Dr. Melissa Lambright, OD, provided me with probably the best Optometry experience of my life…read more Lets start this with a story. I had recently lost my glasses. After exhaustively looking everywhere I ordered a new pair, but had not yet taken delivery of them, when it was time to travel to my parents house for the Christmas holiday. So, I did what I usually do. I traveled only with the contacts I had in my eyes. Lo and behold, I ripped one of my contacts while taking them out on Christmas day. I have a very strong prescription (-6.75) so there was no way I was able to drive back home to the Boston area without having corrected vision. On Dec 26th I must have called every single Optometrist, Eye Center, Walmart Eye store, etc. in the greater Hartford area, to find out that they were either closed, unable or unwilling to help. I had thought it would be easy to just buy a box from someone as I had my prescription in my car (lucky break) but no such luck. On the off chance of success and in desperation I left a message on Sight, LLC's voicemail. Little did I know but this paged Dr. Lambright on her own holiday travels in the Midwest and she called me back. Not only did she arrange for her employees in her store to give me a sample contact lens, but she did it for no charge. I am obviously very grateful to her, and I can't help but recommend her services. If her regular customer service is anywhere near as good as my experience, Sight LLC is definitely worth your visit when you look for new contacts or glasses.

Before scheduling my exam, I specifically asked whether FSA payments were accepted and was told…read moreyes. After completing my exam and ordering glasses, my WEX FSA card was declined. WEX later advised me that the transaction was rejected because of the expense/merchant coding used by the provider. When I contacted the office after calling 3 times, I was told that other customers had experienced similar issues, but no accommodation or solution was offered. Because I could not use my FSA funds as expected, I was forced to cancel my eyeglasses order. I found the experience disappointing and frustrating. Now my insurance has been billed for the eye exam and I have to go find another optical shop that knows how to submit FSA payments. I should not have to pay out of pocket because they have known about this issue and basically lied and said they could handle FSA expenses when they obviously cannot.

Eye exams don't have to be unpleasant…read more My overdue eye exam with Dr. Lippi was pleasant, professional and efficient. I asked about trying contact lenses again after an irritating experience I had with contacts thirty years ago. She listened and provided insightful guidance. Truthfully, I'm a bit leery of anything located in a strip mall but I fully recommend Complete Family EyeCare and Dr. Lippi.

Let's just say this is a very unprofessional place because I called and updated my Insurance…read moreinformation. with staff knowing they don't expect Eyemed not once was I told that. Secondly you call my phone to verify the appointment and I ask about my insurance and was told they don't expect it but take Medicaid. The lady steady talking over me instead of listening to what I'm trying to explain. proceed to tell me she don't know my name but is calling to confirm an appointment for a minor child. like how tf you don't know who you talking to about a minor child. what if I wasn't even the person you needed that's a complete HIPAA violation on PHI. As a medical professional I am completely disgusted by the way I was treated all over asking a doctor question. Asked to speak to supervisor and was told there was no Sup in building until Tuesday. Next will I ever us this place again

I cannot express how pleased I am with my experience having Cataract Surgery with Dr. Epstein and…read morethe Northern Connecticut Eye Associates. The office and staff are very professional, knowledgeable and friendly. Appointments run on time and the office is clean and sanitized after each patient. Dr Epstein fully explains what to expect from the surgery and reviews the various muti-focal lens options and insurance coverage. The surgical center runs like clockwork. They are very friendly and make you feel relaxed. During surgery Dr. Epstein explains what is going on and the procedure is over quickly and painlessly. The aftercare is fantastic. Dr Epstein called my home the night after the surgery to check on me. Aside from being an excellent Surgeon Dr Epstein is very personable and truly cares about each patient. I was virtually blind before my surgery and now I see fantastic without wearing glasses, they truly changed my life.

My 80-year old stepdad had his first cataract surgery this week. He was very happy with Dr…read more Epstein and his follow up call that evening. Also, Cheryl was extremely helpful with the pre-op instructions and so great at explaining everything! Her tips and instruction sheets made the post-op care easy to navigate. Highly reccomend! Thanks so much!

Very friendly, welcoming and helpful team here…read more Best eye exam I have ever had, and that includes many places in major cities like New York City, Los Angeles, San Franciso, Houston and others. The only time I felt the doctor was giving an in-depth look at what was going on with my eyes. They offer you two additional exams that insurance does not pay for, but they are not expensive and worth it for the amount of detail analysis/images they are able to get on your eyes. I hate shopping and shopping for glasses is not remotely on my list of "favorite things" to do; however, she was very helpful and narrowed the type of styles I liked so I could pick what worked best for me. Just got my glasses today - in only about a week, and just in time for a long trip. Thank you.

From my first phone call asking about a confusing insurance situation, to the appointment with the…read moreoptometrist, and finally to a referral for surgery, the experience has been amazing. I truly feel as though everybody at this Eyeglass Place is on my team. (If only they offered primary care :-).

West End Eyecare is wonderful. I've been seeing Dr. Hardison for about 4 years now, and it's a…read morepleasure to be in his care. Not only is he an abundance of knowledge, he is compassionate and truly cares about his patients. Not only is Dr. Hardison a great optometrist, but his staff is courteous, professional, knowledgeable, and friendly. Being a part of this business is like being a part of a family. I'm a type 1 diabetic, along with having some other health issues, and it's been important to me to find a doctor who understands and is familiar with this. Hardison and his team have been my saving grace since I moved to Central Connecticut about 5 years ago. Love, love, love West End Eyecare. They will do anything and everything to take care of you!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Great experience, felt like the doctor really listened to my concerns and addressed them. Will…read moredefinitely be coming back for my yearly exam!

