I had a great experience with these guys...not only did they make me laugh during a stressful time- they fixed my computer 4 days faster than they said they could and charged a very fair ammount. They even took off a bunch of unrelated software and made it go faster just to be nice (awwwww) totally recomended! UPDATED: I actually ended up having a TON of problems with the repairs they did...they fixed it every time, and quickly but i really wish it would have been done right the first time...it ended up being a 4 month ordeal, but they were professional, honest and nice about it read more

I have used them twice now and they have resolved my issues promptly and accurately. When I required an estimate, it was accurate. I wish they had called me when the computer was ready. Instead they e-mailed, which I could only see on my phone since they had my computer. read more

Really surprised about my service here. Seemed like a sure bet since the Yelp reviews were so great, but this place acted anything but professional. My hardrive had crashed and I was looking to get it replaced, along with a key that had popped out a few weeks prior. I just have a Vaio, nothing too special. It took over a week and a half to complete, but I wasn't upset at all. I knew these things take time. When they did call me they told me the new hard drive was installed, but they had simply 'lost' my order for the new key. They said it would be a few more days before that order would be replaced. Should have been a red flag right there about this place. After I picked up my Vaio I brought it back home to realize (to my horror) that I could not use the laptop without having it plugged in, as a prompt would pop up that said the battery was malfunctioning. IF that wasn't enough, I also discovered that the disk drive was out of operation. Tell me, what kind of professional place gives you back your equipment in worse shape then when you dropped it off? I immediately called and talked to the young kid behind the counter, and he simply said the battery could just be dying and that I would have to get it replaced. My jaw almost dropped when he said that, was he really trying to convince me that it was just a coincidence that all of this was wrong with my laptop now? I brought it in the next day and was planning on asking for my money back. Thankfully a technician by the name of Nick was working, and he apologized profusely and said that both problems were completely Pro Computers fault. The kid behind the desk was the same person I had talked to the day before, and he also apologized about the line of bull he had fed me on the phone. He said he wasn't aware of the details of my repair, which strikes me as odd since he then was just blindly giving me advice instead of asking someone with more knowledge of my particular circumstance.. Nick and another technician were able to fix both problems in about 20 minutes, so at least this story had a somewhat happy ending. Either way, I think I'll just stick to Geek Squad from now on. read more

Though I have been in Chicago for almost 3 years, I have never had the need for computer repair until now. The jack for my battery was messed up and finally the laptop shut down. OMG. I am unemployed and I cannot afford to buy a whole new laptop. I did a Google search for fugitsu computer repair and came across PRO computers. On their website, they have a section for repairs such as mine and total cost is $149. My husband dropped it off (a bit far for us but who cares if they do a good job). In about two days it was ready! My husband said that the guy that was there is not the most sociable person, but the computer is working fabulously (using it now) and the charge was as expected. The also sell refurbished laptops for $350. I couldn't be happier. read more

So, a couple months ago I had a total derp moment and managed to douse my beloved laptop with Dr. Pepper and vanilla vodka (it was delicious too, I wish I'd been able to finish it). First, I panicked. There was much yelling and swearing and a little bit of running around. Then I turned off my laptop, took out the battery, wiped it down, and let it dry upside down. The next day I turned on my laptop with great trepidation, and managed to type something along the lines of "afnOUBCAJdh2dxwnj" which was... not what I was going for. Now I am what they call a broke-girl, someone what has three dollars in her bank account (at this moment, total truth) and makes rent every month by the skin of her teeth, so of course this was disaster. Had to find someone to fix it, preferably with great skill but affordable prices. Took my laptop into PRO, where they definitely DID NOT LAUGH AT ME for doing something so damn stupid. They also joked around with me, told me what the deal was straight-up, made me feel like a rock star of quick-thinking for turning off my computer, and fixed my computer in a handful of days for a price I could handle. My computer works perfectly in every way. I even got a follow up e-mail to make sure everything was going well, and was able to track the whole process online. Tip of the hat sirs, for being fucking awesome and saving my life, and this review. Without them, it would have been "DSFG9458czs PRO Computers t023sdnvndsj2" so, there's that. read more

