Receptionist needs a serious attitude adjustment. Believe the other reviews when you read them. I don't understand why she works in customer service if she's so rude and dismissive. I understand it was near closing time but pushing a paying customer out the door and taking the books away so I can leave is just plain disrespectful. How do you expect me to come back and make my purchase after receiving such treatment? I have purchased from this company in the past but won't be anymore. All it takes is one miserable employee with an attitude to drive away business. read more

It was worth the wait as they say!! I'm in love with Drunk Monkeys. Miscalculated what I needed and they were receptive to assisting me further. read more

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I don't understand how the girl in the front desk Dayana still works there (I and my coworker filming a feature had some questions and she has this ugly attitude. Aside from not smiling or being approachable the first thing is making a great impression. A big thing about businesses is communicating and making the client want to come back! Not saying she doesn't do her job she's been there years. So on paper I'm sure she is on top of it all. But my almighty my colleague and I couldn't not stand her attitude and as much as we want to support businesses like these in the Art Department we will be looking for other shops! Wish they were more approachable and or would not get annoyed if we had simple questions about products! read more

Wow, what a great resource for home interior decorating. I brought my molding and stone to Astro to find three looks for the project I'm working on. A kitchen king wall, living room accent wall, and three bedrooms. I literally could have searched for house but the staff helped me zero in on about half a dozen books that were just the ballpark range I needed. Thank you so much for saving me time. They had Advantage and York product books which were stunning, modern and clean with texture that brought warmth to the rooms without adding any distractions. I highly recommend this place if you are a home owner or professional. This is my new go to place. Also very happy to support a local business. read more

Astek - York book - Printing Services Near Me - Van Nuys, California

owner doesn't know customer service. very rude and disrespectful towards new clients. got cops called while I was waiting for my boss to get estimate. would not recommend this company. read more

What a great wallpaper company - I use them for custom prints on vinyl and the quality is formidable. The staff are professional and knowledgeable- and the end product is awesome. read more

Astek - My logo on their vinyl. - Printing Services Near Me - Van Nuys, California

Showroom had tons of books to look through and a beautiful selection. Unfortunately, customer service is lacking, particularly them being courteous to the public. I love the wallpaper we chose for our project but will hesitate to use them in the future due to their shortness with their customer service. read more

Fantastic place. Can only work with them if you have a designer but they let you shop and look at all their designs. Super helpful, extremely knowledgeable and great quality. Fast turnaround on most. They work with the TV & Film industry as well so they completely understand deadlines. Everyone who I've dealt h with here is top of their game. Great place for wall coverings. They design their own and will do custom too! read more

This was the worst experience!!! I originally ordered a wallpaper sample on August 19 because of the way the order was made it took them almost a month to get my order but fine I get it it's the wrong kind of wallpaper! Then I try contacting a man Name Steve their customer service guy and when I emailed him he didn't reply to my two emails! So I contacted my bank and filed a claim for my money back! A woman name mellissa says she is the person who runs everything and that she would make sure I got a refund and a new sample all she asked was that I cancel my claim with my bank and they would send me a refund because that would make it easier for their company. It is December 29th and still no refund and guess who still hasn't sent me a email? Or guess who never sent a refund? Do not use this company! It has been a 4 month hassle for a $35 sample which was not sent till Almost 3 months later! This feels like they mess up orders then fix them months later and promise refunds and don't give them! Don't use them y'all!!!!!!!! read more

Always had wonderful quality and customer service! I've used Astek for work and its been so wonderful that my housemates and I are planning on using their services for our house as well! Great company read more

Astek is hands down my preferred supplier. They are the best at what they do. What's even more important is the customer service, and I have a great working relationship with Astek. To mention a few, Sarah and Anahid are a delight. Nothing is too much of a problem. Every job has been stellar. My clients have been over the moon with the results. I am about to launch my new 'home' collection with Astek playing their part in realising this dream. I can't wait to work with them again. I'm a big fan. read more

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My husband & I bought the Drunk Monkey wallpaper from Astek. The paper came and it's so much richer than the picture on their website. The colors & texture are amazing. They have so many lovely choices. When I had questions they were all to helpful. Never did I send an email where I didn't get a response immediately. Truly a great company. I would highly recommend them. You will not be disappointed with their product nor their customer service. read more