The staff is very polite. The business is located in the rear of LensCrafters but is a separate…read morecompany and business replacing a different independent Optometrist that was there for years. I much preferred the prior business. The single most important thing to this business is charging you $34 for a picture of your eye that's not covered by insurance. This became evident as soon as I scheduled a couple appointments and started getting texts and emails about the (mandatory) $34 test not covered by insurance. Multiple texts and emails whose primary focus was this $34 fee. That should have been my red flag! The former business also "pushed" these pictures but allowed you to opt out. Not anymore. My fiancé decided to cancel her appointment for this reason alone and went to a different local chain instead for her exam, glasses and contacts (and had a better experience than me). I checked in and was called after a brief wait. First a young lady gave me some tests and took pictures of my eyes with different machines (including the $34 one!). She was both friendly and professional. Then she moved me along to another room where I waited for the Dr. The Dr. Came in and did the normal eye exams we've all had; read the lines larger to smaller and then the game of "is this way clearer, or this way". She was leading me to the answers which was weird ("this one is better, right?"). She somewhat rushed through that and reached the end of the exam, but none of the options as I was going through the exam seemed to give me crisp sight. At the very end she gave me a pair of glasses to try with the new script and things weren't crisp and I told her so. She said that's because I have cataracts which make it cloudy. I was stumped because I've had cataracts for years but never had blurred vision with corrective glasses. I ordered new lenses to be put in my old frames and was told they'll be ready in about a week (LensCrafters no longer has on site labs). My lenses cost $90 and the exam was $84 ($50 co-pay + $34 picture). When I picked up my glasses they didn't seem to help. I tried them for a wee with sane result so called for a re-check to see if they got my script right. It was suggested I see a different Dr this time and I did like this one better (young Asian lady). She said my script wasn't correct but also my Cataracts in 1 eye prevent it from being corrected to 20/20. She referred me to an Ophthalmologist who "might have some tricks" to get my eyes to 20/20 or can discuss cataracts surgery. I know this is a long review but my lesson and advice is to go to a "real" ophthalmologist or optometrist next time and not this small chain in the back of LensCrafters. I don't like the practice at all and now Lens Crafters, without a lab brings nothing to the table the online or discount eyeglass shops don't. When your focus is $34 and not patients or in this case patients eyesight , this is what happens.

Our first time to this Eye Center as it was located close to our home. Pretty easy to find after…read moreGoogle Maps brought us a little further than we were suppose to. Located and easy to find; the medical plaza has a plethora of medical offices with a variety of specialities. Made me smile as I walked in as there is a Oral surgeon here that helped make my sister's experience with her wisdom teeth a little more hilarious. Anyways the office is spacious with a small frames space to check out some new designs. My boyfriend and I had the pleasure of working with Karen at the front as she was pleasant and worked with us as we didn't really have the best understanding of our coverage. While the forms were sent to us, my boyfriend had missed a sheet and quickly filled it out. Our 3pm apt was pretty on point as I was working with Jen a 19 year veteran to the facility. She was polite, professional and patient while I asked odd questions about my contacts and the place of business. Standard procedure with reading letters on the wall, machines to measure my detoriating eye sight and dilation to finish it off. Everything was quick and we were sitting with Dr. Sparks in no time. Nothing too serious lucky for me and we were moving on to see Denise who scheduled me for my contact fitting and follow up. They have locations in Windsor and Bloomfield which is nice and easy for me to get to from work so win win. All in all I had a great experience. Everyone at the Windsor office was friendly and tolerated the banter between my boyfriend and I. Stay tuned for my review with the Bloomfield office.

It was a dreadful experience - visit to Dr. Pasternack or rather this eye care center. My waiting…read moretime altogether was 45 minutes, time spent with doctor's assistant Natalie was about 10 minutes, time spent with doctor himself - about 3 minutes. Very poorly organized office, very bad "waiting time"/"service time" ratio, very skillless reception manners. Natalie was perfect! She was highly professional, very sufficient and very pleasant. I can't stop praising her! Doctor was... just nothing. Natalie made all measurements and tests. My prescription was done by her in 10 minutes! But then I had to wait for Mr. Pasternack for awfully long time just to sign this prescription. Such a time wasting. Very bad service!

I have been seeing Dr. Kemp for years now. He has found the right prescription for my contacts and…read moreglasses again and again. This past summer, I had a small issue going on with my left eye. I came in right away for him to take a look. I can tell you this- he has some of the best, most advanced equipment around. He was able to track pictures from behind my eye and it was such a relief when the last picture this past week came back normal again. I'm celebrating with a new pair of glasses and that was a pretty awesome process there as well. Tim helped me with my last pair and five years later, picked out a really cool set of frames for me again. There are so many great styles and colors to choose from and I got to try all of them on before making any decisions. I can't wait to pick them up next week. Tim is a great guy and will help you find the look you are going for. The receptionists are great and totally personable. They helped me figure out all of my insurance questions. Overall another great visit to Kemp Eye Care. Big thanks to Dr. Kemp and staff.

Of the many optometry offices I've visited over my lifetime, this is without doubt the best. Great…read morestaff, friendly atmosphere, and most of all the patient, kind, knowledgeable Neil Kemp.