Absolutely the worst service I've ever experienced. Proline Appliance not only failed to fix my cooktop but actually created a dangerous fire hazard in my home. I ended up with a minor injury to my hand and had to call Southwest Gas emergency services and they disconnected my appliance because it was no longer safe to use. What makes it worse is that the technician tried to deny there was ever a gas leak, which is completely unacceptable. This nightmare has been going on for months with endless delays, wrong parts, and careless service. Instead of fixing the problem, they left me with a non-working cooktop, a dangerous situation, wasted time, stress, and the inability to cook for my family for days. Update : Added the document I received for SWG related to the incident. read more

Proline Appliance Repair - Appliances & Repair Near Me

Unprofessional LIARS! Proline was sent out through American Homeshield to fix a rattling bearing and a door hinge on my dryer. After about an hour of banging in my laundry room the tech said he was done, but would need to return to fix the door after the part came in. He left a huge pile of lint and a mess all over the floor. Didnt even ask for a trash can or offer to clean up. He also didn't even put the dryer back in place and scratched and dented to top of my dryer while taking it apart. Dryer has ALWAYS had a protective cover on it. I instantly noticed the damage and took pictures. A week later they called to schedule fixing the door. I asked for a different tech and described my issues. After a long wait on hold, I was asked to send pictures. I did, never heard anything back. 2 weeks later they showed up to fix the door and the tech was instantly defensive about the damage. Turns out he's the owner. He said we were recorded telling the tech to leave the mess. NOT TRUE, and apparently they record in your home without your knowledge. He also told my husband my phone conversation was recorded and I said the dent was already there. Also, NOT TRUE. I wouldn't have complained if that was the case, and what about all the scratches?!?! You can see in other complaints that this company does not take accountability for its mistakes. I would love to hear the recorded conversations that he lied about. His response to this will most likely be full of blame and lies as well. WORST APPLIANCE COMPANY I HAVE EVER USED!!!! read more

Proline has worked on several appliances for us and resolved all issues. All techs fave been pleasant and easy to work with. Cole stands out and is the best! read more

I called this company to replace a simple fuse on the microwave. They got to my home the next day to get the account; however, 8 business days later, my microwave is not repaired, and I have not heard from the company. I called to learn that they had the part for two days, but could not come to complete the repair on the microwave for another 10 days! This is unacceptable. read more

They did a good job getting my refrigerator rebooted. But it took them a few days to respond since they have no weekend or after hours service--and of course--the problem showed up late on a Friday. Their phone doesn't even get answered on weekends. Luckily the frig did not completely go out otherwise I would have lost a lot of food. The freezer temperature still goes below zero from time to time, and I have to manually reset to get it back to 0. This was a home warranty service call so I had to go with a company the insurance company chose. If I experience more problems with this appliance I will probably call another service who can respond right away and get a different perspective on what's going on with the refrigerator. read more

I don't recommend Proline for anything. 6 weeks to repair our refrigerator. That is bull !! I have nothing positive to say. Jeffk read more

Awful, frustrating experience with this company. They were assigned to repair my fridge/freezer, which was not cooling enough, by my home warranty company. Took five days to get an appointment, which is a long time to have a poorly functioning fridge. The tech replaced a part and the fridge worked for less than one day and died - went from not working well to not working at all after the "repair." Then they refused to send another tech unless I resubmitted the claim through the warranty company. Absolutely will not recommend them to anyone. read more

This is a great Appliance Repair service. Professional Keeps you updated if you need parts. The technician was very knowledgeable and kind. He brings value to the company for sure. I would recommend Terry to anyone having issues with there appliance! read more

The technician who came to diagnose my washer was dishonest. Do not trust this company for any appliance repairs.

I would give these guys zero stars. ZERO. So I submitted a claim through American home shield, the refrigerator was broken, the freezer was fine. The guy came the next day and he fixed it supposedly... 24 hours later it was still broken. Then it got worse, the freezer stopped working ; I threw away hundreds of dollars worth of product. I had called them on that same day to notify, but they couldn't come out for six days, not only that on the sixth day they canceled and pushed me one day farther out. The guy came finally and he said yes the part was defective. He tested the second part and it worked, well I'm not sure why you didn't test the first part and try. Again, I'm still out hundreds of dollars worth of meat etc. Then I noticed the next day when he leaves that two of my freezer shelves are gone. I can't find them anywhere, well obviously he took them out when he repaired the freezer, and he had to take them with them because where else would they be ? Replace two freezer shelves is going to cost me about $200, and now the company won't return my call. HORRIBLE. ZERO STARS. read more

Diagnosed correctly and follow up repair also done correctly.also, the time frame from start to finish was good.

