Vic provided excellent service. They gave alternative options to make the repairs including the…read morereasons. The 20 year old roof antenna was relocated to a more stable place, a few electronic and connections were replaced which provided much better picture and sound. Prompt and professional service.

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

Mr Antenna guided me to get the proper antenna and helped me find an installer. His videos are…read moreinformative and his prices reasonable. I now have a super antenna and I'm very happy with it. I heard him on KFI radio in Los Angeles.

I am very pleased with the work performed by MR. ANTENNA's people, Sabrina and Alex. I have a very…read moresteep pitched roof and Alex was able to safely work to remove and reposition my enormous vintage tv antenna which he discovered was working so well it did not need to be replaced, but had slipped over the peak of the roof and was not secured properly. Alex moved the antenna to another, safer part of the roof and anchored it down. Once that had been accomplished, he then went into my house, and drilled through very tough concrete walls and hooked up three televisions. Sabrina helped troubleshoot each tv and make sure I was getting all the available channels. This was a difficult job and they worked tirelessly for hours on a hot day. They kept me apprised of every facet of the installation. And with all of this, they were reasonably priced. My TVs are now working great. Sabrina and Alex were wonderful and I highly recommend their company, MR. ANTENNA.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Came in for $300 off new iPhone 18 The wait wasn't too long,…read morethe staff member was very courteous and professional. The deal is only good if you have the top tier service, so there really isn't much of a discount if you have to pay a higher monthly rate. I already use Spectrum for cell and internet service, but I'll probably just go with the Apple Store, as the Spectrum deal also keeps the phone locked for I think 60 days. Otherwise, the kiosk log in was easy and there was adequate seating for the short wait.

I've been to this Spectrum store twice over the past year, and both times I was told they didn't…read morehave a Xumo box in stock. The customer service was disappointing. Instead of checking in the back, the employees simply said they didn't have any and didn't seem interested in helping. I ended up driving to another Spectrum store, where they checked their inventory and had plenty of Xumo boxes available. It was frustrating to waste my time making an extra trip because the staff at this location couldn't be bothered to verify their stock. Customer service should be about helping customers, not taking the easiest way out. I hope management addresses this because it's happened to me more than once.

The service was good. The pricing / billing policies horrible. Even though some of these policies…read moreare industry standard, to me that does not afford any company cover. A bad policy adopted by one or everyone is still bad policy. My plan price dropped by more than half. It as that way for 9 months while i paid the old price. I had had calls with them and never was it mentioned we have a better plan / pricing for you if you're interested (many other companies ask this but not all). Only when i tried to cancel: The website MADE me call. Then of course they have wonderful pricing all of a sudden. Not only did they try to promote this dishonest practice, the level of attitude, i guess maybe they don't like it for a customer to criticize a policy. In any event..i'd rather pay more than the new price they finally offered than pay a clearly dishonest company any more money. My new plan is less than my original price with Frontier but more than what they offered to avoid my cancellation by $10/month. Money well spent. -sun 2026

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I don't often leave negative reviews, but after spending the past two months trying to resolve a…read moresimple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning.

Fast response to my request to quote submitted through Yelp and was able to provide an installation…read morewindow that afternoon/evening. The installer was polite and professional. He asked about where I wanted the TV installed and after taking measurements confirmed the location again with me before drilling. Got the TV installed and had me check to confirm all inputs worked. He asked if we had a vacuum he could use and he cleaned up the drywall dust from the installation. I would recommend.

I am very satisfied with the installation. Aaron was most professional, never rushed and was…read moreobviously very experienced in the mounting of a new television onto a wall. I appreciated his outlining choices I had regarding placement of the tv.

Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

I'm not sure what happened in the past with this store, but speaking from my experience. It was…read moreawesome. Came in today to return my equipment and cancel my account. Arrived when they opened (10am) and right away I was greeted by Mike, who showed me where to register/sign in. Was seen within 15 min. Marco/Marko (sorry if spelled that wrong) was super helpful and was fast. I was out the store by 1030-1040. No hassle. He knew why I was there and took care of it promptly. Definitely recommend coming in as they open. That might have helped a lot.

Just wasted another 3 hours of my life either on hold or with a variety of agents at Spectrum…read moreformerly known as TIme Warner Cable. The name has changed but the service is equally as bad or worse. I could spend a day describing the poor service from the agents to the service techs but will abstain. I did find it hilarious that they are offering mobile lol. AS IF!!! Ha. Good luck with that new "service" guys. Suffice to say if I was able to use any other provider I would however sadly that is not an option.

Internet is slow , shuts off often, and expensive. Try to choose another provider when possible .read more