Hello Suburban, I am not too happy with your service. You…read moreare charging us 17-year-old 250-gallon tank. I told you many times over the phone that we pay the tank rental fee when we buy fuel. However, there must be a lot of turnaround because you can not get this simple request right every year for the last three years. This year, you are changing things up. You sent out two people to shut our gas off, with fuel, we paid for from you. I don't get your reasoning,

For 2yrs I have been using the propane that was in place when I purchased my home. I wanted to…read moreswitch from the meter & monthly bills to will-call. After months of trying to accomplish this & their unwillingness to be flexible, I called several other local companies. From my first interaction with Suburban to the tank installation, I am so glad I made the switch. Filling your propane tank doesn't need to be difficult! Thanks Suburban

This company is awful. They're money hungry. I fell behind on bills this year and my propane got…read moreshut off. I called and they told me I had to pay around $700 to turn it back on. So I paid the $700. Then I called to get it turned on and they said I have to pay $250 more to get it turned on. So I paid it. Then I called AGAIN to make an appointment to turn it back on and they said it's $258 just to have someone come flip it back on. It's unbelievable, I cried to the manager, nobody cares. It's disgusting and I hope they get put out of business.

OMG, this company has the worst customer service on the planet, but it's billing department is even…read moreworse. I live in Peppermint Mobile Home Park, and was using Amerigas as a propane supplier. Last September our park management decided to use another propane provider (Suburban) to serve the park collectively, and they finished installation early October. I wrongly assumed Amerigas would automatically stop my autopay since they wouldn't be delivering, but they were still billing me for October, November and December. I have since removed my autopay, but was still being charged. I canceled my account by phone in November, December, and now again, today, in January. Each time I call, it's a minimum of 30 minute wait, but today was over an hour -- and they hung up!! They may still be charging me, and to add insult to injury, have charged a late fee. However, I put in a claim with my bank for charges paid. Suburban Propane has been delivering propane since October 2024. According to the agent at Suburban, it is incomprehensible to charge monies on a product that was not delivered. To date, I still cannot get any answers as to why or how I can be billed for service that was not provided !!! :- (

Just want to share how Drew and Kaitlin (sorry if I misspelled her name) really went above and…read morebeyond to help us out. We just bought our house in Copperopolis and couldn't get the water heater lit. After I changed out the igniter and checked the propane line coming into the water heater it appeared that it wasn't getting propane. Of course this was in the middle of the night when we arrived so I called the after hours line. They couldn't help diagnose at that time but scheduled a call from Kaitlin first thing the next morning. At 8 AM sharp I received a call from JS West and they tried to walk me through what to do. We determined that it wasn't a propane line issue but possibly another issue that would require a plumber. Drew graciously jumped in and said that he was going to be on other service calls this morning but was possibly going to be near Copperopolis around 11 AM and would give me a call if he can swing by. Since it was determined that it was not a propane line issue we assumed that he wouldn't be stopping by to take a look and started to reach out to Plumbing Companies. What do you know we got a knock at our door at 10:15 AM and it was Drew!! He was able to fix the problem and get the water heater lit!! Thank you Drew for going out of your way to help a customer out when you didn't have to! My Family thanks you for fixing the issue and allowing them to now take a hot shower today! HAHA. Thanks for the amazing service! You just gained a lifelong customer. The Herrera Family!

Their website is horrible! Each time I sign in to pay with the exact account, email address and…read morebilling information, it does not accept payment! I've called but nothing changes. I have to print the bill and pay by check. It's getting old. What's the problem??

