The actual location of the unit I rented seems safe and secure. Once I figured out where to go and how to get in the building with the code, it was fine. Place is clean and climate controlled. However, when I went in to talk to the agent in the office, first of all the door was locked, I had to knock on the window. Then I was told by a rather snotty woman that she only took appointments to rent spaces. And it reeked of pot in the office. When I showed her the text I had with the access code and directions to the unit, she was suddenly very cooperative and 'yes ma'am' 'oh, you already paid so you don't need an appointment'... Not a very good impression for someone first walking in. read more

Yes, very quick, fast and reliable... called yesterday, moved stuff in today.. I am very impressed with their service... I will say, go for it... read more

The only thing that is holding me back from a 5 star rating is there need to better communication about where to go if you are renting a climate controlled unit. There are two buildings, one down the road from the other but you would not know this unless you talk to someone who works there. Including this information the the email or text, or putting up a sign at the main entrance to direct people who have climate controlled units to the correct building would be very helpful. I spent 10 minutes driving around looking for my unit, only to find out I was at the incorrect building. Once I located an employee, she was very helpful but it would have been nice to have this information and saved myself 10 minutes. read more

Super simple to set up online. When I got there, I was able to unload my stuff easily and feel assured it all will be fine.

I have had my furniture and belongings in storage at this location since April 2017. The price of renting this storage locker has increased significantly. The price for a 10'x15' has increased to $155.00 per month. This doesn't include the insurance charge of $13.00 per month. This brings the total to $168.00 per month. This is an outside unit. The communication is very poor. I was never notified about the price increase. I went on line to pay my bill, and I see that the rent was increased. No explanation, no notification, no email, etc. Very frustrating. read more

I was so impressed with Shay and the facility. I had two incredibly tired children with me and they were understanding, fast, and courteous. Gave me all the information I needed and even tried to help keep the kids distracted for me. The day after they proved their security and processes work and they called me to confirm when I'd be locking the gate to my storage unit. I was very impressed with their customer service and the facility was clean and controlled. Very happy! read more

Lakeisha was outstanding! She was professional, friendly, caring, and went above and beyond to facilitate an wonderful experience. She helped me problem solve a situation that was very challenging. I overheard her helping another customer and appreciated the patience and kindness she showed him. We will happily continue to give them our business. Keep up the fantastic work! read more

Chantell was very helpful from the time we opened the door to the time we left. She showed up numerous units and gave us advice to help us find the right one! Thanks Public Storage for having such great personnel on board. read more

We first thought we needed a 10x20 unit, and when my wife was shown the unit there was a lot of ice and snow built up in front of the unit. So requested to see another one. That was an end unit but still the same issue. We ended up switching to a 10x30 after we realized we needed the extra space, this unit was really dry and slightly elevated and served our needs very well. They were really good about working with us on switching units at the time of checkin which was really appreciated. They also gave us the web price at the door as we had already signed up that way online. I would recommend this to others, but make sure you check the unit prior to rental to ensure it will work for the space you need. read more

Pennie was super helpful, especially considering I came in at closing time. I was a storage newbie, but felt informed after Pennie's orientation. Thanks, Pennie! read more

The whole experience to get a unit was quick, efficient, and hassle-free. Chantell, the manager on-site, was very friendly and professional. I wasn't sure what to expect on arrival, but the whole experience was positive. read more

This is my favorite Public Storage location! Shay, the manager, is so sweet and professional and helpful! It has the best rates on a drive-up storage unit. The units are well-maintained and easy to get to with a big truck full of stuff. 100% worth the drive! I go to this location even now that I've moved out of the area. read more

Terrible experience since the 1st day. Employees were not friendly or kind. Checking out today was good though, Ashley was great. After only 7 months my rate for my locker was increased by almost 30%! Will not recommend the Brooklyn Park Public Storage to anyone, or Public Storage at all. read more

Terrible! The false advertisement of $1 for the first month was frustrating at best! The staff was not there when I had a problem even one hour later still not back like the sign said they would be. What they told us verbally was not the same as in writing about how they would be pro-rating when we terminated! So we paid for almost one whole extra month. WE will never go back and we are telling friends to never go there! We paid to the end of the month but since we checked out they can go ahead and rent it to someone else and be getting double for the same unit! It was not adequately shoved in the winter , we almost got stuck! read more

Great place. Great staff. Took very good care of all my storage needs. Angel was fantastic.

Glenn was helpful and friendly. Greeted us with a smile and a handshake. Explained everything that we needed to know about where to go to unload our vehicle. He was thorough in explaining about the pricing. He was thorough about the billing and how it worked. read more

Unit was very clean, dry and free of mold. Super kudo to Chantell. Very informative, helpful, courteous and most of all compassionate for my situation. I would recommend this location to anyone. read more