I've used their services twice due to having a shitty computer that likes to bust down because it's not happy it's writing comedy sketches instead of physics papers. Both time I've used their services, I got my compute back in about a week or less (first was a mother board and second hard drive). Both 200 (my hard drive was a terabit. I know shit about computer so say as you will. They also retrieved all my documents!). While I'm there, I even see people finishing off things they've done making sure everything is organized well and communication is done between everyone that works there. I'm very happy with the results unless I have to go a 3rd time because then I'm rebuying my computer (which means time to go MAC.) read more

I didn't want to write a review until today. I have an alienware laptop of which the video card does not work. They cannot fix it and I didn't choose to spending $449 letting them buy a refurbished video card and replace. I don't want to talk about the unpleasant experience there otherwise I have to type so many words. I haven't touched the laptop since I picked it up back. Today the new video card I bought has arrived. When I want to install it myself, I found that on the heat sink, there are 3 screws missing(there are only 4 in total). And it's very dirty on the contact surface, which is very hard to clean. Not to say the broken video card, seems it was swimming in mud. Now I have to find a place to buy the alternate screws and pray the dirty contact surface won't impact its performance otherwise I have to pay about $60 for a new one. I feel so regret that I've choosen this store. If I have to say some more, that is I wish yelp has a non-star rate. read more

My IPhone 5 was cracked and needed to be repaired. Crescent replaced the outermost screen for $99 and it took them 2 hours as was promised. Soon after the repair, I discovered that the LCD screen also needed to be replaced. I was quoted $50 for the additional work to repair it and in 20 minutes. Cracked IPhone screens must be a popular repair because both times they were out of stock and I had to wait a few days for them to be stocked again. When I finally did get my phone repaired I was told that the cost had gone down $39.99. Additionally, I was able to use my $10 off coupon! My phone is completely functional again. Thanks, Crescent! read more

So I get back from a long trip in NYC, and my computer wont turn on. "Grey Screen," it is called. Or so I am told. My first step to fix it is of course to throw a full-fledged temper tantrum, throwing everything in my apartment into oblivion. It was a sight to see. As for the second step I took, here's what happened: I checked Yelp for someone close to me to fix the cpu. I called Crescent, and Max answered. He said he'd be at the office til 7, so I made it in by 6. Within a matter of minutes, he had diagnosed the problem. I needed a new LCD screen, which he replaced in five minutes. While he had the machine, which is a HORRIBLE DELL BTW, he also dug in a bit and cleaned it up and made it run much, much faster. Long story short, in an hour, while I sat there and waited, Max saved my life. Impressive stuff. This is the END game folks, no need to look anyplace else. read more

My laptop hard drive crashed unexpectedly and I hadn't backed up the data since June on it. So, I was pretty frantic at the thought of losing about 8 months worth of new music, files, data, photos, etc... My sister used PRO Computers before for a repair, so I checked the reviews here on yelp and I decided to give them a try. I'm quite satisfied with the work and the speed of getting the data recovery done. The paperwork process of getting the repair is automated, so you will literally get an email notification the minute your repair is completed -- and that's exactly what happened... plus you will also get an email estimate (free estimate, by the way) asking you to electronically approve or deny the work they can offer you. While the prices weren't cheap for data recovery and they weren't able to recover all of my music files, I still got the most important documents/files/data/photos back so I'm thankful for that. They did a great job, they were very helpful and friendly and I'll happily recommend them to anyone. read more

So far I'm very satisfied. Quick, friendly, and knowledgeable. I only wish I hadn't had to pay the diagnostic fee, but since there was no labor involved, only a new power cord, they kept the fee. Still, it was only 24 hours total time between drop off and pick up! Applause! read more

