I met Karen this summer (Aug, 2025) at the Public Storage location on 2101 N. Haggerty Rd in…read moreCanton, MI. We had leased two units a few years back when we moved from a house to a condo. She was instrumental in helping us resolve a problem with one unit and navigating the move from two units to one. She answered all our questions, gave us options, and made sure all the paperwork was in order when we eventually closed both units. Karen provided exceptional customer service, even responding to texts outside of normal business hours, which was greatly appreciated. She is definitely a "problem solver" at Public Storage. Thank You Karen!

Phone calls aren't answered, phone calls aren't returned, updates of things happening with your…read moreunit aren't communicated. Prices aren't fully disclosed, elevator does not work properly (press button to go to 2nd floor the elevator does not react until 40-50 seconds no matter what you do). Be careful about fees - add ons (lock rental, contents insurance). You can provide your own lock but be sure it will adequately secure the locker (might need an add on red latch which they will provide). Corporate customer service doesn't return calls or follow up.

If I could give zero...I just paid $560 for a washer and dryer and neither work properly. "Sammy"…read morerefuses to take them back in order to refund me. Then blocked me.

I have rented a second unit. I am impressed with the…read moremanager, Derrick. He has been extremely helpful with my storage needs at this facility. I highly recommend renting a unit here.

Michelle manages the National Storage facility on Joy Rd. in Canton, MI. She is professional,…read morehelpful, courteous, and provides excellent customer service. My experience with Michelle is always positive. A+ for Michelle!

Mrs. Deb is always great help and friendly. Her and the team she was in the process of training…read morereally helped me out today. I never have anything negative to say about my experience.

they were a real great help with assisting my lady, and I was throughly impressed. keep up the…read moregood work

Good customer service once you get ahold of someone onsite. Very friendly & easy communication.read more

Elevators not working. No human answers any phone calls. This place is terrible. We were onsite,…read moretrying to get anyone to help us for 3 hours this morning and we will need to be onsite again tonight with a much larger crew to unload our truck. We have left several messages, tried every available phone based customer service option, and received only an automated we will return your call within 72 hours. We can't wait 72 hours.

Undercover storage is family owned and operated .clean well maintained facility .with modern…read moresecurity .each unit is alarmed with private codes .some units are heated 24 hour access. Vehicle storage available.

Very helpful and nice people. Secure and easy access. Great prices and nice facility. Their newly…read moreexpanded lot has plenty of room to accommodate my large trailer. Thanks Mike !!

Do not rent from these guys! Predatory pricing. I started at $141 per month and ended up paying…read more$218 per month over 2 years. Furthermore, I happened to close out my account on the day the new cycle began no knowing they would charge me the entire month so I called them to try to get a break and they did not budge. I threatened to write a review and they didnt care. Please use extra storage or the local guys, you will be way better off.

My rent started at 175 then raised all the way to 375 my rent was consecutively raised until they…read moreforce me to leave then they took away my access to retrieve the last things than attempted to charge trash removal of 250 do not use this location terrible management and they will rip you off if they want you out

The worst, just moved out of my two storage units, ice everywhere, we had to buy rock salt and…read morespread it out to keep from sliding while carrying heavy things. They jacked up my rent 75% in 8 months and they don't answer the phone or text you back. Never again!

This is in the running for the worst company there is. Over the course of 2 years trying to get in…read morecontact with someone by phone, my call has been answered once. You need to physically go into the office for a video chat to have any chance of contact. I believe I'm shadowbanned from the websites chat feature after getting my rate lowered one time because now any time I try, it's busy. I need my lock cut and replaced, it was scheduled and then I never heard back, no update, can't get in, leave a message and get no response back. Not to mention the unit costs double the price of when I originally got it. The customer service is non existent. Save yourself a headache.