Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several years. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service. read more

Slow to respond, higher price than competition. More words not necessary even though review says I need more

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour window, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility. read more

Debris from the work carried out was conveniently hidden from sight in our back yard. when found a week later I requested it be collected. Another week has passed, not only is it still here I have been completely ignored. read more

I have used Smoke Alert for dryer vent and gas log fireplace maintenance. I have always had good service, but today Charlie and Jacob went above and beyond. They covered all of the originally requested dryer vent maintenance, checked on my extinguishers and made time to do my gas log fireplace too. They were highly professional, very efficient and helpful. I plan to ask for them again next year! Highly recommend! read more

Great experience. Brandon Jennings completed the tasks efficiently and was knowledgeable and professional. I strongly recommend Smoke Alert. read more

Both the fireplace and our dryer vent were cleaned and serviced. I was appreciative that the person doing it was a fireman. He also went through extensive training. Our dryer vent was quite clogged, so I was quite thankful that it was cleaned, especially since there are have been 10 fires in Raleigh Just from dryer vents. He also made a point of looking at our fire extinguishers. read more

Service was thorough. Highly recommend this company for fireplace cleaning and repair. read more

The service was prompt and professional. He checked every detail and suggested best practices for fire safety. Definitely recommend

They were excellent and THOROUGH for our dryer vent cleaning. Our vent goes out our rooftop on the third floor! Way up high. No way was anyone getting on a ladder other than a professional to clear out that vent. The first time they came out I didn't realize that they would need to get on the roof to clean the vent. It was a rainy day so they rescheduled and came back a week later and completed the job. It was not an additional 'trip cost' as some companies would do. I appreciated that. read more

Great work on the dryer vent that is located on the roof and also the dryer inside. Took pictures of all work done which were forwarded to me by email. Cleaned up work area very well. Very satisfied with this service. read more

The best! Extremely thorough dryer vent cleaning services, even using a camera to check all the way to the outside to make sure it's clear. Run by ex-firefighters, they are on time and very pleasant to deal with. Highly recommend! read more

Can't say enough good things about dealing with Smoke Alert! They were quick to respond and come out for an inspection. Dale was courteous and professional, really knew his stuff. They were fair and reasonable on the quote...Dale explained the issues (complete with live video and pictures of the problem areas) and the repairs necessary. I felt good about the scope of work they proposed. Nothing added that didn't seem reasonable or unnecessary. And I really appreciate the fact that the staff are firefighters...likely translates to the expertise and enthusiasm for their work (and the fact they are comfortable on ladders and roofs! ) I'm really happy with the whole experience...Thanks Smoke Alert!! read more

Paul came over to our house Thursday to clean our dryer vent. He is a very friendly and knowledgeable retired firefighter. This is the second time we have use this company and each time we have been very pleased with the service and the knowledge of the employees. I strongly recommend this company. read more

!!!SCAM ALERT!!! I called this company to see if they would provide a quote to remove my vented natural gas firebox/logs and replace the entire system with a new ventless fire box and logs. The lady insisted that their company needs to do a complete inspection and cleaning of the existing firebox & logs for $200 prior to them providing a quote to replace the system.... WHAT??? HELLO... I'm removing and replacing that system with a new one!!!! Why would I want to pay $200 to inspect and clean a system that will be removed and discarded???? That makes no sense... She tried to put the sales whammy on me insisting they are a qualified company and that the inspection and cleaning is required before they provide a quote... This is complete rubbish as I've had 2 other qualified companies bid on this job and neither had this requirement. If this company wishes to charge to provide a bid they need to be honest and transparent vs. providing misleading information to potential customers. read more

Professional, showed up on time, clean, efficient and overall did a great job! I would recommend them to clients, family and friends all day long! read more

Always pleasant technicians, who thoroughly describe what they are doing before they start the work. Prices are reasonable. Have recommended to many people. read more

I highly recommend Smoke Alert. The price can't be beat, and it's very reassuring to have an actual firefighter educate you on fire safety considerations for your specific home. The guy who did my dryer vent was professional and informative, the company was super easy to work with, and as I said, the price is right. read more

Smoke Alert Home Fire Safety was great. My Mom's smoke alarms were all chirping even after we changed batteries. She has high ceilings so I called Smoke Alert. They came out when promised and replaced all three alarms. Pricing was reasonable and they gave us an estimate up front. read more

What a great operation for safety, prevention, and preparedness. I had a standard dryer vent cleaning (which if not done can lead to house fires). The technician sent out, the same day I called mind you, was Melvin Wilsey. Melvin was outstanding. He was thorough, educated me along the way, and was genuinely interested in the safety of my home and family. What a great guy. And excellent business. read more

Lonnie from Smoke Alert provided excellent advice and pointers on converting an older, wood-burning fireplace to an easily manageable gas insert. They installed it and have provided not only great maintenance for the fireplace, but they also inspect the house smoke alarms, dryer vent and fire extinguishers, talk about ways to exit the house in case of fire, etc. I can't imagine we could have found anyone more knowledgeable or that anyone could have done a better job for us. The fact that Lonnie and his co-worker are experienced, local firemen is a huge plus and is evidenced in all their work. read more

Brandon was the epitome of professional. I couldn't be happier with the work he did and will be using Smoke Alert for all of my related needs read more

Excellent service. On time, professional, very experienced and thorough. During dryer vent cleaning,, they discovered a partially crushed connection pipe. Replaced it. Very impressive. Harv read more

