Employees are always friendly so one star for that! Absent any more stars due to broken storage unit. The door keeps coming off of the tracks, which prevents closing it. It's impossible for me to fix on my own, so I often have to wait for many hours for someone to assist. When this happens after the office is closed the storage unit is not able to be closed OVERNIGHT. As one can easily imagine, I've contracted a storage unit so that I have offsite safekeeping for my belongings. In my understanding of renting storage units, that's kind of the point. If the storage unit is wide-open overnight -- or at any time when I am not there to choose and supervise that -- it is entirely ineffective in fulfilling its only purpose. Further, the latch doesn't slide, so often times I can't open the door, or lock it. I'm very grateful one of the friendly employees once called me to tell me that the unit was unlocked. If they didn't do that, I wouldn't have known in that particular instance; several other times I DID know, because it wouldn't lock and I noticed that for myself. This is all clearly very problematic, even as a once off, it's happened on a multiple times per month basis for the 15 months I've had the unit. This is a chronic ongoing issue. Extra Space Storage does nothing to fix the problem or mitigate the cost to myself so I have to absolutely insist that anyone reading this please consider alternative options. Spending money every month to waste your time and ruin your day isn't a common chosen pastime, but if you're an unlikely fan of that, by all means, go for it! read more

BEWARE!!! Water damage. Water damage! Spent approximately $10,000 in storage fees for all of my furniture to be water damaged and basically need to be replaced. My bed is black on the end of the bed from water damage. Most of the boxes the were bent and collapsed from water damage. Furniture black from water it's disgusting. Now I paid all that money for nothing. I have to replace everything anyway. The guy demanded a five star review I would never give him even one star but I have to. read more

1- Dehumidifiers "DONT RUN in the winter" even if it's 55 degrees, humid and raining, so everything I had there boxes included were wet to the touch and falling apart. Since the units are essentially open to the air (they won't tell you this, but up above the doors are WIDE OPEN and you could chuck a baseball over and have it in your storage unit without opening it. 2- RATS. Many items were chewed. Many dropping found. The new place down the street (uhaul) at least runs dehumidifiers 24/7 and uses traps in each unit, something CubeSmart should be doing. 3- arbitrarily RAISING RENT BY 60%! I reserved, paid and maintained my unit via the web portal but they sneak the rent hike notifications via SNAIL MAIL. My autopay jumped over 60% and didn't find out burl I saw my bank statement. 4- insurance. The UHaul insurance structure is much more reasonable and I ended up paying less with insurance and a PROPERLY humidity controlled unit that had 24/7 access for far lless money. 5 Chuck WAS nice when he got me to sign up. He pressured me into a good review, which you can see my original I obliged him with a great initial review, which I have now revised based on my horrific experience. I was assured that price increases were rare and that surely extra space was the place to choose. But when they snuck me a 60% increase all he did was blame corporate, and hd the AUDACITY to call his choice to deactivate the dehumidifiers and "act of god" and refused to cover the damages to my TV and other items permanently damaged by the neglect. The guy lives there for Pete's sake, no excuses for not doing the bare minimum of checking the dehumidifiers. -Calling the corporate office was an automated nightmare, it took 6 calls to get a non-answer. Don't waste your time with Extra Space and their shady underhanded business tactics and wet rat infested units! read more

Charles the manager was knowledgeable , efficient and a pleasure to work with. the property was clean and well maintained

Awesome customer service. Very clean. Fairest price around. I'm thrilled with all of the above. read more

Easy, quick process. Good customer service. Great location. Centrally located. Clean. We'll maintained.

Do not go here! My price increased over $100 in a matter of months they will rip you off stay away!

I had a great experience with Extra Space Storage in Abington. They were very helpful from the moment that I signed up for my storage space. I dealt with Bill and he could not have been any nicer! After I rented my storage, I went by to look at it and Bill walked me through it. I know it's his job, but it's obvious that he enjoys helping people. That's rare nowadays. Dealing with people is. It always easy. If I ever have to use storage in Abington again, I would definitely use them! I've been telling everyone that I know who lives near there, to go to use them if they need storage. read more

Bill was extra helpful. He explained how it all works. And gave us information to help us select the best storage units to serve our needs.