On Nov 13, I recieved a service call with Proline. The technician was professional. Before entering he put shoe covers on. He quickly identified the issue AND had the part on his service vehicle. Start to finish, the stove's oven ignitor was replaced, tested and all put back in place. No mess to clean up afterwards. The initial service call was placed late the previous week and as openings became available that would of moved me appointment earlier, they were offered via text, my preffered method of communication. I would confidentiality ​recommend the service. read more

Ronald repaired a 23+ year old, wall-built-in GE microwave open. The circuit board was no longer available. To buy a new microwave, I would have had to do some cabinetry work, since sizes have changed in 23 years. Ronald pulled the circuitboard, desoldered the worn-out capacitors, and soldered in new ones. He made the oven to work like new, and saved me a bundle in both time and money. I highly recommend Ronald and Proline Appliane Repair! read more

Ronald, The Proline technician was SUPERB. Professionally, he was knowledgeable, skilled with tools and equipment, Fast yet patient, thorough and CLEAN. You would never know he had been here. Personally, he was pleasant, interested, interesting and easy to like and respect. He would be welcome in our home anytime. THE PROBLEM WAS FIXED (without any new parts)!!! read more

My dishwasher developed a leak. I expected a replacement water sealing rubber with a trip to the hardware store or worse, needing to order the parts, but instead the technician spent about 15 minutes diagnosing and addressing the problem which is a partially clogged drain, and accumulated material on the weatherstripping. He took care of both, ran the dishwasher to make sure that it no longer leaked, and explain to me how I could prevent this from happening in the future. He was careful, methodical, and took care of the job at minimal effort and expense to the owner. I would use them again. read more

Horrible! Our washer has been broken for over a month. There is SMELLY, stagnant water sitting under the tub. They no-showed on us TWO times. After three weeks, they came and "FIXED" it. Nope! Tried doing a load right after he left and still DID NOT WORK. The scheduler is rude and will not listen to our concerns. She would not allow me to speak to the supervisor when I requested to escalate the call, due to the many problems we are having. My husband has already taken off work two days, only to no show!!! Do not bother getting anything serviced through this company! read more

I have a GE monogram freezer. They been out four times still have the same issue. My home warranty hired another company to come out and take a look, and the new gasket they put in was defective. If the operative would've had a ladder, he would've noticed it or uses camera. I would never use them. All they have is excuses. you think after all these years and business it's not rocket science??? read more

Proline Appliance Repair - Freezer - Appliances & Repair Near Me

Proline Appliance Repair was contracted through American Home Services to repair our Microwave. Proline was the second repair company sent by AHS. The first made our problem worse by breaking the main control board. Proline was asked to evaluate the problem and assess the possibility of repairing the Microwave. Proline responded quickly and professionally with a skilled tech who discovered the problem quickly and obtained the replacement board. Once the part was received, Proline scheduled an appointment and installed the new part quickly and efficiently. Proline is a professional and caring contractor with highly skilled and polite technicians. We could not possibly be more satisfied. Thanks, Proline! read more

My Asko washer stopped totally dead after starting a load of laundry. It had worked flawlessly for the past 16 years. I thought for sure it was curtains or it would take weeks to get a needed part. I reported the issue and was assigned a time the next day which was in itself incredible. The Proline Tech arrived on time and started working on it immediately. He was very familiar with Asko appliances which was great. He spent about 20 minutes or so analyzing the issue and then replaced the wire harness that had failed. He showed me the problem part and then put everything back together and tested with a short wash. I could not be happier!!! Such great service and great experience that I was previously dreading. Thank you! read more

Home warranty company assigned Proline as my service provider and I had a very poor experience with them addressing issues with my dishwasher and stovetop. The technician they sent seemed friendly and knowledgeable. He said he fixed the dishwasher and needed to order parts for the stove. Dishwasher brokedown the next day and then I tried calling Proline for the next two weeks. I left messages and I had the home warranty call and email them repeatedly but no response. Proline didn't answer their phones or return any messages. They also didn't submit their report so the home warranty company refused to do anything until that was submitted. Nearly three weeks later, Proline submitted their report and started calling me. I then spoke to a supervisor at the home warranty company who dispatched a new appliance company to provide service. The new company also has to order parts and now I've been without a dishwasher for a month because Proline did not do the job they were paid to do. If your home warranty company tries to assign Proline, you're better off asking for a different provider so you can avoid the hassle and headache. read more

