The facility just changed ownership/management August 2025, with the addition of new staff,…read moreincluding Mia, who is excellent, and assisted me in downsizing my unit for a significantly lower rate (Devon is 50% lower than CubeSmart was gouging. I moved my things in early September, 2023, and at that time the cost of the unit was 60% the final rate. I was considering filing a claim for any damages and contract violation until I learned that CubeSmart had sold the facility to Devon, and checking Devon unit rates/month, realized that I didn't have to move the contents of the unit into an off-site facility after all to avoid feeling like I was being ripped-off. The facility had fallen into dilapidation over the two years I was renting a fairly large unit, initially very clean, cool inside, and definitely reduced humidity: climate controlled - well into early Spring, 2024. When I arrived again after a year out of area in late June 2025 and through the middle of July, visiting the facility was an ordeal, realizing I had been paying well above market rate for an undersized unit, and that there was no climate control. I had to set up two fans I had in my unit (outlet was conveniently placed right outside my unit door) to keep from sweating all over my things, which require strict climate control in most cases. Many units had been vacated, light fixtures were hanging from their brackets as if the place had been vandalized. The front security sliding doors had been jammed open and did not close, off their guide rails. All of this ended with new management, and the place is returning to its former acceptable condition. The former manager was still excellent and polite, but the facility was unusually understaffed (despite the exorbitant rates). I feel for the CubeSmart manager. This was a CubeSmart ownership neglect issue. Devon appears to be a much more ethical and responsible company who has a business model that values quality and customer loyalty. They were very interested in me reporting any issues and making sure that my new unit rate was the lowest possible. There was no upselling or hint of secrecy in mentioning aspects of the takeover. I strongly disadvise against CubeSmart as a company, but Devon is not CubeSmart - I investigated this - and is not an affiliate.

MOLD ON EVERYTHING!! So much damage and work for us while moving our child into college for the new…read moreschool year. Do no leave your things here. It is not climate controlled as it says on their website. It was damp, stinky and moldy. it was called Cubesmart when we dropped off and now Devon Storage when we picked up. The lady at the desk recommended that we start a claim to recover some of our damages. We'll see how that goes. Saw several similar posts from other parents on Univ of Michigan parents Facebook pages. Consider yourself warned. Do not use this facility.

MOLD ON EVERYTHING!! So much damage and work for us while moving our child into college for the new…read moreschool year. Do no leave your things here. It is not climate controlled as it says on their website. It was damp, stinky and moldy. Was Cubesmart when we dropped off and now Devon Storage when we picked up.

staff is wonderful, very polite. Lexi is very helpful, great personality and very knowledgeable!…read more would recommend the storage there!

I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.

This is not a legitimate business. They have multiple names, no website, and ONLY accept cash…read more They made somebody I know wait several hours in below freezing weather (his car was impounded by them in front of his eyes, he accidentally parked in a parking spot only for University of Michigan professors that isn't clearly marked, particularly not in the snow), AND lied to him. They REPEATEDLY told him that "a driver will be there in 15 minutes! He waited from 3 PM to 10 PM. When I called the number for them online, the first thing that I asked was who contracts them the most frequently in Ann Arbor. The man said " What?" I said "What businesses or institutions contract you the most frequently in Ann Arbor?" He replied, "MA'am, do you need a tow truck? We're busy and it's cold out" then hung up on me. They literally forced someone to wait outside in the cold for 6 hours, always saying "15 more minutes and a driver will show up!" It's so unprofessional to have multiple names for the same business, NOT have a website, NOT accept credit card payments, lie ("15 more minutes" turns into 6 hours of waiting outside, refuse to answer questions AND rudely bring up the fact that it's cold outside (don't customer service reps sit inside)? This isn't even a business. Y'all need to stop leaving negative reviews and instead contact IRS about the company potentially not paying taxes and potentially committing tax fraud. They don't have customers, leaving a bad review won't help. But contacting an organization to investigate them might put them out out of business if they go to prison for "accidentally" not reporting the entirety of their paid ONLY in cash earnings.

Predatory and Unethical Practices My vehicle was towed right…read morein front of me after being parked for less than 10 minutes. When I immediately spoke to the tow truck driver, he told me he would release my car and not tow it if I paid $200 in cash on the spot. I didn't have cash, so the tow proceeded. I was then informed that getting my car out of the impound would require $400, cash only. I was told the wait would be 3-3 1/2 hours because they were busy. In reality, it took approximately 10 hours to retrieve my car. I waited outside in freezing, snowy conditions for over three hours and repeatedly called the office. I was told a driver would arrive around 7 PM, then repeatedly told "15-20 minutes," until about 10 PM. When the vehicle was finally released, I was again required to pay $400 in cash only, and I was not provided with any receipt. The cash-only demands, lack of receipts, misleading delays, and request for money on the spot to avoid towing raise serious concerns. This was an extremely frustrating and unprofessional experience, and I would not recommend this company.

We stored a car over winter and were very happy with the storage facility and the service…read more After looking at a few other storage facilities in the area (one was too far away and another was in terrible shape with mediocre service), we were happy to find this one. Management was great, the space was super clean, everything secure.

I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

If you are in need of a U-haul and you are in the Ann Arbor area, I strongly suggest you use the…read moreguys at the shop on State Street. I have used them multiple times and I have never been disappointed. If there is a line, the guys at the counter, take the time every few minutes to look up and acknowledge us and let us know it will be a few more minutes. This makes me feel like I am important.

Came here to get my propane gas tank refilled. Got here around 7:15am, ran the bell and waited…read more About 20 minutes later, a gentleman working there saw me and said, that they'd be with me soon. Then another 20 minutes later, that same guy asked me if I ran the bell lol... I mean, it's not my first visit!! So he told me to ring it again, so I did... then waited another 10 minutes and opted to leave. I drove to TSC in Saline, pulled up, got the tanks refilled and paid all in five minutes. I get that staffing can be issues, but ignoring your customers shouldn't be one of them. Definitely won't be coming back here, took my business some where else!!

terrible thieve that work there the place is full theft they rip you off sick or leave put on top…read morefloor then rip inside the employees do not go there stuff all gone pay storage

PS is fine when you begin. After you have been there for awhile they randomly raise your monthly…read morerental charge. Our case it was almost 33% which is an outrage and sad for a long standing (6 months) customer that pays each and every month. Go elsewhere if you can would be my recommendation. It's a metal box that you have your stuff in. It's not worth what they charge, but it's a captive audience. Most likely drug lords and other nefarious criminals own these places and they are laundering $ there.