I love these guys, and I would highly suggest them to anyone who needs assistance with their computer. They are great & dependable, and their money back guarantee if they can't fix your computer is also great customer service. Moral of the story is: if you need your computer fixed, take it to PRO! read more

I took my laptop in because it wasn't receiving power - the port had gone bad. They were able to resolve my problem in a few days and it only took them that long because they had to order a part. They are very good with communicating the status of your repair and they have a 90 day guarantee. I actually had to take my computer back in about 60 days after the repair since the power was intermittent. They fixed it and had it back to me the next day. The only reason for the 4 stars (instead of 5) is b/c I had to bring it back but other then that, they were great. I'd recommend them to anyone. read more

I came to Crescent twice for computer repairs and had very good experiences each time. The first time I had some lingering pop-ups and other problems that another place couldn't fix and actually made worse (you can seem my review of that elsewhere, if you'd like), and when I brought it in, they were able to get it taken care of quickly and affordably. The second time I came in it turned out that my 5 year old laptop's hard drive was about to die. They were able to recover all of the information per my request, and then they called to talk with me about whether I wanted to spend the money for a new hard drive and the install costs, or just scrap the computer and put the data on an external hard drive. I opted to save the computer but I really appreciated their prompt service and talk through my options for me. The only reason that they don't get five stars is that they have saturday hours to drop off and pick up your computer, but their techs aren't there to offer same-day service. Since I have a long commute and can't make it to their weekday hours, this means that every repair had to take a week before I got my computer back. If I could get my problems fixed on saturday, I would happily pay a premium to avoid going without my computer for a week. All in all, I strongly recommend this business for all of your computer needs. read more

My laptop screen broke in a car accident and after reading the yelp reviews, I decided to check them out! George was awesome! He made me feel comfortable, gave me a great price and had my laptop fixed in under 10 minutes! Thank goodness they decided to move into the neighborhood from the suburbs!! After the repair my insurance adjuster needed photos and a statement, George had everything to me in less than an hour! It is wonderful to know that with all the stress that comes with tech gadgets, knowing where to go to get them fixed it not one of them. If you want great customer service, fast repairs and a great price, you have got to check Crescent Technology out! read more

My PC laptop stopped charging so I took it to Best Buy where I bought it. They said the charging port was broken and the cost of fixing it would cost so much that I mine as well buy a new one. Hmm. I said I would wait, searched Yelp and found Crescent. I called them up and explained my problem. They said they could most likely fix it and to bring it in. He called me the next day to say it would be ready tomorrow. I think it only ended up being $25 and it was fine! Very professional and nice- thank you! read more

I get the impression that my experience with these guys was atypical. But since I decided to go there based on the wonderful reviews on yelp, I thought the yelp community should know that it's not always rainbows and sunshine at Crescent Technology. I had a screen crack on an Iphone 4S. I looked around and found these guys charged about half as much as Apple to fix it, and seemed like a routine enough repair that it was worth trying it out. I brought my phone in and received an email the next day saying that the phone would no longer power on. It then took 2.5 weeks of waiting for someone to come back from vacation, then parts to come in, then for them to hunt down a replacement phone when they ultimately were unable to fix the problem. They did replace my phone with a refurbished Iphone 4 and charged me for the screen replacement, which is fair enough. The phone works, but the screen is slightly thicker, making it not fit in the case quite right, there is a rattle when you shake it and an issue with finding the orientation when you turn the phone. For the majority of those 2.5 weeks they were not clear about what the plan would be if the phone did not power back on. They were very friendly and apologetic, but what I needed was an efficient and effective solution to my problem and unfortunately that is not what I got. If I had to do it again I would spend the extra money to go to Apple for the professionalism and quality of their work. read more

