We moved out of our home of 40 years in Burlington last May 2024. Our items were moved to…read moreHumboldt's storage facility in Canton and were kept there til we located and moved to our condo on the following November 15th. The owner Howard Goldman and his employees went above and beyond at every pass. They were extraordinary in their responsiveness when we had questions about billing or adjustments to our move. Jamie -our coordinator, was always reachable and was very helpful every single time we communicated with her. Howard, Jamie, and every employee represented Humboldt in the best possible way. The prices for our moves and storage were quite fair. None of our furniture items were damaged in any way. The movers themselves were experienced, careful, and professional. We cannot express our gratitude enough or recommend them more highly.

I've moved from MA to OH to CO and back to MA. In the move from MA to OH to CO, I lost no inventory…read morewith a different moving company. In the move from CO to MA, with Humboldt, I lost inventory; I had multiple pieces of furniture damaged. Thought I was clever hiding some personal items. Huge mistake. Bill MacRae is an awesome salesman but you will never hear from him again once you sign a contract.

Convenient location in West Roxbury - easy loading and decent prices for a short rental.read more

I am extremely disappointed with my experience at SecureSpace Self Storage in West Roxbury, located…read moreat 99 Rivermoor Street. I have been a customer at this facility, and after what appears to have been a system or payment-processing glitch, I was charged an outrageous $80 late fee because their system claimed that I had insufficient funds. This was the first time I had ever experienced an issue like this. Instead of showing any understanding, reviewing what may have gone wrong, or making a reasonable effort to help a customer, the situation was handled with absolutely no compassion or flexibility. I spoke with Alex at the front desk and repeatedly tried to explain that I believed there had been a glitch or error with the payment system. I also asked for the opportunity to speak with a supervisor or someone who had the authority to properly review the situation. Alex did not give me that opportunity and did not provide a reasonable path for escalating my concern. I was essentially left with an $80 penalty and no meaningful assistance. That is not acceptable customer service. A company should not be judged only by how it treats customers when everything is going smoothly. The real test is how it handles a problem, especially when it is a customer's first payment issue and there may have been a technical error involved. SecureSpace failed that test completely. I was not asking for special treatment. I was asking for someone to investigate the situation, listen to my concerns, explain exactly what happened, and allow me to speak with a supervisor before forcing me to pay such an excessive fee. Instead, I felt dismissed, unheard, and treated as though my business did not matter. An $80 late fee is already excessive, but charging it after a possible system glitch and then refusing to provide proper customer-service escalation makes the situation even worse. There should be a fair review process for circumstances like this, especially for a customer who has not had a history of repeated payment problems. Because of how poorly this was handled, I will be removing my belongings and taking my business elsewhere. I cannot recommend this property to anyone looking for a storage facility that values its customers or handles billing disputes fairly. Potential customers should be extremely careful before renting here. Ask detailed questions about their payment system, automatic payments, late-fee policies, and what happens when their system reports a payment problem. Based on my experience, you may receive an $80 fee and very little assistance when you try to dispute it. SecureSpace management should review this situation, review how Alex handled my request to speak with a supervisor, investigate the payment-processing issue, and refund the $80 fee. Until this is resolved, I strongly recommend that others consider a different storage company where customer concerns are actually heard and properly escalated.

stay away !!…read more disorganized, overcharged us , poor communications. made a difficult move worse.

They were very good. They went to a mover who was holding my things to deliver to Florida from…read moremass. They couldn't deliver them when I needed them. Daly and Wanza said they would and did. They picked everything up and were very accommodating. I would use them again.

8 years ago when I used Burkhardt Movers, I had the most positive moving experience possible…read more Fast forward to 2023, and I wondered if they maintained their excellence. The bottom line is that you shouldn't waste time looking around, just use Burkhardt. One of the owners David came a week before the move, gave me a reasonable estimate and was incredibly personable. Then yesterday they sent two guys (Morgan and Kyle) who were absolutely tremendous. Sometimes you never know what you're getting with movers, but these two guys were courteous, listened to make sure that things were done the way I wanted, and they let me know on multiple occasions that they were dedicated to making sure that the job was done the way I wanted. And to make it even better, they were also focused on being efficient which meant that the move went smoothly and quickly without any feeling that they were cutting corners. It wasn't until later that I found out that Morgan is also a Burkhardt, and it gives me confidence that this company is going to be around for a long time. Moving is usually an emotional affair, but Burkhardt Movers were so fantastic that the sadness of the move was quickly replaced by gratitude for how pain-free they made the move. Thank you Burkhardt Movers!