I felt very comfortable renting a unit from extra space storage in Abington. Deb was wonderful explained and showed me many units when I first arrived. She keeps the units and grounds very clean. Deb is very pleasant to talk to and takes the time to explain everything and makes sure that you understand all the paper work that you sign. Paula read more

Honestly wish I did not come here. 4 months into having my stuff here they raised the price $70 a month on me. After some back and fourth they brought it to a $40 increase which is still really poor business in my opinion. The price should not be increased so drastically. My unit has no electricity, lights, or heat so I do not understand this. To say I'm disappointed is an understatement. read more

Deb has been so great to work with throughout this process! The storage unit is clean and she's been incredibly helpful!

Deb is amazing and a joy to do business with!! The facility was always clean and the hours and access to our unit was always easy to work with. Deb went above and beyond in helping us to move in and out of our unit! I would definitely recommend this facility and would come here again if we ever needed to store our things again. read more

Deb was absolutely awesome and knowledgeable. Checkout process was quicker then I thought.

Great experience - super friendly and helpful. Unit is clean and easily accessed!

I came to this extra space storage location after a less than pleasant experience at a different storage facility. Deb was fabulous to work with. She offered her experienced advice and I actually ended up with a different unit for a cheaper price!! I feel confident that my personal belongings are in safe hands! Can't speak highly enough about the customer service that Deb provides! read more

Renting a unit was extremely easy and fast. The units go fast so as soon as one was open, I jumped on it. It is a very safe location where the manager, Deb lives on site. She is friendly and very open and honest about all policies. I would highly recommend this location of you are lucky enough to grab a unit while it is open! read more

so let me just say something on here about this company. My wife and i rented out a storage unit back in july at the abington massachusetts facility, as we had just sold a house and needed to put some things in storage for a while. after a few months, my wife went back to the storage unit to get a few things out and noticed there was some mouse feces in our unit and on some of our belongings. she immediately brought this to the attention of the employees. They told us that the place gets fumigated once a month and that they would take care of it. so a few months after that we go back again and notice even more mouse feces. we tell them again, and again the give us the same reply. So lets fast forward to two days ago. We rented a new house and went to the storage unit to get our stuff. When we get there, there is mouse feces everywhere, way more than the last time we were there and all over our belongings. We had to throw out a fair amount of belongings, including some furniture and irreplaceable family heirlooms. We again, tell the employees there who asked us if we purchased the insurance, which we tell them we did. So they refer us to the insurance policy, which we then call the provider about. But the insurance that the storage facilty offers apparently doesn't cover vermin. We bring this to the attention of the staff again, and their reply is, "this has never happened here before, and since this is a self storage facility there is nothing we can do about it." Like i said, we had to throw out a significant amout of personal belongings, along with some irreplaceable family heirlooms. I will never use this company again and i will do my best to make sure nobody else does as well. And i will make our experience known to anyone who will listen. Thanks a lot extra space storage. read more

I reserved my 10x10 unit online and moved in last week. Day after reserving my unit online the facility manager Deb called to go over the details and I moved in 2 days later. Deb was off on the Monday I moved in so I was greeted by her assistant manager who was very polite and answered any question that I had asked without any hesitation. As to the facility it is very clean and we'll kept, outside aisles are extra wide with adequate room for large moving trucks and pass coded gate so it is secure. I would definitely recommend extra space to any friends or family looking to store. Only suggestion I have for the extra space people is maybe put a second driveway in down the other end of property for exit use. read more

Very clean. Great prices. I dealt with Deb Dupie there and she was so friendly and personable! Thanks Deb!

Deb the manager here is great! Very helpful and friendly. I feel safe with my belongings stored here!