It's for small, outstanding businesses like PRO Computers, that I'm glad that Yelp exists. Check this out. I discovered PRO, on a walk in my neighborhood to get dinner at the Hopleaf. Conveniently located at the corner of Clark and Foster. Tiny little shop. My laptop was overheating and had contracted a nasty virus, years ago. Repeated cleanings with Norton Antivirus and Google searches for solutions yielded nothing for me. Very frustrating. And my laptop is essential for my business and private use. I popped into the shop, just before the Xmas holiday and explained all of that to Mike. Registering in their database was super easy and he was knowledgeable about the pricing structure and the time it would take for my repair. I paid the small diagnostic fee, knowing that would eventually come out of my total bill. Two days after Xmas, I got the email from them, notifying me that the overheating problem was solved with a good, deep cleaning. Mike also tracked down my virus issue and fixed it for me. And because it was an easy fix, and essentially he had to just tweak little bits left over from the Antivirus fix, HE DIDN'T CHARGE ME FOR WORK HE DIDN'T HAVE TO DO. Amazing. Their name says it all, "They are PROs." Bring your malfunctioning computers to these guys and have them work their magic for you. Best PC/laptop shop in town! The next time I break some of my tech (and I will), I will be back! read more

I dropped my Galaxy Note 2 last weekend and called several repair places. Most would not repair the Note and others wanted to charge me a fortune. Crescent quoted me $30 cheaper than anyone else and actually seemed excited to work on my phone (they haven't worked on many android phones and wanted more experience I presume). After dropping the phone off they told me it'd just be a few hours as they had to pick the broken glass off very carefully and replace it. Unfortunately, the lcd malfunctioned during the repair process, but Crescent was very honest about it and overnighted a new lcd at no extra charge. If I ever have any other electronic repair needs I will be sure to use these guys in the future. read more

If I could give PRO Tech Professionals 6 stars I would. I desperately needed to replace my laptop screen while traveling for business and happened to stumble across this place after an online search. The service was phenomenal - below are a few reasons why: 1) I emailed PRO with my dilemma and within 30 minutes I was all set to bring my laptop in first thing the next morning 2) Kenneth came in an hour before the store opened to replace my screen because I needed it early the following day 3) Since it was only going to take an hour to replace my screen, I decided to hang around by shop. I wanted to get coffee and it was pushing a balmy 0 degrees outside so Kenneth let me use his bus pass so I could take the bus to the nearest coffee shop since you need exact change to take it - so nice!! 4) My laptop looked brand spanking new in ~1 hour - amazing!! I would highly recommend this place for any laptop repairs - the service was quick, the staff was uber friendly and my laptop is good as new. read more

I have been using Pro for a number of years. I highly recommend them for all of your IT/Commuter services. They respond right away to any issues that come up. I have dealt with a number of different people there over the years and they are all experts in what they do. Pro is the way to go. read more

I purchased my 55" flat screen plasma about 18 months ago, and it went out on me two weeks ago. I called the team at PRO to see if they worked on electronics like this-sure enough, they did. The team kept a steady line of communication throughout the entire troubleshooting process and, even though the replacement parts weren't available, the team restored the major components of the broken board and got it running again. Prices we're very fair, and the team is great. Would recommend to anyone who needs technical work done to electronics. read more

The story starts in 2007, I had a Sony laptop (They were cool then, OK) that totally went kaput. Went on Angie's List (also cool then) I remember and found Florian, then he and some guys in a small office in Andersonville. They fixed it, charged me a fair price and I just got an overall positive vibe from them. We remained in touch for a time and then I switched to Apple and all of my issues were managed by the Genius Bar. Forward late 2014.... iphone 5s with 30+ gigs of family photos and music submerged. Cloud right? Nope. For some reason, nothing was retrievable. My bad. The clock was ticking on the time frame to send the phone in to the insurance company who had Fed-Ex'd me my new phone with 24 hours... what to do. Went to the Apple store. They said the data could be retrieved for like $1,000. Wow. But then my 'Genius' whispered look around on Yelp there are people who do it. So who comes up first on Yelp? Pro Computers, now with 3 locations. I was there within 30 minutes and in 24 hours and $135 ALL of my data was on a thumb drive. Same guys, same excellent service, same fair pricing. read more

