Jacob was great and very helpful! Accessing the storage unit was easy and convenient.

WENDY was awesome!!! very patient, knowledgeable & informative!! i wasnt sure of exact unit. Wendy also advised me of the supplies area & gave recommendations. prior to leaving she also walked me through the app for access codes and account info! Unit looks perfect for what i need but she gave me the option to upgrade as needed upon availability 5 Star Service with a smile!! read more

I signed a lease agreement and within three months the rate increased a ridiculous amount! I would never recommend this facility... Such a poor and unprofessional practice! read more

I do not even want to give one star. ridiculous rate increase of almost 100 per month in less than 6 months of having unit. unacceptable. no one cares they just harass with phone calls day after payment is due. No one calls back when you leave message to speak to someone. I plan on filing a class action lawsuit if anyone wants to join read more

I will never rent from Public storage again , fees are ridiculous, they just want to take money!

The best part of this facility is the people that work here, Kathleen was extremely professional, patient and knowledgeable on all the details that helped us make a decision to fit our needs. I haven't left a review on a business is a long time but because of the outstanding service and kindness that we received from Kathleen I felt the need! One more bonus is The facility is also very clean! read more

Let's start with the company overall, their fees are ridiculous and they have no issues raising them on a whim- all. the. time. We were paying almost 300.00 a month for a unit a little smaller than a traditional sized garage. Their insurance is a scam. Fifteen dollars a month for absolutely ZERO coverage. We had a mold issue in their "climate-controlled" building. The office denied the issue even after we showed the very company loyal girl at the desk. The insurance company wanted receipts for our damaged property. Receipts for my grandfather's furniture... yeah, OK. They know full well that no one has receipts for their stuff unless, of course, you're storing products for a business. We moved out of our unit one day after we paid for the month and we were charged for the full month!! They don't prorate. If I had known that I would have kept the lock on the empty unit for the full month so they wouldn't have the opportunity to rent it out and earn double rent for the month. Such a scam and horrible money-grabbing business model. We moved to a smaller/cheaper (for now) unit closer to our home in Brick, NJ. The woman who runs the Burnt Tavern Road site is just awful. I'm all for taking my job seriously, but she takes renting out a garage to a whole new level. You're not saving lives lady, you're storing people's junk. Someone needs to tell Public Storage that COVID restrictions are over in NJ, so it's OK to have more than one person in the office (there was no need to yell at the elderly woman who came in after us for being in the building and not having a mask). She was uncooperative about seeing the unit because we had to walk to it... because COVID prevents her from letting us take the golf cart. Ok, so let's walk. She wanted us to rent the unit online even though we were standing in front of her. If I didn't need a place for my junk I would have walked out but PS knows people have stuff that needs to be stored so they know they can do what they want.... may as well be the cable company. I do not recommend this company and I'm seriously considering just throwing everything out so I don't have to use them anymore. read more

I was happy with the great rate provided to me upon move in and the facility is nice and clean, and although the contract says that rates can go up time to time with 30 days notice, it is unacceptable to raise my rate after less than 6 months of use, by over $100 or 25%. This is terrible business, especially since I can't easily move out of a 10x30 unit to a more honest storage company. Am I to expect the rent to continue going up whenever Public Storage decides? 25% whenever they want? Units at the same location are renting for $200 less, so this is just plain taking advantage of customers. The customer service team is impossible to deal with, no accountability, no offer for a solution. I will never use Public Storage again and will highly recommend others to stay away. read more

I visited the storage unit and facility and was blown away at how clean they both were. Liz the property manager was so nice and helpful. I was very surprised how easy to obtain my information on line was and the cleanliness. read more

Great service!! Did my reservation online late and needed access right away. Liz the property manager at the Brick location stayed late to make sure I got in. Wonderful service!! read more

Everything was done online but I still received a follow up call. So easy! clean unit ready on time ~ great customer service!

If you like a company that raises their fees every 6 months this place is for you. If you enjoy an honest relationship between you and your service provider then it may be best to look elsewhere. read more

I had a great experience at this location, Brick NJ, Liz, the property manager was delightful, wonderful and extremely helpful.

