I'm really happy with every aspect of working with this company. The pricing was the best around,…read moreand one site even directed us to another one, knowing the other site could offer a better price. The loading zone is fully covered and everything is super clean and bright. I couldn't be happier!

So far, so good. No complaints. Only time will tell. Darnell was easy to work with and helpful. I…read morewas a bit bombarded to leave a review, only having the unit a week (call and text) but whatever it takes. The building is super clean. Well maintained. We shall see how it goes.

I purchased a unit through a third party site and upon arrival they said my unit was not available…read morebut due to the inconvenience they would honor the price and change the unit number fast forward down the line after the first month they started charging double the price to me, I vacated the unit and then was charged an extra two months from that point, if you call they will tell you a manager will call you back and then you never receive one leading to more expenses having to be paid. The price advertised is a clear bait and switch although understanding prices can change a customer should agree and be notified to this. I had tried to get in contact to address this and was always told a manager would call me back and then never received anything leading to the bill increase. I also received inappropriate commentary upon arrival and should have known at that point, this was from Mr. Brown directly who made comments about my voice asking if I was partying the night before, and made inappropriate commentary suggesting to party alongside. He should be fired for these remarks and his unprofessional services and will proceed with prime storage in request for video surveillance from the incident in an effort to prevent this from happening to new potential clients. The most vital and important part to this is When asked to speak to a supervisor he refused to offer me information pertaining to a name and phone number associated with his higher ups. From start to finish with this place was a headache and I truly recommend finding another place to do business with. They agreed to refund partially after they said they would contact corporate however, I would not provide documentation of the partial refund. I will update if I actually do receive partial refund on this part. UPDATE- ON AUGUST 1ST, 2025 I was advised I would not receive A PARTIAL REFUND HOWEVER HE SAID IT WAS DENIED AGAIN FROM MR.BROWN, AFTER BEING TOLD I WOULD RECEIVE A 300.00 REFUND FROM HIMSELF again requesting to speak to a supervisor and being advised he can not give out that information which is recorded evidence in this matter. If the end all be all of this business is Mr.Brown himself you should take note of his unprofessional nature and inability to provide basic services and fraudulent behavior experienced renting from this facility. He mentioned my google review when calling back today and I believe that is the reason he does not want to issue a refund showing his acts, and nature as a person very revenge and malic behavior at its finest. My original impression I should have followed and not went through with renting a unit from this place. Again save yourself the hidden expenses, and deceit within this company. I also believe a lot of these reviews are false, and they seem to always reference Mr.Brown after a bad review, looks to me like from fake profiles. It is alluring the original price but it will double without any notification. The unprofessionalism is appalling.