Once again, PRO to the rescue. They handled an email issue and a long delayed data transfer with ease. Mike, a fairly new hire, was just great. I got update emails even through the polar vortex! I wholeheartedly recommend PRO, they're the best! read more

They fixed my MacBook Pro quickly and were upfront with communication and pricing. I will definitely return here if I have any future computer problems. read more

Knowledgeable, fun, affordable, collaborative, technically astute, remarkably quick, no problem to great to solve, and they are just great people... I just love PRO and they have saved my bottom on more than one occasion!!! And, Sorin is just incredible!!! read more

The place looks sketch but dang are they good. I'm talking fast-turn-around-time-and-hands-on-discussion-of-work-performed good. They were willing to work with me on price and meet my time frame with relative ease. After which they took the steps to explain to me what they did and why with physical demonstrations. They definitely won't sell you something you don't need and back their work with a warranty. I also appreciate it seems like someone is always there - even late - to get the job done or answer a question. Forget the Squad - these guys are the true geeks. read more

I consider myself fairly computer literate. When my laptop would no longer boot past DOS, I gave up and put it away for a few months, fearing the costs. Computer repair is a lot like Car repair where if I don't know the person doing it, and if I'm not informed about the problem I get nervous. So months pass, I save some bucks, and take my laptop into PRO-Technology Professionals, right next to Hopleaf. Steffan (Or Stephen) helped me out. It was a quiet Monday and he volunteered to check it out right away. Fifteen minutes later, I am now at home typing to you on a computer I'd given up for dead, or had at least planned on spending a couple hundred dollars on. He fixed my comp for free, and as he was handing it back noticed a frayed wire on my charging cord. He replaced that wordlessly, also for free. For those of you out there who are looking to a trustworthy group of good people to have repair your computer, please give PRO a shot. Most companies will charge you money just to look at your computer/diagnose the problem. These guys just fixed mine and sent me on my way. This was a problem I had spent a few weeks on before giving up, scanning the internet for advice and ways to fix it, Steffan's expertise fixed in 10 minutes what I couldn't in months. And he did it for free. This is the kind of business I hope thrives in Andersonville, and they will be receiving my business as long as they are here. -Drew read more

Took my 2 year old HTC droid in after the usb port had come loose and wasn't taking a charge. The guys said they could take a look and it may be a simple soldering job or they may have to order parts. After only an hour the called me back and said it wasn't worth the money to repair and that I'd be better off going to Sprint to get a new phone. Best of all, they didn't charge me anything to take a look and offer advice. The gents at Crescent were friendly, helpful, and efficient. They may not have made money off me this visit but they've certainly earned my future patronage. read more

Advice was free. And they were very friendly and helpful. They do not service Macs.

I've been working with Laura starting with the creation of my web site. Building the site was troublesome, but when we finished, it was exactly the way I wanted it. Whenever a problem arises that requires help, I contact her. Every time, she has responded promptly and solved the problem quickly. read more

This review is a little late going up. But as I keep recommending PRO computers to friends, I thought I should post here too. So, thanks to surfthechannel, I ended up with a nasty, nasty virus on my laptop. My laptop was a zombie and the internet was it's free bin of brains. I was frantic, as I had a work project that I needed ASAP. Dropped my computer off at about 10am on Wednesday, signed up for email updates (love that!), and hoped and prayed they could salvage my laptop. Later that evening I got a call that the viruses were wiped and my computer was disease-free! I was able to pick it first thing the next morning, for $109! It was quick, easy, and painless! read more

Really impressed. In the past, I would have just purchased a new laptop -- but a friend told me about PRO Computers. Two days + 1 gig - several viruses = happy Kathryn. Good price, fast service, convenient location. Enough said. read more

