The customer service department was amazing made it easy for me to access my U-Box . They were amazing. thanks to everyone who helped out and worked so hard there read more

Went there they didnt have the one we were supposed to get. The one they did give us we didnt think we would make it to were we was going. The girl working there was not helpful AT ALL. I requsted a call from a manager no call back. Do not recommend at all read more

I wish I could give this place ZERO STARS. I am moving from Quincy Massachusetts to Ormond Beach FL. I reserved a Ubox moving unit to be shipped to FL and a 9ft cargo van. Go there Saturday morning my ubox wasn't out even though I was told it would be available, not a big issue, they went and got it from the warehouse. Was told I would have access to it for multiple days before it was shipped. Put one load in and would come back the next day. I called Sunday morning to make sure my ubox would be available all day and the person over phone said yes at least until Monday morning. My plan was to get there 7pm to finish up loading the ubox because I had a flight to catch the next day to start a job and HAD to make my flight. Also it was the last day of my apartment lease. I get there and my Ubox was replaced by another one! I called the store no one picked up. I called uhaul customer service. They called the manager Jen and she didn't pick up. They called her again left a voicemail and nothing. Customer service messaged the store so that when they came in they would be notified as soon as the computer turned on. I had to drive back to my apartment with the uhaul van and all my stuff. My flight was at 12pm the next day to start a job so I had to get back to uhaul first thing to unload my things and rush back to get my flight. I wanted to talk to the manager about how frustrated I was that her and her staff could have cost me a job. She said she was busy on the phone. So disrespectful, doesn't care, didn't even reach out with a sorry for your inconvenience. No one offered to help me unload my truck even though they knew I was in such a rush to catch a flight for my new job. This place could have cost me so much. Never use this place. read more

READ THIS IF YOU ARE LOOKING TO RENT STORAGE HERE!!!! I have NEVER experienced a WORST CUSTOMER SERVICE experience in my entire life. I have been storing a small motorcycle for the past month at the Abington Uhaul Storage location. Today, when returning my motorcycle after a ride, as I have done at least 5+ times in the past month, myself and my 4 month pregnant Girlfriend were confronted extremely aggressively by a lady who said that she was the Manager of this Abington location. She had purple hair and little to no teeth. She would not give me her name because she knew she was TERRIBLY WRONG. She started off by saying "you have a couple bikes?" to which I responded "Yes I have one motorcycle?". She immediately raised her voice, and began to verbally attack me and my pregnant Girlfriend about storing a motorcycle, saying that "it was illegal, and that I needed to remove the motorcycle immediately, otherwise she was going to call the police and have me arrested". At this point, I asked if she was the Manager, to which she told me yes. I knew that she wasn't the GM, because his name is Dave Post and he was there when I rented to unit originally. After telling her I rented the unit from the GM, she then took back her statement and said she was the Assistant Manager. To put this into perspective, when I rented the unit originally, Dave Post - THE GM - was there during the process. I made it very clear that it was for personal storage which would include a motorcycle. There was no issue whatsoever from the GM and the team there that day. Uhaul allows motorcycle storage which I also confirmed with their Corporate team after this situation. Not only was this attack the rudest and most aggressive way to come at a customer, it was ALL FOR NOTHING!!!!! At this point, she continued to ask what unit was mine, so I proceeded to show her myself. I showed her that the motorcycle was stored (sit perfectly in the unit, clean, no issues, etc.) and there was nothing wrong with this. She continued to say that this was illegal, that I had to remove it immediately, and that she was going to call the police to have me arrested. At this point, I am fuming and told her to please get out of my face and that I would gladly remove all of my property and never rent here again. I requested her business card, to which she said I was NOT allowed in the office. I then asked for her name, to which she again would NOT provide it. She started to call another employee on a phone saying that she had a "terrible customer here" and "to keep his finger on the panic button" LOL. I then got in my car to transport items out of the storage unit (because frankly I DON'T WANT TO RENT FROM SOMEONE SO BLANTANTLY RUDE AND AGGRESSIVE), and as I was driving away she started screaming "5MPH, 5MPH, 5MPH" (I was going about 2MPH lol) and she was calling the other employee on the phone screaming "HIT THE PANIC BUTTON" (Can you believe this?!!!!). During this time, my PREGNANT GIRLFRIEND was standing next to the storage unit, in which the Assistant GM continue to attack her screaming she was going to have me arrested, the cops were on their way, the motorcycle storage was illegal, among several outwardly and extremely aggressive claims that were incorrect. This caused significant stress on my girlfriend which in turn can affect our unborn child - ALL FOR ABSOLUTELY NOTHING!!!!! I got my items and motorcycle out of that storage unit as fast as I could so she would leave us alone. I HIGHLY, HIGHLY SUGGEST NEVER USING THIS UHAUL LOCATION TO RENT ANYTHING!!! The outright worst customer service experience of my entire life. This lady verbally attacked me and my family with a claim that was PROVED INCORRECT BY THEIR CORPORATE OFFICE (filed complaint to their corporate team, and they were ABSOLUTELY ASTONISHED by how we were treated). The worst Uhaul location I have ever used in my life, and again the worst customer service I have ever dealt with. THEIR ASSISTANT GM NEEDS TO BE FIRED AND SHOULD NEVER HAVE A JOB IN CUSTOMER SERVICE FOR THE REST OF HER LIFE!!!! read more

I stop to fill my two tanks. Ring bell, waited, rang bell, waited. After ten minutes went inside to talked the someone. Found a uniformed and uninterested guy behind the counter - no help. Went back out rang bell, no one left with no gas. This place sucks! read more

Wow! What a breathe of fresh air! We had to go to three different uhauls to return the car dolly that we rented in Florida. This Uhaul had great service and the took the time to explain why we had trouble returning it. JD was super helpful and friendly ! Thank you! read more

If I could give this negative stars, I would. I had an appointment to get a hitch installed and when I showed up, there was only 1 person working. I waited for 5 hours and finally got my car pulled in at 7:30 PM. It was at that time that the gentleman informed me that they didn't actually have the proper hitch for my car. The worst part is that they made me another appointment for the Quincy location at 11:30 and I showed up to only 1 person working and he told me he would "try" to get my car in before they close at 7:30. I am still waiting as we speak.... 2 strikes in less than 4 days. read more

Very nice facilities, garbage customer service. I had been here before and needed to get my propane refilled. My expectations were already low so I called to make sure someone with a pulse could help me when I arrived. They picked up and left me on hold for 10 minutes before I just decided to drive there. After another 20 minutes of waiting for help, the propane is "broken." Came back a second time, again waited forever, and the woman just couldn't figure out how to operate it. No one here knows what's going on. They're not trained and will most likely just waste a lot of your time. read more