The manager that was walking around was very nice!! asked if we had any questions and if we needed help with anything!! very helpful i believe his name is Juan read more

Tehya at the Arcadia location was nothing short of amazing! She made things so easy for me. She truly is an asset to the company.

Boy I wish I never put my stuff at this storage facility! Huge scam in my opinion. They start your storage rate at a fair price and once you've got your items in their unit they start increasing the price. My monthly rate went from $166 in 2020 when I first rented their unit to my last increase in June 2024 to $486. Unfortunately, I'm not in a position to get my items out of their unit just yet as I currently live out of state. But I'm working on getting it out ASAP. Just wanted to warn others (especially anyone moving further away and unable to move their items to another location). My increase went from $166 in June 2020 to $183 and increased again to $202. Increased to $280 in June 2022. In June 2023 increased to $392 and last increase in June 2024 went to $486. So in 4 years it went from $166 to $486. Gives me understanding as to why/how so many lose their entire storage unit contents with such a scam like this. Shouldn't be allowed such an increase. I'm guessing they'll increase the rate again in June 2025. I will update this post or another review if so. BEWARE read more

Sipriana made my moving process, so quick and easy. She was so nice and made everything very clearly. I will be referring more people over, because I was so happy from my visit! read more

If possible, I would leave a negative star! When they need your business, they are quick to answer phone calls. Be aware, everyone! The office here is not responsive after you sign the contract!!!! The office phone number is only an automated number with no one answering !!!! Seriously!!!! We scheduled a move-in day yesterday and confirmed with onsite manager that there will be someone at the office. They said someone will be here at 9:30am. We arrived at 10:00 and no one is here. After several attempt with phone messages, no answer and no call back!!! There is another customer waiting outside the office before our arrival. He said he also called yesterday to confirm for staff availability. They told him 9:30am, too. He also received no call back after several attempts. This is unacceptable!!! read more

Great customer service, swift checking process and Tehya was great to work with...I highly recommended this storage center for anyone

super friendly and welcoming staff!! we were attended by Tony and Javier and they made the whole process of buying a storage easy and straight forward! totally recommend coming to this area read more

The place is great! Jackie was amazing in helping me figure out my problem I had! She's so helpful, respectful patient! Thank you so much Jackie' read more

Phil was so welcoming and nice! He helped w a concern I was having, and I'm so happy to have chosen this location to store my belongings. Both him and the manager are always providing the best custom service. Thank you! read more

This property is very clean and easy accessible. Sipi was very helpful and kind while showing me to my unit, definitely recommend to anyone.

Tehya is always helpful ! I trust this location as well. I've been having a storage here for about 2 years now. And it's clean and reliable. Will continue to rent with them. read more

tehya was so helpful in helping me reserve a storage thank you the best customer service

this place is so unorganized, they are always closed when u are trying to pay ur storage. they see u and walk away and make u wait for a loooooong time.. read more

Public Storage - They say there open but there never in office and its hard to pay my bill for storage..terrible service it happens every time - Self Storage Near Me - Arcadia, California

Never used storage before the processes was very easy to get started. Tehya gave great customer service also helped getting best storage suited for me would recommend to any friends and family. read more

Most awful experience. I had my furniture & clothes stored at this facility and when the movers came they saw an infestation of rat droppings & cockroaches . I had to throw away a mattress since it had so many roaches living in it & the worst part I had to leave all the boxes outside of my house to sort out & make sure these awful critters did not get inside my home. I told the staff & couldn't even help discard the mattress. read more

I give it more stars but theirs not option for that the lady in the desk helped me thoroughly best experience and great service

The lady in the office was super nice, helpful and I would recomend anyone to rent there!

Kinda of disappointed, the customer service is great however, this place got RATS!! Never had a problem before and we had storage with them for awhile! They did say they are working on the Rodent Issue but that was a couple of months ago! Don't store you belongings in cardboard boxes, use plastic containers! And wear gloves and a mask when taking your things out! read more

Friendly staff. Clean and secure place. It was easy to open and close my storage unit account. Thank you Tenya.

