Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Excellent customer service! I called Taylor concerning inspecting my fireplace chimney because I…read morewanted to take out the gas logs and have a real wood fire this Winter as we love to enjoy and it's therapeutic starring at a warm fire! Taylor's guys came right away, were very professional, accommodating, and extremely kind. I had Taylor come a few days later because the damper came of track. I texted him Sunday and he came with all the snow on the ground! I would highly recommend Taylor and his team. He's also a local good fellow from the area.

Please do not do business with Vernon Herring. He came out to look at our gas fireplace. He ordered…read morethe part to repair our fireplace. Showed up to install it and stated it had come in broken. Come to find out, the part isn't even made any longer. We are out hundreds of dollars and he is not returning our calls, emails or text. I gave him many opportunities to explain but he has vanished. Save yourself the trouble and do not do business with him or his company.

From the owner: Fly Ash Chimney Service and Repair is a locally owned and operated chimney services company in…read moreZebulon, NC, and surrounding areas. When it comes to repairs, installations, or maintenance, no one does it better than the professionals of Fly Ash Chimney Service and Repair. You can rest assured that our work is of superior quality, and everything is handled within the scope and schedule of your budget.

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

Very happy with their service! John was very responsive. We were able to quickly set up an…read moreappointment. It was confirmed the day before, and they communicated with me the day of. We had never used the fireplace because we couldn't get a call back from the businesses that we called. Both John & Justin spent quite a bit of time at my home going over the firebox, insert, etc. I'm glad we hadn't tried to use it; it would have been a disaster. They found several issues, including where there were propane leaks. John provided me with a write up of what they did, along with pictures of what needed to be fixed/replaced. He also provided a written estimate to replace the old parts and make repairs. If you're looking for a business that will call you back, show up when they said they will, do not hesitate to call them!

Dave came to the rescue after another repair service flaked out on us. With just a few days to go…read morebefore closing, Dave was able to come in and get our gas log fireplace repaired and working beautifully. Thank you Dave!!

Dave was amazing, very knowledgeable, patient & honest. He was able to diagnose my gas fire place…read moreissue & walk me through the process of getting it up & going over the phone. I would highly recommend Classic Chimney to anyone looking to service or repair their fireplace.

Professional, prompt, and capable. Matt knew what he was doing. An 8 year problem was finally…read moreidentified.

From the owner: Our team specializes in cleanings, inspections and repairs for brick, prefab and woodstove…read morefireplaces or chimneys as well as all your exterior cleaning needs (pressure washing, soft washing etc.)

I don't know what's going on on with this company. Are they still in business? I met the owner…read moreseemed like a great guy, was ready to accept his quote, but needed it reworked to include a small change --and never heard from him again. After multiple calls and texts I gave up. Like I said , he seemed like a great guy to do business with. Hope he's ok

The owner came to my home to inspect the fireplace/ chimney and cleaning, he send the immediate…read moreinspection report also, charged $235 but after, he said he will be sending me a quote for converting it to gas fireplace, but never sent any quote and never respond my texts . Updating my review: After days Owner sent me the quote , it is a long quote . Thank you.