Paul and his new assistant came to our home to clean out our dryer vent. They were both very…read morefriendly and competent. During the cleanout process, Paul noticed that the vent inside the dryer (not the vent and hose to the outside) was not properly attached. Apparently, when we had the dryer installed during a move a couple of years ago, the installer jury-rigged the pipe instead of using a proper LG OEM pipe! Paul recommended having this corrected to avoid a fire hazard. Thanks, Paul!

‼‼‼THEIR REVIEWS OUTSIDE OF GOOGLE TELL THE REAL STORY‼‼‼…read more If you're facing an emergency, this is not the company you want to rely on. Their focus is profit, not people. To them, customers are just another paycheck. It's disgusting to take advantage of people in such vulnerable situations. Learn to make money another way!!! Or do good, honest work. We made the decision to switch to a smaller, local contractor -- and the difference has been incredible. We're paying less, included in every step of the restoration process, and finally feel heard and respected. Please, save yourself the stress. ‼Look at their ratings‼: on most platforms (including feedback from former employees) they average under 3 stars. The only exception is Google reviews, which feels suspicious on its own. You deserve a contractor who values you, your home, and your peace of mind. This company is not it.

Fast service, resolved quickly. They came out on a Sunday, and the service man was very professionalread more

40 min late day 1 1 hr late day 2…read moreCondensate drain line lying in floor with water draining on floors. I'm sure they wanto be paid dehumidifier but draining onto the floor......

Never again. I was renting an apartment from Oak City Properties for a year and a half. This summer…read morea mold outbreak developed and went full force all over on everything by July 18, as a result of mold spores in the ventilation system. After it made me sick and began to destroy my stuff, I evacuated, but couldn't relocate my items for fear of cross-contamination. Finally, cleaners were brought into the picture. Chris, from ServiceMaster, came out for an estimate on August 24th. It sounded like he didn't want the job. The following Monday, after review of all estimates, Oak City Properties selected ServiceMaster to do the job. They came for all of my things -- art, books, clothing, furniture, etc. -- on September 1st. At that point, I'd been living out of suitcases elsewhere for a month and a half. My things then sat in ServiceMaster's humid warehouse for over three weeks before all clothing was sent to the dry cleaners. They'd cleaned my kitchen items, but I only knew that since I went by to grab some clothes and his staff was present. There was no communication updating me of the status of things otherwise. During a time of such turmoil, communicating to someone gives them reassurance. I visited the warehouse on October 13th with the insurance adjuster and landlord. At this point, they had had my things for a month and a half and determined the job was done. Chris was present, but had an air of condescension about him as if I was the one causing this inconvenience to him and he was the one forced to live out of suitcases. I was devastated at how much was deemed uncleanable, but also concerned at how disorganized they seemed. Pairs of shoes that could have been cleaned were strewn about and my things sat too close to other people's belongings. My things would have to sit there another month until I could close on a place to live and it could be sorted out with the insurance. As soon as I knew of my move-in date to a new place, I notified Chris. Getting an email reply or call back was rare and difficult, but I persisted. We needed to confirm this. He said his team would be able to return all of my items -- cleaned and uncleanable -- on Friday, November 25th. I offered to come to the warehouse that morning to review the loading of my items into their trucks. At the warehouse, I'd observed how closely my items sat to other people's belongings. He said that there would be no issues and two of his guys would arrive at 10am. They arrived promptly at 10am and began to unload. I was surprised, but not shocked that they'd even brought someone else's things back with them. I told them those things were nice, but not mine and they should take them back. Some things that entered my house were clearly not cleaned. I sent clothing and other items back to be cleaned. In the next 24 hours, I discovered that items were missing. Washer and dryer hoses were missing. Glasses -- some were family heirlooms -- were broken. Water stains were on my dresser. Dust was on my bookshelves. One of his guys brought back some cleaned items the next day. I appreciated him doing that so much that I sent him home with a really nice craft beer, since I'd heard him talking about that the previous day. The following week I called Chris to check on the recleaning and scheduling, as well as compensation because, shocker, he hadn't called me. Not one apology, call, or email. Once again, he was defensive and rude. Last Friday, December 2, two of his guys came back. One guy was there to clean the carpets to make up for their disorganization. He smelled like weed. The other guy brought a check and stuff back and kept saying, "well we have to make sure YOU are happy before we leave and hope to never see you again under these circumstances." Really? Way to leave on a good note. This week, I've noticed that my brand new ski goggles and DVD player are missing... The remote is here, but not the DVD player. I also discovered that they brought a cloth box with mold on it into my bedroom! It's been sitting in my brand new house for a week and a half with mold on it and, because I'm still getting settled, I couldn't have inspected every item right away. Not impressed. I would never recommend this ServiceMaster franchise/location. If that's the way you're going to do customer care, communicate, and provide a service, you shouldn't be doing it.

