter to keep de-icing salt off our vehicles, so we subscribe to the monthly plan--$24.99 for unlimited washes. Recently, I noticed some unusual charges in my bank account. After looking into it, I discovered that my wife's car was being charged $16 for every single wash, instead of the monthly rate we originally signed up for. When I checked the app on her phone, I saw there is now a feature that allows individual wash purchases. Somehow, her account was switched to that option without our knowledge. I contacted the corporate office and explained the situation, but they claimed they could do nothing and told me to contact the specific location. When I called the location, I spoke with a very smug representative who insisted that they "always explain" that individual wash purchases incur per-wash charges. I explained that no one had spoken to either of us--we signed up through the app and never interacted with staff at the location. For context, their top-tier unlimited wash plan is $34.95 a month, allowing daily washes. Yet in just five weeks, they charged my account $96 for individual washes. I proposed a simple, reasonable solution: keep the $34.95 monthly fee for two months and refund the difference. They refused outright. This was not an accident, and their policy claims they thoroughly explain charges--something that did not happen. Despite seeing two years of consistent monthly subscription use from both my wife and me, they chose to prioritize an extra $25 instead of retaining loyal customers. I told them they could enjoy the $96 because we will never spend another penny at this or any Tommy's Car Wash location. There are dozens of monthly car wash options across Metro Detroit, and I strongly recommend avoiding this company. They clearly do not care about their customers. It's disheartening that customer service has fallen this far. Even when presented with clear evidence of unusual charges completely outside our normal usage pattern, they were more concerned with squeezing a few extra dollars than doing the right thing. Absolutely incredible--and profoundly unprofessional. I only wish there was an option to give zero stars. But as you can see from their star rating, I am not the only person that has had an issue with this location and the way that they treat their customers.

Ripped paint off my truck, broke my mirror and one of the brush rollers slammed into my bedside…read morehard enough to dent it all in the same wash

I have a monthly membership at Downriver Car Wash and have been faithfully going there for a while…read morenow. Yesterday did not disappoint when Kevin helped with detailing on my H3 so I could enter her in a local car show! I have an appt. next week for a clay rub and wax to protect the finish before another hard Michigan winter. These guys are great, check it out. They prep the vehicle BEFORE it goes through the automatic wash and it comes out clean every time. Many car washes won't touch my H3 with a 10 foot pole and that's fine with me. My oversized tires fit in their newly updated track system no problem! I have no worries when I'm going through the wash! Check out their detail services, monthly memberships, and state of the art car wash equipment! The free vacuum area has spray cleaners and towels you can use to finish up the job! They are here to help and they truly live up to that claim!

My car got scratched so bad today. I know these places never do anything about that, but just a…read morewarning. It's a black 2024, literally need paint correction now

Isn't it kind of funny how the owner never responds It is almost Impossible to reach them on the…read morephone It goes right to a voicemail that is full I'm tired of being sprayed in the face when I have my window down to tip them the gentleman in the dark hair who usually works on the driver side is very rude and would not take my antenna off he said I need to take it off by myself it's loose and you can take it off by hand and it's not even done by him it's done by the kid on the other side so I quit leaving a tip and I'm and I'm tired of my car coming out soaking wet with soap still on it at the end of July I am canceling my membership there this is totally unacceptable and the owner never responds or doesn't answer the phone because of voicemail is always full probably from complaints I would leave a zero star review if I could

Very poor customer service. Poor response time and do not answer phone calls. Worker did not know…read morehow to cancel my subscription.

2nd time i come thinkin it'll get better. Till this day the front of my car, my side mirrors the…read moreback with dust. The worst car wash

I've been complaining about the tunnels in this car wash for months. The brushes are not turning…read more They've been having hydraulic issues for months the brushes just drag along side of your vehicle. It never comes out clean. The boys are working hard, trying to wipe dirt off your car, which is scratching your paint because the owner refuses to either shut it down or repair it.

Lone lines during the winters and Wednesdays suck. But overall the are the best car wash in town…read more Plus you can get a quick lane pass. It's not a bad deal. I like to keep my car clean. Put away your shopping carts at stores people and don't bang your doors into mine.

Not worth it. Your…read morecar gets ripped through at about 20 mph and therefore it doesn't get a good wash. Did the $8 wash and my car had spots everywhere showing not enough rinsing or crap soap. These guys are just concerned about speeding as many cars through as possible. Still looking for a good car wash near Dearborn.

Great service for a good price. I especially appreciate a free vacuum afterwards…read more Excellent car wash!

Tried cancelling my service in Sept 2024 via the one and only method available - email. I have then…read moresent two follow up emails and have been charged each month since then with no responses. When you visit the site the employees tell you they have no access to the system to make changes and can't contact anyone who can. You can't get in touch with anyone via phone. If anyone else has this problem reach out and we'll build a class action if needed. At this rate I'll be charged for the rest of my life. Action will be taken if they don't contact me back.

very good service form Amerigas.....always polite and on time, I get a quick response if there are…read moreany issues and if there is a problem, they are right there to correct it!