Just received a notice in the mail that this particular location is raising my monthly rent by $23 effective next month "in order to provide better customer service". Um, as far as I know, they aren't upgrading anything or extending their hours. So how exactly can they justify raising the cost? read more

Easy to move our stuff into plus Tehya gave us friendly and professional service when we signed up for the locker! We will recommend this PS to anyone who asks. Thanks! read more

I signed up online and Tehya & Sandra had my paperwork ready within 30 minutes of sign up. Very fast, helpful, punctual, and energetic. In and out with no hassle. Thanks! read more

Tehya was very helpful & very polite. Had a great experience here. Its clean & the units are well maintained.

Edwin is always friendly when I go to my unit and the place is clean. Friendly environment always, I enjoy it. One of the best public storage at I've been to. read more

We've been renting a unit here since May 2015, and everything has always been consistent and without any incidents. Our belongings are safe, the front counter is always helpful and nice, and never seems to have more than 2-3 cars. Wouldn't hesitate to recommend renting a storage unit from this location. read more

I have been storing my stuff at this location for over 10 years. Very helpful and professional staff. The units and facilities are kept clean and secure. They found that I had put my lock on wrong after one of my trips, they secured my unit with one of there locks and notified me so I could secure it the next time I came in. It's little things like that makes the staff standout. read more

Sandra helped my family and I rent a unit . She made it very easy . Was very satisfied with the service.

Tehya was very helpful and made everything easy. The units were very clean. We did a the paper work within 10 minutes and we were out.

Tehya is by far the most professional property manager i've ever dealt with. Before going to this particular Public Storage i visited a couple other storage locations and simply because of the managers attitudes i decided against doing business withe them. Tehya was extremely helpful from the day we rented the unit to the day we moved out. Seriously could not have asked for a nicer person to deal with. read more

Teyha is cool. BUT my stuff is ruined from rat infestation . Im in process of filing a claim against them . All my stuff was eaten up by rats and rat urine . read more

The experience was wonderful and place is nice and convenience since it's near the highway. Felicia was nice and helpful. The place is clean and well kept all the time. I would totally recomment people around the area to use their service here. read more

I rent a storage here, and we always speak to Tehya. Shes really nice and helps us out when needed. I recommend this storage location.

Tehya was very sweet and helpful in explaining everything. Everything looks clean and well protected. Can't complain about anything ...oh except for the access times. You only have till 6pm m-f and 5:30 weekends read more

Excellent Public Storge facitly. Easy access to I-605. Room to navigate and drive large moving trucks. Pricing is competitive and there are a variety of storage size lockers available. Tehya was professional and extremely accomadating on our move out. read more

Excellent customer service. Cannot say enough good things about Tehya. She is helpful, understand and efficient.

I just moved my things to public storage & I am very happy with the experience there Monique was very nice helpful understand. She answered all my questions and my concern about the place . read more

Best experience ever in rental and overall info and presentation. Employee TEHYA was the best and most helpful ever. Will recommend this storage facility -- and to ask for Tehya. Thanks! read more

Tehya and Sandra are fantastic! They are extremely helpful!! Easy to work with and very friendly...go see them for any storage needs you may have! read more

I was having a terrible day helping an elderly neighbor move things from another storage facility to this one so he could save some money on fees. I did not know the guy well, but I decided that I should give him a hand after hearing about his sad, sad situation. I had no clue what was in store for me. To cut it short, Juliana and Tehya helped me so I could help someone else. Not to sound so dramatic, but it really made my day. Thank you, ladies! read more

If I could, I would give no star. I have been with this storage for 3+ years. I always made payment bimonthly or quarterly. I was late in Oct and was charged $15. I went ahead and pay for another 3 months and called to ask to waive the late fee. They replied no later coz already waived once. I understood and forgot about the $15. When Dec comes, I can't believe they charged $15 late fee on my $15 late fee outstanding balance and won't waive it. This company or location is so money snatching... Don't come! They are so cheap they never reinstall the broken combination lock on the door that lead to my unit. I have to go around to the other door and open this closest door to unload or load my stuff. read more