I have been renting at the Lindenwold location for just over two years now, since January 14th…read more2021. I had no issue other than the unreasonable price increases up until January 9th 2023. On January 9th I had gone to retrieve something from my unit and when I did I discovered an unfathomable amount of rodent urine and feces all over my belongings!! Mind you for the two years I was renting there I had been to and from my unit numerous times and this was not an issue, the most recent visit to January 9th being late October/ early November 2022. Once I saw the damage I immediately notified the customer service call center and notified Colleen at the front office the following Monday since it was a weekend. I was assured that they were taking the matter seriously and an insurance adjuster would be in touch. I finally got an email from the insurance department a week later. It's worth noting the the adjuster is in the UK so a discussion by phone is next to impossible between the time change, and a normal work schedule. So the adjuster asks that I go to the unit, take pictures of all of the damaged property and research the retail value along with reimbursement value. Going through the unit itself took an entire day, and the following research took about a week and a half to two weeks. Now I want to make it clear this was an entire household worth of property including kitchen ware, clothing, bedding and furniture. The furniture itself included 3 brand new full sized sofas and a brand new armchair that were purchased in August of 2020 and put into storage January 14th, 2021. They were still in pristine condition and this damage has completely voided the warranty from both furniture retailers due to the health hazard of rodent urine. I sent all of the pictures to the adjuster along with a very fair reimbursement price and after a week or two of waiting I finally get a settlement offer of $500!!! I won't put the exact dollar amount of the damages done however it was considerably more than $500!! I have now been going back and fourth with Colleen and customer service for going on four months and have only heard from the DM Archie once about a month ago with the promise of a call back that never came! It has also come to my knowledge that Colleen has personally tampered with the clam by stating to Archie and most likely the insurance company that I had food in my unit that attracted the rodents!! This statement is completely and utterly false as the most that was in my unit in the way of food was an air fryer that had some residue from cooking that had been in that unit since the beginning in January 2021! There was not a rodent problem for two whole years and this girl literally tried to scapegoat! I have also tried to be fair in the way of if they don't want to pay for the reimbursement of the property lost I would settle for a refund of the rent paid up until this point for no reason whatsoever other than to have all of my belongings completely destroyed, not to mention the health hazard it entails! It's also worth mentioning that there was not a single rodent trap on this property until AFTER the complaint was made! While going through my damaged property myself and the people helping me had to wear face masks, rubber gloves, and sterile booties just to handle the items because urine was quite literally dripping off of them! We discovered a rotting rodent carcass in the unit as well. Colleen and prime's solution to this issue was to move me to a different "cheaper" unit DIRECTLY NEXT DOOR to the one I had been renting for two years so they could disinfect the one with the rodent problem. Someone please explain to me how if rodents could access one they can't access the one directly next to it?! Anyway this unit was promised to be given at the starting rate of $119 which it was for the first month, the second month it shot right back up to $259, mind you I was late on my rent so there is a $35 late charge that was also promised to be waved by the call center due to the issue at hand. Why am I still renting there you ask?? Well the day I went through all of the items 99% needed to be disposed of and thrown away, however the large items such as the couches are too large to be tossed away so easily and I am keeping them just in case this has to go further and a physical example is needed. They are too disgusting to attempt to bring into my home and like I said rodents were nesting in them so I cannot move them to another facility. My hope was that prime storage would recognize the injustice done to a customer storing their belongings and do the right thing so this could be settled in a mutual way and we could just go out separate ways. Enjoy these lovely photos (yelp only allows a certain amount of photos so this is just some of the damage)

Horrible experience from beginning to end. Rip off too! Shame how often n how much they raise ur…read morerents. Their motto should be like roach motels you check in but don't check out!!! Sad how many people get low rates or first month free, then rents raised ridiculously high, and unreasonable. I reserved a unit at the harker rd location before I left Nc to move back to nj. When I pull up, they don't have my 10x30 unit. Was told reservation on line doesn't guarantee you a unit so BEWARE!!!. I'm like whatttt kind of nonsense is that? They apologized but it was a major inconvenience, especially coming out of state, after a long drive and it was a Sunday. No where else to put my stuff. Then they tried to get me into 2 separate units but wanted to charge me more than the rate for the 10x30. Had to argue to keep same rate. But I had to pay double insurance smh. So the 2 units were in a different location than originally planned so I had to travel a bit further to get to it. And another BIG ISSUE here is NEVER ANY CARTS!!! Neverrrrr any carts to move ur belongings or to move in or out. Having to walk the entire building to not find any carts. I think office should keep carts there and gave people sign them out so they won't disappear, then they can have a decent amount of carts for all customers. Not just 2/3 carts for an entire storage building with hundreds of units. And don't try to reach out to higher ups because they say 2/3 days to return calls but don't. Save urself a headache, and don't rent a storage at the big orange sign place. I had another storage unit at life storage in sicklerville with less increases in rate and better service. They have a blue sign, but I pay online at Extra storage/green sign. I'd never rent a storage from Public storage ever again!!! And this location could definitely use some maintenance. Thought I already left a review but don't see it.