This company is professional, knowledgeable, and efficient. Our home warranty service dispatched Proline and we are so impressed by the quality of the company they selected. With the home warranty, the homeowner must accept whichever service provider they have contracted with; there have been occasions when that was disappointing but not this time. We would select Proline outside the warranty. We highly recommend Proline Appliance Repair! read more

Ronald was professional, courteous and corrected the problem with my ice maker. Ronald is an excellent technician and a credit to your company. read more

Proline was very professional and knowledgeable. They fixed the problem for me. They were very responsive. I would use them again.

Ronald did a great job. It took several tries to log done the problem with my refrigerator, but he stuck with it and got the job done.

Took a while but my Dryer was fixed and Terry did a great job. He was friendly and apologized for the delay. He made the whole process better. Thank you Proline! read more

I had a great experience with this company. Very responsive and easy to communicate with. Our refrigerator water dispenser was not working. They repaired it quickly and were very courteous. I would highly recommend Proline Appliance. read more

qick, professional and thoroughly professional in completing the repairs and addressing all related concern.

Ace came out and he was amazing and listened to the instructions that I gave him. I got the carpet cleaned and asked that no shoes be worn in the house. I also asked that the water be turned off and a photo sent to me. He sent me a photo of the water turned off and he sent me a photo of him wearing sock covers which I really like. Ace was able to tell me what the issue was and he fixed it in a timely manner read more

By far the worst appliance repair business that I've ever experienced. My (4) year old GE (front load) washing machine stopped working. I thought one or two service calls at most would have had it up and running. It took the proline appliance technician (Alfredo) five service appointments, in which two they cancelled on the day of and had to reschedule. After six miserable weeks dealing with this company the technician (Ronald) finally decided that our washing machine was not repairable. The office staff Ellie was very rude and unprofessional during every call, she wanted to argue every time we had questions and/or requested any status updates. During this entire process we were lied to time after time regarding parts, status and appointment availability. The first time Alfredo arrived he attempted to install parts which appeared to be used (unboxed) that didn't fit our washing machine. I believe this company is deceitful and they knew that our washing machine wasn't repairable in the beginning. Therefore, they took advantage of our insurance company (AHS) and while collecting numerous gently used parts from our washing machine and also profiting from our insurance company with multiple service calls. We as the insured cannot move forward until the technician informs the insurance company of the service status, so business integrity is very important when choosing an appliance repair company. This entire process was outrageous and unacceptable. Proline appliance lacked professionalism, knowledge and showed no concern towards customer service. I would NEVER recommend this appliance repair company. read more

Great service. Customer service kept us informed and Ace the serviceman was super. Replaced old part with new.

Good service - figured out the issue and fixed in timely manner- they had to modify the part for my dishwasher- not an easy task - but they compiled the project and it works!! read more

We use Proline for all of our appliance repairs. They provide excellent work and always send out experienced technicians.

I was pleased with my technician and his work, He was professional and personable. He replaced the compressor in my refrigerator in a timely manner. I highly recommend Proline Appliances Repair! read more

Ace was quick and efficient. very polite and unassuming. Repair completed quickly and thoroughly. great Job. Thanks

Fantastic Company and Great Service Technicians. Our Built-in-Microwave stopped heating items in the microwave setting; all other unit features including the convection heating elements worked. The technician (Ace) arrived right on time as scheduled. The microwave needed a new Magnetron, which Ace had in his repair van. The scheduling was simple, the technician was professional, and the repair was completed in one day. Thanks to Ace and PROLINE for great service. Recommended service provider! read more

The repair was not fixed and no follow-up. We can the washer the day after and it flooded.

Ronald was knowledgeable, on time and all-around just great! Whenever we may be in need of another repair, he's our guy!

Excellent, professional technician! Very knowledgeable, diagnosed and fixed the issue correctly and efficiently. Also, explained everything very well. read more

Rude Tech, Ordered wrong parts (3 weeks), ordered new parts (3 more weeks) then blamed it on a bad GFCI outlet, GFCI was inspected by a licensed electrician and found nothing wrong with it. After another 2 week wait went with another appliance repair company who had correct parts in 1 week and working fine now. read more

The technician had a wrong address and I was way out of his area but he put me at the end of his day and stayed late until the job was done.