This place is great. They made a quick and somewhat easy fix to my machine and all is well. I do think the price is fair, having worked in the computer industry for many years, I don't feel like they take advantage of you in this regard. The only downside is that customer service is lacking. They weren't too excited to answer my initial call or discuss the issue when I droppped it off. Their promise of diagnosing within 48 hours was missed (OK, they called me at 4:58 on the second day - I had stepped away from my desk for a momment. When I called right back, they were closed). Also, my computer came back dirty. Some type of sticky brown stuff. My antivirus had been turned off, and the battery had obviously been removed as the date and time were wrong. Those would have been easy changes to make before returning my computer. All in all, it's a good service - I'll be back, and I know what to and what not to expect. read more

These guys were fantastic...and fast! The screen on my laptop got cracked, so I took it in on a Saturday morning. By Tuesday morning, it was fixed and ready for pickup. The emailed updates were a nice touch. The cost was more than expected, but they were good at explaining why it cost more than the average screen replacement (odd size screen at 16"). If I break my screen again, I'll be sure to take it to them... read more

Really good place to get your laptop fixed on time. Loved their service and didn't make me wait for long

I've been using them since they first started over 10 years ago on Clark Street in Andersonville. They are great!! Reasonably priced and they explain everything that they have done. r read more

This is the first place I would turn for PC laptop repair in Chicago. Had them repair a broken laptop DC power jack and the work was done faster than promised. Their flat rate price for such repairs is very reasonable. Staff is knowledgeable and professional, and emailed me as soon as the work was done. The only bummer was needing a $45 replacement harness, but judging from a quick online search that's a fair price. Plus they give you the broken parts, just like all honest repair people do. read more

What can I say? I am NOT lucky when it comes to electronics. I don't know what it is but every computer or cell phone I've ever had, I've had a problem with. I had taken a laptop here before and they were very quick in telling me what the problem was: my hard drive was bad so I needed to replace it. I paid them the $49 diagnostic fee, thanked them and went on my way. I opted to not have them install the hard drive 1. because of the cost and 2. it's really not that hard. It's just the software setup and backup that takes up all the time. Anyway, so my latest laptop decided to stop working. No reason whatsoever, except it just did not want to turn on. I attributed it to a virus of some sort since my bf likes to look at "sexy time" online (if-you-know-what-I-mean). So I decided to take it to Pro Computers since they were so awesome last time. Again, I drop it off, pay the diagnostic fee and they call me the next day to let me know what's up, I need a new motherboard. They tell me what the cost would be for parts and labor and basically I could buy a brand new laptop for the same cost. Long story short, I buy a new laptop instead, and I take it back to them to have it set up and a recovery disc made, and they were fantastic about it! I really couldn't be happier with these guys. They are straight forward, no nonsense, funny guys. I will go back here in a hot second when I have the next problem. : ) read more

I would totally recommend PRO Computers for anyone having computer issues. The store is within walking distance of my home and I finally decided to try them out when my Dell Inspiron 1420 laptop finally conked out. The guy at the desk was welcoming, friendly, and listened patiently while I explained my problem. Their email system of notification and keeping you updated works quite well. My problem was relatively simple; just involved replacing the hard drive and with the $49 diagnostic fee included in the final bill, I felt the pricing was reasonable and much cheaper than taking my machine to Geek Squad/Best Buy, which is also much further away. I had my repaired laptop back within 2 days and I was surprised at the fast turnaround in service. When I got home, I did have one problem in that the audio wasn't working so I called PRO right away and the issue was resolved over the phone. The PRO guy again was professional and very patient walking me through the process. The machine is up and working and I had a very pleasant and professional experience with PRO, and I'm thinking of bringing in my father's computer for service. PRO Computers reminds me of back in the day when there was a neighborhood TV repair shop where you could take a broken TV or radio and get it repaired in a personal way with someone you could trust, rather than going to a big box store. Excellent customer service like this is rare; hope PRO sticks around for a long time. read more