Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

Very happy with their service! John was very responsive. We were able to quickly set up an…read moreappointment. It was confirmed the day before, and they communicated with me the day of. We had never used the fireplace because we couldn't get a call back from the businesses that we called. Both John & Justin spent quite a bit of time at my home going over the firebox, insert, etc. I'm glad we hadn't tried to use it; it would have been a disaster. They found several issues, including where there were propane leaks. John provided me with a write up of what they did, along with pictures of what needed to be fixed/replaced. He also provided a written estimate to replace the old parts and make repairs. If you're looking for a business that will call you back, show up when they said they will, do not hesitate to call them!

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Excellent customer service! I called Taylor concerning inspecting my fireplace chimney because I…read morewanted to take out the gas logs and have a real wood fire this Winter as we love to enjoy and it's therapeutic starring at a warm fire! Taylor's guys came right away, were very professional, accommodating, and extremely kind. I had Taylor come a few days later because the damper came of track. I texted him Sunday and he came with all the snow on the ground! I would highly recommend Taylor and his team. He's also a local good fellow from the area.

They did an amazing job and were very honest and helpful!!! If you are looking for someone you can…read moretrust to do you right, and that is very knowledgeable, All-in One Chimney Sweeps is who you want. I was planning on having my chimney swept after an inspection that I had them do, and they explained they would gladly do it if I really wanted them to, but that my chimney looked very clean and I would be waisting the extra money. He said he knew times were tough and didn't want me to spend money unnecessarily. I really appreciate the honesty, and the fact that they were very helpful. We will be referring all of our friends, family, and neighbors to them!

Fabulous job. Loved working with them. The work was done on time, on budget and was done…read moremeticulously. Aside from cleaning, they needed to repair mortar in fireplace and chimney. I am so glad they did that. No leaks from Dorian, thank goodness. They also ordered a custom chimney cap (it's an older house, so it's not standard). And, they even did extra mortaring to the chimney. Will always use them. Fantastic job done by wonderful folks.

I am adding a star because the owner reached out to me with a personal apology and request to know…read moremore so he can improve the business. He did not ask me to update or change my review but was sincere in his apology and desire to do better. For that, they live up to the reputation they are known for, which is one of excellence. Here is my original review: I waited a bit before writing this review because I know a bad review can really hurt a company. After years of hearing Chimneys Plus recommended for everything from Chimney cleaning to gutters, I contacted them for a gutter quote. I wasn't going to be home when they arrived but was told they would be fine with my barking dogs so set up a date and morning time. When I got home 3 hours later, they had recently arrived so had been running late. Not a big deal but something to note if one was planning to take off work or had other plans. I'm not sure who the gentleman was who spoke with me but he was very knowledgeable and VERY persuasive. In other words, a good salesman. I was in a rush as I had many things to do but he didn't seem to take my cues to shorten his spiel. Still, I let myself be convinced I was going to ignore the quote of the company that did my roof which was significantly less than the verbal quote I was given on site. I requested to be sent alternatives in costing. For example, what would it cost if I just did the gutters without the gutter guards (and told the reasons this would be a TERRIBLE idea). I asked to include what if I did gutter guards in the back but not the front as one of the options. Or what if I started with just the back of the house (that verbal quote was the entire amount of the other companies full house quote -- but to the credit of Chimney plus, it did include guards whereas the other companies entire house quote of the same amount did not.) I expected to see an email quote either later that evening or the next day. Instead, the VERY NEXT DAY I was sent an email asking to please write a Google Review. Whaat?? I haven't even gotten the work done or received my quote!? I was told they are very busy and it would be a wait for the actual installation -- which again, I was willing to do. However, it has now been over a week and I never got a quote. At this point, I've gone with the other company and will use gutter guards from costco. You guys could have had my business -- and I'm sure would have done a good job. But no follow up after over a week isn't good practice.

We used Chimney Plus to redo our fireplace and could not be happier with the result. James Clark…read morehelped us evaluate all possible options and ideas including ventilation, design, materials. His expertise in the technical aspects was invaluable, but he also has an eye for knowing what will look good and helped us with layout and making it look fully integrated in the room, not like it was added as an afterthought. He was professional, friendly, and he and his crew were always on schedule and efficient. I would definitely recommend Chimney plus and would hire them again in the future.

Dave came to the rescue after another repair service flaked out on us. With just a few days to go…read morebefore closing, Dave was able to come in and get our gas log fireplace repaired and working beautifully. Thank you Dave!!

Dave was amazing, very knowledgeable, patient & honest. He was able to diagnose my gas fire place…read moreissue & walk me through the process of getting it up & going over the phone. I would highly recommend Classic Chimney to anyone looking to service or repair their fireplace.