IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

I think the office worker was very helpful and she was by herself working hard. Clean and friendly…read more Jessalyn was more than helpful.

I have a problem with you being able to accept my money 24 hours a day, but I only can access MY…read morebelongings between 9:30am-6pm. I swear to GOD I'm not fuckin with you all from this day forward and I will ALWAYS have negative remarks for PS as a company. #pissed

I am beyond frustrated with my experience at this Public Storage facility. This was my first time…read moreusing them, and it will absolutely be my last. The issues started with unexpected rate hikes, but the real nightmare began when I tried to move out. For over a month, the facility kept their trash cans locked, making it impossible for customers to dispose of small debris while cleaning out their units. When I placed my items near the locked bins--since there was literally no other way to dispose of them on-site--management called it "illegal dumping." They threatened me with a heavy fine unless I removed everything immediately. Because the items were too large for a standard residential bin, I had to: 1. Pay friends to help me load the garbage back into a vehicle. 2. Transport the trash back to my own house. 3. Hire a private junk removal company to haul it away. I have wasted an incredible amount of time and money dealing with their lack of basic amenities and aggressive "fining" tactics. If you want a facility that actually supports its tenants instead of looking for ways to charge them more, look elsewhere.

EZ sign up online days before move in. leaving plenty of prep time JIC…read more The day I moved in, all info was sent via text. With site access code. Access Code use 1 time for initial entry. I used the App for all leaving and entering after that. Facility was very clean. other tenants show common courtesy when leaving and entering, very important when moving. Lock and Welcome packet waiting in uni. I highly recommend the Public Storage App. Access the App when leaving and entering. Leave you location access on for app.

Wow!! I was almost in shock when I had to visit my unit. The place looks so much better!!!! The new…read moreguy James is working his legs off!! He is also so helpful & kind. I have a broke tail bone crack and he helped me put a couple boxes in my truck and a smaller computer monitor. The two times I needed help he literally put down what he was doing to help me and another gentleman who was a bit older. He's kind hearted and I was debating if I should empty storage but if he's the new manager who sticks around I'm staying! Congrats ES storage. You have an excellent staff member. I hope he sees this and is shown the appreciation he deserves by others staff or his bosses. If he's a great manager the higher ups must be great too! What a great company ‍

James R was very helpful he helped me find my unit he explained to me how everything works at extra…read morespace definitely a great guy

Do Not go here. Area is RAT infested, my door was damaged by a stray bullet. When I notified the…read moreattendant, she didn't even offer to move my belongings to another storage or even fix the door. Gate is often out of order with no security. People dump their crap outside and don't even bother to dispose of it properly. If you value your belongings, this is not the place to store them.

Tia was there to help us check-in and she was so helpful, even though we were 3 hours late. Great…read moreexperience in general. We got the first-month free rent promotion. Thanks!

Brought the van back with more fuel than I left with and some how Eduardo M still charged me a fuel…read morecharge. I don't know if this is what this location does or if he took it upon himself to do it but it's bullshit that he would do that. I suggest everyone that goes here look at your receipt after you are done to make sure he is not stealing from you. Maybe he did it cause I'm black who knows.

I think this location is a very professional site. You can check out and do everything online to…read moreminimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

This is the second time we have hired The Professional Movers, and once again, Moises and his crew…read moredid a great job with our move. We were moving into a duplex-up with no elevator, so there were a lot of stairs and some pretty heavy furniture, but they handled it without any issues. It was also a very hot day, and the stairs were outside, which made the job even more challenging. They showed up on time, worked hard all day, and were very careful in wrapping all the furniture to protect the edges. They were also easy to work with and kept a positive attitude, even with all the stairs and the heat. Moving is never fun, but they made it a lot less stressful. I'd definitely hire them again and would recommend them to anyone, especially if you have a move with lots of stairs.

We used the professionals for our cross country move from Chicago to San Diego! We got Nicolas F…read moreand his team. They were literal professionals. They stacked our POD and packed it so well. Absolutely nothing broke during the trip! They worked so hard and were done with an hour to spare! They made the moving experience so easy! I appreciate them sooo much. You must hire these people they're so beyond fair priced and extremely reasonable