My condo was water damaged by my upstairs neighbor's overflowing bathroom sink. The water soaked…read morethrough the bathroom ceiling & fixtures. Soaked through the inner & outer walls of the linen closet. Water seeped under & on top of the hardwood floors. MA Restoration arrived within an hour to start remediation. The team brought in giant fans, drying machines, plastic walls to contain heat, removed wet wooden floor. Within a week or so it was determined there was no mold. After my insurance adjuster completed his appraisal of my heavily damaged unit, I hired MA Restoration to do the renovation work. I cannot say enough positive things about Steve Karas and his team. They are all craftsmen. They take pride in their work, they are no nonsense. They are polite, respectful, trustworthy, dependable. Always called before they arrived. Always on time to start the day. I know this because I met them every morning at 7:30. No radios, always neat, always cleaned up at the end of the day. Steve was always in contact with me regarding start dates of the renovation. He always checked with me to see if dates fit into my schedule. Steve was always available to take my phone calls or texts or to return them. He explained the renovation process step by step. Answered all my questions, no question was too dumb. The renovation was done in 2 parts. First, the bathroom. Steve had to acquire a building permit to do the renovation. Steve's team removed bathroom ceiling, celling fixtures, and linen closet walls. Old insulation was removed. Replaced with up-to-code fire wall insulation. Building inspector checked on the progress. Everything was replaced and painted. Building inspector signed off on bathroom renovation. Second project was much bigger: living and dining room, kitchen and foyer. I had about 800 ft of floating hardwood floor installed at "diagonally" throughout the 800ft of space. Lots of angles in condo which meant a lot of cutting. Another great job. Very efficient workers. John and Chris are both great workers. They arrived promptly and immediately started to relocate all my furniture to other areas of my condo. Very organized. Very careful with all of our furniture. With empty space they were able to remove all the wallpaper, and then remove about 800 ft of a floating hardwood floor. They very carefully removed all the quarter rounds. On another day, they moved my 3 kitchen appliances to another location. Nothing damaged, all very neatly done. All flooring & wallpaper removed. The painting crew did an outstanding job. Sanding and priming the walls. So smooth. They had to paint with 4 different colors. One color for ceiling, a second color for the crown molding, chair molding & baseboard, a third color for the upper wall, and a fourth color for the lower wall. Also had to paint the quarter rounds that John and Chris replaced. I had a dark brown window seat painted the same color as the trim. Doors had to be removed, primed, painted, and replaced. Excellent work. Cleaned up after themselves. John did a very professional job on the wooden fireplace surround. Used the same flooring material. All cutting of the boards was done outside the building. I did appreciate that fact. When all work was completed, Chris & John replaced all the furniture, appliances and area rugs. They neatly stacked the excess wood flooring. Steve and his crew are talented, efficient, thoughtful, don't take short cuts, use quality materials, dependable. I highly recommend them.

If I could give MA Restoration a sixth star I would. I cannot recommend them strongly enough to…read moreanybody dealing with the awful situation of water damage and mold. Brian from MA Restoration returned our call and scheduled an estimate visit quickly. He was very professional and thorough with his explanation of the process and timelines. The remediation team led by Manny was also top notch. They kept us up-to-date on progress, and were really thoughtful about entering our home during a world health pandemic. The results really speak for themselves. The remediated area looks brand new (and although I wouldn't) you could eat dinner off of the subfloor. MA Restoration came highly recommended to us from our plumber, and after this excellent experience, I can see why.

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Do not hire for mold remediation, 10/10 do NOT recommend…read more Jason and Brian talked a very big game, and they completely over promised and under delivered. We hired NEDS to fix water damage after a fridge leak. They did the work in half the time they said they would, and they did half the job. They actually created a mold problem in my house and I had to pay another company to come in and do the job right. The impact their negligence has had on our lives is substantial. Mold has to be physically removed, not just sprayed with bleach/MMR nor fogged. FYI I tried contacting the owner to right the situation instead of writing this review, but he didn't want to accept responsibility/do the right thing. Do not hire NEDS for any water damage, they are negligent.