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Astek has been amazing to our production in Chicago!! Amy D. is THE BEST! She responds to my emails within minutes, is very detailed oriented and extremely helpful with suggestions! We've enjoyed working with a number of reps at Astek and their product never disappoints. read more

Amy is a doll! My last time here she helped pull numerous books, check stock and located exactly what I needed. We rep wallpaper ourselves but at times we need an outside vendor and this is the only place I will come. The staff is very knowledgeable and their stock is incredible. The showroom is a fun little spot too. They do custom jobs and probably pretty much anything you could imagine. They have samples on hand and a warehouse with stock on location for certain papers if you need it right away. This is hands down the best place for wallpaper. The possibilities are endless. read more

Astek - Printing Services Near Me - Van Nuys, California

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We wanted to wallpaper several rooms in our home and came to Astek in search of gorgeous 3 dimensional wallpaper in Metallics like I have seen in beautiful bedroom arrangements on pintrest and in several interior design blogs and magazines. The blond young man at the front desk was extremely sweet and helpful. My boyfriend and I found everything we wanted for our bedroom and bathroom. We still need to do the rest of the house so we will be back... This place is very hip and does a lot of studio work. It seems a bit underground since there are hardly any reviews in yelp but they are open to the public. I can't wait to choose more wallpaper and do all of our rooms... Their samples are $5 each and they are the size of a 9x11 sheet of paper. I am having fun decorating with this awesome wallpaper store. read more

Astek - Golden rock type of wallpaper "woods, stones, etc" - Printing Services Near Me - Van Nuys, California

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Amy is Amy-zing! This might be the best business I've ever dealt with in my life. I've never had any experience before with wall paper as I walked in to look at samples. Amy was so helpful. A couple weeks later I called up to order the paper and I believe Amy answered the phone. Again she was so cool and common sensical. A couple hours later she emailed me to tell me that not only had the paper I wanted just arrived a few days earlier, but that she was refunding my original purchase price and re-charging my card minus the overseas freight charge. She didn't have to do that and go the extra mile. I'd do that for someone - it's no sweat to me - but I don't know if I've ever had anyone help me like that before. I'm so appreciative and impressed by her effort and helpfulness. read more

Everyone at Astek has been more than helpful every time I've gone in for a project. As an Interior Designer, it is so important to work with companies that are truly service oriented and aren't too good for any project or designer...no matter how big or small the budget may be I specialize in baby nurseries and kids spaces, so it's always fun to look through their fabulous books and find something that nobody would have ever thought to use in a nursery of toddler's room! Clients love the eclectic and unique wallpapers I find for them at Astek! read more

Jeff and Amy D were so helpful with the project we were on. The wallpaper was delivered as promised. They very professional and reliable. I would definitely recommend this company with their high level of professionalism and the quality of the product. read more

Astek is the go to place for a most of the film, television, and theatrical industry in Los Angeles. As a designer and art director, I go to them whenever the opportunity arrises. Aaron, the owner of Astek, has been always been welcoming and cordial and has been willing to work with productions of any size, including some with ridiculously low budgets. Because of his support over the years, I gratefully go back to him for projects with larger budget. read more

I found a wallpaper pattern I really liked in a decorating magazine from Astek. Unbelievably, it would cost $26.00 for them to send a 12X18 piece of paper in the mail. Here is the reason for this, and I quote: "The shipping does provide tracking so you are able to see the progress of your order from the time it leaves our warehouse to time of delivery." It's amazing how some company's don't understand customer service - they think they are doing you a favor. Pay attention to the one star reviews, those are the real ones. The "well written" five star reviews are fake - friends and relatives. read more

Can I just say that Lisa at Astek was a huge help to move my wallpaper project forward during this time. As many places are closed and my restaurant project was still moving forward, Lisa did everything she could to help me source the print and get it here in a timely matter so I can complete my project. Thank you so much for doing everything you can. I loved working with you and obsessed with the quality and design of the wallpaper. Highly recommend! read more

