I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

These guys are really outstanding! The facility is excellent, clean, safe, well maintained. The…read morestaff is very professional, helpful and make the whole process as easy as possible. This is my family's second time using them and they have always done an excellent job, trustworthy and safe.

I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

I had water damage in my unit that was never covered, and Timothy the manager sold my unit contents…read moredespite my satisfying a late fee and confirming with him days before. I got no calls or notices about their actions except an insurance cancelation notice from a third party. The high bidders on the unit informed me that the unit was placed on the bid list just two days after I talked to him. This is fraud. And extra space is notorious in California for knowingly renting spaces to Mexican cartels who were discovered to have dug tunnel systems between storage units and into neighborhoods where many cartel operatives were clustered. ​

I rented a 15x10 unit here for three months. I have only had pleasant exchanges with the manager,…read moreJeff. He is a nice, helpful person. I was confused about the date I had to be out by - it was the 29th but I thought I just had to be out by the end of the month. I had movers move my things from my unit on the 31st, and Extra Space Storage already billed me on the 29th for a new month. He was completely understanding and reversed the charge right away. I've never had any issues with the code or the gate. Every time I came to the unit, I could always access it. There were not any people back by the units that should not be there. I would rent a space from here again and recommend it to friends. I love good customer service and overall good experiences!

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

Super helpful location manager here. Great communication via email (like many, we need it for kid's…read morestuff over summer). The building very well maintained clean, and even the bathroom is clean! Highly recommend. Ann Arbor is a small city, just a few minutes extra drive from campus, that's all.

Michelle the manager is awesome!!! She is very personable and will help you with anything you need…read more I would recommend using Stop N Lock.

This was a great facility - until taken over by Cubesmart. Poorly maintained with broken garage…read moredoors (so you cant load and unload) that remain broken for months at a time. Prices very high, no breaks even when you can barely access your unit. Unable to manage alarm system as it goes off all the time when you are there. Sprinkler system always making noise (assume there is a maintenence issue). Don't bother with this place....

From the owner: CubeSmart Self Storage of Ann Arbor, MI offers affordable self storage with premium amenities. Our…read more4750 S State Rd location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

So this is a storage facility located on Industrial, in downtown Saline Michigan. I've actually…read morerented from this location in the past, when it still had a staffed office. You would come up to the facility, punch your code in, and the gate would open. If you needed a lock or boxes, packing material, or just help of any kind, there would be someone in the small office at the front of the Facility. I recently moved back to Michigan and had need of a storage unit again lol and went back to U STOR Self Storage ... some things have definitely changed lol! So the entrance is now closer to Michigan Avenue, and the small office where you used to be able to talk to someone is gone. You can now only enter into the outer portion of where the office was located. Once inside there is an automated kiosk. You can pay your bill through the kiosk, you can put a unit number to get information about your unit, and you can rent a unit through the kiosk as well. Pretty much anything that you would be able to do by phone, you can go ahead and do on the kiosk. For instance, I had rented a smaller unit than I actually needed, and even though there wasn't anyone there that I could interact with, I was able to go to the kiosk and rent a larger unit, then close my previous unit, and have them connect the two so that it was prorated for the next month! Had I needed a new lock as well, there's also a small vending machine where you could pay and the lock drops down. So while it's a lot less personal than it used to be, no happy faces to interact with, and certainly no "please take a piece of free candy" bucket by the door, but it does well enough for what you need. You still have to punch your code in and the gate goes up, it's just in a slightly different location and you'll have to go through the kiosk for any information you need. Honestly I kind of miss there being a person there, because if I need an extra boxes or tape, I could get that too, but I do understand that everybody is cutting back and they've at least added a kiosk that is pretty user-friendly. All in all I think it's just as good as before and give it that my situation was a little complicated anyway it was easy enough to work through. There's also a phone number that you can call while you're working at the kiosk, and that helped as well. I definitely would still recommend the used store self storage in Saline Michigan.

Now Sparebox storage. Horrible customer service fully remote. Facility is old and tired and…read morethey keep raising prices from 144 for a 10x20 to next month. 218. That is after one year. Just crazy. Newer places like Pirates Cove on Carpenter are at 145 and will lock on for 18 months.