Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

Jennifer is AMAZING! Always helpful & friendly. Goes above and beyond to help with any issues or…read morequestions. Had some questions that could only be answered by someone in a higher authority but have never received a response when I have called and left voicemails in the past. Still management at this location is great!

BURGLARY PROBLEMS!!! In January, my storage unit was the FOURTH break-in within a one month…read moreperiod. Yes, FOUR burglaries in ONE month. All the burglarized units are located in the building in the very back of the facility. I made a report with the Maplewood Police and the officer mentioned the other units that had been burglarized also. The owners of Acorn storage did not put any video cameras INSIDE this particular building. All they have is cameras outside that building. Therefore the thieves can break in to as many units as they want and they know they won't be caught in the act on camera. The policeman said thieves are well aware which areas don't have cameras-- and those are the units that are targeted. So disregard all the website marketing that says Acorn is a safe place for your belongings since they have cameras. A camera pointed outside the facility is useless. Acorn also says your things are safe because every person that enters the facility must punch in their own identifying code. Well that did not stop these thieves from stealing from FOUR units. Even though there is a clear record of the suspects punching in their codes after hours, there is no video of them breaking into any of the units (Because there are NO cameras inside this building), so the code punching is useless. The thieves punched in after hours, and then had all the time in the world to go through every single tub, bin and box looking for things to steal. They ransacked my unit. Anything they didn't want, they threw haphazardly back into the unit. There are piles of my academic papers, drawings and notes tossed from the bins on to the floor. It will cost me a few hundred dollars to fly back to MN, get a hotel and car, to clean up this mess. All because Acorn doesn't have cameras inside that building. My advice is, find another storage facility that cares enough about your belongings to put cameras inside the building.

Joe is a great guy!!! The facility is always spotless…read more It's convenient. Only problem is that darn parking lot outside the facility is terrible.

Revising my review because over the months since I went to the trouble of moving to this location…read morefrom another stupid, overpriced big-chain storage locker company, they have gradually increased the rate to match what the other location was charging me. Furthermore, I'm on the upper level of this two-story facility, and the elevator only works about a third of the time. This is a clean facility, probably because it's kind of new. And if you get a space on the bottom level, you won't have to worry about the elevator. But I would advise against getting an upper-level space here unless you don't think you'll need the elevator.

I rented a grill for our annual barbecue at work. Everything went smoothly, from ordering to return…read morepick up. The grill arrived right on time and was setup quickly. We did run into a bit of a snafu with firing it up, only because we'd not used one like this before. I called the shop and was walked through how to get it going. I appreciated the guy on the phone not speaking to me like I was a moron. The grill got hot quickly and didn't quit. We cooked burgers for 2.5 hours. The pick up was great the next day, too. Everything went off without a hitch, and I know where I'll get the grill again for next year.

Rented a DeWalt impact wrench from them. Called earlier if they had one in stock to rent and they…read moretold me they had a corded DeWalt one available with "345ft lb of torque". Pick it up from them, (35$ for a full day!), and the condition of it was awful. I inspected it visually before renting and gave them the benefit of doubt that it just looks a little beat up as it is a rental. But I get home, plug it into the wall and this "beauty" produces half of the torque my handheld, battery, compact DeWalt impact does. Not to mention that Pin Detent on the anvil of the corded impact was completely pressed in so you couldn't even properly lock an impact socket on the dang thing first and last time I'll be coming here, wish I took pics and vids of the tool performance because it was hilarious. No idea why they rent tools that don't perform as they should and leave it to the customer to find out after spending money renting the equipment!

I use the Minnetonka storage area. Very kind operators!…read more Very safe and very clean. Easy access.

Recently rented two large units and the woman who runs this location is great. When there were not…read moreany storage places nearby with climate controlled units, she did. And they were cheaper than other nearby businesses, but that doesn't mean it's a cheapy place. The sprawling campus with each of the several buildings with the climate control are all coded entry unique to each renter. And the access gate is the same thing just to get inside. The units are all topped off in wire for security in the climate controlled. Both units I got were clean and looked stable and secure. So far, it's a great experience.

This place have become a popular spot for me. I had them…read moreinstall a hitch to my Jeep and there was a faulty wire that is unknown until you get it plugged in and they replaced it no problem! I recently had to move and store my stuff at their facility and Fred and his team are SO KIND! I can't thank them enough. In an industry where folks aren't in the best mood and in a hurry they get it and are willing to hear you and they stay calm and serve with a smile. When I didn't know what would be the best solution for me could be until Fred and his team helped me. I have even worked from their lobby and used their WiFi. If you need storage, supplies, moving, hitch install. This is the place to go

My electrical works hookup works on my van and their trailer electric doesn't work so now I have no…read moreoption to retrieve belongings from grandparents before their evicted from their resort up north. Mark the assistant manager was unwilling to help in any way.

Manager Dan is an absolute gem, going out of his way to offer a great deal of assistance and advice…read moreto get you on your way even if he doesn't have availability for you in his storage space.

my son recommended I rent a space from Carefree Storage at Blaine. I am so glad I did! The…read moremanager, Dan, is very friendly and helpful. He made me feel at home. The location has a variety of spaces, and reasonably priced. I highly recommend this local business.