Initially ordered 5 rolls of wallpaper worth $310 from the store and they charged $35.90 shipping + tax. The wall area was given, and they recommended 5 rolls instead of 4. The shipping charge is supposedly because it's a "Special Item" and they don't carry it in store. I ordered another roll, thinking 5 wouldn't be enough. They charged $62 + $25 + tax for a total of $92 for that one also. The next day (which was Friday), i contacted them asking to cancel the new order, because the initial calculations were wrong so i would be needing 4 rolls total. I was told that they would have to get in touch with the supplier on Monday to see if it can be cancelled and that even if cancelled, i'd have to return it and i'd be charged 30% restocking fee. They call Monday and tell me that it cannot be cancelled because it has already been shipped. Two weeks pass. No word that it has arrived, no word that they shipped it back for me and i receive $20 refund check (out of the $92). I do over $30000 worth of shipping yearly for my business and such high shipping and return fees are exorbitant, taking into account the size of the packages. I was assuming that I'd return the two rolls together and it wouldn't cost me more than $16 to ship it back. But NO! they have to ship it back and they decide what the shipping return fee is (between $25 to $35). So now that I have to return the 1 remaining roll from the initial order, they finally agreed to return it without charging the return shipping fee. However, upon returning it to the store the restocking fee magically goes up to 35% instead of 30%. This is robbery, plain and simple. read more

Melisa at the front desk as such a huge help. We had a lot of questions and needed help finding wallpaper in our budget and specific design aesthetic. This place gets very busy but we never felt rush and were always taken care of. This is a great place where everyone working there seems genuinely happy. They have a wide range of wallpapers in every budget! read more

Amy at Astek was a tremendous help getting an order put through which had a challenge or two with it.

I've been coming here for 15 years... yes. This place is amazing, and Aaron, the owner, is the best. I've had a million jams that I've had to get out of and Astek will always come to the rescue. They are busy, but, they cater to the industry only. Come with a game plan, or make one up when you get there:) I've spend 6 hours in there before and walked out with tons of paper. Exotic, novelty, hospitality, residential, you name it, they've got it. read more

What a terrific company to deal with - first class all the way. We worked with Megan who was extremely knowledgeable and gave us prompt customer service by phone and by email. Their pricing is fair and their product is awesome. I would highly recommend this company. read more

Füučhk this place. A bunch of thieves. I do insist that you do NOT do business here. Horrible customer service and prices. All the positive reviews on yelp about this business are fabricated by the employees. I was berated by the designers when i asked a simple question. On top of that they have a cutting fee. A.cutting.fee. Nooo, god forbid you have to cut a small piece of material that requires minimal resources and effort and NOT charge a fee for it. They will take your money, and will charge you fee after fee. Seriously if your reading this and are even thinking about going to this place, i suggest you stop yourself, read this review from the beginning slowly and thank me for the valuable information. Jesus. read more

As a Design Professional the successful outcome of all project is determined by vision, planning, teamwork, execution, customer service and Amazing vendors. Astek always delivers an unrivaled number of Wallcovering options, with a knowledgeable team who are dedicated to providing next level customer service. They are the one stop must shop Wallcovering showroom for Design Professionals! read more

As a wallpaper installer, I am deeply annoyed at the fact that I send ALL of my clients to this store to purchase wallpaper and they have refused service. They Say they don't serve the public, yet their doors are open to the public. That is the poorest way I have ever seen to run a business. Luckily there aren't many stores in southern California, let alone the valley who sell wallpaper so its DAMN good, because this business would lose a LOT of money. Not only that but they argue with us professional wallpaper installers on how much wallpaper needs to be purchased. I had a client go in and she was forced to order WAY more wallpaper, for 1 wall in a bathroom because the lady was stubborn and rude about our professional measuring. I wish I had somewhere else to send my clients. Oh and if they do serve my clients, they tell them they will only do it this 1 time. YOUR BUSINESS AND CUSTOMER SERVICE IS HIGHLY OFFENSIVE! read more

I am giving Astek one star because they have an extensive collection of wall coverings. This is where the positive review stops. I went to Astek with high hopes of locating a wallpaper in lavender and white deco/modern or vintage in style. The woman at the desk who was supposed to help me. Showed me where a few books were and then basically said that what I was looking for was specific and would be hard to find. Are you kidding me? She was too busy handling studio business and answering the phone to really care about helping me. I hate places where customer service is doled out based on who you know or how much you are ordering. I won't go back to Astek and unless you are a designer or a studio. I wouldn't suggest going here. I rarely write yelp reviews but feel strongly that the people in this showroom need an attitude adjustment! read more

Awesome customer service and a great selection of both high end and value wallpaper that didn't break my budget. Andrew, our salesman, did an exemplary job helping me find my patterns. I'll be a customer again. read more

Astek Wallcovering is great! They have so many designs and materials to choose from, and their talented design team will even work with you to create something completely original and amazing. read more