Extra Space Storage

(7 reviews)

I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

Inn Storage

(6 reviews)

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.

Pirates Cove - Ypsilanti

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

Stop N Lock Self Storage

Super helpful location manager here. Great communication via email (like many, we need it for kid's…read morestuff over summer). The building very well maintained clean, and even the bathroom is clean! Highly recommend. Ann Arbor is a small city, just a few minutes extra drive from campus, that's all.

Michelle the manager is awesome!!! She is very personable and will help you with anything you need…read more I would recommend using Stop N Lock.

Affordable Storage

4.0

Basic storage place. Ask for 1st floor which you will pay more. Pain to climb stairs or use…read moreelevator and then drag stuff. We drove right up to our unit. Quck and easy to unload. They charged 12 dollars for lock. Checking in worker was hiding. Had to do everything online. Afraid of covid which i cant blame her. 50 percent off first 3 months. They have uhauls somtimes. We got reassigned 5 miles away. Penske is next door. You get AAA duscount. 7x24 entrance.

When looking for longterm storage, I wanted an indoor, climate-controlled facility. Most storage…read morefacilities in the area only offer outdoor units, so pickings were slim. I was super happy when I discovered Affordable Storage! As compared to the other similar option nearby, I found Affordable Storage to be much cleaner, the units easier to access, and less in/out traffic, which made me feel more secure about where I would be leaving my belongings. There are a variety of bins and carts available for you to use when shuttling items between your vehicle and storage unit, which I have found very useful. The only drawback is the hours, which are pretty limited; especially on Sundays, when you can only access your unit for three short hours. Having said that, you just need to plan accordingly.

Glen-Ann Towing

1.4

(22 reviews)

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

Public Storage

2.1

(19 reviews)

terrible thieve that work there the place is full theft they rip you off sick or leave put on top…read morefloor then rip inside the employees do not go there stuff all gone pay storage

PS is fine when you begin. After you have been there for awhile they randomly raise your monthly…read morerental charge. Our case it was almost 33% which is an outrage and sad for a long standing (6 months) customer that pays each and every month. Go elsewhere if you can would be my recommendation. It's a metal box that you have your stuff in. It's not worth what they charge, but it's a captive audience. Most likely drug lords and other nefarious criminals own these places and they are laundering $ there.

Offsite Warehouse

3.3

I am updating my review based on this quality customer response! It's appreciated that your team…read moretook the time to speak to these possibilities for future users.

Offsite does secure document management, storage, and destruction. I was in need of their…read moreindustrial shredding services which can also be used for residential personal document shredding. The building is very easy to find. I was greeted immediately by Tony who was very friendly, professional, and knowledgeable. Document shredding is by the pound ($25 for first 100 lbs and twenty five cents each pound after that). He took care of the two paper bags of personal documents I had. So much easier than shredding your documents at home! The office is clean and efficient. Very helpful staff and services. I will definitely return to Offsite.

Luxury Auto Vault

In November 2025, I made the decision to store my 2025 Corvette Stingray at Vault Luxury Car…read moreStorage, and it turned out to be one of the best decisions I've ever made--second only to buying my car. I want to sincerely thank you for the exceptional care you've shown. The dedication and attention you put into your property truly reflect the care you extend to your clients. It meant a lot to me to have such reliable access to my car, whether I had an appointment or just stopped by unexpectedly; everything was always handled flawlessly. I am deeply grateful for your professionalism--always available, quick to return my calls, and for the respect and kindness you've shown me as a customer. There's no doubt in my mind that I will return next year. I highly recommend and encourage anyone who values their property to consider Vault Luxury Car Storage. This place is state-of-the-art, impeccably clean, and filled with genuine respect and appreciation for clients. I want to especially thank Vanessa, Ray, and the entire staff for giving me the opportunity to keep my vehicle there with peace of mind.

Ray runs a great business delivering personal and reliable service. He went beyond the call to…read moredeliver a customized service and made it easy for me.

Two Men and a Truck Ann Arbor

3.2

(45 reviews)

I needed help moving some stuff from my house to my office in Ann Arbor, and Two Men and a Truck…read morecame through with flying colors. They responded to my request quickly and were flexible with accommodating my schedule. (There was some discussion with the main office about how late the move would go and whether it might keep the crew out past 5 PM, which tells me that they're looking out for their employees--which is important to me.) The crew actually contacted me on the day of the move and asked if they could come 30 minutes *early*--virtually unheard of in any of my previous moves. They got it all done in less than the quoted time, and the guys were friendly and professional despite the fact that it was raining out and therefore not the most pleasant conditions. I also got a call from the main office the day after following up on the move and asking for my feedback. This was a relatively simple gig as moves go (20 some odd small boxes of books halfway across town), but Two Men and a Truck proved themselves capable, efficient, and responsive. I would definitely call them back for a bigger move in the future, and would recommend them to other folks looking for a moving company in the area.

