Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Excellent customer service! I called Taylor concerning inspecting my fireplace chimney because I…read morewanted to take out the gas logs and have a real wood fire this Winter as we love to enjoy and it's therapeutic starring at a warm fire! Taylor's guys came right away, were very professional, accommodating, and extremely kind. I had Taylor come a few days later because the damper came of track. I texted him Sunday and he came with all the snow on the ground! I would highly recommend Taylor and his team. He's also a local good fellow from the area.

Great with communication came out and cleaned my chimney quickly and effectively at a very…read morereasonable price (compared to several others I checked). Did not try and sell me on any additional services or products. I will happily use this service again in the future.

I am a military vet and I spoke to the owner with 41 years of experience this morning. He is the…read moreabsolute BEST! He has assisted me greatly with many concerns I had concerning my chimney! He is very professional, knowledgeable, honest, courteous, etc., and the best I have ever dealt with in 5+ decades on earth. I would highly recommend you utilize him and his great company for all of your chimney needs from sweeps and cleaning to complete installations etc. Give him/them a call! Thanks again Chimney Wizard Sweeps. You are awesome!

On time, very professional and informative , very nice and good price. Definitely recommend!read more

Fixed our gas fireplace and performed excellent maintenance. Every other company wanted to come…read moreyearly. They told us we were good for a biannual schedule. Not only are they honest. They are on time and will not scam you.

Dave came to the rescue after another repair service flaked out on us. With just a few days to go…read morebefore closing, Dave was able to come in and get our gas log fireplace repaired and working beautifully. Thank you Dave!!

Dave was amazing, very knowledgeable, patient & honest. He was able to diagnose my gas fire place…read moreissue & walk me through the process of getting it up & going over the phone. I would highly recommend Classic Chimney to anyone looking to service or repair their fireplace.

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

Very happy with their service! John was very responsive. We were able to quickly set up an…read moreappointment. It was confirmed the day before, and they communicated with me the day of. We had never used the fireplace because we couldn't get a call back from the businesses that we called. Both John & Justin spent quite a bit of time at my home going over the firebox, insert, etc. I'm glad we hadn't tried to use it; it would have been a disaster. They found several issues, including where there were propane leaks. John provided me with a write up of what they did, along with pictures of what needed to be fixed/replaced. He also provided a written estimate to replace the old parts and make repairs. If you're looking for a business that will call you back, show up when they said they will, do not hesitate to call them!

Dani and Logan were amazing. They showed up on time, assessed the gas fireplace and showed me how…read moreto use it. They did a thorough check, and will replace the battery pack. They explained everything and answered a myriad of questions. They were so neat - everything vaccuumed, and they cleaned the gas fireplace glass. I've requested they both come to my next service call. I couldn't be happier.

This summer, I needed help resolving a propane gas line issue that had kept us from using our gas…read morelogs for years. I also wanted to have our chimney swept, and knew summer would be the ideal time to get quick service. After searching Google Maps to weed out fly-by-night companies, I found Mr. Smokestack--with an incredible 1,228 five-star reviews. Now I understand why. From the moment I called, the experience was seamless. CJ came out within a day or two, professionally assessed our situation, and gave us a quote for the chimney sweep. He also offered a ballpark idea of the gas line issue, noting that a technician would need to remove the logs to fully diagnose it. Once we realized our gas logs were over 20 years old, we decided to replace them--and CJ guided us through the process with ease. Within two days, we had selected a new fireplace insert, which was ordered and installed just weeks later. I opted to have the chimney swept and capped before the insert installation. Rodrigo, the lead technician, was outstanding--truly one of Mr. Smokestack's greatest assets. Logan assisted during one visit, and Dani during another. Rodrigo explained every step of the process, making me feel confident and cared for. He patiently walked us through the remote control features and helped us choose the best settings for daily use.I am 100% satisfied with both the installation and the product. Mr. Smokestack exceeded every expectation, and I now fully understand how they've earned such a stellar reputation. I cannot recommend them more highly!

I am adding a star because the owner reached out to me with a personal apology and request to know…read moremore so he can improve the business. He did not ask me to update or change my review but was sincere in his apology and desire to do better. For that, they live up to the reputation they are known for, which is one of excellence. Here is my original review: I waited a bit before writing this review because I know a bad review can really hurt a company. After years of hearing Chimneys Plus recommended for everything from Chimney cleaning to gutters, I contacted them for a gutter quote. I wasn't going to be home when they arrived but was told they would be fine with my barking dogs so set up a date and morning time. When I got home 3 hours later, they had recently arrived so had been running late. Not a big deal but something to note if one was planning to take off work or had other plans. I'm not sure who the gentleman was who spoke with me but he was very knowledgeable and VERY persuasive. In other words, a good salesman. I was in a rush as I had many things to do but he didn't seem to take my cues to shorten his spiel. Still, I let myself be convinced I was going to ignore the quote of the company that did my roof which was significantly less than the verbal quote I was given on site. I requested to be sent alternatives in costing. For example, what would it cost if I just did the gutters without the gutter guards (and told the reasons this would be a TERRIBLE idea). I asked to include what if I did gutter guards in the back but not the front as one of the options. Or what if I started with just the back of the house (that verbal quote was the entire amount of the other companies full house quote -- but to the credit of Chimney plus, it did include guards whereas the other companies entire house quote of the same amount did not.) I expected to see an email quote either later that evening or the next day. Instead, the VERY NEXT DAY I was sent an email asking to please write a Google Review. Whaat?? I haven't even gotten the work done or received my quote!? I was told they are very busy and it would be a wait for the actual installation -- which again, I was willing to do. However, it has now been over a week and I never got a quote. At this point, I've gone with the other company and will use gutter guards from costco. You guys could have had my business -- and I'm sure would have done a good job. But no follow up after over a week isn't good practice.

We used Chimney Plus to redo our fireplace and could not be happier with the result. James Clark…read morehelped us evaluate all possible options and ideas including ventilation, design, materials. His expertise in the technical aspects was invaluable, but he also has an eye for knowing what will look good and helped us with layout and making it look fully integrated in the room, not like it was added as an afterthought. He was professional, friendly, and he and his crew were always on schedule and efficient. I would definitely recommend Chimney plus and would hire them again in the future.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.