I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

This is our second pool built by Vintage and the construction and quality of the work is superb…read more Gary, the owner, uses only the best sub contractors. Every contractor that came into our yard was knowledgeable, hardworking, and polite. They were available to answer any questions and made sure they cleaned up before they left. We were told that the pool would be completed in 120 days and it was, even with delays because of weather. Once construction started we dealt with Teri, the scheduling manager, and Jon the supervisor who oversaw the construction of the pool and kept us informed of the process from start to finish. Teri is a gem; she schedules all the workers and lets you know when they will be in your yard. She is there to answer any and all questions. Jon is the person that makes everything work. He comes after each step of the pool construction is done and frequently visits to make sure you are up to speed on the process. His job does not end once the pool is complete he continues to visit and make sure you understand the operation and your responsibility as a pool owner. Jon explains everything in detail. A word of caution, whether you use Vintage or another company, make sure before signing the contract that in the plan design that all inspection codes are met or will need to meet in order to pass final inspection. You will then know if you will have additional financial responsibility. Finally as a pool buyer please understand that all the pool builders in the valley are using the same contractors so delays because of weather etc, are inevitable. Be patient. Gary, Teri,and Jon do their best to make sure everything is done in a timely fashion. If you want a great pool at a reasonable price, quality construction, and people who care about you as a client you can not go wrong with Vintage, a class operation.

Please choose any other company besides Vintage Pools. We…read morehad numerous issues - mostly poor communication & overall quality; however, our biggest issue is the concrete. Within a month of our pool completion, the decking began to bubble, flake, tear. Contacted Vidal multiple times; he blamed it on our pool water or our pool guy, then sent his guys out to patch it up (done poorly, texture didn't match). Within days it started to bubble again. In fact, we are now on year 3 of continuous decking issues. The decking has NEVER been acceptable, we just get busy & tired of begging Vidal to stand by his work. Communication with Vidal is exhausting; I have the text to prove it. Finally we decided to get advice from other concrete companies. Both companies immediately identified the concrete as bad; likely mixed improperly or expired when it was installed. (Interesting how 2 separate companies diagnosed bad concrete immediately, whereas Vidal blamed it on pool water?!? I believe he knew it was bad all along, just was hoping we didn't ever find out.) We received quotes between $5,000-$15,000 to repair what Vidal & Vintage did. When I reached out to Vidal again, he offered to fix it.....at my expense. How generous of him to charge me for concrete twice. No thank you. I do not trust him or his work ethic. At this point, the concrete is in such bad condition that it's becoming a fall/ foot injury risk. The flaking decking is sharp, the underneath concrete is slippery when wet. I highly regret meeting Vidal & I would never give him another dollar.

Cabana prices have gone up since my last visit (2022) a required $250 on food n beverage. We…read moreordered the chicken strips n fries. Nachos, & shrimp ceviche tostadas. Everything was delicious and a lot of food for the five of us. Sucks that the tv gets lousy stations but I guess people aren't there to watch tv. lol. Our server was very nice. Came by a few times to check on us. Had a great time in the pool. More than likely my last time renting a cabana but I would definitely use the pool again on my next visit.

Pool. Music. Entertainment. Fountains. Food. Drinks. Lifeguards. Bar. Cabanas. The ONLY thing that…read moreis missing is an outdoor shower for wet hair. Superb service from Al the servers. Very upbeat. Very loud. Very party forward.

We've used them a lot, over the years, for our Hangar building's needs, and the most recent visit…read morewas a three day installation of a transformer to handle the new "attraction" at our property. I can't go into detail because it is not our property to discuss. I will say that there will be meetings and a demo. There were several technicians to do the installation. There was a lot of constant motion in and out of the electric wire room. They were also in the Garage as well as the Hangar. It was a bit hectic, but we managed. They know their stuff. It is always better to be safe. Leave it to the Professionals. Thank You to the Supervisor, Dion, to oversee things for us. Employee turnover is not something that they deal with; I've seen the same technicians for years. We've always been satisfied with their work. And I am sure we will be contacting them for jobs in the future.

My pool builder hired Murphy Electric and I paid for an upgrade to a 50amp subpanel vs. the 30amp…read morethat would be standard for my pool build. - To add my 50amp pool subpanel breaker, they had to move and combine some others. Well, they upsized two single 15amp breakers onto a 20amp tandem and put it into a slot that didn't support tandems. The panel door has a diagram showing where tandems are allowed! They did eventually come out and install a 15amp tandem in the right spot, but it took weeks of pestering my pool builder to get the electricians to even contact me. - I paid for a 50amp panel for future additional use vs. the 30amp standard. They ran 8 gauge copper for the 173' run. Similar installations call for 6 gauge at that length due to voltage drop being outside of NEC standards. After weeks of unanswered questions they showed the wire is rated for 50amps, but have not produced a voltage drop calculation that I've asked several times from two levels of management over 2+ months to prove that I can actually use the future capacity upgrade I paid for. Based on my experience, I will not use Murphy Electric again and would not recommend them to others.