Got fireplace inspection/dryer vent cleaning. Service was excellent, the inspector gave an honest assessment and explained things well. My only complaint is that I couldn't get ahold of the company by calling them, as there is no "on hold" option. You have to wait for them to get back to you after you leave a message. read more

We hired this company for cleaning our dryer vents, to prevent fire. They showed up on time, reviewed our setup, and provided recommendations. They did a great job, for a great price. Great customer service. We already signed up for recurring maintenance. read more

Smoke Alert actually arrived earlier than planned which was excellent. They did a great job of cleaning our vents and talking about how to keep the dryer vent clean. Very timely, affordable and professional. read more

Eric came out to give me a quote on my smoke detectors and check my dryer. He was on time, called to let me know he was in his way and was very thorough in his explanations of what he was doing. This business is owned and operated by firefighters. Please give them a chance. Great job!!! read more

AWESOME SERVICE! Thank you to Josh and Smoke Alert for providing a very valuable service. I feel so much better knowing that my dryer vent is cleaned out. I look forward to clothes drying a lot faster and resting easy knowing that there's not dangerous lint clogging up the vent and being a potential fire hazard. read more

My neighbor informed me that I had soot coming from a vent on the side of my house. Upon inspecting, I saw it was coming from my gas fireplace vent. I called one company that never called me back, then yelp helped me find Smoke Alert Home Fire Safety. My phone call was answered promptly and I knew from that phone call these guys are capable and professional. The fee charged was reasonable and the service was thorough. Rodney was my tech and was a retired firefighter. He cleaned my fireplace and logs and repositioned them for a cleaner burn, explaining everything I needed to know about gas fireplaces. He also inspected my dryer vent and did a complete fire safety check of my smoke detectors and carbon monoxide detectors to ensure all in proper working order. Included in inspection was proper storage of paint and gas as well as escape routes Incase of fire. Will totally use these guys again in the future! read more

Excellent service from start to finish. Our technician did a fantastic job, and worked tirelessly and without complaint in our scorching-hot attic for several hours. What was supposed to be a routine vent cleaning became a major repair when our technician located a ruptured duct. Nonetheless, he did his job efficiently and completed the task in a professional manner. Prices were also very reasonable. He also took time to check our smoke alarms and review fire safety for the home. It's a great comfort to have a firefighter double as one's repairman -- you know these guys have safety as their first priority! read more

Smoke Alert cleaned my chimney in Garner that had never been cleaned. He did what he said he would do. He explained the process and I watched. After cleaning he made pictures from the top the chimney. He emailed the pictures to me. Additional work recommended for top of chimney where the concrete is at top of blocks. He did a Level 1 cleaning which was $350. Level 11 and Level 111 is more expensive. The company will recommend more things and will also tell you what the current Fire Code Regulations are which you should also look up and read for yourself. But do ask questions. I am VERY happy with the service I received and I certainly recommend Smoke Alert read more

I was pleasantly surprised with the service I received from Smoke Alert. Nik was the technician and he was great at explaining what he found during the inspection and providing options on improvements without being pushy or seeming like a salesman. He was very curteous and cautious about making a mess. I don't like spending money on anything but I felt the service provided by Smoke Alert was worth the price. read more

I love that this company is comprised of local firemen (ours was from the station a mile down the street)! I easily scheduled a dryer vent cleaning and had an appointment scheduled at a convenient time for me. They sent reminders and confirmed arrival a few days before, and he was right on time. The service was thorough, and he explained the process, what to expect, and reviewed how they monitor the flow before and after the cleaning to check dryer efficiency and any blockages. I love the added info and education about fire safety with some good reminders about changing batteries in fire alarms, having a fire escape plan, and checking fire extinguishers. Affordable for a service that is important for general house safety and making sure your dryer is working as efficiently as possible. I would highly recommend! read more

I would recommend this company for your air dryer vents. They gave me a 3 hour window and showed up on the earlier side of the window, which I appreciated. The tech was very nice and even interacted with my son who loves everything fire and fire fighter. The tech was thorough in explaining what he did and what our future needs would be. I plan to use them again! read more

I cannot say enough about this company. They are professional, responsive, and very helpful. First they put me on a waiting list because they were booked up so far out, and then they DID call me when they had an opening! They did what I needed to have done - cleaned and repaired my gas logs. They told me my chimney looked good and did not need cleaning, then inspected my smoke and CM alarms and drier vent as part of their standard service. I am so happy I found them! read more

Holy smokes. This company and their people are amazing. Marshall did a fantastic job cleaning our chimney but More importantly he explained the safety hazards that were in our house. Thank you smoke alert! I would highly recommend their services. read more

First class experience, on time, explained the process, completed and charged a fair price. Would definitely use them again without question. read more

Friendly service but product they recommended to upgrade was much worse than what was repaired. Previous equipment was working fine for many years and new upgraded equipment only lasted one year before major problems. Of course broke just out of warranty. Now I have to replace all my equipment again. read more

Technician was friendly and arrived promptly. Well-priced and accurate estimates for a dryer vent replacement. Great job, will definitely use again. Glad we were able to work with local service men and women, will definitely use again. read more

Brandon was the SmokeAlert serviceman who came to my mom's house. He was very detailed in how he described what he was going to do, why he was going to do it, and how much it would cost. He kept everything neat, and left the place looking good, and after cleaning our dryer vent tube, everything is working as it should again. He even went up on a very steep two story roof to clear an obstruction at the termination gate, and made sure the cause of the obstruction was eliminated. We will definitely be using these guys every two years. read more