On Sunday , June 30, 2013 I received a call at 4:40PM that a community I managed flooded. I called…read moreChris Dowdall with ServiceMaster Rapid Recovery. By 6PM Chris had multiple crews on the ground working. Tuesday, August 2, 2013 the Town of Chapel Hill sent a team to inspect the 45 flooded units. They came with condemned signs. Their intentions were to condemn the structures, which would've displaced the residents of 45 units and hurt property values. They commented that of all the flooded sites they inspected, ours were in the best shape. After a lengthy discussion the town gave us a deadline of the next day at 10AM. At the deadline we needed to have all the flooring and 2 feet of drywall torn out of each flooded unit. Chris Dowdall called in extra help and by 10AM the next day we passed inspection with flying colors. The units were not condemned. ServiceMaster Rapid Recovery continued to help dry out the units until we were able to start rebuilding. Chris's crew and expertise were invaluable during this crisis

Caution: Zero Stars! This company is highly unrecommended!! I contacted the company 9/5/14 to…read moreprovide service for my condo (water leak coming from neighbor's condo). I was quoted $250 for service call to clean up water. I was then told it would be an additional $400 to finish the job, expected to be finished on 9/8/14. On 9/8, drying equipment was removed, the area was left unfinished, & baseboards were discarded without my approval. Unnecessary work was started (removed sheet rock), and when I contacted to follow up, I was told that he could get my insurance to cover the cost to "finish" the area. When I expressed my disappointment that I already paid to have the area finished & requested reimbursement of my discarded baseboards, Michael responded, "fxxk you, you bxxch, you stupid cxnt!" I immediately ended the call without further discussion and notified the BBB. In my opinion, this company "over responded" in attempt to drive up the cost to get me to file a claim with my insurance. I also believe Michael provided false information, as I specifically asked if the additional $400 would cover to reset the carpet. Without a doubt, Michael was very unprofessional & disrespectful. The work he performed will cost me more to fix than the damage from the water!

After opening a water bill over $230 my husband and I rushed around our home looking for the leak…read more We found it in the back of our crawl space quite easily...just followed the sound of a large shower. We called Michael at RDC and he was very nice and helpful even though it was after 10pm! He was out at our home first thing the next morning. I found him knowledgeable, professional, and courteous. He did a wonderful job explaining what he was doing, why, and what this should accomplish. I have been beyond pleased with our experience and I would recommend him to anyone.

I really wish I had looked at reviews before hiring these jokers. I hired them to recaulk my tub…read moreand clean and seal my shower grout. They did fine on the caulking although I did have to ask the guy to redo it because initially it didn't look good. Second time around was much better. The real problem was with the grout cleaning. I have posted before and after photos. Can you tell which ones are before and which are after? Me neither. Apparently the steam cleaning method they use is not effective on all types of grout. So why did they even take the job? If they couldn't tell beforehand that it wouldn't be effective, why didn't the guy stop after he had started and let me know it wasn't working? Then after I called up the estimator to let him know the cleaning wasn't effective, he just blew me off and said well you can't expect it to look new. This company is unprofessional and takes no pride in their work. Do not hire them under any circumstances, they are basically a scam.

After 12 months, we are continuing to breathe toxic vapors in our bathroom because this firm used…read more"sealant" on the grout to make it a uniform color and supposedly seal out water. They claim to have used H&C water based concrete sealant by Sherwin Williams on grout, which does not appear to be an intended product use. On top of tile damage and the fact that we had to at times supervise the workers attempting to minimize damage to our bathroom, we are suffering health effects from the toxic products, which "keep on giving." Will now have to pay remediation company to try to fix the problems. Cannot recommend this firm on any level.

Our plumber, John, was super friendly, fast, and helpful. He went above and beyond with information…read moreand made us feel confident about our decision. The downside is with the obscene expense from the Water Restoration department. $900 to have two fans and a dehumidifier running in our kitchen for three days. It was about 45 minutes worth of work from a separate crew to inspect and install. How can Roto Rooter justify such a crazy charge!?

I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!

Did a wonderful job of cleaning the air ducts and explaining everything. Reviewed with pictures…read more More expensive then other options, but as a person with bad allergies it was worth it.

Bravo to Dan and his crew. I just want to say we are so pleased with the service we got today from…read moreDan. Dan showed up this morning for service and he showed up promptly at 10am. He is very courteous and knowledgable. Real impressive with the care they took to perform a full Air Duct and AC Cleaning. He is also certified through NADCA. When you hire Capital Clean Air you won't be disappointed. I will recommend them to all my neighbors and anyone who need air duct cleaning. Keep up the good work.