It's been 4 calls and 2 week and they keep cancelling we are down to 2% and they now put us off til…read moreMonday I know this is not how customer service is supposed to work and it only gets worse with these people they have an excuse every time we call and never a solution the review will only get worse when they have another excuse on Monday

Thank you all at ER Energy! Denis, Dillon, and Shannon went above and beyond to help out my family…read moreduring a propane outage due to my own fault. I cant tell you enough how much i appreciate the level of customer service and caring that all of you have shown. I will give a recomendation to anyone looking for the best propane services in the county! Thank You Again, Matt K.

Hello Suburban, I am not too happy with your service. You…read moreare charging us 17-year-old 250-gallon tank. I told you many times over the phone that we pay the tank rental fee when we buy fuel. However, there must be a lot of turnaround because you can not get this simple request right every year for the last three years. This year, you are changing things up. You sent out two people to shut our gas off, with fuel, we paid for from you. I don't get your reasoning,

For 2yrs I have been using the propane that was in place when I purchased my home. I wanted to…read moreswitch from the meter & monthly bills to will-call. After months of trying to accomplish this & their unwillingness to be flexible, I called several other local companies. From my first interaction with Suburban to the tank installation, I am so glad I made the switch. Filling your propane tank doesn't need to be difficult! Thanks Suburban

This company is awful. They're money hungry. I fell behind on bills this year and my propane got…read moreshut off. I called and they told me I had to pay around $700 to turn it back on. So I paid the $700. Then I called to get it turned on and they said I have to pay $250 more to get it turned on. So I paid it. Then I called AGAIN to make an appointment to turn it back on and they said it's $258 just to have someone come flip it back on. It's unbelievable, I cried to the manager, nobody cares. It's disgusting and I hope they get put out of business.

OMG, this company has the worst customer service on the planet, but it's billing department is even…read moreworse. I live in Peppermint Mobile Home Park, and was using Amerigas as a propane supplier. Last September our park management decided to use another propane provider (Suburban) to serve the park collectively, and they finished installation early October. I wrongly assumed Amerigas would automatically stop my autopay since they wouldn't be delivering, but they were still billing me for October, November and December. I have since removed my autopay, but was still being charged. I canceled my account by phone in November, December, and now again, today, in January. Each time I call, it's a minimum of 30 minute wait, but today was over an hour -- and they hung up!! They may still be charging me, and to add insult to injury, have charged a late fee. However, I put in a claim with my bank for charges paid. Suburban Propane has been delivering propane since October 2024. According to the agent at Suburban, it is incomprehensible to charge monies on a product that was not delivered. To date, I still cannot get any answers as to why or how I can be billed for service that was not provided !!! :- (

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

This company did not deliver any propane to our cabin during the COVID year. We should have fired…read morethem then. When we tried recently to schedule them to do some service at our place, they scheduled a time to come out, and then no-showed. Their outsourced customer service unit denied they ever told us they were going to show up, and we have no idea how long it will take them to decide when they are coming out now, it ever. Run from this company.

Wish I could give a zero try to call the office with billing issues and I get told that it's not…read morethe ladies problem. 160 for one month and I literally have just the water heater hooked up to propane. This is the second month in a row and they can never help resolve this issue. And we are getting billed twice a month wtf. They can shut my propane off I will just convert my water heater to electric. Would rather shoot myself in the face then try to talk to them again.

Awesome costumer service, great people, and great prices. Would definitely recommend it to anybody!read more

Great family owned business! Very helpful and Amazing customer service. This business is expanding…read morewith more gases available. Great location right off the freeway.