Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

Arrived at 8:10 am to find 3 other parties waiting for this place to open. It is supposed to…read moreopen at 8am. One woman had to leave to get back to work. Children started arriving from pediatricians' clinics at Dell Medical Center. One family also left. Door finally opened at 8:30. Got blood drawn at 9:10am. Missed meeting at 9am for tax work (tomorrow is the deadline). Woefully understaffed lab, especially with children's hospital right next door. Go somewhere else if you can. Not worth losing a job over.

The hours say it opens at 8, but it did not open until about 8:45. The worker acted as if he was…read morejust passing by and letting us in the suite, when he was the reason it was not open. I got there at 7:59 and was not seen until 9:15. The phlebotomist gave me different numbers when I asked how much blood was drawn. It seemed like she just pulled a random amount and not what the order asked. This is a problem because my daughter has already had a lot of blood drawn and only the necessary amount should have been pulled. I had to pay more for parking because of the time even though it was not my fault it took so long. I hate that this is the only pediatric Labcorp because I do not wish to return here.

I was slightly late for an appointment, but the staff lied to me about trying to fit me in, and was…read moreapparently going to make me wait all day in order to punish me. DETAILS: I got there a few minutes before my appointment time and the waiting room was completely full, and the screen said they were running about 40 minutes behind. So I left for just 15 minutes but when I came back the waiting room was somehow suddenly nearly empty and the screen was nearly blank. I'm guessing lots of people couldn't wait any longer when they weren't seen on time so they just left. I explained the above to a female staffer and she said she'd try to get to me after the two people waiting were served. Then for 45 minutes she didn't call *anyone* else. The other two staffers served the two patients who were waiting, and then served several others who came in after, but I never got called. I explained the above to a male staffer and he went to the back and asked the first staffer if she knew anything about me, which I could hear. She came out and said her draw-shift ended 30 minutes ago which is why she didn't call anyone else. I asked, "So if you knew you would *never* call me, why didn't you let me know?" She said she let the other employees know I was waiting. Notice the plural, employees. And there are only two of them. I pointed out to her that the male staffer was unaware of my situation when I explained it to him, so she did *not* let the other staffers know. She then said she had told only the other female staffer. I doubt she really did, since she certainly lied to be about informing that male staffer. That female staffer she supposedly told certainly never set my expectations about how long I would wait, and she called lots of other patients while I was waiting. Although this was a 1-star experience, I had other good experiences there, so I'm averaging this to 3 stars.

Quest is alright; they are predominantly appointment based and I found the website to be a little…read morecumbersome/asks for a lot of info and takes a while to make the appointment. I also still had to wait about 30 minutes despite arriving about 10 mins before my appointment time and I had to be somewhere after so it was close to the wire and I was a little disappointed. That said the person who came to get me and got the samples was pretty nice, and was efficient back in the room area. Once you finish up there, they are good about getting your results back to you as well. Plenty of parking in the shopping center lot as well. Bathrooms are pretty clean (standard looking/sterile since samples are collected here).

In and out very quick and all the staff was so kind! Will definitely come back and recommend to…read moreothers :)

I decided on this location because of it's ease of parking and closeness to my house. I made the…read moremistake of going to the Saint Davids location a couple miles from here and driving endlessly in circles looking for a parking spot till I couldn't take it anymore. I showed up here without an appointment and I was in and out of here in less than eight minutes. This is my go to testing spot from now on.

My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

The COVID protocols are gone, but a mask request is in place due to immuno-compromised patients…read morecoming in. They can provide you with a mask. Service depends, as with all businesses, on the folks who are on staff that day and the volume of patients. Get there on a slow day with the amiable staff, an excellent experience. High volume day with a cranky person, flat experience. I've seen both. I still say this is a good location due to it being hidden--the volume will be lower than other CPLs. But, that doesn't mean it will be low--just lower (if you hit a busy time). I'm increasing my stars because, with my increased visits, I'm finding friendlier phlebotomists.

Ariana should be a manager. She is the first person in four years to be able to permanently update…read moremy home address in the guarantor section of the paperwork. For four years, I've had to live with seeing an old address on the paperwork because dozens of phlebotmists and trainers at the Brodie and Far West locations didn't know how to delete and update addresses. Ariana also didn't miss my vein like several other phlebotomists, though I did bruise once. She should be promoted to a manager.

I used this facility for the past 9 years for my Company's pre-employment screening. They are…read moreprofessional with great customer service.

Is it weird to give the piss test place 5 stars??? These guys are professional and kind. The guy…read morethat is in the front must have red bull in his veins, bouncing all over the place. Quick in and out in about 5 minutes.

I've been to this location twice. The first time, I had to wait to receive any kind of direction at…read morethe front desk because the two nurses were too busy flirting with each other. I also asked for an itemized receipt of the blood work I had done and they all but refused. They kept arguing that I wouldn't have to pay anything anyways because the insurance would cover it. Sure enough, I received a bill from CPL a few weeks later. Today I went in to get the same work done only a month after my first visit. They had no record of me ever being there or of any billing. I had to call my doctor to get the same paperwork sent over again for the tests I needed. They also had me fill out an entirely new set of my information. I do not recommend this place. The majority of the employees are very unprofessional.

