I am giving this store a one star because I showed up 20 minutes before they closed and the doors…read morewere locked and employees were inside closing down. I tried knocking and they all ignored me. While writing this review 2 other customers have tried to go in. Very rude and sad that customer service has come to this. 7/21/22 hope you find some better employees. Best of luck.

Jesse was great help. He runs a team that greets you at the door. Jesse approached us while looking…read morefor an item and offered help. He went out of his way to look at items in his stored inventory and found some great options. We found exactly what we were looking for. Thank you!

After a bad experience getting the wrong shoes, I have to say it was resolved with kindness and…read moreease. I returned the shoes, and Jaxson helped me find the most comfortable shoe I have ever worn. Thank you Jaxson.

If you value professionalism, courtesy, 1:1 attention, and knowledgeable people, The Runners Corner…read moreis the store for you. They are a shining example of why brick and mortar stores are still such a valuable community resource. I went in today and Golden took time explaining so many things and helped me with the kind of personal touch that will make me continue returning again and again. No matter your level of "being a runner," from 0-100%, you are welcome here and they have something for everyone. My entire family has shoes from this store and we always value the people here more than the products we walk away with. Their prices are reasonable and they will price match any main brand competitor. Today, I left with new shoes, socks, jelly beans (yum!), toe spacers, but most importantly, great advice. I look forward to my next visit!

It seems like every time I walk into Uncle Sam's I'm reminded of how cool it is. It seems that no…read morematter what item I'm looking for they usually have it. The staff are super helpful and friendly which makes the shopping experience all the better. I was glad to see they were also taking precautions by wearing masks and gloves. This store is one of the best surplus stores that I have ever found. I didn't know what to expect but I always like to discover new places. It was so much bigger inside than it appeared outside. I needed to update my camping equipment and I found a modular sleep system in excellent condition at a really reasonable price. I had a dog tag made for my doggo and that was very interesting to watch them make it on a really old authentic machine. I looked around and tried to remember everything that they carry so that I know where to find it in the future. I met a soldier there that arrived home and was moved by his story. All in all a really good experience. I would recommend Uncle Sam's Army Navy as a great place to shop. This time I came in to find some cold weather gear because I'm heading out on a backpacking trip and didn't want to freeze out in the cold. They actually have an excellent selection of thermals and polypro head to toe. I got geared up and also got some waterproof gore-tex to keep dry. Basically was able to find everything I needed for my camping trip in one place which was great.

They have great service and a an awesome selection of sporting and surplus military gear.read more

This store is clean, bright and stocked. The employees were helpful with pickleball paddles and…read morekids baseball equipment. Pricing seems a bit high verses online.

Really disappointed in the customer service here. Had one associate that was very helpful in…read moregetting some shoes that I was looking for, but then was left with another associate (not sure of his name, but he has a more muscular build, with a buzz cut and earrings) who left for twenty five minutes and never came back. He passed me a couple of times with a box of shoes, but avoided eye contact, and we eventually left. I'm not angry or anything, and I don't mean to be a Karen, but just disappointed that customer service associates don't have just a little bit more training before going out on the floor. Bummer!

I bought 2 pairs of pants a week ago and tried to do an exchange for a smaller size but was told…read morethat since I pulled the tags off...even if I had the tags still.... They won't take it back. Therefore, I just LOST money and still don't have pants that fit! Such a scam! I've never had this experience with a return/exchange. I was told that the return policy changed recently stating that tags must be attached to return. This "updated" policy on returns needs to be publicized more for those making purchases from your store. I'm sure there will be plenty more pissed off customers. Spent $50-$60 on each pair and now that money is gone. So THANK YOU American Eagle for so graciously taking my money and not allowing me to make an exchange. Not everyone can just go spend an additional $100 for the right size. HORRIBLE HORRIBLE service!!!!!

