This company is awful. They're money hungry. I fell behind on bills this year and my propane got…read moreshut off. I called and they told me I had to pay around $700 to turn it back on. So I paid the $700. Then I called to get it turned on and they said I have to pay $250 more to get it turned on. So I paid it. Then I called AGAIN to make an appointment to turn it back on and they said it's $258 just to have someone come flip it back on. It's unbelievable, I cried to the manager, nobody cares. It's disgusting and I hope they get put out of business.

OMG, this company has the worst customer service on the planet, but it's billing department is even…read moreworse. I live in Peppermint Mobile Home Park, and was using Amerigas as a propane supplier. Last September our park management decided to use another propane provider (Suburban) to serve the park collectively, and they finished installation early October. I wrongly assumed Amerigas would automatically stop my autopay since they wouldn't be delivering, but they were still billing me for October, November and December. I have since removed my autopay, but was still being charged. I canceled my account by phone in November, December, and now again, today, in January. Each time I call, it's a minimum of 30 minute wait, but today was over an hour -- and they hung up!! They may still be charging me, and to add insult to injury, have charged a late fee. However, I put in a claim with my bank for charges paid. Suburban Propane has been delivering propane since October 2024. According to the agent at Suburban, it is incomprehensible to charge monies on a product that was not delivered. To date, I still cannot get any answers as to why or how I can be billed for service that was not provided !!! :- (

Just want to share how Drew and Kaitlin (sorry if I misspelled her name) really went above and…read morebeyond to help us out. We just bought our house in Copperopolis and couldn't get the water heater lit. After I changed out the igniter and checked the propane line coming into the water heater it appeared that it wasn't getting propane. Of course this was in the middle of the night when we arrived so I called the after hours line. They couldn't help diagnose at that time but scheduled a call from Kaitlin first thing the next morning. At 8 AM sharp I received a call from JS West and they tried to walk me through what to do. We determined that it wasn't a propane line issue but possibly another issue that would require a plumber. Drew graciously jumped in and said that he was going to be on other service calls this morning but was possibly going to be near Copperopolis around 11 AM and would give me a call if he can swing by. Since it was determined that it was not a propane line issue we assumed that he wouldn't be stopping by to take a look and started to reach out to Plumbing Companies. What do you know we got a knock at our door at 10:15 AM and it was Drew!! He was able to fix the problem and get the water heater lit!! Thank you Drew for going out of your way to help a customer out when you didn't have to! My Family thanks you for fixing the issue and allowing them to now take a hot shower today! HAHA. Thanks for the amazing service! You just gained a lifelong customer. The Herrera Family!

Their website is horrible! Each time I sign in to pay with the exact account, email address and…read morebilling information, it does not accept payment! I've called but nothing changes. I have to print the bill and pay by check. It's getting old. What's the problem??

Unable to get a hold of anyone. Unprofessional unreliable. No.one returning calls for 6 monthsread more

all ok. We had a leak in our new tank and they came out to fix... but they do not offer an app so…read moreremote owners can see. then you have to trust the driver.

Easy to work with, and wants your business! We have 2 tanks with them to power our Generator to…read morekeep us up when the town is down.

Awesome trustworthy I have three tanks on my property…read more Happy clerical billing staff Drivers are professional and come when they say they will They are friendly to our ranch dogs and dogs like them. T. J. And Katie Georgetown CA

Kamps (Superior Plus Propane) conducts dishonest business and will seek to charge you at every…read morecorner. I was charged $113 at move out for a "restock" fee, which involved someone reading a meter and documenting a percentage. I am confused by what warrants such a fee when no gas is being transported. I had previously had issues with unwanted and unauthorized fill ups. I'd recommend either other propane company in town, which will gladly, FOR FREE, remove your Kamps/Superior tank and replace it. Both businesses do more honest and transparent business.

Kamps came and delivered propane and my house wreaks of it because my windows were open. How do you…read morecome to someones house and not make your prescence known when there is multiple cars in the driveway. So they had to send the guy back out and his doo dad said there was a leak detected but from what I witnesses it looked like the leak was from the nut that hooks just below the open and close valve because he used a wrench to torque it 3 times and then his doo dad said no leak. I live in a mother and laws quarters and the propane runs ny sink and shower that is it and today they gave me 51 gallons at $191 and the last tine they were here was march at 38 gallones for $148 and before that was november 2024 71 gallons that math doesnt track for a single person who runs a sink for diahes and a shower

This place is literally the worst. I've run out of propane four times with our 500 gallon tank. And…read moreeach time they assured me I am on a service plan. And each time I run out and they can't fill me up until the following day. Only this time I ran out when it's 32° outside. Worst customer service, just unbelievable anybody would stay with this company.

I recently switched to van unen miersma propane after having East Bay Propane(Suburban) for several…read moreyears. After East Bay Propane was acquired by Suburban they went downhill on service and most importantly on price. Suburban jacked up my price from $2.99 to $5.00 /gallon. I neighbor recommended VM and their prices were competitive and I switched along with buying a new larger propane tank from them. Both of their service technicians I have met were professional, wore masks, and did excellent work. I was happy to switch to a local family owned business.

Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.