OCI Restoration did a great job handling the water damage in my home in Raleigh. Andy and his team…read morewere professional and the work was done right. Quick and efficient! They sealed off the affected area to protect the rest of the house, removed the damaged drywall, and had fans and dehumidifiers running to dry everything out. Would highly recommend them to anyone dealing with water damage.

Service was prompt and finished within the day. Marcus was courteous and personable.read more

Excellent communication and workmanship. We had a pipe freeze causing our washing machine drain to…read moreoverflow creating water damage since it was on the second floor. RestorePro came in and was able to dry things up and we reconstructed the washer with better waterproofing to better contain a spill like this in the future. They put everything back better than new. Their deconstruction crew, paint/drywall and plumber were very professional and kept us advised as the project progressed. Special thanks to Jeff and Greg who managed the overall project. They maintained excellent communication throughout the entire process which was challenging due to the many cases of pipe freezing that they were balancing due to an unprecedented 200+ consecutive hours of sub freezing temperatures. This was truly one of the worst case scenarios to operate under and they came through with flying colors. I wouldn't hesitate to use them again on any future mishaps like this which hopefully won't happen anytime soon! ;-)

Paul and his new assistant came to our home to clean out our dryer vent. They were both very…read morefriendly and competent. During the cleanout process, Paul noticed that the vent inside the dryer (not the vent and hose to the outside) was not properly attached. Apparently, when we had the dryer installed during a move a couple of years ago, the installer jury-rigged the pipe instead of using a proper LG OEM pipe! Paul recommended having this corrected to avoid a fire hazard. Thanks, Paul!

Work completed. Ended up identifying correct issue. Timely response by business and followed up…read morewith restoration specialist.

Requested an appointment and they indicated someone would be out within an hour, so by 11:30pm. I…read morestayed awake until 2:30am waiting, nothing. I had called twice and they said that someone would call me back, never happened. Then the following day, some guy came out to look for any "damage" and I didn't even let him get a few words out before telling him to leave as his people never showed.

Caution: Zero Stars! This company is highly unrecommended!! I contacted the company 9/5/14 to…read moreprovide service for my condo (water leak coming from neighbor's condo). I was quoted $250 for service call to clean up water. I was then told it would be an additional $400 to finish the job, expected to be finished on 9/8/14. On 9/8, drying equipment was removed, the area was left unfinished, & baseboards were discarded without my approval. Unnecessary work was started (removed sheet rock), and when I contacted to follow up, I was told that he could get my insurance to cover the cost to "finish" the area. When I expressed my disappointment that I already paid to have the area finished & requested reimbursement of my discarded baseboards, Michael responded, "fxxk you, you bxxch, you stupid cxnt!" I immediately ended the call without further discussion and notified the BBB. In my opinion, this company "over responded" in attempt to drive up the cost to get me to file a claim with my insurance. I also believe Michael provided false information, as I specifically asked if the additional $400 would cover to reset the carpet. Without a doubt, Michael was very unprofessional & disrespectful. The work he performed will cost me more to fix than the damage from the water!

After opening a water bill over $230 my husband and I rushed around our home looking for the leak…read more We found it in the back of our crawl space quite easily...just followed the sound of a large shower. We called Michael at RDC and he was very nice and helpful even though it was after 10pm! He was out at our home first thing the next morning. I found him knowledgeable, professional, and courteous. He did a wonderful job explaining what he was doing, why, and what this should accomplish. I have been beyond pleased with our experience and I would recommend him to anyone.

Grout medic came out to reseal and caulk our 10 year old master bath. Very happy with the entire…read moreprocess. Tim and Parker arrived promptly at 8am as promised. A rarity when it comes to contractors. They thoroughly explained the procedure, consulted for opinion during the process and matched the tile grout perfectly. Cleaned up throughly afterwards as well. Highly recommend.

I hired this company based on my realtor's recommendation. I wish I had read the reviews prior to…read morehiring them. They do not like small jobs (minimum job cost $500) and will try to upsell the bigger job more than once. Unfortunately, the grout was more mismatched than discussed. (The house is 1.5 years old and I didn't need the entire bathroom floor cleaned and resealed--just one cracked tile and 2 feet of linear grout). I was NEVER informed that the grout would be ALMOND color next to light gray. What was discussed was that they had a close, but not EXACT match. Technician ASSURED me this was an "easy 15 minute fix" and he would make it right. The manager RE-PROPOSED the bigger, more expensive job ONCE AGAIN. Sad that this company would rather have a negative customer review than make things right, as was promised by their worker.

Took care of problem but tech was 3 hrs later than expected. Not techs fault but still frustrating.read more

I called roto rotter originally to fix the leak underneath my tub in the master bathroom. The…read moreoriginal owner of the house did not pipe it up correctly and when I went to replace the drain the piping broke. I called them and they sent someone out the next day. The person that was sent looked at and tried to fix the issue but did not have the right tools. So he indicated that they would send someone else out. Two days later the next technician came out and indicated that I needed some specialty parts ordered and that he would order the parts and install them on his next visit. During the next visit two new technicians came out and indicated that a specialty part was needed. So I told them thats what the last technician indicated as well and to check to see if the parts were ordered. Turns out the parts were not ordered. So the two new technicians ordered the new part and when it arrived the day later they went to install it. This fixed a majority of the leaks but there was a smaller leak an the part that was not replaced. So i called and they sent another technician out (5 total different technicians). He indicated that it was not leaking from the parts that were replaced and that would not be covered by the exiting quote. I said this was ok and that I wanted to have the smaller leak fixed regardless since my expectation is that there are 0 leaks under my house. He told me that the 2 technicians that installed the fix for the major leak would be sent out to assess the situation. Well I got a call from the manager this morning that they would not be fixing the smaller leak and that the technicians would not be coming to my house anymore to fix additional leaks. Additionally, the manager indicated that I did not want to pay to have the leaks addressed which is a straight up lie. They told me "Go look somewhere else to get your leak addressed". So now I am out 900 and still have a leak in my crawl space under my tub and a company that does not want to fix the issue I called about. This all took place over two weeks and has been extremely frustrating. DO NOT USE THIS COMPANY IF YOU WANT TO HAVE YOUR ISSUES RESOLVED!