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Manicure and pedicure
Nail fill-in
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I don't usually write bad reviews... but this was the worst experience i've ever had at a nail salon. Although we made an appointment we had to wait about 25 minutes to be seated. I requested a soak off and the manager Jimmy changed the nail bit about 10 times harshly drilling the gel off before he stuck my hands in a tiny bowl. He tried to pry the polish off with an old nail tip so i had to remind him again that i wanted a SOAK OFF. The bowl made my hands cramp up since my fingers were shoved so i asked if i could get a bigger bowl. The lady who came after said oh and then continued to drill the gel off, DESPITE asking at least 5 times for a SOAK OFF. After nicking my skin and causing me to say "ouch" she told me "you're sensitive" despite the redness clearly shown in my nails. Jimmy's station still had the old nail clippings from the previous client which was quite gross and honestly unexceptable. When "finished" there is still noticeable gel on the nails. After confronting they claimed it was because I "didn't want to put my hands in the acetone" despite me just asking for a bigger bowl instead. Went home with sore, sensitive nails, with gel still attached and some tears shed. Bummer.
First, Hana did a fantastic pedicure for me. Next: I don't like leaving bad reviews but the rest of my service was the worst experience I've had in a nail salon in 15 years. My mom and I waited 45 minutes to be seen after being told they had time, they sat us in the pedicure chairs with our feet soaking in cold water for 45 minutes instead of saying 'can you come back at ___ time?' I let them know I didn't have time left so I only wanted them to remove my gelX on my hands and I just wanted a clear clean polish that was 1/4in for my job. My sister had to tell someone 4 times to stop removing her calluses because her feet were RAW, my mom said she didn't want a manicure and they told her 'no you'll get gel today' and she had to repeat herself multiple times. I had to tell them 4 times I just wanted my old nails removed and they insisted on putting builder gel OVER my old nails. 2 people worked on my hands and both of them filed my nail so close to the skin I started bleeding. The first person working on my nails kept forgetting to do my other fingers, I had to tell him 3 times 'you didn't finish my hand' he was either forgetting to remove the old polish, the extension, or buffing one, or clipping another one. They wouldn't listen and I was so frustrated, physically bleeding, and being talked over the entire time. When i started bleeding I started crying and the lady wouldn't even let me wipe my tears with a tissue. She kept telling me to put my hand in the gel warmer. The end result is horrendous. Every nail is a different shape and size, looks nothing like what I asked for, there's dust all over the top coat, and you can see the old set under the work they did. I am so heavily disappointed with this place, my mom wanted to treat me to get my nails done for my birthday and I haven't been home (here) in 4 years and now I have to find someone else to fix this mess. The salon is also wildly unsanitary. The pedicure tubs had grime on them, the tools they were using were old, and there was a stench of sewage and trash permeating the salon.
I do NOT recommend this place. After giving them a second chance, I realized that this place is far from being professional . I requested an ombré natural acrylic set . I arrived at 11:30 am ,When the eldest lady at the shop in the entrance started my nails she first placed them crooked , when she clipped the tip of the nail two of them broke from the sides . Instead of replacing the nails she tried to "fix" them . She realized she had another lady waiting and handed me over to the another girl to finish the work. To make the story shorter , that lady then made them thick and didn't replaced the nails . I had to return back to work . They had taken 1.5 hr and since they didn't finish. I left with my nails half way done. I returned after work for them to finish ( 30 min more ) since they had charge me the 70 dollars. And just to conclude they didn't know how to do ombré and left them far from looking what I asked for . One nail broke less than two weeks after ...I tried to give them a second chance bc things happen and they are close to my work and home .. but NEVER again ! Save yourself the money and an unhappy moment.
My husband and I came across this place right after we left the gym and decided to give it a try! We were walk ins and they were able to see us pretty quickly for mani pedis It was my husbands first time and they were great! Jimmy was very personable and friendly! Nancy did both of our manicures and was very sweet as well. We will be coming back :)
I'm very disappointed with how my nails turned out. They were uneven, some were thicker than others, and the shape was inconsistent. The design looked nothing like the reference photo I showed it was supposed to be clean and elegant, but what I got looked messy and rushed. The polish was poorly applied, with streaks and smudges, and some nails weren't even fully covered. It honestly felt like no real effort or skill was put into it, as if someone was just practicing on my hands. What made it worse was being asked for a tip after such a low-quality job. I paid good money expecting professional results, but I walked out feeling scammed. Completely not worth it
I got dip nail & cat eye gel polish on top. I purposefully splurge on dip gel because I find that regular gel chips towards the end. I spent $99 + $20 tip and not even 24 hours later my thumb has a huge chip on it. Four days later now my index also has a chip. I'm pretty disappointed seeing I spent a decent amount of money and again I get dip so it can last until my next appointment. The salon itself is really nice, clean, and friendly and I did have a nice time there. However, I just wanted a basic pedicure and when I was given the menu on pedicures and told them I just wanted the basic $29 one, they were urging me to get the next one up for $39 which I wasn't particularly happy about since I just had clearly stated I just want the most basic one. I ended up getting the $39 anyways which I don't necessarily regret because it was a nice pedicure but I'm not trying to be hassled into spending more money when I'm trying to relax... I've been getting a ton of compliments on my nails and again the salon was pretty nice but I'm disappointed in the durability especially after only one day.