We've used these guys for multiple moves within the house, when we had to move heavy furniture…read morearound to accommodate kids moving back in for awhile, etc., and for that these guys are ok, although the last time they scratched wood stairs and the exercise equipment they were moving, perhaps because they didn't have enough guys, and/or didn't use a belt. They did know ahead of time exactly what they were moving. The more distressing thing is the condition of furniture that was put in storage. They did not plastic or blanket wrap antique wood furniture, or box lamp shades, so that we have several badly scratched table tops and a broken Tiffany glass lamp shade. They didn't even think to cover the floors moving furniture in and out in the middle of winter when they were going through slush to get to the trucks, and when I covered the entrance they kicked the covering aside and walked on the floor anyway. These guys are young, friendly and do their best, but they are not professionals, and not even trained to move things correctly.

Hi-Five Moving & Hauling

4.7

(23 reviews)

Amazing- fantastic- hard working- fair- veteran owned…read more I can't tell you how thankful I am that we chose high, five moving and hauling for our move from Dexter to Howell. From the very first moment we started talking to them we knew they were the people we wanted for our move. Their moving price was fair and they took such excellent care with everything that they did. Even with a small scratch on the wall with an extremely large sectional, they were willing to take ownership of the scratch and help fix it later. All four men on the team were outstanding. They were kind & patient with my children and we had great conversations throughout the day. They were extremely careful with our items and were constantly making sure that we were happy with their service. They went above and beyond every time I talked to them. These guys are genuine. There is no one else that we would hire next time. Thank you so much Dylan and crew (I hope you get Izzy's soon).

We had a local move that we were wanting extra help for. We had been burned by two other, larger…read moremoving chains and were considering just doing the move ourselves. Other companies had quoted it as an all day job, and were charging crazy surge rates. We decided to try this local company after reading their glowing reviews. The 3 person team that helped us was able to move our 3 bedroom house in 3 hours. They were kind, efficient and amazing at navigating the tight spaces in the old house we moved to. They were a great team, and communicated well with each other while maneuvering our furniture. This business was a game changer, and we plan to hire them for our next move. Thank you for making our move such a positive experience!!

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6 reviews that are not currently recommended

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Summer O.

0

1

0

11 years ago

I chose Extra Space Storage because of the rave reviews about the customer service and I was not disappointed. This was my first time renting a storage space and they were very helpful. Its extremely clean and very reasonably priced with specials to help with the initial cost. If you are looking for a storage place in Ypsilanti this is the place for it. The manager Jeff is great. I have yet to get the chance to speak with another employee but I'm sure they are all just as wonderful. Thank you all very much for your help. read more

Janet C.

69

1

0

11 years ago

Awesome service. Competitive prices and clean units. Have stored here multiple times and have never been dissatisfied. The hours are great and the secure entrance gives me peace of mind that not just anybody can come and go. Would recommend this place over and over again! read more

Cartier V.

0

2

0

14 years ago

I've used several self storage sites over the years but this one is the cleanest and best guarded. Staff is very friendly and helped me out a problem. Would recommend anytime. read more

Haze V.

0

1

0

2 years ago

This place was very clean, the manager, Krista was very friendly and helpful, she definitely knows her stuff. I recommend this place to everyone. read more

Ken Y.

0

1

0

11 years ago

Jeff was very friendly and helpful! He takes pride in his work, and it shows in the quality of his service and the premises.

Mike D.

0

2

0

3 years ago

great deal and customer service

Extra Space Storage - selfstorage - Updated August 2026

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Maple Village Self Storage

4.8

(13 reviews)

I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

These guys are really outstanding! The facility is excellent, clean, safe, well maintained. The…read morestaff is very professional, helpful and make the whole process as easy as possible. This is my family's second time using them and they have always done an excellent job, trustworthy and safe.