We had the pleasure of working with Jason. We called about water damage caused by our washing…read moremachine. He came over, checked out the situation, and explained how to remedy the problem. He and and a couple of their employees fixed what needed to be done. They do a great job for a reasonable price

I contacted my insurance company because of a large leak that caused a lot of damage. I was…read morecontacted by Servicemaster and an appointment was made for the following day. Derek and Greg showed up and Professional is an understatement. Both left no stone unturned in terms of the affected areas. I have to mention Greg for his approach to completing his job. He's very meticulous about taking pictures, checking multiple areas for water damage, and making an overall bad situation a little better knowing Greg is working the claim because he cares and it shows. I am not sure why Greg wasn't the one handing me the card with project manager on it because he fit the bill for it. I couldn't be happier with the result and wish I could give Greg 6 stars because he deserves it. Thank you Greg and Derek.

The team at ServiceMaster Dynamic Cleaning are my new heros! Our finished basement/in-law apartment…read morewas flooding yesterday. They sent a team right over to mitigate the damage, clean up and look for the source of the water. After we found mold behind the walls (ick!) I was even more grateful that they came right over. Now the walls are down, the carpet is pulled up, and their industrial dryers are drying it out so it's clean and safe! Excellent work and super nice people, which I really appreciated in a stressful situation.

Unhelpful, vague, and very disinterested in actually helping customers. Go ahead and call them and…read morejust listen to how the reception lady talk to you. Watch, you'll see.

My family and I had a house fire 7/15/24. We have been out of the house since 7/18/24. This entire…read moretime we were being led into a dark hole. Servpro of Worcester cleaned out our home and took care of the damaged belongings, they did amazing! That is until they laid off the best staff we met and then the demo work needed to be done. Our kitchen was torn up and our floors due to water damage. We were being told by the supervisor, this was okay and they were in talks with insurance. Time going by and by and we stopped getting phone calls or updates on the project. Finally received an email randomly that they're still working on an estimate for rebuild. This was 10/29/24. My husband and I tried again and again sending emails, phone calls, texts to the supervisor and contractor. Nothing. The secretary didn't even answer. I finally reached out via email(see pictures) with the advice of some more experienced family and this company just dropped us no questions asked. Our insurance adjuster and I had a conversation immediately following this email and he said the company had not been in touch with them since about September and hadn't gotten ANY approval to tear up our house this way. The adjuster said it may have been fine to do so AFTER approval but now are working towards covering this damage. The adjuster spoke to the Servpro supervisor himself and was basically told to pound sand and if they don't get paid the bill was being sent to me and my husband. To say we are stunned, frustrated, and TIRED is an understatement. We want to go home and that has been pushed even longer because of this company. Currently working with our insurance and another contractor to remedy the situation best we can. Way to go Servpro

I came home from a trip to Canada to find that a pipe in my kitchen ceiling had burst and wrecked…read morethe place. The plumbers I called recommended Tom. He and his team did an AMAZING job. They handled everything - taking down the busted ceiling, repairing the pipe, replacing the electrical, putting up the new ceiling. Excellent communication through the whole process. Walked me through what I needed to do with my insurance company. It's a bummer that my kitchen got wrecked because of a 50+ year old pipe, but if it was going to happen, I am glad that Tom and his team were there to get things back to normal. I could not be happier. Great guys. If anything goes wrong at my place again, they'll be the first ones I call.

Had a drain stack leaking in a 3 family that I was ready to put on the market. They came in and…read morecleaned out the wet, set up dryers & opened walls on 3 floors for the plumbers to access pipe break. They replaced floors, ceilings, vanities & painted in 3 weeks. Everything was freshly sanitized for the open house & it sold.Tom facilitated the insurance claim approvals to keep the project moving. Highly recommend Northeast Water Remediation.