Everything went great. The staff was always helpful and explained how the lease/billing/move out…read moreprocess works. If I had a problem/question I'd never hesitate to ask because I knew they would help. Thank you

The manager PJ Chatman has zero customer service about them. If it wasn't that I need the storage…read morefacility I wouldn't choose using this facility. They were not appreciative of the business. They were rude. Non receptive to one's needs. Though very detailed about explaining the ins and outs of the rental process. Just not a people person.

If you need clean storage, this is the place!!!When I pulled up to the storage facility, Desi met…read moreme at the door. She had a big smile and was very welcoming. She showed me several spaces, gave me a recommendation without a sales pitch. I took her advice. She had me all set to go in less than an hour. She was super knowledgeable about her products and she was a pleasure to work with. She made my day better!!

PJ was very professional & friendly Customer service was the…read morebest I've experienced in along time..I couldn't ask for more.. I would definitely refer PJ to all my friends

This place is a TOTAL SCAM. I rented a unit, and six months later, they increased the rent by OVER…read more50%. 6 months after that, they increased rent another 58%. So now my rent is 137% higher than the rent that I agreed to at the time of the rental. These people should be in jail. Oh, and could all the potholes BE any bigger??

Rented an indoor space to store a vehicle while kid was away at college. Rent was $240. Six months…read morelater they raised it to $330 - a 38% increase! Now as we close in on ONE year, they are raising it to $460!! Nearly DOUBLE the price I initially rented the same space for a year ago. Once you are moved in, they figure they can raise the price; counting on the idea that it is too big a hassle to go somewhere else. Total Rip off.

I've used Extra Space Storage in the past and had a phenomenal experience! I was SO close to…read moreanother one until STORE took over. I definitely will not be recommending the new management given recent events. 1. STORE took over and left everyone without storage access. Showed up to move into our new home and (to our horror) couldn't access our unit! Several other families were present who also couldn't access their units including a woman who was picking up wedding chairs. Nobody was on site to help during the transition and the customer support was useless. I should NEVER be unable to access my belongings. 2. STORE is an objectively awful name for a company given how difficult it is to search for. This is a minor inconvenience, but try searching "Store on Vicksburg" and see where you land 3. Management tried to charge us for a full month when we were two days late on move out due to our inability to access the unit on the day we planned. No grace period. No contract with us. No effort. 4. STORE took over in May 2026 but kept all of the Extra Space reviews which I believe to be misleading. The storage units themselves and the access point are great & affordable. If you don't need to contact customer service or work with management, you'd probably be fine but I'd recommend the Extra Space location nearby to save yourself the headache!

Holli and Kimberly the new managers have been doing an amazing job - the old management company did…read morenot even notify us of the change and cut access to the site and the new team on site did a great job walking us through the process and cleaning up the mess left by the last company. They provided great service and support and even helped us with issues with our billing. The new colors are way nicer than the old lime green.

We were planning a move and needed some place to store some additional items while showing our…read morehome. Simply Self Storage had great pricing online and was giving a 'first month free' discount. We ended up renting a 10x10 space for about 5 months and were very pleased. Access was easy, but secure. No, there isn't 24x7 gate access, but I didn't have a reason ever to be there between 10p and 6a. I never felt that I or my belongings were unsafe. It is busier here on weekends, but if you come earlier or later in the day, there usually isn't much congestion. They do have some carts onsite, so you don't necessarily have to bring your own. If you need service, you can always stop by during the office hours and someone was available to help. If I have a need to rent storage in the east metro in the future, I would certainly rent here again!

This is the best storage place anyone can find! They offer a Uhaul that you can use for free M-Th…read moreor else it's $30 on the weekends. They have a temperature controlled indoor storage and some outdoor storage. It is new and very clean! They even have dolley push carts for you to use. We had a bad experience with public storage where our stuff got water damage this past winter due to the snow. The unfortunate thing is the water damage did not come from the roof but from the street because of all the snow that piled up. It leaked into our storage and our furniture was destroyed. So we decided to find a new storage and we're so thankful we found simply storage. This place offers insurance and the staff is friendly and helpful. Don't go anywhere else!

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

A mistake was made with price when I changed the day of rental…read more When I was at the store trying to figure out why I was charged more than my contact price I experienced the most rude and condescending staff ever. No one working appeared to be over 20 years old and they all had a chip on their shoulder. I was asked " don't you have anything better to do then argue over money." I know it's tough to get good staff but really??? Are these wet behind the ears jerks the best you can find. They did credit me and made me right but no one ever addressed how rude that staff is. Never again

I arrived to the storage office to rent a unit. Pat immediately introduced himself and asked how…read morehe could help me. He showed me the various units. They were all clean, with no rust or corrosion on the units or doors. I rented a unit right away and feel confident my items will be safe and secure. Pat was very friendly and helpful. I would definitely recommend this place if you need to store any items.

The young lady working here was so accommodating and helpful. Service like this deserves…read morerecognition.

They told me that I could use the truck if I reserved it. I requested it, they reserved it. I…read morearrived, with movers hired. They took my deposit. They backed the truck into the loading area. My movers brought stuff down. Then they decided that I couldn't have the truck. They told me that it was only for moving in. They could have told me this at the time I reserved it, before I committed to movers, or any other time. They started smiveling about how instead of trusting them "I should have read the fine print." That is how much they care about customer service and keeping their word. I was out $350 to the movers. The "regional manager" was in the office and was fully aware of what was happening, and agreed that they should not keep their word, that I should have read the fine print instead of taking their word for it when they went through all the motions of providing the truck. This is a nice facility and a good location for me, but If you care about honesty and integrity, stay away, they are liars and snivelers.

2nd time using this storage facility. Great security, clean facility, love the ability to drive…read moreinto the floor level and easily unload my car/truck with lots of available dolly carts. The units are temperature controlled and easy to access. Staff is fantastic, super friendly and helpful. Randy was excellent.