My friend about was looking for mover recommendations when I told her about my horrible experience…read morewith this company, She said I should warn others, so here I am. I had used this company years ago in the early 2000's and had a good experience. However, the time I used them again a few years ago was a nightmare, One of the owners came to my apartment to give me an estimate. I was getting rid of most of my furniture because it was old and/or broken. So basically all I had to move was a bedroom set, a couch, and some boxes. He quoted me two people because I did not have a lot to move. In fact, when I used them before I only had two people because I did not have a ton of furniture but much more than I had this time. Anyway, imagine my surprise when on moving day THREE people showed up. One of them said to me that they didn't have much work that day. Oh so I am supposed to pay for that? They know they have you though because moving is stressful enough without an argument. Plus, I stupidly thought it would go faster. WRONG! They were so slow that even with three of them there would be long gaps between getting furniture. I went outside at one point and saw the three of them just hanging out on the truck. So finally when everything was done I said ok I will meet you at the new place. One of them said, we have to stop at the office real quick. I get to my new place, and it took them over an hour and a half to arrive. I called their cell phone at one point because they had given me the number, but of course they did not answer. So when they finally showed up and moved me in, they way overcharged me. At least a third more than what I was quoted. I was so tired and worn out that I just paid it. I had to return to work the next day so it took me a while to unpack. That's when I started to notice that I was missing things, jewelry, handbags, designer sunglasses, china from my Grandmother, a huge jar full of change, clothes etc. The problem was i could not prove any of it. I also stupidly used bankers boxes so I did not seal them because I have never had a mover steal from me. One of the movers even said to me that I should not have used them! I was too stupid to realize that the reason they took so long to get to my new place was because they were going through my stuff to see what valuables they could take. I am still heartbroken because some of the things they took were family heirlooms which really only had sentimental value. Please do not hire these people at any price! I wish I had brought them to court, and I still might. Anyway, I am hoping I can spare someone else from their thievery.

This past weekend my wife and I moved out of our 2nd floor apartment to our first home. James and…read morethe other members of RA Movers made this move absolutely effortless and stress free. They were extremely professional, considerate and careful with all of our belongings. All of our larger furniture were wrapped by them and carefully loaded into their truck. They were very reasonable and totally worth it! I would absolutely recommend them to move you and your family anywhere and know they will take care of your belongings like their own. Not one item was broken, no walls were scratched and they went above and beyond to ask us where our items went in the new house and even moved a large dresser already at our new house which was too heavy for us to move prior. This move was done in no time and they took so much pride in the work they did. Highly recommended & can't thank them enough!

Very thorough! Professional, reasonable. Great attitudes. I would recommend then to family and…read morefriends for all your moving needs.

This is our part 2 of a move this year with Isaac's from MA to ME. We moved to an island and it…read moreinvolves overnight storage, driving to ME, driving the truck onto a barge, and then moving our items to a 3 story home! From start to finish, all the employees are the consummate professionals. There's a sales person, then the coordinator, and then the actual movers. Each step of the way, they held my hand and walked me through the steps for moving. Highly recommend!

I posted a negative review with this company earlier this month…read morethis has been resolved Steven the customer service manager was very nice and professional and refunded my money promptly

Everything from start to finish went perfectly! Kieren's home evaluation and price estimate was…read morethorough and fair! Final cost was less than expected! The guys were so professional , organized and very respectful of our furnishings ! They were pleasant to work with ! A wonderful crew !! Huge thank you to Kieren , Jason, Corey, Byron, Arlindo, Kayo , Garron. You made our dreaded move easy!!! We recommend Varsity Movers whole heartedly!!!

Very pleased with Varsity Movers! Responded to all of my emails, they showed up on time, were…read morevery courteous and did a great job moving our stuff! Would highly recommend and will definitely hire them again!!

**** SAFETY ISSUES AND ROBERY**** This location has…read morehomeless people living in the units. When you first move in they make it seem as if your things are safe then a few months or a year out issues develop. My unit was ROBBED and the lock was put back on the door. They claim that the cameras work but its a LIE. They rob random units as an inside job and decline the insurance you are forced to take when you sign the contract. On YouTube there are many people complaining about this very issue. BE CAREFUL Public Storage is at the TOP of the list of this. Declutter your home and only put furniture in these places This is a long list on YouTube showing Public Storage and other companies that scam customers while they pay for unit rent: https://www.youtube.com/results?search_query=storage+unit+burglary

DO NOT STORE HERE! I rented a unit in March of 2026 for $120. Just got notice after 3 months…read morethey're raising my rent 50% to $170 starting July. No reason other than demand. And they told me they can raise it any amount at any time They are a bait and switch. Save yourself!!!