I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

Had a wonderful experience with Blue West Coast Pools. They resurfaced my pool and spa and did a…read morebeautiful job. Great attention to detail with a thorough explanation of all the steps. Bernie was terrific and was very responsive and helpful throughout the process. Highly recommend!

Bernie was great to work with and the prices are reasonable. Best quote for draining pool and…read morewashing and refilling. Used them for weekly service. Would recommend.

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

We are in the process of redesigning our back yard. The previous owners of our house neglected to…read moretell us that they painted all the tile in our pool (very uncool). I knew I didn't want to take the time to repaint all the tile every year so we decided to have the tile sandblasted. I called 5 companies. Barry arrived and I'm so glad I called him. He is profession, personable and has decades of pool experience. Rather than trying to get the job, he gave me an idea to see if the idea of blasting the paint off would work...and it did. He and his wife did the job. They are friendly, show up on time, communicate the process and have a tremendous work ethic. I am very grateful that we found them.

I have used ez pools for 4 years. Eric is the owner and he has always been great. Answers any…read morequestions I have had and helped me when there is a problem with my pool promptly. The service men always show up at scheduled time and are very nice regardless if my dogs are not. I recommend this company for weekly pool seevic

Eric with EZ POOLS is phenomenal! Our pool needed a full overhaul, and Eric and his team delivered…read more The absolute nicest and most efficient company we have come across. He even installed a new light, which the other companies missed. Thank you so much EZ Pools, we are ready for pool season.

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

I highly recommend Vegas Hot Tub Repair. From the initial contact through the completion of the job…read moreeverything went well. Korey was here on time, did a drain and deep cleaning of my hot tub and I couldn't be happier! I will be using Vegas Hot Tub for all of my hot tub needs going forward! Thanks, Korey!

I have called several times and they never return my calls. I had them do work and they seemed…read morereputable, but now they don't return my calls.

Quick reply. Fair price. Quality work and on time! Rare find in Las Vegas. Highly recommended.read more

Updated to one star because the rock waterfall leaks nonstop on all sides…read more Previously 2 stars because the rest of the pool was alright but unacceptable to pay this kid of money for amateur craftsmanship. Would not recommend. Took almost two months to do the project because they showed up maybe once a week. No communication. Had to intervene a few times on the rock wall to correct craftsmanship and it still looks horrible. The fact now that it now leaks beneath the wall on all sides is completely unacceptable.

I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

been dealing with Tyler, great service, great product, and a great prize. I highly recommend.read more

My husband and I saw this company online so we went to look at their spas. Very nice spas! We have…read morenever purchased one before; thus was our first time. Their customer service was top notch; they told us everything about the spas. The guy in the Summerlin store was awesome. We went to the Henderson store to see their larger selection. Tyler at that store was awesome too. We were sad to hear about the father of the company who passed away; they are definitely keeping his dream alive. My husband and I are a small business and we always support businesses like this. We can't say enough. Thank you to the entire team and especially delivery guys.

10 out of 10 STARS This is our second pools with Ben from…read morePools R Us and have to say it won't be the last, Ben knocks the designs out the park every time , I feel in my opinion there prices are the most reasonable I've seen and I've been through a few local companies and a few no name companies but I can tell there experience building pools isn't quite there, I'm sorry I'm not risking my own pool build for someone to build their reputation, Even my neighbor had a small pool contractors company come to there home for a bid, please keep in mind this is before I knew they where looking at pools and he got this crazy number and super vague bid form from a company has a very low amount of reviews but ratings seam good and I'm sure he just starting off but $75k isn't money I'm willing to gamble with nor is my neighbor this made him uncomfortable as well as I at the end of they day I got him hooked up with Ben And not to mention pools r us price was still better then the lower rated company he got a bid from . So it was meant to be Be that I invited Ben to meet my neighbor for a induction, Now they are doing two pools side by side up here in summerlin and I couldn't be happier that my guy Ben is taken care of them as well. Thanks again Ben, from your loyal customer Gregory loveless

Great customer experience, we have been blessed to have come across Ben with pools R us. He has…read morebeen a headache saver between my wife and I, but I'm sure we gave him his fair share of headaches, lol Let me start off with the initial visit. Which was on a Saturday, believe it or not. Ben With Kohl's rest was the only company I can find. That would meet me on my time window. We had an appointment at 2:30 he got there at 2:15 and sat in his truck till our appointment time. Watching from a ring doorbell. I felt bad and told him we could start earlier if he was able to. I only bring this up. Because the last 3 companies I had. One company showed 45 minutes late. Now he did call when he was 20 minutes past the hour. The other one showed up on the wrong day and blamed it on me. And the third one straight up, no showed which I'll be writing a review about that company as well. As far as the bill process, it was very smooth. The only problem that we had was that we didn't read the packet that was provided. That gave instructions on how to do certain things like watering the concrete. i think that's what it's a called . So we had to keep calling Ben to give us the answers that had been sitting in front of us the whole entire time. Other than that, our overall experience was fantastic. I'd hardly recommend them if you're in summerlin or Las Vegas. I'll be posting pictures once my landscaper "meaning me" finishes the landscaping, lol