First time here and not my last. This place is located near my job. I had a last minute invite to a Dodgers game (My favorite team) so I was in dire need to represent as I always do. Nancy is the professional whom took care of my needs and was very gentle and friendly. Great atmosphere, the place is clean and welcoming. I'm very pleased with the outcome. Nancy, you may get new clients from this.
I cannot express enough how upset I am for this service. I'll try without a full context of emotions. * even with an appointment I always wait 30 mites * my daughters gem fell off the next day *my pedicure was a pedicure from hell: I'll explain: - the language barrier doesn't help and I am always very understanding but the lady who did my pedicure did not know how to apply the polish, she zig zagged the polish on my toe nail instead of keeping it smooth. And when I try to communicate she bitches me off with "yea yea " *I went home and the clear polish was sticky! It never dried because she used gel polish instead of regular polish! (Could be am honest mistake) BUT *I went back the next day to fix the color and she over CUT my nails super short, and over FILED my toe nails with the electric filer, now my nails are thin as paper and they bend!!! This is NOT OK! NEVER COMING BACK!
5 years ago
I loved the experience the employees were very kind and welcoming and immediately got to work I've been looking for a new nails salon for months and I have found my dream nail salon read more
4 years ago
I enjoyed discovering this place. It's the best pedicure I've had in ages - really well done, not a pseudo-pedi rush job. They were able to get me right in, greeted me by name and were very friendly. A lot of places treat you like you're inconveniencing them, but everyone here was very welcoming. My tech took special care do a complete job with callous treatment and a perfect polish. I'm coming back the next chance I get. Happy feet! read more
7 years ago
This is the BEST nail salon in Simi Valley! They are welcoming to all clients and laugh and joke and seem to enjoy what they do. Jimmy genuinely wants his customers to enjoy the experience and be comfortable. Love the staff here, they are all highly skilled! Jimmy- you're the Best!! The Ombré French mani is awesome and now my new favorite! Tammy, Tina and Mary you ladies are amazing as well! Like I said, ProfessioNails is the BESt in Simi Valley!! Love you guys, Lou read more
3 years ago
jimmy was incredible! i had awful acrylic stuck to my nails, and he managed to get it completely off and left my nails looking SOOOOO healthy! 10/10 thank you!!!! read more
Business owner information
Nancy B.
Thanks for leaving a review, and mentioning Jimmy. You’re right,…
3 years ago
Business owner information
Nancy B.
Hi Ramona, We apologize for mistakenly assuming that the children had…
6 years ago
The first time I went they did a very good job on my nails I was super happy with them. They did exactly what I asked. I went the second time thinking it'd be just as good of an experience. I am very picky about my nails. I didn't have time to tell them what I didn't like about them. But I dislike them they're just not worth what I paid for them. And it was a fill. It ruined my whole day. I personally will not com here again. But they are nice and have good customer service. read more
3 years ago
Business owner information
Nancy B.
Hi Tracy, Thank you very much for your reviews. We always try our…
7 years ago
My new favorite nail salon! The staff is so fun and sweet and they fixed my acrylics (another shop made them too fat and way too thick). They did an amazing job and were a blast to hang out with. I'll definitely be back! read more
15 years ago
5 years ago
2 years ago
7 years ago
I love this place...worth every penny! I go every 2 weeks. They are nice, funny, and very detailed with their work. I get the nail Dip done by Tammy, mainly because I love how gentle she is with my hands. My Fiance gets a pedicure done By Mary, he enjoys her company, and my daughter who is 6 gets her nails done by Tina. She says she's very pretty and nice. Everyone there, even those not mentioned are wonderful at what they do. I have had service with most at one point or another. It just depends on what you prefer when it comes to touch. They make you feel welcomed and at home from the moment you walk in. And they do their best to make sure they can take any walk in or call ahead even when they are pretty much booked. I highly recommend them for a forever Nail Spa...Tammy also does my waxing!! read more
9 years ago
I've been going to ProfessioNails regularly for a few months now based off a recommendation from a friend, and I couldn't be happier with my experience. The staff is kind and friendly, and they always do a wonderful job on my nails. Special shoutout to Jimmy! He is amazing, so sweet and funny and responsible for my fabulous nails! The SNS service has made my nails grow longer and stronger than they have ever been, and anytime I've ever had an issue (which is rare, like a nail breaking) they've fixed it right up for me. They are very accommodating and great at what they do. Prices are also very reasonable. Highly recommend this place! read more
5 years ago
I've been coming here to see Tammy for well over a year now & she always does such an amazing job. Everyone in the salon helps to find the exact colors I'm looking for & Tammy always does the most beautiful designs! I'm get so many compliments on my nails & I'm so happy with the perfect work that they do. I would recommend making an appointment, because they can get pretty busy. They are a really amazing salon! read more
5 years ago
9 years ago