Thanks, fellow Yelpers, for pointing me towards Campora!…read moreWe're new to propane, and weren't sure what to look for (and avoid) in a provider. Worse, we expected access to the propane left in the tank by the Seller, but nope. JS had locked it off and left a contract wedged under the front door. Which was a fun discovery when we arrived at our new home at 10 p.m. on a November night After a chilly first night in our new home I called Campora first thing Monday morning. Andrea was great. I waited until she'd quoted me their rates and new customer discount before confessing we were desperate for propane. She had Kyle bring me a temporary tank that afternoon. Which was such a relief. Fast forward one week. By which time we propane-newbies had worked through our temporary tank one day before our full-size tank was scheduled to arrive. Pam pulled strings and got yet another temporary tank dropped off that evening, so we had heat over night. When the the full-size tank arrived, the 2-man crew were friendly and efficient. And they even moved the old JS tank well down our driveway so it was out of sight. I've only been with Campora a month. But I've received quick and friendly service during all three tech visits, and all my calls to the office. They were a great introduction to propane life.

Unable to get a hold of anyone. Unprofessional unreliable. No.one returning calls for 6 monthsread more

Awesome trustworthy I have three tanks on my property…read more Happy clerical billing staff Drivers are professional and come when they say they will They are friendly to our ranch dogs and dogs like them. T. J. And Katie Georgetown CA

They have been a great company to work with and I find all the staff to be helpful and friendly…read more The rates are very reasonable. And they are very prompt with service!

Kamps (Superior Plus Propane) conducts dishonest business and will seek to charge you at every…read morecorner. I was charged $113 at move out for a "restock" fee, which involved someone reading a meter and documenting a percentage. I am confused by what warrants such a fee when no gas is being transported. I had previously had issues with unwanted and unauthorized fill ups. I'd recommend either other propane company in town, which will gladly, FOR FREE, remove your Kamps/Superior tank and replace it. Both businesses do more honest and transparent business.

Kamps came and delivered propane and my house wreaks of it because my windows were open. How do you…read morecome to someones house and not make your prescence known when there is multiple cars in the driveway. So they had to send the guy back out and his doo dad said there was a leak detected but from what I witnesses it looked like the leak was from the nut that hooks just below the open and close valve because he used a wrench to torque it 3 times and then his doo dad said no leak. I live in a mother and laws quarters and the propane runs ny sink and shower that is it and today they gave me 51 gallons at $191 and the last tine they were here was march at 38 gallones for $148 and before that was november 2024 71 gallons that math doesnt track for a single person who runs a sink for diahes and a shower

This place is literally the worst. I've run out of propane four times with our 500 gallon tank. And…read moreeach time they assured me I am on a service plan. And each time I run out and they can't fill me up until the following day. Only this time I ran out when it's 32° outside. Worst customer service, just unbelievable anybody would stay with this company.

I recently switched to van unen miersma propane after having East Bay Propane(Suburban) for several…read moreyears. After East Bay Propane was acquired by Suburban they went downhill on service and most importantly on price. Suburban jacked up my price from $2.99 to $5.00 /gallon. I neighbor recommended VM and their prices were competitive and I switched along with buying a new larger propane tank from them. Both of their service technicians I have met were professional, wore masks, and did excellent work. I was happy to switch to a local family owned business.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

Did some shopping around for a better company for propane. After some searching I ended up with…read moreAllied propane. I talked to Mike and the entire process was so effortless I couldn't believe it. So easy going and attentive to detail was his goal and he delivered A+++. My tank got installed in 2 days after setting up my account. Mike and even the guy that installed tank were communicative throughout the entire process. Being in a "rural" area and to have the service they give you'd be dumb not switch to to Allied propane. Definitely excited in doing business with them. Mike and Allied propane A+++. Everyone... make the switch now.

We stopped in on our way east to cut down our Christmas tree in the forest. We needed to buy a tree…read moresaw lol The staff were all super friendly and helpful. They pointed us straight to what we needed, and had smiles on their faces during checkout. They have separate men's and women's bathrooms. The ladies room was a single stall, clean, and had high end fixtures. The overall feel of the store was higher end than you would expect. Overall, they provided a good experience and I would definitely recommend stopping in if you need anything!

Wow. These folks have a lot of essentials. We always stop to see if they have what we need before…read moreheading out of town to one of the big box stores. The staff are helpful and knowledgeable. They even sell airplane supplies!