since you left me a message about how you want me to rate my experience with public storage it…read morewould be -5 star. this past september someone were able to have access to my bank account. td bank froze my account than closed it down. my public storage payment was auto payment from my checking account, the date my account was shut down september 10, 2025 and on 09/11/2025 i called public storage to give them my new bank account number. i called every day no one would answer phone and every phone call i made also left message, on the message i would leave i said to please call me because i have a new bank account number i was not going to leave my new account number on answer service, every day for 19 days i called even went to front office left notes and letters these items were taped to door. when october first came because of you people not knowing how to run a businessor or have somone there during business hours i was charged late fees plus $ 10.00 for what have no idea.i did get lucky driving past and seen a guy behind the counter went in and told him what i been going thru he gave me business card with the name regina boyle districk manager who i called twice and 2 e-mails, never recieved phone call back and checked the e-mail that i sent and seen that it was opened and read. the guy behind the counter that understood what i was going thru called me said i could no longer use my bank account must use credit card. this man behind the counter young black guy should have your job lady. soon as the weather gets little warmer pulling my wifes shit out of there will give 30 day notice. i used a friends cell phone to call and said i wanted to rent a storage unit at same location man picked up phone to answer said public storage than i asked him why did you answer the phone now when i left 19 phone calls and no one would answer, he could not give me a answer. al dimatties

We have rented from this location a few times. Never had any problems. Staff really nice. Great…read morewith communication, calls, updates regarding pending rentals etc. Trucks always clean/decent. No issues with mileage charges being adjusted after rental. So far so good. Stress-free location. Keep up the good work!

Great local U-Haul with plenty of rental trucks, vans, towing trailers, and storage units…read more Reasonable prices as well! The staff are friendly & helpful too (not something you see all the time in South Jersey!) The only not so great thing is the fact that they're on the White Horse Pike ...and a LOT of drivers think it's the Indy 500 and drive like bats out of Hell...but that's certainly not U-Haul's fault.

I moved cross country twice and Sinclair was the wirst choice. They made a stressful situation…read moreworse. Just to mention a few issues: Someone else mentioned this in another review, Sinclair raised our quote one week before moving by $400. They also made us pay for a crew of more people of what then showed up (as we paid for 5 guys, 4 showed up) both at origin and destination. The move "specialist" was terrible, confusing, misleading, he even yelled at me on the phone! I had to put so many claims for everything they broke and lost. Stay away from them. Please, Sinclair, do NOT respond to my review. I don't want to deal with you ever again.

We've used several movers over the years. Sinclair movers was by far the worse. We had set aside…read moreelectronics and clothes to take in our car. When we went to retrieve these items they were gone. We told the foreman who told us the workers must have packed the items and they would arrive at our new home. Much to our dismay they did not. We contacted Sinclair. They told us they would search for these items. After several phone calls to Sinclair and no resolution we decided to file a claim. It was denied because apparently we had signed a form saying we received all of these items. We thought we were signing a receipt of delivery. DO NOT SIGN this form. We went back to Sinclair again seeking resolution. They offered to send us less than half of the amount needed to replace the lost items. Since we were so tired of dealing with them we agreed. However, that was weeks ago. Still no check!! We also have discovered several other things missing. I've held off on this review hoping for resolution but I finally realized that was not going to happen. We are so disgusted. I would not recommend Sinclair.

Worse company ever. Convince me to piut down payment. Fast forward not only did they not show up…read moreand not contact me, but once i Spam call them they finally let me know what happened. Fast forward a week still no update and also told me I did not put a deposit down... I just called my bank and charged back. They refused to communicate, very unprofessional

Worst moving experience I've ever had! Paid them their fee for moving and then they sent…read morecontractors to move me, was told they would pack everything They brought no materials to pack anything. I had paid extra for it. The Moving Solutions Company they sent just kept adding more and more money. I gave them 2500.00, they added over 3, 000 more. I wouldn't pay it They still have my belongings. I told them to keep them. I'll start over. They also wanted 4, 000 more to deliver it. Extortion period! I gave them a 1 rating. It wasn't even that.