Best experience ever! After having the ring already pre installed in our house, we didn't feel safe…read morewith ridiculous lag times in loading alert videos. By the time they would open, we would already be robbed if that were the case. I did EXTENSIVE searching on every DIY system out there for weeks and decided to search yelp, where I happened to find this local company. I put in an inquiry and they reached out pretty quick, scheduled a time to meet that same week and had my system installed THE NEXT DAY on short notice and right before Labor Day weekend! Tom was a real pro and it felt so reassuring to be talking with one of the owners. We really felt taken care of and like we weren't going in blind or being misled. The system itself is very sleek, not noticeable and extremely easy to use. Even the app looks great! They have many different options for different needs, but definitely don't hesitate if you're on the fence!! I honestly told my husband I felt safer already just by the initial phone conversation!

This is not the same company at this point. Frontpoint purchased them and they are awful. No longer…read morelocal, bad customer service, expensive. I am canceling the service.

We closed on our home and suddenly all types of security sales man comes knocking on our door. No…read moreregard for our personal time or just having any professionalism. Two of them came from PHT and both quoted two different prices which was very suspicious. Both gentlemen said negative things about the ADT rep in the area and just kept talking more about how bad this other guy is compared to them. You should spend more time selling your product than putting another person down. Quality is what we pay more for, just because something is cheaper it doesn't mean that's the best option. The ADT rep not once talked badly about these two gentlemen and it's a shame that when one of them saw that we went with ADT he had the audacity to ring the doorbell and tell my husband how bad of a mistake we made. That we took food and money from his wife and kids while the ADT rep didn't have either of those to feed. Seriously? Brett Watkins, you need some professional etiquette. This is not how you do business. Clearly we already made our decision before you knocked on our door, what's the point of you ranting to my husband for another 15 minutes? Next time focus more on talking about the quality of your product not how bad the other people are.

Had a new system installed just over two months ago. It…read moreworks fine now. The salesmen Cecil said he would cancel our old ADT system. Didn't happen! We had to do it and ADT was very un profession and made it very difficult to the point they kept charging us. Told Cecil and said we would be reimbursed. Didn't happen --So contacted Kristina in office and she took care of everything. If it wasn't for her this would be a 1 star review. She also got a repair person out to the house who after a couple of tries fixed the outside camera

Definitely recommend their services!! We called this company and they were able to come within a…read morefew days. They showed up on time and were also wearing masks, which is highly recommended at the moment due to covid. They walked me through the whole setup and answered all my questions. They are very professional and their prices are very reasonable as well. Highly recommend!

From the owner: We have secured the homes and businesses of many satisfied customers. Secure your home or business…read morewith GEO Security! We offer profesional installation at accesible prices, without hidden fees. All of our systems come with night vision and 24/7 Recording and you can view them from any phone, tablet, or computer. For more information, my number is (919)825.7535

Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

What a great person to do business with. Kevin has been such a pleasure and so professional in…read morequoting, answering questions, installation and after install questions. I would recommend Kevin with Burroughs Systems to everyone in the Greater Raleigh Area. Please allow him to come by and give you a quote. I had a special need for my security system and had 2 other companies that said they could do it and both failed miserably. And wanted an outrageous price, but I needed it installed and had to pay them. But ASG and CPI both failed to do what they said they could do. When they failed and lied to me I found Burroughs Systems and he jumped through all the mess the other companies created and installed in time and had us up and running as promised. It is so refreshing to find someone who is so responsible.

5 Stars!! On Time and on Budget. Kevin knows his stuff and is very professional!!…read moreWill do business with again.

This is an average business at best…read more When I bought the house, the cameras and control panel were already installed. I just had to take on the $50 per month charge. In exchange, the company left me hanging. Any and every time I need answers or instructions on how to operate this, or change settings for that, it takes a long phone call or chat experience that goes nowhere. If my alarm goes off, they are right on it. Great work there. However, with Vivint, the customer comes last. Need help? Last. Got a service order needing completion? Last. Expecting a follow-up? Last, last, last. Horrible customer service. Their outgoing service people do good work. When they come out, they work hard and generally know what they are doing. I've had two experiences with them. However, recently I had a guy come out to work on my garage door. After two hours of failure, he said he'd need to get a better part and follow up. That was weeks ago, no phone call, no email, no follow-up, and my garage door still won't open. I'll call them to see why they forgot about me. Again. Because, yes, this has happened before. As long as everything works and you don't need ANYTHING until your home is burglarized, or don't need them otherwise, Vivint is a good company. Okay bye.

Beware of deceptive long-term contracts and a nightmare cancellation process.I am beyond frustrated…read morewith my experience. Somehow, I was locked into a 5-year contract--something I explicitly would never agree to, as I move every 2 to 4 years.Beyond the contract trap, the service is terrible. The cameras are sub-par and do not perform well. Trying to cancel your service is an absolute nightmare. Calling customer service feels like an Olympic sport; I was transferred 5 different times, forced to repeat the exact same information to every single representative, only to have the call suddenly disconnected. I am currently deep into my second hour of phone calls just trying to get a straight answer.Do not let this company lock you in. Save yourself the stress and look elsewhere for home security. DONT DO IT!

Chris was excellent we love our cameras and security i am very happy with the serviceread more

securityforce-nc Security Force, Inc…read more Security Force, Inc. is a residential and c Carolina, South Carolina & Virginia The whole experience with this company has been a complete disaster ! I had a faulty system which they could never fix! It constantly went off in the middle of the night having police dispatched to my home on multiple occasions! It got to the point that my grandchildren were afraid to stay overnight! The manager Chris who came multiple times was rude and could never fix the problem! | CANCELED the service and 4 yrs later they reported a huge balance to my credit report ! I moved from the residence two years ago! Please do not use them ! There are multiple companies to choose from! The company had a contract with my builder!.! also spent many many days on the phone trying to work with them ! Do not set yourself up for a disastrous experience that will come back to haunt you years later !

I attempted to start service with this company and spoke with a sales representative who scheduled…read morea technician to come to my home. When the technician arrived, he tried to charge me an additional $20 for a window tag. I was under the impression that a security system should already include securing both doors and windows. I decided to give them another chance and called the same representative to reschedule. We set a new installation date for September 9, 2025. I even took the day off work to be available, but no one ever showed up. I contacted CPI and spoke with a manager, who assured me I'd receive a call back from a supervisor and the sales rep--but that never happened. This experience was extremely frustrating. If this is how they treat potential customers, I can only imagine how they treat current ones. I ultimately had to call back just to request a refund for the taxes I had already paid on the equipment. DO NOT go with this company.

Not only are their prices higher and contracts longer than anyone else, there are predatory terms…read moreburied in your contract. Before signing anything, you should understand that you ABSOLUTELY WILL BE CHARGED 100% of the FULL term of the contract -- no matter what. It doesn't matter if you have a valid reason for disconnecting service, such as moving outside their service area (do you realize they only operate in 4 states? They don't mention this when they tell you that your contract is portable). No matter what the circumstance, they will continue to charge you every month PLUS the cost of equipment (this can be several thousand dollars) and there is nothing you can do to stop them because of the terms of the contract. They can change the amount you pay each month, they can pass fees and upcharges to you from third parties, and there's nothing you can do to terminate. It's all buried deep in the contract that nobody reads. These are not industry standard terms, and they are not made clear when you're signing the contract. Basically, unless you are absolutely 100% sure that you will definitely not have any change of circumstances for the next 5 years, go with another company.