Brittany was amazing! I accidentally messed up an order with some credit card points that I had and…read moreshe was so kind, patient, and helpful! Everyone in the store was so nice and ready to assist. Thank you to the amazing staff there!!! :)

Disappointed with the lack of customer service when I visited here. Asked for a stadium chair and…read moregot kind of half caring "oh it's over there"...no effort to show me. Then when I finally found them they were on the top shelf , so wasn't even able to look at them. Love to shop smaller businesses but not if their employees don't care. Off to Big 5 I go I guess

Huge sporting goods store convenient walking distance from the courtyard Marriott Orem University…read more Walked in to browse but was looking for cotton mock turtleneck shirts or whatever they might have in the swim section since I'm a swimmer. Nice store similar to Dick's Sporting Goods in California but it truly is the wrong time of the year for looking for swim stuff and they did not have any cotton mocks so I left.

I usually scoff at the use of Zs where Ss should be, but since they're connecting themselves to the…read moreNBA's Utah Jazz. Fanzz has the distinct advantage of not having direct competition at the Provo Town Centre mall. Sure there's the Champs Sports, but that's more based on the athletes not, ahem, the fanzz. There's at the amazing Platinum Sports, but they are focused on collector memorabilia. Fanzz at PTC is lucky, as other Fanzz in other malls have to deal with Lids, Pro Image Sports, and the rest. If you are a fan of the Utah Jazz, obviously, you'll find a lot here. And, as expected in Provo, there is a significantly larger amount of BYU Cougars gear in the joint: jerseys, tees, caps, hats, magnets, and about a billion other Coug accessories. If you are a fan of the big-gun teams, you'll also find a variety of stuff (especially jerseys): Broncos, Raiders, Cowboys, Warriors, Yankees, etc. I really wanted to give 4 stars so I could say "Yay! I am a fan" but, alas, the combination of overpricing and unoriginality will not allow me. =I mean, why would I pay full retail here when, at the least, I can pay the same at home in my PJs? I'm guessing Fanzz thrives on the impulse or the I-didn't-know-I-needed-it-until-I-saw-it purchases. I've walked out of Fanzz, Lids, and Pro Image Sports stores with stuff before, but not today. There was nothing special for the offering at Fanzz, at least not for me. Still, Fanzz has a lot of high-quality stuff that will keep the local sports fans happy.

Costumer service is terrible. I ordered a jersey and they cancelled my order because they ran out…read moreand then they failed to mention this to me until I contacted them. Don't shop there.

I called T3 Endurance Sports two times and asked them if they were the Tribike Transport location…read morefor my bike to be transferred to IM Houston in two weeks since their name was on the Tribike website. They said yes, bring in the bike. I drove 4 hrs to drop off my bike at T3 location and they took my bike. I got a call 30 min later saying, "sorry but we no longer are affiliated with Tribike transport" I called Shaun, the owner and all I wanted was an apology for his mistake of taking my bike and for saying they were affiliated with Tribike Transport. He said he won't apologize for their mistake. And if I wanted that apology that's too bad. We found Hangar bike shop who decided to help us out and they were super friendly!

After spending a week itching to go on a Saturday ride I found myself unable to find a bike to…read morerent. Branching out a little, I stumbled on this shop, just up the street from the the Orem Center street exit. I reserved the bike online and was able to pick it up only a few hours later. The staff in the shop was very friendly and helpful. They gave some great tips and went the extra mile to make sure I had a bike that fit me in spite of being on the short size. The rental time frames are generous (I got mine for over 48 hours) and the prices were decent. The only inconvenience was that I could only get the online checkout to list two pickup times. Other than that hiccup, it was a great experience. I would recommend it to a friend, and hope to use them the next time my brother or dad visits.

Came in here looking for a running shoe that wasn't quite yet in stock, however, Laakeena (man I…read morehope I spelled that right) really helped me out. Very personable and helpful. She suggested I try the Pegasus as most fits are somewhat similar. She was able to help me order for delivery to my house. Great customer service. Actually all the reps were really nice, but Laakeena came to me first so I'm giving her props.

I did not biy anything yet the staff was very friendly…read more I like going into the Unite or Collective stores: they are so beautiful. This Unite store seems like an outlet store yet not disorganized at all. Prices were very good. Plenty of selection too. Worth the visit.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.