Hello Suburban, I am not too happy with your service. You…read moreare charging us 17-year-old 250-gallon tank. I told you many times over the phone that we pay the tank rental fee when we buy fuel. However, there must be a lot of turnaround because you can not get this simple request right every year for the last three years. This year, you are changing things up. You sent out two people to shut our gas off, with fuel, we paid for from you. I don't get your reasoning,

For 2yrs I have been using the propane that was in place when I purchased my home. I wanted to…read moreswitch from the meter & monthly bills to will-call. After months of trying to accomplish this & their unwillingness to be flexible, I called several other local companies. From my first interaction with Suburban to the tank installation, I am so glad I made the switch. Filling your propane tank doesn't need to be difficult! Thanks Suburban

This company is awful. They're money hungry. I fell behind on bills this year and my propane got…read moreshut off. I called and they told me I had to pay around $700 to turn it back on. So I paid the $700. Then I called to get it turned on and they said I have to pay $250 more to get it turned on. So I paid it. Then I called AGAIN to make an appointment to turn it back on and they said it's $258 just to have someone come flip it back on. It's unbelievable, I cried to the manager, nobody cares. It's disgusting and I hope they get put out of business.

OMG, this company has the worst customer service on the planet, but it's billing department is even…read moreworse. I live in Peppermint Mobile Home Park, and was using Amerigas as a propane supplier. Last September our park management decided to use another propane provider (Suburban) to serve the park collectively, and they finished installation early October. I wrongly assumed Amerigas would automatically stop my autopay since they wouldn't be delivering, but they were still billing me for October, November and December. I have since removed my autopay, but was still being charged. I canceled my account by phone in November, December, and now again, today, in January. Each time I call, it's a minimum of 30 minute wait, but today was over an hour -- and they hung up!! They may still be charging me, and to add insult to injury, have charged a late fee. However, I put in a claim with my bank for charges paid. Suburban Propane has been delivering propane since October 2024. According to the agent at Suburban, it is incomprehensible to charge monies on a product that was not delivered. To date, I still cannot get any answers as to why or how I can be billed for service that was not provided !!! :- (

Their website is horrible! Each time I sign in to pay with the exact account, email address and…read morebilling information, it does not accept payment! I've called but nothing changes. I have to print the bill and pay by check. It's getting old. What's the problem??

J.S. West.. oh wow. Mhm.. Boy, oh boy. Customer…read moreservice-wise, I respect the commitment already as I know when I call in the morning that on the other end of the line some female probably mid 40's still wearing a Christmas sweater, sipping black coffee with teeth just as yellow as the caution tape they will have in front of their building if they do not resolve this issue of mine saying, *raspy smokers voice* "Yeah, it's full. Driver said it read topped off before he left." while delivering absolutely zero propane but claiming they did is a level of gaslighting (ironically, without gas) that takes real dedication only J.S. West could provide. Wonder if the "J.S." part stands for "Just Scamming" ?! Would I recommend JS West? Only if you are: -Training for life without heat! -Wondering on how fast your house can reach penguin friendly temperatures! -Or looking to build character and have a new skin regiment through catching a mild case of frostbite! -My worst enemy. (maybe.. ya let that sink in) -Or anyone who enjoys survival scenarios, betrayal, and testing how long the human body can last on hope alone. Mhm let me see.. YUP. One star because Yelp won't allow negative numbers, and because technically the propane tank still exists... As far as the actually propane gas (inside the tank)... That only exists spiritually. Vibes and good intentions don't fill a tank. Forever in our memories and hearts, we won't ever forget you Propane.

Thanks, fellow Yelpers, for pointing me towards Campora!…read moreWe're new to propane, and weren't sure what to look for (and avoid) in a provider. Worse, we expected access to the propane left in the tank by the Seller, but nope. JS had locked it off and left a contract wedged under the front door. Which was a fun discovery when we arrived at our new home at 10 p.m. on a November night After a chilly first night in our new home I called Campora first thing Monday morning. Andrea was great. I waited until she'd quoted me their rates and new customer discount before confessing we were desperate for propane. She had Kyle bring me a temporary tank that afternoon. Which was such a relief. Fast forward one week. By which time we propane-newbies had worked through our temporary tank one day before our full-size tank was scheduled to arrive. Pam pulled strings and got yet another temporary tank dropped off that evening, so we had heat over night. When the the full-size tank arrived, the 2-man crew were friendly and efficient. And they even moved the old JS tank well down our driveway so it was out of sight. I've only been with Campora a month. But I've received quick and friendly service during all three tech visits, and all my calls to the office. They were a great introduction to propane life.

Unable to get a hold of anyone. Unprofessional unreliable. No.one returning calls for 6 monthsread more

Easy to work with, and wants your business! We have 2 tanks with them to power our Generator to…read morekeep us up when the town is down.

Awesome trustworthy I have three tanks on my property…read more Happy clerical billing staff Drivers are professional and come when they say they will They are friendly to our ranch dogs and dogs like them. T. J. And Katie Georgetown CA

Kamps (Superior Plus Propane) conducts dishonest business and will seek to charge you at every…read morecorner. I was charged $113 at move out for a "restock" fee, which involved someone reading a meter and documenting a percentage. I am confused by what warrants such a fee when no gas is being transported. I had previously had issues with unwanted and unauthorized fill ups. I'd recommend either other propane company in town, which will gladly, FOR FREE, remove your Kamps/Superior tank and replace it. Both businesses do more honest and transparent business.

Kamps came and delivered propane and my house wreaks of it because my windows were open. How do you…read morecome to someones house and not make your prescence known when there is multiple cars in the driveway. So they had to send the guy back out and his doo dad said there was a leak detected but from what I witnesses it looked like the leak was from the nut that hooks just below the open and close valve because he used a wrench to torque it 3 times and then his doo dad said no leak. I live in a mother and laws quarters and the propane runs ny sink and shower that is it and today they gave me 51 gallons at $191 and the last tine they were here was march at 38 gallones for $148 and before that was november 2024 71 gallons that math doesnt track for a single person who runs a sink for diahes and a shower

We left Suburban due to high prices, and have been very pleased with the prices, and surprised by…read morethe high level of customer service. There must be some very caring people at the top because everyone we've encountered has been notably kind and helpful.

This place is literally the worst. I've run out of propane four times with our 500 gallon tank. And…read moreeach time they assured me I am on a service plan. And each time I run out and they can't fill me up until the following day. Only this time I ran out when it's 32° outside. Worst customer service, just unbelievable anybody would stay with this company.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

We stopped in on our way east to cut down our Christmas tree in the forest. We needed to buy a tree…read moresaw lol The staff were all super friendly and helpful. They pointed us straight to what we needed, and had smiles on their faces during checkout. They have separate men's and women's bathrooms. The ladies room was a single stall, clean, and had high end fixtures. The overall feel of the store was higher end than you would expect. Overall, they provided a good experience and I would definitely recommend stopping in if you need anything!

Wow. These folks have a lot of essentials. We always stop to see if they have what we need before…read moreheading out of town to one of the big box stores. The staff are helpful and knowledgeable. They even sell airplane supplies!