Easy online scheduling and setup. The storage unit was clean and ready to move into, with the lock and rental contract located in the unit we arrived. read more

Heather was awesome in setting us up. Just the right size unit,fairly priced. Easy in and out. Would recommend this facility, they get it right. read more

The office staff is amazing. My only complaints are, I wish I had lighting in my units. My other complaint is if you leave even a minute late corporate sends texts and makes the office call you. It would be nice if they had a small window of time before reprimanded you. read more

I was looking for a storage unit,, after checking out a few i called the 800 number and was given a reservation. I immediately got a phone call from Ashley to confirm. I was late for an appointment with her and early for the next. Ashley and Heather showed me two units and I settled on a 10x10. the service from the very beginning to the end was amazing. Impressed with Ashley's thorough descpiptions and I would recommend Public Storage to anyone. Thanks ladies. read more

Beware of public storage!! I rented a unit Sept 1 for 215 a month was told its a month to month lease and when I asked if the rate changes they told me this was my rate. After 3 months it went up 70 dollars a month! This is unacceptable especially since I am also renting a pods and there rate ( which is cheaper) stays the same. Every other storage facility locks in your rate. I would not recommend Public Storage!! read more

I basically was able to do everything online and drive in and get to work. Very good response to questions and an easy process. If you have to have a storage unit these guys are really good read more

Where to start, lets start here the person answering the phone has the personality of a toothpick and loves nothing more than to talk over you and to you as you as though you are 2 years of age. It would also be informative if they would tell you of the cute scams that are included in the contract and in most of the hidden fine print especially the one that if you have the storage unit for 1 day or the full month the price is the same they do not prorate you. This means you just get slapped with the full amount if you vacate the unit lets say after less than a week, which if you had that information you may as well have just stayed for the full amount of time in the month. Than you will be blessed with the truly infuriating statement of "we were not running that special at the time you signed up but I can offer to let you speak to the manager". Always a favorite. Again now what makes that statement even more infuriating is this person knows they are the manager on the phone ,as if people do not remember the voice of the person they spoke and that memorable personality from that in person conversation when they signed up. Ah yes here in 2022 everyone is living in Stupidville where Public Storage is the mayor and if you use Public Storage then you have just upgraded to a bigger house there... NEVER AGAIN I would rather throw my stuff out or donate it before storing it there. read more

Our "move-in" experience today could not have gone smoother. Kimberly showed us our reserved space and talked with us to help figure out which unit would be best. She also explained all the pricing in a very easy to understand manner, and made us feel completely informed. With all the stressful parts of moving, it was so nice having our storage experience simple and painless. I will definitely be recommending you guys to any friends who are looking to get a storage unit of their own. read more

Yeah, it's a perfectly fine storage unit for storing your unused stuff, however my main issue for giving them such a low rating is the fact that they keep raising my rates with absolutely zero notification. My rate originally started at $79 a month and with the rate hike last month I'm currently at $159 + tax a month. If you are signed up for auto payment, you might want to check your statement. It's shady to be raising rates with no email or phone call, especially when clients are being auto charged. I'm out of this place ASAP! read more

Ashley and Joel were very helpful and answered all our packing and moving questions. This is our second time using this facility.

Went to purchase packing supplies, they had everything I needed and helpful staff to pick what was right for my move.

Kassie and Kaitlyn were very helpful and provided excellent customer service. They were very informative and able to answer all my questions. read more

We already had items in a 10x10 unit at Public Storage and needed to downsize to a 5x5. Called and spoke to Mike who told me it was best to do a transfer if possible since that would save us on being charged the admin fee when you get a new unit. When we went to the Public Storage office on Monday, we dealt with Ashley and Joel. Both individuals were awesome and super helpful. Can't tell you how nice it is to work with a company who helps you save money and does what's in the customers best interest. I saw what Eli B. wrote about rates hiking up but don't know how he can say it was happening without notification. I would get both emails and notifications thru the mail when that was happening. What more can you ask for?? Thank you Public Storage for your great customer service. read more

Liz provided me with excellent customer service today as I rented my storage unit today. I would recommend this location if you are looking for a unit. read more

I am quite pleased with their service so far. It was a pleasure to work with Ashley. She is very polite and knowledgeable. Have signed up for two units and will recommend to others. read more

I needed a storage unit after moving to the area, and found Public Storage to be the best for my needs. From the outset Kailee & Heather, as well as Amber Rose & Ashley were professionals in every aspect. The units were clean and dry, and served my needs for the time that I needed one. If you have to store your stuff, you cant do better than public storage in my opinion. read more

Ashley and Ashlyn (training) were very kind and helpful. They answered all our questions and helped us figure out the size of the unit that would be best for us. They showed us the unit and made the process run smoothly! read more

Ashley was extremely helpful and professional in assisting me to find the right unit. She was quick in getting me through all the paperwork. The place is clean and for me that is huge. read more

i have been renting space here for over 6 years. Ashley and her staff are amazing. they are professional, courteous, and very friendly. the place is always very clean. they are always willing to answer any questions you may have . they never act like you are bothering them like some businesses out there. if you are looking for a secure space to rent this location is definitely the right choice. keep up the good work Ashley and your awesome staff. read more

Ashlyn was wonderful getting me set up with a storage unit. She called to confirm my reservation and appointment. When I arrived, she took me to see my storage unit and explained everything I needed to know and answered all my questions. She is thorough, efficient and very helpful. All in all, it was a pleasant experience. I highly recommend Public Storage. read more