Today I had Amy do my manicure in Cat's Eye! She did a fabulous job! They look super fantastic and the color is beyond beautiful! My manicure is gorgeous! Mary did my pedi and she makes my feet feel like twinkle toes! You get perfection atProfessio! See Mary or Amy, they treat you like a queen! Simply the best!!! read more
7 years ago
I love this place Katy in chair #1 did an amazing job on my nails and she was very gentle and very good at what she does I highly recommend this place also they have many gel colors as well as regular ones to choose from that is very good . read more
5 years ago
Tina did an amazing job on my Christmas nails! I told her what I had in mind and she exceeded my expectations. I absolutely love them! Also, shout out to Tracy who does the best pedicures! My feet always look pretty and feel so good afterwards. read more
4 years ago
8 years ago
6 years ago
Professional nail is my favorite salon in Simi Valley. They have excellent service. An extremely clean salon. With a great staff that help you to relax every step of the way. read more
8 years ago
Manicure by Jimmy. He used SNS for my holiday party nails and it's just the thing this girl needed. He assured me I was in good hands since the last nail spa I went to destroyed my nails while taking off my acrylics. Such an amazing difference going from painfully thin nails to SNS with all the healthier benefits compared to gel or worse, going back to acrylic. I treated my mom for a birthday present and I completely recommend this spa to anyone in the Simi Valley area!! Totally worth the wait since they do get busy! read more
7 years ago
My daughter and I absolutely love coming to get our nails done here! Everyone is extremely friendly, welcoming, and talented. We feel very comfortable and like family. They recommended the powder/dip manicure with pink to white ombré about a year ago and I'm hooked on it! read more
10 years ago
I've been here now 4 times so I think my review is fair and accurate! There's a few things I look for in a good nail salon and this place has it. They do a great pedicure and manicure. My pedicure lasts way longer for some reason at this place...almost two weeks longer! My favorite person is "jimmy". He's done my nails 3 times now and all 3 times it's came out perfect. Today I came in with a major challenge and he definitely conquered it! I went white water rafting and basically broke 4 nails in my right hand and cracked a couple on the left. I was horrified and sad that it would take forever to grow them back to perfection! He did a "Bio Gel" manicure ($35) and now both of my hands are back to looking perfect plus you can't tell the difference between my real nails with the gel and the tips with the gel! It's a different procedure too. Instead of a liquid, he puts a base coat of gel, then dips the nail into the acrylic powder. Even my real nails are as hard as acrylics!! For a girl like me who is very rough with my hands and nails but hates acrylics, this is a perfect match!! I've posted a photo of both of my hands so you can see there is no difference in the look. If you're looking for a perfectionist, go toJimmy!! He really cares about having your nails perfect and takes his time to make it right. They have specials Monday - Thursday! Make an appointment if you can...they get busy. Don't forget, ask for jimmy! He does it all 11/21/17 Just wanted to update that I still go to jimmy and yes, he's still the best!! ;) read more
8 years ago
7 years ago
Always love getting my nails done by jimmy, he is always so nice and genuinely wants you to be happy with your nails. I will never go to anyone else to get my nails done. Ive never had a bad experience with ProfessioNails and I've been coming here for years. Always amazing sets and costumer service. read more
6 years ago
Love my nails every time I come! Tammy and Mary are fantastic as are all the techs! I so appreciate all the safety measures taken because of COVID! read more
8 years ago
Love this place. Everyone is sweet and loving. They have a variety of colors and designs. Their music is soothing. Their massage chairs are relaxing. read more
6 years ago
Let me start by saying I am VERY picky with my nails and normally do them myself or prefile and have to touch up after. But both ladies who worked on my nails did a great job! Tina did my nails, and Linda did my toes. They were both fantastic! It's been over a year since my last mani/pedi, but after today, I will definitely be coming back here again on a more regular basis. read more
9 years ago
4 years ago
Business owner information
Nancy B.
Hi Noelle, we apologize for the late response. We appreciate your…
6 years ago
4 years ago
Business owner information
Nancy B.
Hi Christina, Thank you very much for your feedback. We were glad to…
4 years ago
Business owner information
Nancy B.
Hi Rene, Thank you very much for your reviews. We always try our best…
9 years ago
My experience was very nice here. They took about an hour to finish my pedicure. But they did a great detailed job. They clean the tubs using a brush and cleaning solution after every client. Their attention to detail on the nail was wonderful. I'm very happy with my service and everyone was very nice and professional. I will come here again. read more
6 years ago
8 years ago
Jimmy is the best. He never disappoints and I'm always getting compliments. I really recommend seeing him. You'll be in great hands. read more
4 years ago
Business owner information
Nancy B.
Hi Anu, Thank you for giving us a try and glad that you are satisfied…
9 years ago
Everyone that works at this spa is kind and caring. They go out of their way to please and give you just what you want. read more
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