I do not understand how there are so few reviews on here. Lemme tell you, these people are freaking…read moreamazeballs fantastic beyond the telling of it. We moved into a house with a dinosaur level of old hot tub, something was found to not work in inspection and the old owners had someone "fix it" through their warranty. They did not fix it, at all. That's a whole other story I'll spare you. It was later mostly fixed. Then everything started falling apart after we got our own warranty, and the company we found who were also great sold it and closed up shop. Recently I went to clean the spa to refill it, and noticed it was literally falling apart. I had to stop cleaning it as I couldn't, so I jumped on here to try and find help, most responses I got said they weren't taking on new clients. Enter DJ and amber. Heaven sent magical beings. DJ gave me a fair estimate to replaster and paint it, came back maybe 6 times in 2 weeks to get it all done, was beyond responsive, hilarious, fun, my doggie loves him, and he's the type of guy I'd 110% be friends with. I was away while he finished fixing it up, and got endless updates in text and picture form and appreciated it more than I could express. I recently got home and found out the company sent by the warranty to fix the heater and the pump did neither of them. So I called DJ and he said he'd be over in 20 minutes to take a look. This guy is my hero, and though the issues are still bad and we're still getting bs runaround responses from companies, I feel safer and better knowing that when it comes down to it he'll make sure everything gets done. After being screwed over and burned by so many contractors over the years, it's so incredible to find someone who goes beyond above and beyond to get the jobs done. I don't ever wanna use another company as long as I have a pool or spa in my yard in Vegas.

I put out a Facebook quote and they responded, we set up an appointment for Darian and amber to…read morecome out. The pricing was super reasonable, they have great knowledge, and are super down to earth. It feels like your dealing with people and not a company. We hired them on the spot and they started the cleaning the first day. They send pictures after they are done so you know they were there, and the pool looks great!

My pool when from ugly duckling to a beautiful swan. Jon was very communicative about the status…read moreand kept me informed all the way. We did have weather delays so you really need to be patient when doing your pool. His maintenance guy Rich was wonderful and gave me lots of helpful hints on my pool maintenace. Katie the office gal picked out my tile and it is beautiful. Thank you.

The company's representative, Scott was very responsive and answered all my questions. Hard working…read moreand extremely polite. It was too bad that we had to go with another company to do the pebble tec. Unfortunately, there are only a handful of companies authorized to do pebble tec. The experience I had with them throughout the estimate process was great and the price for the quartz was more than reasonable. If you don't have to do pebble tec, I would recommend them.

Excellent work here! The design was just what we wanted. The subcontractors were prompt,…read moreprofessional and diligent. I couldn't ask for a better pool construction experience.

My pool is totally finished and they did an outstanding job... 74 work days from start to totally…read morefinished!!! (And the last 10 days of this was waiting for Southwest Gas to hook up the gas.) Justin my sales guy is beyond amazing, fantastic communication throughout the entire process and his work ethic and helpfulness has been so wonderful! He even came back after all was finished to put my decorative mailbox back up, which was way above and beyond!

It's been a LONG time since I've written a review on Yelp. But after receiving various pool…read moreservices from pinnacle over the last several years, I dusted off the review fingers and here we are Simply put, this company is EXCELLENT. From the responsiveness of Christina, to the timely, quality, reasonable services of their Repair staff. Over the last couple years they repaired my heater when 4 other companies tried to upsell insisting the heater needed replacement they installed 2 pool lights that 2 other companies told me I bought the wrong lights and they couldn't be used And the latest repair, I thought my water pump was toast. Spoke briefly to the repair manager Jim and he advised it's probably just a capacitor that needs to be replaced and not the pump. Sure enough, he WAS RIGHT. I guarantee you most companies would take the easy way out and upsell a new pump for what I'm sure would've meant spending 5-10 times what I wound up paying. These guys are the REAL DEAL I wish they did home repairs too - it's so dang hard to find reasonably priced, responsive and honest repair people these days. It's nice to know I found one for my pool

The fact that you can't even keep up with your customers proves my point , I own a house in Nevada…read morebut with your nasty attitude I can see why you responded that way. The person probably YOU installed the pump NOT PROPERLY that it broke and had to get another pump which I requested not to work with you again. My insurance would tell me to contact you,I would get yelled at very rude and unprofessional the WORST company I've ever worked it. Get your facts and info together before getting emotional and angry. Maybe get anger management classes before getting into business with normal people. Or reconsider another job when you don't have to communicate with people. I can see I am NOT the only one with a bad experience.