Did almost a dozen samples for blood testing. Walked in right before lunch (they close for lunch),…read moreI was back in an exam room in less than 10 minutes, 1 poke, many vials of samples, no pain. The faintest of a mark on the arm later. Excellent. Side note. I left my phone in the room. They were locked for lunch but a rapped on the door and a tech quickly brought me my phone. Great group!!!

Recovery Lab is the best! it is locally owned and has all the top-of-the-line recovery equipment an…read moreathlete could hope for. After my old cryo place shut down I tried a few but never found what I wanted until I discovered this one. Rene is knowledgeable and accommodating and his prices are very reasonable. Everything is new and clean and of the highest quality. Try it once and you'll keep coming back for more!

My trainer referred me to this place. She asked me to do Cryo therapy and the red lights therapy. I…read moreain't going to lie I was not ready for the cryo but I tried it. It was soooo cold. I think I was in my head. They put the temperature is down 150 degrees. As soon as I saw the smoke coming up I was like oh hell naw let me out! He wanted me to stay in for 2 minutes but I could only do 30 seconds. I'll try it again next time now that I know what to expect. I loved the red light therapy. You're in a room on one of those vibrating contraptions with red lights. This is my first experience with this kind of service and I think it is super cool. Rene helped me with everything and he was awesome! He explained everything in great detail. He was super nice. He provided me with shorts, socks, headband to cover my ears and slippers to go in the cryo machine. I highly recommend you try this place.

This lab is located inside Ascension Building, 3rd Floor, Room 340. Parking can be scarce but I got…read morelucky and got one in a matter of minutes. When I arrived, there was 1 person in front of me but I waited less than 5 minutes. There is only one person work in this lab. The tech was really good in drawing blood. Quick, efficient and painless. I took one star off as there were signs everywhere saying furniture is disinfected after each guest. It doesn't look like it. The tech works alone including being a receptionist. It will be a lot slower if he has to do that too. There is also a sign at the front saying there is a disinfectant for check-in tablet, it's none to be found.

LabCorp claims to be "the World's Leading Health Care Diagnostics Company" and they offer routine…read moreblood work, pediatric collections, employee wellness body measurement, H pylori breath tests, employment drug screening, saliva alcohol testing, paternity tests, and hair collection. They have 5 locations in the Austin area and this one near 183 and Balcones Woods (not far from where I work, thus my decision to go here) is a fairly recent addition. Online appointments are theoretically available at https://www.labcorp.com/labs-and-appointments, but they also take walk-ins. Note that they are closed from 12:30-1:30, so dropping off a sample at lunch may be a challenge. There seems to be a trend in clinical lab chains these days to try to staff the locations with a barebones "team of one" who has to do everything from phlebotomy to security to administration to janitorial services. That must help the bottom line somewhere, but it makes the patient/customer experience a total frustration from start to finish. Case in point: this site for LabCorp (well, at least the comically accurate name previews the impersonal treatment you can expect). First off, the website and outgoing phone message give you absolutely no clue that you are actually heading to a building in the Seton Northwest Hospital complex. After following my Waze/Google/Yelp map trifecta to ensure I was going to 11111 Research Blvd, I wasted about 20 minutes driving around in circles looking for the listed address on a sign, a marque with the business name, anything to suggest that LabCorp was nearby. Nothing! I wasn't the only one, either, as I later saw 3 other cars apparently doing the same bewildered slow drive around the parking lot and surrounding locations that I did. When you call the listed phone number, you only get an automated message with minimal information and no ability to speak to a live person to ask a question (because the only person there is busy doing EVERYthing else in the office). Is it too much to ask to add one more sentence to the disembodied voice message which says, "Located in the Seton Northwest Health Plaza building in the same medical complex as Seton Northwest Hospital"? Once you finally get to the correct destination, posted signs indicate that you will not be treated as a human being but rather as a potential threat or criminal. Need a drink of water? The sign says to ask permission before accessing the fountain; who can give permission if the only staff person is in the back taking a sample from another patient? Happen to have your kid with you? Good luck with this errand because they can't come to the lab bay with you and you can't leave them unattended in the lobby. The self-signin machine was out of service, so you had to wait your turn to speak to the single human employee onsite. And so on. I photographed only a portion of the many ominous & paternalistic directives around the room. I was the 2nd customer in the room when I arrived shortly after the posted open hours, but it still took about 15 minutes until I was able to have my lab samples taken & sign all the necessary paperwork. The patient before me was berated for not properly registering his appointment and from the waiting area, I was able to hear his entire interaction with the lab tech, something I'm certain breaks HIPAA (medical privacy) best practices. I also was not pleased with the paper sign-in sheet which was viewable by everyone and requested the patient's full name and time of arrival; I did not comply and simply wrote my initials. My interactions with the lab tech / do-it-all person were as pleasant as could be under the circumstances. I believe that she was doing the best she could under conditions beyond her control. For her, I'm leaving 2 stars rather than the 1 that this experience warranted. Next time I need to have a lab sample analyzed, I'll choose another company, even if I have to drive out of my way to do so.