Public Storage

3.8

(16 reviews)

Good customer service once you get ahold of someone onsite. Very friendly & easy communication.read more

Elevators not working. No human answers any phone calls. This place is terrible. We were onsite,…read moretrying to get anyone to help us for 3 hours this morning and we will need to be onsite again tonight with a much larger crew to unload our truck. We have left several messages, tried every available phone based customer service option, and received only an automated we will return your call within 72 hours. We can't wait 72 hours.

Pirates Cove Self Storage Ann Arbor

(7 reviews)

I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

Inn Storage

(6 reviews)

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.

Five Star Store It - Airey

4.0

(4 reviews)

Now owned by Storage rental of America. Don't rent here! They increase rates without notice and…read moredo not take care of property. Also climate control is NOT 10 deg over or under outside temp. Equipment or personal items not safe at 85+ deg or less than 30 deg. Bad customer support and management

I am the president of a small, arts non-profit. We have used Five Star Store-It Airey Ct. since…read more2011. The facilities are very clean and easily accessible. The management of Five Star Store-It Airey has been very communicative, flexible, and generous in working with us. I couldn't ask for a better experience. I highly recommend them.

Pirates Cove - Ypsilanti

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

Storage Unlimited

3.4

(5 reviews)

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

Mini Storage Depot

3.7

Mini Storage Depot of the Sterling Group…read more.. have a very unscrupulous fee practices. Since I have had them if I am 30 minutes late or less..the moment that clock hits midnight and 1 minute after that at times...I have been saving all receipts shows time and date stamps.....you are hit with a fee of 15.00... That's just for the first minute late less the server is late...but I have thought i made it and when it processed the fee was applied many times...there there are two other late fee periods at the last time i checked...at the time by the 15th which i never got that far but once...you are at $50.00 in many states this treatment is illegal because a fine in this case is used as a punishment and to force you to use automatic payment Less it can be proven how the 1 or 30 minute late payment caused financial damage.. especially on a saturday night early am sunday...that treatment is generally illegal in many rental agreement in many states... Regardless of private or individual rental agreement..there are state laws that are suppose to be followed for certain items in a rental agreement that endless agreements do not follow because the end user does not know any better...and the landlords...leaser..takes huge advantages.. ....for over 2 year I didn't use auto payment and just about over half that time I was charged a fee for paying after midnight past the due date.. I work for myself so often I am on a project for close to 60 + hrs a week many timed closer to 80...so i am often not at home till just after midnight or later...and the time I get in earlier one can imagine the many things someone have to tend to while there is a minute or two I have had them on auto payment for a while now. Just last month my card was hacked and had to get a new card I have many things on auto payment..many...along with this is the season for my pretty much having to steal sleep...I did not remember to update the card.. I was sent a friendly reminder on the first via text....I was at work...I didn't get in till just after 12 and came directly to pay and update and I had a fee at 12 30...which means at 12 01 the fee was already there... I sent a message to reverse the fee...no call..no responses... Over the year I left it alone. Though I have asked a few times..i have been ignored.....this is just too much...if they are doing this to me..they are doing thus to their entire client base..in some way allowed..or not allowed but u have to know its wrong.... Sure I can leave..sure...its not about that actually...its about a company abusing it customers..even after I leave...many will still pay out millions a year in total from client base in unscrupulous late fees... Something needs to be done.. If there are laws or lack of laws in certain states that allows this abuse...anyone reading this and able to help renters of such facilities be treated fairly. Please do so I have dealt with many storage places..I currently have storage at two different companies all abiding by the late fee laws of rental. The lowest is 5 days.... I have had them for years and i gave in to auto payment a few years back to avoid 1 minute late fees... I was furious when I had a situation and thought i was taking care if thing to find at 12 34 am on the second I was not paying 89..but 104.00... This abuse is just not sitting right with me and for all those who don't know how or what to do when they get abuse... LET OUT A LOUD YELP!!!

If your looking for a great clean and nice facility to store your precious belongings, then this is…read morethe place for you! They are always offering good deals and I would definitely use them again! Always very clean with friendly knowledgeable and professional staff. They answer all your questions and concerns. Give them a try, I'm sure you'll be glad you did.

Climate Control Indoor Storage

3.0

Staff was always ready to help. Friendly and accommodating. We used the covered rear loading dock…read moreseveral times - very convenient.

I would never store my items here. Not happy with the service. Don't know what happened to the…read morevery personable young lady who was such a huge help to me. I think her name was Tracy. She was one of the reasons I was storing things at this facility. I'll be going elsewhere in the future.

Mat Discount Moving & Storage