If I could this place 0 stars, I would. I rarely leave negative reviews, but our experience with…read morethis moving company was bad enough that I feel obligated to share it. As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had. The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without a changing station. They attempted a quick repair with wood glue, but the piece remains damaged. We also discovered broken artwork that had not been properly wrapped or protected. The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property. After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the extent of the damage, no one has taken accountability, offered a meaningful resolution, or even apologized for breaking our belongings--including our baby's changing table. Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication and customer service after the fact has been just as disappointing as the move itself. I cannot recommend this company based on our experience.

My mother hired them for her move, and the movers destroyed her $6,000 glass table. Her dining set…read moreis now a hazard because it is broken at the base. The company was not even apologetic and actually very hostile. Since then, the company has refused to take responsibility or offer any compensation for the damage. On top of that, Christine O'Sullivan was extremely rude, unprofessional, and would not return any calls when I tried to resolve the issue. She only sends nasty emails. This was a terrible experience from start to finish, and I would strongly caution others against using this terrible company. Do not get fooled by this company like I did! Look at the before and after of my mother's table.

I am a current renter and will be living these units. my monthly payments have almost doubled…read moreover the last year. when I look at other indoor unit costs at other locations they are much cheaper. when I call the office or customer service to get my rate re-evaluated they always say. we will review and no change. Debris, pollen and bugs have gotten in my unit. I will be making a claim because my wooden tables have this dust which is a hard substance on them I pay over $240 per month to have foreign items in my unit.

Horrible! Go anywhere else…read more A ripoff Automatic insurance then no where to cancel it unless you go to office. And they don't tell you this when you sign up Get rid of you stuff before getting stuck here

High quality service! Very detailed oriented!…read moreWell maintained facility! Highly recommended!

Wonderful experience here. Great clean facilities and awesome staff. Would certainly recommend to…read moreanyone looking for extra storage space!

I don't know where this Freddy rented from but it was definitely not this building the doors. There…read moreare white and we have never had a problem since day. One of renting here. I think they need to go back and fix the location as it is not Brighton. The staff there is friendly and helpful and answer the phone or return phone calls as soon as they can. They go above and beyond what other businesses have done for us. That review really needs to be taken down.

The location was in Highland Park , Michigan 140 Sears street . No one has contacted me yet…read more Insurance didn't cover my roach problem. They go up on the price even though you have a contract of cost. They could improve by contacting me to resolve this roach issue by fumigating my home.

We've rented two storage units, both an indoor and an outdoor, here for the past three months. The…read morefacilities are well-maintained, and the process of opening, visiting, closing the units is straightforward. We've received great customer service both in person and over the phone. In addition to the packing materials, propane tanks, and chlorine you can purchase at the customer service counter, they offer unlimited free refrigerated bottled water and ice cream treats to storage unit holders whenever you stop by.

I looked everywhere for clean indoor storage for my Roadtrek. This place is perfect and I have no…read moreworries. The owners are great people. :-)

My first time using these guys. Gave me a tour, took VERY good care of my car. Have a lot of motor…read morehomes and expensive vehicles in there.

My experience with Ez Storage has been amazing ! The staff was very polite & helpful ! The facility…read moreis clean & great spaces making you feel secure about furniture in a safe environment.definitely will recommend! Looking forward to a great relationship with them

They really wow'd me with their customer service! I am a…read morefirst timer with renting a storage unit and EZ Storage made the process very easy and they were super helpful with my tight timeline. Jamie, from EZ, was wonderful and went over and beyond. I contacted EZ Storage letting them know that in a week I would need a unit. They had several options that they were running specials on and even called me a few days later when they had units pop up on the first floor in a prime location. When I went to EZ to sign my lease, Jamie was super thorough, explaining my different options, mapping out where the different available units were located and then showed me my specific unit. With the stress of moving this was one part of the move that was seamless. I had an issue with my movers and their size truck, but Jamie came out and met me on a Sunday (when they are normally closed) and helped solve the issue. The facility is very clean and I can not say enough about the A+ customer service!

After renting here for months at a time--on two different occasions--I had to leave feedback so…read morethat others would be able to make a well informed decision for their own renting needs. Let me start by saying that I have always been apprehensive about the idea of leaving my precious belongings at a separate location from my home. It doesn't seem logical to me because of possible theft, vandalism, or any other type of natural calamity. But I took a chance because I desperately needed the room in my house. Well I'm glad I did! Because 1-800-Self-Storage in Melvindale helped change my thinking on this and put my mind at rest. The safety and security measures they have in place offer the peace of mind I was looking for in a facility. Multiple levels of security reassure the customer that their valuables are safe. And their employees are a large part of that experience. They are very helpful and courteous too. The manager, Amber, was especially helpful as she walked me through the process and handled my every concern with patience and respect. I was pleasantly surprised. I seriously could not have had a better experience. Since then I have referred others here and will continue to do so. Thanks for being here for our community! Sincerely, Brian C.

My husband and I walked in and there was one employee sitting in front of a computer on the phone…read more He never looked up or acknowledged we were there for more than 2 minutes, just him poking a computer a few times obviously getting an error message on it, beep, beep, not one word said to whomever was on the phone...utter silence.I start to ask him a question about renting a space, he looks up at me , " I'm on the phone with a customer" rude as all heck! (Hubby already walking to the door) I told him how rude he was that we weren't even acknowledged when we came in. That we were pretty much ignored and that it's freaking ridiculous! My husband waves goodbye and says bye bye you just lost business and the guy says we don't want business from people like you. Really? This employee was an older man. He shouldn't be dealing with the public or computers! We were ignored until I spoke to him then he had plenty of time to run his mouth!